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update SPARSH – An Employee Assistance Program CSC in India has recently launched an employee assistance program (EAP) called SPARSH exclusively for its employees and their immediate family members, absolutely free of cost. Employees today are faced with tremendous stress on various accounts like work pressure, work-life balance and relationship issues. Many times, they do not share their problems with anyone especially at work for the fear of being judged. The bottom-line is that they are stressed and it affects their productivity. At CSC in India, the average age of an employee is 28 years; with a young workforce, the issues are manifold. Through the EAP, counseling services would be provided by qualified and experienced counselors to employees on a whole gamut of issues they face while going through life. Sometimes just talking the problem out without the fear of being judged can be cathartic. The EAP would also reaffirm CSC’s commitment towards the well being of employees. One to One Help: A Bangalore based organization has been identified to take this initiative forward. It provides counseling services to companies as well as individuals. SPARSH will help the employees meet life’s challenges in a safe and secure environment. They can talk to a counselor from One to One Help about any personal, relationship, work related or parenting issues that may be bothering them. They can get neutral and objective professional advice on various issues like anger management, dealing with stress, shyness/loneliness/lack of self-confidence, relationships, pre-marital and marital concerns, workplace relationships, and parenting concerns. SPARSH will help them understand themselves and their problem completely. The interaction with the counselors is strictly confidential. All transactions on the One to One Help Web site utilize secure technology to protect privacy and prevent any unauthorized access to information. The launch of this program was a huge success with employees getting high quality of service regarding their grievances. FSG India Division Releases ‘FS Solutions – India’ FSG management has a vision and business objective of Complete Integration of Delivery Processes i.e. making deliveries from any location without impacting the customers. This requires common processes, common tools and management integration. As a first step to implement this vision, the FSG India division has developed ‘FS Solutions – India’ aligned to Catalyst (CSC’s global best practices), FSG global processes and CMMI version 1.1 comprising policies, procedures, guidelines, templates, checklists, references and samples covering the 22 process areas of CMMI Level 5. The India FSG Quality team, headed by Alok Sharma worked towards aligning all the process elements to Catalyst, FS Solutions global and CMMI model for developing Quality Management System - FS Solutions India. The global FSG - Software Engineering Process Group (FSG-SEPG) team was involved to review these procedures against the CSC global standards. Finally, FS Solutions – India version 1.0 was released on September 5, 2006 marking the first baseline version FS Solutions – India. It is indeed the first milestone in maturity journey towards CMMI maturity level 5. Needless to say, FS Solutions – India will evolve and enrich continuously. Looking forward, the team will be working towards the transition of each FSG project to FS Solutions – India standards by October 31, 2006. Process roll-out training is scheduled for CMMI Champions identified for all lines of businesses (LoBs) and Software Quality Assurance Facilitator (SQAF). CMMI Champions and SQAF jointly will spearhead the FS Solutions awareness and the transition to new templates across projects by October end 2006. From the New President’s Desk Thank you for a warm welcome into the CSC family. This organization has grown rapidly over the last few years. I am very impressed with the quality of work, the leadership, the technical expertise of the teams and the service delivery regimen in place. This has helped you script many success stories you must all be proud of. My compliments to all of you! I can see the spark of enthusiasm and the passion for delivery in the organization. These are cornerstones for us to build on, as we embark on the next stages of our journey of growth and excellence. The dynamics of our industry and our customers' expectations of outsourcing are increasing significantly and setting the bar higher for us. In my interactions with CSC management teams, I can sense the appreciation for what has been already achieved and also very high expectations of all of us in the future. India is a strategic operation for CSC, and we have a unique opportunity to add even more significant value to the company. I am confident that together, we can fulfill those expectations. I am excited to work with all of you. I am sure we will have many opportunities shortly to interact personally and I look forward to them. In the meantime, I urge you to continue the good work and keep the focus on what matters most - our fellow employees and our customers. - Bala Mahadevan, President & MD
Office of Innovation Sponsors First “India Innovation Conference 2006” CSC’s Office of Innovation in India has been taking a lot of initiatives to help CSC sustain its leadership position in this versatile and competitive business environment. Keeping in mind the importance of open innovation and a collaborative ecosystem for growth and sustenance of the industry, Office of Innovation in India organized the “India Innovation Conference 2006” in association with Confederation of Indian Industry (CII) on September 19, 2006. This was the first conference around innovation in the Indian industry at large. This conclave gave a platform to discuss various areas and scope for innovation in India. The conference focused mainly on innovation in manufacturing, telecom, banking, insurance, financial services, healthcare and energy industry sectors. The key objectives of this conference were to: • Provide a practical, pragmatic and actionable perspective on innovation • Understand new innovation tools and streamlining processes • Initiate quality idea generation and understand from best practices • Provide a platform for companies to showcase their innovative product and services Srinivas Polisetty, head - Office of Innovation, CSC in India provided a platform for the innovation discussion by giving a keynote address on "Ecosystem for Innovation". Deepak Gupta, general manager - GTS, co-chaired the session on manufacturing and telecom and Praveen Pachaury, general manager - FSG, chaired the session on BFSI, healthcare and energy and utilities. The participants at the conference included representatives of Indian industry, R&D institutions under Council of Scientific and Industrial Research (CSIR), R&D institutions under Defence Research and Development Organization (DRDO), academia, Ministry of Science and Technology and several International agencies. CSC in Chennai Sponsors National Level Symposium CSC in Chennai was the main sponsor of PARADIGM2K6, the national level technical symposium held at SSN College of Engineering, Chennai on September 15, 2006. The symposium proved to be a great success with more than 4,000 participants from all across the country. The technical meet had a melange of events including paper presentation, software presentation, debugging, online programming contest, quiz and gaming. This event attracted participants from across the length and breadth of the country. One of the senior representatives from CSC in India enlightened the gathering at the symposium with his introductory speech. He gave a detailed presentation about CSC in India to all the participants. CSC’s presence was strongly felt in the symposium. The SSN college also streamed a link to the CSC Web site on their Web site, http://www.paradigm2k6.com. PARADIGM offered the participants total prize money of Rs. 75,000 (nearly US $1,641). Additionally, all the participants were provided lunch and refreshments, stationary and a utility CD. The official magazine, EXEMPLAR was distributed to the participants. This event is one amongst a host of campus initiatives by CSC in India, to increase visibility in the top technical institutes and business schools in India.
Page 1: The CSC India Times October - 2006
Page 5 and 6: FSG Noida Held Communication Meetin
Page 7 and 8: guest of honor Rendezvous with Marw
Page 9 and 10: the lighter side CSC in India Celeb
Page 11 and 12: celebrity zone Employee of the Quar

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