annual report - Royal Haskoning

we are Royal Haskoning
extended profile
mission
We create solutions for problems relating to the sustainable interaction between people and their environment. We focus on
important themes such as mobility, transformation of space, climate change, safety and risk, quality of life in the work environment,
and aesthetics. This commitment to society is a source of inspiration. Our solutions place us at the heart of the community.
We deliver our services in order to earn money. Profit supports the continuity of the company so that we can continue to give
socially responsible advice in the future and to provide our employees with an interesting and challenging work environment and
a good income.
vision
We see our future as continuously increasing the added value of our services for our clients. We share ownership of the issues that
are important to our clients.
Added value for our clients means that we devise solutions for the questions we have been asked and that we also look closely at
the issues behind the questions. We focus on the client’s mission and vision.
Added value for the client includes shorter turnaround times, less risk, lower investment or operating costs, careful decision-making
by offering alternatives, transparency and legitimacy, more safety, no unpleasant surprises and a better operating result.
objective
We aim to be among the leaders in our market and to achieve continuity through good profitability. By being an employer of choice,
we offer our employees more than a work environment.
Being among the top players in our market segment means that we want to be one of the best consulting firms in service, quality
(expertise, experience and value for the client), profitability and market awareness. A company that is not among the market
leaders will be faced by price competition and will have difficulty in maintaining its position in the long term.
Royal Haskoning also wants to be a top employer in the labour market, a company for whom people like to work. Royal Haskoning
strives to be an ‘employer of choice’. We want to create a work climate that is attractive to both young and experienced consultants.
We want to provide challenging work and give talented individuals opportunities to develop. We want to do this in an inspiring and
safe work environment with competitive employment conditions.
strategy
We will achieve our objective through our strategic ‘Clients First’ programme and by combining and enhancing our specialist
and process management know-how. We are constantly improving our products and services. A structural innovation policy has
to become the driving force of the continuing improvement we are striving for, and so we have built an ongoing analysis of our
strengths and weaknesses, our opportunities and threats into our systems and processes.
Our ‘clients first’ strategic programme remains the central point of departure for realising the growing turnover potential. We will
always ask ourselves whether bringing in knowledge from other business areas or from outside Royal Haskoning can better satisfy
the demands of the client. Finally we will always be alert to the problems occurring during a contract, warning the client about
them and offering solutions to them. We achieve the highest quality in our services by making those problems our own (problem
ownership).
62