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Chem3D Users Manual - CambridgeSoft

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Appendix B: Technical Support<br />

Overview<br />

<strong>CambridgeSoft</strong> Corporation (CS) provides<br />

technical support to all registered users of this<br />

software through the internet, and through our<br />

Technical Support department.<br />

Our Technical Support webpages contain answers<br />

to frequently asked questions (FAQs) and general<br />

information about our software. You can access our<br />

Technical Support page using the following<br />

address: http://www.cambridgesoft.com/services/<br />

If you don’t find the answers you need on our<br />

website, please do the following before contacting<br />

Technical Support.<br />

1. Check the ReadMe file for known limitations<br />

or conflicts.<br />

2. Check the system requirements for the<br />

software at the beginning of this User’s Guide.<br />

3. Read the Troubleshooting section of this<br />

appendix and follow the possible resolution<br />

tactics outlined there.<br />

4. If all your attempts to resolve a problem fail, fill<br />

out a copy of the CS Software Problem Report<br />

Form at the back of the User’s Guide. This<br />

form is also available on-line at:<br />

http://www.cambridgesoft.com/services/mail<br />

• Try to reproduce the problem before<br />

contacting us. If you can reproduce the<br />

problem, please record the exact steps that<br />

you took to do so.<br />

• Record the exact wording of any error<br />

messages that appear.<br />

• Record anything that you have tried to<br />

correct the problem.<br />

You can deliver your CS Software Problem Report<br />

Form to Technical Support by the following<br />

methods:<br />

Internet:<br />

http://www.cambridgesoft.com/services/mail<br />

Email: support@cambridgesoft.com<br />

Fax: 617 588-9360<br />

Mail: <strong>CambridgeSoft</strong> Corporation<br />

ATTN: Technical Support<br />

100 CambridgePark Drive<br />

Cambridge, MA 02140 USA<br />

Serial Numbers<br />

When contacting Technical Support, you must<br />

always provide your serial number. This serial<br />

number was on the outside of the original<br />

application box, and is the number that you entered<br />

when you launched your <strong>CambridgeSoft</strong><br />

application for the first time. If you have thrown<br />

away your box and lost your installation<br />

instructions, you can find the serial number in the<br />

following way:<br />

• Choose About CS <br />

from the Help menu. The serial number<br />

appears at the bottom left of the About box.<br />

For more information on obtaining serial numbers<br />

and registration codes see:<br />

http://www.cambridgesoft.com/services/codes.cfm<br />

Troubleshooting<br />

This section describes steps you can take that affect<br />

the overall performance of <strong>CambridgeSoft</strong> Desktop<br />

Applications, as well as steps to follow if your<br />

computer crashes when using a CS software<br />

product.<br />

Appendices<br />

<strong>Chem3D</strong>- Appendix Technical Support • 229<br />

Serial Numbers

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