Annual Report for Fixed Maturity Schemes - Tata Mutual Fund

Redressal of Complaints received against Mutual Funds (MFs) during 2011-2012:
Total Number of Folios: 13,08,250
Annexure III
Complaint
code
I A
I B
I C
I D
II A
II B
Type of complaint#
Non receipt of
Dividend on Units
Interest on delayed
payment of Dividend
Non receipt of
Redemption Proceeds
Interest on delayed
payment of
Redemption
Non receipt of
Statement of Account/
Unit Certificate
Discrepancy in
Statement of Account
(a) No. of
complaints
pending
at the
beginning
of the year
(b) No of
complaints
received
during the
year
Within
30days
30-60
days
Resolved
60-180
days
Action on (a) and (b)
Beyond
180
days
Non
Actionable*
0-3
months
3-6
months
Pending
6-9
months
9-12
months
8 11 11 0 3 5 0 0 0 0 0
0 4 4 0 0 0 0 0 0 0 0
12 83 83 1 3 8 0 0 0 0 0
1 31 32 0 0 0 0 0 0 0 0
0 14 14 0 0 0 0 0 0 0 0
0 335 333 0 0 0 0 2 0 0 0
II C Non receipt of Annual
0 0 0 0 0 0 0 0 0 0 0
Report/Abridged
Summary
III A Wrong switch between
0 0 0 0 0 0 0 0 0 0 0
Schemes
III B Unauthorized switch
0 0 0 0 0 0 0 0 0 0 0
between Schemes
III C Deviation from
0 0 0 0 0 0 0 0 0 0 0
Scheme attributes
III D Wrong or excess
0 0 0 0 0 0 0 0 0 0 0
charges/load
III E Non updation of
0 167 167 0 0 0 0 0 0 0 0
changes viz. address,
PAN, bank details,
nomination, etc
IV Others 4 179 179 2 0 0 2 0 0 0 0
# Including against its authorized persons/ distributors/ employees. etc.
*Non Actionable - Non actionable means the complaint that are incomplete / outside the scope of the mutual fund
11