Step-by-Step Guide toBuilding a CMDB - RightStar

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Stage 1. Assemble the Project Team and Define the Project STAGE, STEP, OR TASK NAME RESOURCE GROUP WORK START FINISH COST Assemble the Project Team and Define the Project Identify Project Team Members Create Project Executive Board Select Project Manager Scope Key Activities Select Project Team Finalize Project Plan Obtain CMDB Knowledge Create and Agree on CMDB Goals and Mission Statement Review and Define Benefits Build a Business Case Define Requirements Names of Groups Supplying Resources for each Stage, Step, and Task Number of Hours Required to Complete each Stage, Step, and Task Target Start Date for each Stage, Step, and Task Target Finish Date for each Stage, Step, and Task The Cost of the Resources for each Stage, Step, and Task Figure 1.7. Completed project plan Summary Getting the right people involved at the outset is critical to the success of your CMDB project. You need an effective PEB to help keep the project on track and to make key decisions along the way. A strong project manager and a skilled project team are also essential elements. Use the guidance here to create a project plan to help you select the right project team members. Although this takes time, creating a project plan ultimately does not delay the delivery of a CMDB. In fact, delays and frustrations occur when the correct resources are not available when they are required. The steps and tasks in this book are intended to be a guide. If you decide you don’t need a particular step, just leave it out of your plan. Alternatively, you may need to add some steps to meet the needs of your unique situation. As the project progresses, you may need to update the project because of new ideas, lessons learned, revised emphasis, change of deliverables, lack of finances, and demands of sponsors and stakeholders. If this is the case, then use this step to help you re-engineer your project and to help you determine your resource needs. 12
Step 2 Obtain CMDB Knowledge Goals and Objectives The goal of this step is to quickly educate the key members of the CMDB creation team so that they are fully conversant in all aspects of a CMDB, including structure, terminology, scope, relationships with other IT processes, and benefits, and they understand the tasks required to build a CMDB. The key members should pursue at least ITIL Foundation certification level of education so that they understand the concepts of a CMDB and how it relates to the service lifecycle and other service management processes and functions. The output of this step is a well-informed team that will dramatically reduce confusion and increase the chances of project success. The CMS owner should have a high degree of knowledge with advanced certificates in ITIL and/or ISO /IEC 20000. It is also helpful to have process knowledge, such as Prince 2. In addition, project management experience is essential to have on the team, as setting up an efficient CMS can be a complex project. Overview The goal in this step is to educate team members to the level required so each can contribute successfully to this CMDB project. Practical knowledge is vital in this project. Therefore, do not worry too much about extensive certifications or qualifications for all team members. It’s important to separate the knowledge required to create and build a CMDB from the education required to work in IT service management on a daily basis. The CMDB team members probably will represent different areas in IT. A database designer, for example, will bring his or her own knowledge and may not have a comprehensive knowledge of ITIL education. And that’s fine. Although the ultimate goal is to obtain CMDB knowledge, you may want to quickly review any complementary skills, such as database design or knowledge of service management processes, that might be useful. Also, IT service management staff with little project management experience may need project training. Keep in mind that the need for further skills often emerges when a new requirement is identified or when the original depth of knowledge must be expanded. 13
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Step-by-Step Guide to Building a CM
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