Step-by-Step Guide toBuilding a CMDB - RightStar

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Stage 1. Assemble the Project Team and Define the Project As the project team amasses knowledge, make note of, and keep in a central repository, potential problems that could affect either the building of a CMDB or the ongoing management of the CMDB once implemented. A vast amount of knowledge and information is available on CMDBs, so be sure to explore all sources. This step will provide information to get you started in a number of areas, including education, use of the Internet, useful books and publications, societies, and conferences and seminars. Task-by-Task Guide Figure 2.1 shows the tasks for obtaining CMDB knowledge. Task 4. Classroom and Online Training Task 5. Books and Publications Task 1. ITIL Foundation Certification Task 2. Review CMDB Solution Map Task 3. Scope Additional Education Requirements Task 6. Internet Search Task 9. Build a Service Portfolio and SKMS Task 7. Industry Groups Task 8. Conferences and Seminars Figure 2.1. Tasks for obtaining CMDB knowledge Task 1. ITIL Foundation Certification Your project will run much more smoothly if key project team members achieve the basic ITIL education — and are certified at the ITIL Foundation level. The Foundation Level Certification includes an understanding of not only the CMDB, but also the basics of all of the ITIL Service Management processes and the standard ITIL terminology. This common knowledge is essential to establishing consistency and better communication. It is best if the team members are all on the same page from the very beginning. Many organizations around the world provide ITIL education. A good place to start is with software vendors, such as BMC Education ( www.bmc.com/ITILeducation), or industry groups, such as the IT Service Management Forum (itSMF at www.itsmfi.org). Review their learning paths to see which courses would be relevant for you. 14
Step 2. Obtain CMDB Knowledge Task 2. Review CMDB Solution Map After key members have attended ITIL foundation training (preferably ITIL V3), the team should review and ensure common understanding of the primary components of a CMDB solution before they scope additional education requirements. If you have in-house experts for specific solution functions, then that will reduce the scope of CMDB education required by the team. The CMDB solution market is maturing, but vendors may not all share a common vocabulary. Be sure to categorize solution elements by basic function so you can prevent terminology confusion. Figure 2.2 shows the core elements of a modern CMS to allow for better visualization and decision process of all the data the CMDB manages. Note that this figure aligns with the Data-Information-Knowledge-Wisdom (DIKW) methodology discussed in ITIL V3. WISDOM KNOWLEDGE INFORMATION Presentation Layer - Search, Browse - Store, Retrieve, Update - Publish, Subscribe BSM Dashboards Topology Viewer - Collaborate (Incident, Problem, Change, Release, Service Impact) Knowledge Processing Layer - Query and Analysis - Forecasting and Planning - Modeling - Monitoring and Alerting Information Integration Layer - Service Definition - Process Data and Information, Schema Mapping - Reconciliation, Synchronization CMDB Analytics Service Definitions Capacity Management Technical Configuration (CI Viewer) Performance and Availability Management CMDB Reconciliation Service Desk Event Management Integration Model Schema, Metadata Data and Information Federation DATA CMDB CMDB CMDB Service Request Management Software Configuration Discovery Definitive Asset Software Library Management Service Desk Identity Management Application Figure 2.2. Sample Configuration Management System (CMS) 15
Page 1: Step-by-Step Guide to Building a CM
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Step-by-Step Guide to Building a CM
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Step-by-Step Guide toBuilding a CMDB - RightStar

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