Step-by-Step Guide toBuilding a CMDB - RightStar

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Stage 1. Assemble the Project Team and Define the Project Using ITIL in the Real World An IT manager for a leading provider of healthcare services discusses the importance of using ITIL in a CMDB implementation. From the outset of our CMDB implementation, we understood that to realize the many benefits of a CMDB, we needed to create a framework to help ensure consistency across the enterprise. We also decided that we would do more than just become familiar with ITIL; we would study it closely and use an ITIL-based framework for our deployment. The flexibility of the ITIL specification made it easy to adapt it to our specific needs. Most large organizations already have some form of change management and incident tracking system in place, as was the case with us. Ironically, existing systems — which can be plentiful, as you may find that separate groups have created their own solutions — make it all the more important for you to invest in the upfront commitment to understanding ITIL principles and creating a common yet flexible framework. Without a framework, there can be a temptation to try to confederate existing systems, which tends to fuel a resistance to change. But without the discipline of a formal, centralized CMDB with precise configuration item (CI) definitions, you can’t gain the consistency required to operate across the enterprise. Additionally, while organizations may have change management systems in place, not as many have configuration management solutions, and even fewer have configuration data integrated seamlessly with change management and incident management data. A well-planned ITIL-based framework accommodates all. Excerpt from “The CMDB: Relief for Your IT Headaches,” VIEWPOINT, Focus on: CMDB, published by BMC Software. Task 3. Scope Additional Education Requirements Obviously, knowledge and education are key components for the successful building of a CMDB. You’ll want to strike the right balance between having enough knowledge and over-investing or delaying time-to-value for your project. A best practice learned from past CMDB projects is to assign one project team member to manage education for the entire team. Every team member should have an understanding of chapter 4 in the Service Transition book, which includes a discussion of service asset and configuration management (SACM). Team members also need to understand how the CMDB relates to other ITIL processes. You can use this level of understanding as a basis, and analyze the education level of each member of the project team. Then you can identify gaps where further education is required. Task 4. Classroom and Online Training After you have decided that key project team members should pursue additional education, you should first focus on selecting a company to provide that training. Many companies, including BMC and Pink Elephant, specialize in ITIL and CMDB education. Evaluate each before making your selection. 16
Step 2. Obtain CMDB Knowledge Create a description of your exact training requirements to present to the vendor before booking or attending any courses. Each team member who attends a course should report back to the team and evaluate the course. The first course you try may not meet your needs, so you may need to try other vendors until a suitable one is found. Task 5. Books and Publications All members of the project team should identify books, publications, and media such as podcasts and DVDs that contain potentially useful information concerning configuration management and the CMDB. The five core ITIL V3 books provide a good starting point. It is strongly recommended that all team members read all five core ITIL books. However, if you choose not to follow this recommendation, you should at least have one team member read each book and present a summary to the rest of the team. The five core ITIL V3 books include: »» ITIL V3 Service Strategy provides insights into understanding and making strategic choices that allow IT organizations to outperform competing alternatives. »» ITIL V3 Service Design offers guidance on designing processes to ensure that the IT infrastructure can effectively provide services aligned to business needs. »» ITIL V3 Service Transition provides guidance on taking the output of the service design phase and creating usable services to the business. »» ITIL V3 Service Operation provides guidance on all aspects of managing the day-to-day operation of an organization’s IT services. It also discusses the operational aspects of many processes. »» ITIL V3 Continual Service Improvement provides guidance on all aspects of continual service improvement for IT organizations. Other useful publications include VIEWPOINT, Focus on: CMDB, and VIEWPOINT, Focus on: CMDB Leadership, published by and available through BMC Software. Other relevant publications can be found at: »» www.isaca.org »» www.litgi.org »» www.iso.org »» www.itsmfi.org Task 6. Internet Search The Internet is a great source of CMDB information. Software vendor Web sites often contain a large amount of useful information, including excellent white papers, blogs, and podcasts about the CMDB and configuration management. You can obtain CMDB and configuration management information at the following Web sites: »» www.bmc.com/cmdb »» www.bmc.com/thoughtleadership »» www.itimassociation.com 17
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Step-by-Step Guide to Building a CM
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