GNAV Pro Quick Reference Guide - NEC Corporation of America

1-2 Introduction
• Agent state (current) and the duration of time the agent is in that
state.
• Number of agents currently in each state for the system, teams,
splits, and administrative groups.
• Detailed statistics for a specific state for the system, teams, splits,
and agents.
How This Guide is Organized
Chapter 1
Introduction
Chapter 2
Requirements and Installation
Chapter 3
System Configuration
Chapter 4
Using GNAV Pro
Chapter 5
User Configuration
Chapter 6
Real Time Statistics Views
Chapter 7
Reports
Chapter 8
Configuring Wallboards
Appendix A
Database Table Layouts
This chapter provides a brief description of GNAV Pro, along with an
overview of the contents of this manual. Also included is an overview of
the GNAV Pro Online Help.
This chapter describes the requirements and the steps necessary to
install and uninstall GNAV Pro. Also included are instructions for the auto
update feature.
This chapter provides an overview of the GNAV Pro System
Configuration, including how to access the System Configuration window
and a brief description of how to configure and maintain entities.
This chapter provides an overview of the GNAV Pro windows and icons.
This chapter provides an overview of user profile configuration and
maintenance.
This chapter shows you how to view real-time statistics.
This chapter provides an overview of GNAV Pro reporting capabilities.
This chapter provides an overview of wallboard configuration and
maintenance.
This appendix describes meta-data of the tables used in GNAV Pro,
including field descriptions and data sources.
GNAV Pro Quick Reference Guide - Revision 7