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CONTENTS<br />

IN THIS ISSUE...<br />

Interview: Les Mills’ CEO Phillip Mills, p32<br />

New dining concepts taking the restaurant sector by storm, p44<br />

Crunch Franchise’s Ben Midgley, p24<br />

Baku’s big ambitions, p40<br />

<strong>Leisure</strong> Management news<br />

6 World <strong>Leisure</strong><br />

8 Hospitality<br />

10 Commercial<br />

12 Health and Fitness<br />

14 Attractions<br />

16 Spa<br />

17 Public Sector<br />

18 Sport<br />

20 Parks<br />

22 design news<br />

MGM’s hotel in China, the £4m Jerwood<br />

Gallery and Bristol’s new leisure centre<br />

24 hotseat<br />

ben midgley<br />

The president of Crunch Franchise<br />

speaks to Kate Cracknell about the<br />

brand’s expansion plans and shares his<br />

ideas on the budget gym model<br />

28 architect’s focus<br />

fletcher priest<br />

Mareike Langkitsch tells Julie Cramer<br />

about the challenges of turning a<br />

failing local authority music venue into<br />

the Hackney Picturehouse<br />

32 interview<br />

phillip mills<br />

The founder of BODYPUMP shares<br />

his thoughts on group exercise, green<br />

issues and why so many health club<br />

operators are getting it wrong<br />

37 customer care<br />

From Queens Park Rangers liaising<br />

with fans to One <strong>Leisure</strong> installing<br />

kiosks in its gyms, we take a look<br />

at operators using the latest CRM<br />

technology to provide a better<br />

customer experience<br />

40 big ambitions<br />

fuelling growth<br />

As the world’s largest oil producer,<br />

Azerbaijan has both wealth and<br />

ambition. Professor Terry Stevens<br />

looks at the country’s tourism potential<br />

and its 2020 Olympic Bid<br />

44 mixed flavours<br />

From pop up eateries in railway arches<br />

to the vegetarian restaurant chain<br />

making the headlines, Julie Cramer<br />

looks at the latest innovations in the<br />

restaurant sector<br />

48 <strong>sporting</strong> chance<br />

Almost two years on from the 2010<br />

FIFA World Cup, Professor Terry<br />

Stevens looks at how South Africa is<br />

capitalising on the event’s success and<br />

creating a lasting legacy<br />

4 Read <strong>Leisure</strong> Management online leisuremanagement.co.uk/digital<br />

ISSUE 2 2012 © cybertrek 2012

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