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Rebuilding Lives. Strengthening Communities.

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Establish an information and referral source for formerly<br />

incarcerated individuals.<br />

Recommendation<br />

Issue<br />

Information about community resources can provide<br />

access to programs and a corresponding sense of direction<br />

for prisoners who are reentering society. Formerly incarcerated<br />

individuals often need guidance about services<br />

and opportunities in their communities for employment,<br />

treatment, health care, housing and various other issues.<br />

Former prisoners, specifically those who have been away<br />

from their communities for a significant period of time,<br />

may need assistance determining where services are<br />

located and how to travel to these services.<br />

It is somewhat unclear how former prisoners get their<br />

information. There does not appear to be any consistent,<br />

reliable source to guide individuals with criminal records.<br />

Word of mouth can be invaluable, but may be limited in<br />

terms of depth and breadth of information.<br />

MAYORAL POLICY CAUCUS ON PRISONER REENTRY<br />

98<br />

INSPIRATION FROM THE FIELD:<br />

THE OSBORNE ASSOCIATION<br />

IN NEW YORK<br />

The Osborne Association operates a<br />

toll-free information hotline for families of<br />

incarcerated individuals providing answers to<br />

questions about visitation, transportation,<br />

transfers, parole and other issues related to a<br />

relative’s incarceration. Former prisoners and<br />

their families volunteer to staff the hotline and<br />

provide additional information, support, and<br />

linkages to community services. For their<br />

service, the volunteers receive transportation<br />

passes, meal allowances, and small stipends. The<br />

hotline receives an estimated 200 calls a month;<br />

approximately 30 percent are repeat callers.<br />

Sources: www.osborneny.org; Eric Waters (Program Coordinator,<br />

Family Resource Center,The Osborne Association), interview with<br />

Julie Wilen, November 1, 2005.<br />

Solution<br />

The City should develop an extensive community resource<br />

mapping system to identify organizations and programs in<br />

each Chicago community that serve formerly incarcerated<br />

individuals. After this information has been compiled, the<br />

City should, then, develop mechanisms and explore<br />

different channels by which to disseminate and share this<br />

information.<br />

The City should create a “reentry resource guide”<br />

containing organizations, programs, services, contact<br />

information and transportation options for each community.<br />

Hard copies of this guide could be available in a<br />

variety of public venues (e.g., parole offices, libraries,<br />

health clinics). It could also be distributed to every prisoner<br />

through the Illinois Department of Corrections<br />

(IDOC) Pre-Start program, with each prisoner’s reentry<br />

plan and discharge summary. But this resource guide<br />

should be electronically based and accessible through the

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