From “The CSC India Times” Desk

FSG Noida Held Communication Meeting
On August 24, communication meeting for the entire Financial Services Group (FSG)
division was conducted at the Radisson Hotel, Noida. Over 600 employees, across System
and Business Process Outsourcing (BPO) group attended the meeting.
The audience was addressed by, Sharad Srivastava – vice-president FSG, Alok Sharma –
general manager Quality and Jyotirmoy Banerji – assistant vice-president FSG.
Mr. Srivastava started the discussion by sharing the management update with regard to
business growth, customer engagement, operational excellence and human resources
management. He highlighted the goals of the FSG management team with which the goals
of individual FSG teams would be aligned.
Mr. Srivastava also urged staff
participation in achieving the
cultural shift from
performing/positioning as ‘Manual
Worker’ to ‘Knowledgeable
Worker’.
After this, Mr. Banerji talked about
the functions and deliverables of
the business development support
group at FSG India. After this, Mr.
Banerji talked about the functions
and deliverables of the business
development support group at
FSG India.
Subsequent to Mr. Banerji’s discussion, Mr. Sharma talked about achieving operational
excellence through Capability Maturity Model Integration (CMMI). He shared the plans and
timelines towards the journey of CMMI.
The address from senior management team was followed by awards ceremony for the
winners of the Employee of the Year and Employees of the Quarter programs.
The last lap of the meeting was the “Questions and Answers” session, coordinated by the
Employee Advisory Committee (EAC) members. EAC facilitated undiluted feedback from the
employees on certain suggestions and issues. The management team provided clarifications
and attention to the queries raised.