Step-by-Step Guide toBuilding a CMDB - RightStar

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Maria Ritchie — A strategic IT management consultant with AdvancIT Consulting Group, Ritchie has ten years of IT management experience in the public sectors. As a key leader and visionary in Ontario’s strategic implementation of an ITIL-based Service Management framework, Ritchie was instrumental in defining the strategy and securing executive commitment to advance ITIL strategies in the Ontario provincial government. Ritchie is ITIL Masters certified. Ken Turbitt — Turbitt has broad experience in best practices management, IT and consulting, has held an ISEB ITIL Manager/Masters qualification for more than ten years, and has been a Gartner-qualified TCO consultant. IX
Additional Contributors Bob Balassi, Maryville Technologies Kevin Behr, IT Process Institute Carlos Bertaso, CSC Brasil Gene Kim, IT Process Institute Jonathan Markworth, CompuCom Systems, Inc. Tim Mason, TRM Associates Troy McAlpin, AlarmPoint Doug Mueller, BMC Software Javier Leyva Novoa, Quitze Tecnología Brady Orand, Column Technologies, Inc. Val Sanford, Singlestep Technologies David Schrodel, Voyence Perry Sellars, Strategic Technologies George Spafford, IT Process Institute Greg Wilson, Wipro Frederieke C.M. Winkler-Prins, BMC Software Marina Yesakova, BMC Software Executive Editor: Matthew Selheimer Managing Editor: Elaine Korn Editorial Team: Wendy Assatourian, Lea Anne Bantsari, Linda Donovan, Julia Wasson Cover Design: Patrick Stull, Tekute Design Group Special thanks to Liora Blum and Ayala Bashan, Liora Blum Graphic Design Michele Floriani X
Page 1: Step-by-Step Guide to Building a CM
Page 5 and 6: ©2008 BMC Software, Inc. All right
Page 7 and 8: STAGE 4 Construct and Maintain Your
Page 9 and 10: Continual Service Improvement Servi
Page 11 and 12: You can identify how the CMDB will
Page 13: Brian Emerson — A senior solution
Page 17 and 18: Stage 1. Assemble the Project Team
Page 34: Stage 1. Assemble the Project Team
Page 37 and 38: Step 3 Create and Agree on CMDB Goa
Page 39 and 40: Step 3. Create and Agree on CMDB Go
Page 41 and 42: Step 3. Create and Agree on CMDB Go
Page 43 and 44: Step 4 Review and Define Benefits G
Page 45 and 46: Step 4. Review and Define Benefits
Page 53 and 54: Step 5 Build a Business Case Goals
Page 55 and 56: Step 5. Build a Business Case »»
Page 57 and 58: Step 5. Build a Business Case For t
Page 60 and 61: Step 5. Build a Business Case Task
Page 62 and 63: Stage 2. Define Requirements and Cr
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Stage 2. Define Requirements and Cr
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Step 6 Identify and Review Governan
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Step 6. Identify and Review Governa
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Step 6. Identify and Review Governa
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Step 9 Identify Inventory and Asset
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Step 9. Identify Inventory and Asse
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Step 9. Identify Inventory and Asse
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Step 10 Define Service Catalog Requ
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Step 10. Define Service Catalog Req
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Step 12 Define Configuration Item L
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Step 12. Define Configuration Item
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Step 13 Define Configuration Item R
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Step 14 Define Configuration Item A
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Stage 3. Select CMDB Solution and T
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Step 16 Select CMDB Solution Goals
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Step 16. Select CMDB Solution Follo
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Step 16. Select CMDB Solution You c
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Step 16. Select CMDB Solution Figur
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Step 16. Select CMDB Solution a gap
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Step 16. Select CMDB Solution Figur
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Step 16. Select CMDB Solution If th
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Construct and Maintain Your CMDB ST
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You may want to use the following a
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Step 20 Construct Your CMDB Goals a
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Step 20. Construct Your CMDB Scenar
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Step 20. Construct Your CMDB The Fe
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Step 20. Construct Your CMDB it let
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Stage 4. Construct and Maintain You
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Step 23 Populate Your CMDB Goals an
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Step 23. Populate Your CMDB regular
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Step 23. Populate Your CMDB »» Th
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Step 23. Populate Your CMDB As you
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Step 24 Train the CMDB Team and Use
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Step 24. Train the CMDB Team and Us
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Stage 5. Driving Ongoing Value Duri
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Step 25 Implement Measures and Metr
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Step 25. Implement Measures and Met
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Step 26 Create a Continual Service
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Step 26. Create a Continual Service
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Step-by-Step Guide to Building a CM
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Step-by-Step Guide toBuilding a CMDB - RightStar

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