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The hardest thing we have ever done - Palliative Care Australia

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Support services and respite<br />

<strong>Care</strong>rs suggested the following:<br />

• increased access to specialised counseling services such as psychologists for carers and<br />

care recipients, and not relying on community nurse or palliative care staff to <strong>have</strong> the<br />

skills for this specialised service<br />

• improved access to allied health services in provision of care in the home to<br />

palliative/terminal patients<br />

• clarification of the difference bet<strong>we</strong>en ‘palliative’ and ‘terminal’, as at the moment it is<br />

blurred, thus potentially limiting access to services such as Home <strong>Care</strong><br />

• more respite care particularly at night and at <strong>we</strong>ekends<br />

• more bereavement counseling.<br />

Financial support<br />

<strong>Care</strong>rs suggested the following:<br />

• better support from government agencies to assist families care for those with a terminal<br />

illness and a review of protocols in Centrelink in terms of reliable information as <strong>we</strong>ll as<br />

flexibility for short-term situations<br />

• fair and reasonable tax relief for those who make home renovations/modifications to<br />

accommodate the physical needs of care recipients at home<br />

• support for costs related to medications, co-payments for community services and hire of<br />

equipment, as these costs fall through the cracks of the public health system and the<br />

private health insurance.<br />

Support from workplaces<br />

<strong>Care</strong>rs suggest that flexibility and understanding in the workplace is required so that all Sick<br />

Leave can be used as <strong>Care</strong>rs Leave if necessary.<br />

Support for rural people<br />

<strong>Care</strong>rs suggested the following:<br />

• improved mobile phone coverage in rural areas, as mobile phones provide reassurance for<br />

caregivers should they need to leave their care recipients home alone for a short while<br />

• warnings about planned blackouts for those using life support equipment<br />

• support in travel and accommodation expenses when seeking treatment in<br />

metropolitan centres<br />

• more home-based ‘hospital type’ services in the home in rural areas eg use of IV drips<br />

at home<br />

• more palliative care workers who can support each other and provide cover to clients<br />

they know when their co-worker is on-leave.<br />

Community recognition<br />

<strong>Care</strong>rs are keen “to convey to the outside world the physical, mental, financial and emotional<br />

mountains that carers <strong>have</strong> to climb”.<br />

THE HARDEST THING WE HAVE EVER DONE: <strong>The</strong> Social Impact of Caring for Terminally Ill People in <strong>Australia</strong>, 2004<br />

51

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