Step-by-Step Guide toBuilding a CMDB - RightStar

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Step 2. Obtain CMDB Knowledge Summary Investment in education at this stage will dramatically reduce confusion and increase the chances of project success. Remember that the project team will continue to require knowledge as the project progresses, so keep in mind that some of these tasks may have to be repeated. Also remember that the SKMS is a valuable source of information for the team who will be responsible for managing and maintaining the CMDB when it is successfully installed. A key best practice from successful CMDB projects is to always keep your SKMS current to ensure all team members have access to the same information resources during the project. 19
Step 3 Create and Agree on CMDB Goals and Mission Statement Goals and Objectives The purpose of this step is to create a clear set of goals and objectives for your CMDB project. These goals must be linked to the overall business strategy. Doing a strategic analysis will determine which business-critical services to include in the CMDB and the overall CMS. In addition, the strategic assessment will determine what controls should be in place as you plan for the depth and breadth of the CMDB. From this you can create a mission statement. Next, you can determine your critical success factors and compile a list of key performance indicators (KPIs) against which to measure the success of the CMDB project. Overview The overall goal of the CMS is to support the business-critical services. Ultimately you need to be able to keep your IT services under the control of the CMS. You also need to integrate all the other IT Service Management processes to the CMS to allow for the most efficient and effective management of these business-critical services. A good service strategy will allow you to designate the most business-critical services and focus on those that bring the best value back to the business. Due to the cross-functional nature of a CMDB, you can attribute a wide variety of goals to a CMDB. However, the goals of your project should support the needs of your business and align with the current priorities within IT. Various IT functions and processes can be improved if they link to and utilize the data in a federated CMDB. However, there is no point in building a CMDB if it isn’t going to be leveraged to improve the different IT processes that help deliver and support IT services. Therefore, it is important to engage the owners of the various processes to get their input and support on the CMDB project goals. 21
Page 1: Step-by-Step Guide to Building a CM
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Step-by-Step Guide to Building a CM
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