annual report - Royal Haskoning

extended profile
We stand out through the combination of consultants, architects and engineers we have, our international experience, our
independence, our employees’ high skill levels and the clustering of knowledge and references from the different divisions. We
have an unrivalled history; in 2006 we celebrated our 125th anniversary. In order to make ourselves even more distinctive we need
to know what clients find important in our services. Needless to say, our clients expect – and receive a high quality product, but the
way in which we provide our services is just as important. Eventually we will as far as possible tailor our services to our individual
clients. Improvement of our product quality is supported in the first place by our quality management system and the procedures
laid down in it. We also want to focus continually on the way in which we communicate with our clients and the way we respond
and react to their problems.
A structural innovation policy has to become the driving force of the continuing improvement we are striving for, and so we have
built an ongoing analysis of our strengths and weaknesses, our opportunities and threats into our systems and processes. On the
basis of this we see four important challenges: we want to innovate structurally supported by the latest IT applications; when
carrying out our projects we must make the switch from products to solutions and from projects to programmes; our office
network must be developed into permanent branches with a higher density; and last but not least we also want to remain an
employer of choice in a labour market that is becoming increasingly tight.
In order to maintain our position at the top of our market segment we have to ensure that our size, composition and geographical
presence enable us to remain of the greatest possible service to our clients. We want to provide a broad, top quality range of
services and to support all our clients worldwide. Royal Haskoning has designated integrated, multi-disciplinary consultancy work
as a spearhead. Attracting experts, takeovers of and alliances with specialist companies will fill in the gaps in the required range
of services. In the years to come we want to focus on a fourth market sector: Water, Oil & Gas, Healthcare and Public, Private,
Partnership (PPP).
organisation
We use our network of offices, partners and business contacts, to enable us to provide personal, effective and local consultancy
services utilising the full range of experience, knowledge and expertise we have acquired worldwide. We are one company, offering
our clients a total package of services.
Royal Haskoning is a project-oriented organisation. The management of money, time, quality, safety, organisation and information
are foremost. Exchange of employees and knowledge within the network are promoted as much as possible by harmonising
systems. The new knowledge and capacity acquired through takeovers are embedded in the organisation, but the original company
name will be maintained where the market position and the company’s reputation warrant it.
For our clients our one-company structure means that each contact will give access to our extensive expertise throughout the
Royal Haskoning organisation. The added value of the collaboration between the divisions comes from account management,
regional management and responding in a coordinated manner to the large investment streams. We want to ensure that
professionals throughout the company can be deployed without the organisational structure playing tricks on us. Ultimately this
results in greater flexibility and speed.
Royal Haskoning is made up of teams of professionals who give our business a human face. Their individual contacts with our
clients are often decisive in our acquiring new projects, and hence in the success of our enterprise. We want to remain decisive
in stimulating pro-activity among our professionals. They are given the freedom they need to do their jobs well, within an
infrastructure of procedures that are vital in ensuring quality for our clients.
annual report 2006 >>
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