MZC College Handbook 2012-2013 - Higher Colleges of Technology

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55 COMPLAINTS AND GRIEVANCES In case you have a concern or complaint with any member of staff and to facilitate the resolution in a fair and equitable manner, please follow this procedure outlined below. This procedure does not address: 1. Grievances about students Actions by students are not to be dealt with via this procedure. Student behavior is subject to the Code of Conduct. Any student who has a complaint to raise under the college Code of Conduct shall speak with the student or request a meeting with a student services staff person, or any member of management. 2. Change of programs/courses of study Requests to take challenge exams, change programs, sections or courses of study are not addressed under this procedure. Any such requests must be made via Program Chairs or Academic Services. 3. Facilities/Transport/Canteen Concerns, complaints, or grievances about the canteen, transportation, or facilities are not addressed via this procedure. Such concerns may be brought forward to the student council, student services, or any member of management. Administrative Authority Administration of this procedure is the responsibility of the Dean or their designee. All grievance records will be held in the student file in Academic Services for one year after disposition of the complaint. Procedure Any student having a complaint or grievance against a member of staff shall pursue the grievance as follows: Step 1 - Direct Discussion with College Employee The student will meet with the member of staff with whom they have a grievance, and in good faith, attempt to resolve the dispute. At this or any stage, the student may consult with student services staff for guidance and support. Step 2 - Discussion with Supervisor or Academic Chair If a satisfactory resolution is not reached after direct discussion with the member of staff with whom the student has the grievance, the student shall request in writing (including email) a meeting with the appropriate supervisor. The Supervisor or Chair will meet with the student within 2 weeks after receiving the written request. They will investigate the grievance and take appropriate actions to facilitate a fair resolution for all parties. Results of the inquiries, recommendations, and notice of the student’s right to appeal will be submitted, in writing, to all parties within one week of the meeting with the student.
56 H I G H E R C O L L E G E S O F T E C H N O L O G Y If the student is not satisfied with the decision, they may request a formal hearing before a Grievance Committee. This request must be made in writing to their program Dean within one week of receiving the recommendation for resolution. The written request must clearly state: a) the nature of the grievance, b) details of what actions have been taken to resolve the grievance and c) statement of requested resolution. A copy of the recommendation for resolution written by the Supervisor or Academic Chair must be attached. Formal Grievance Procedure If a student chooses to file a formal grievance, the following will occur: Formal Grievance Review Hearing The Dean who receives the request for a formal hearing will convene a Grievance Review Committee. The Grievance Review Committee shall meet within two weeks after receiving the request to recommend a fair resolution to the grievance. A designee of the Grievance Review Committee shall be named a recorder and will issue written recommendations to all parties within 3 days after the conclusion of the hearing. Composition of the Grievance Review Committee Members of the Grievance Review Committee shall be assigned as follows by the Dean: • Two (2) members of management (not directly supervising college employee in question or involved in the grievance) will be assigned by the Director; one will act as Committee Chair, and the other Recorder. One (1) faculty member not affiliated with the department involved. • One (1) student representative, member of student council not involved in the grievance to date. Appeal to the Director If the student is not satisfied with the decision of the Grievance Review Committee, they may appeal to the Director in writing within one week. The Director will review all documentation to date and as prepared by the Grievance Review Committee, as well as any appeal statements, and shall deliver a written decision within one week after reviewing the case. The Director’s decision will constitute final action by the college. Time limits on filing a Grievance A student must file a grievance within two weeks of the action that gives rise to the grievance. This rule may be suspended under exceptional circumstances: illness, leave, or absence of one or both parties to the grievance. Withdrawal of Grievance A student may chose to withdraw their grievance at any stage in the process. Should the student fail to comply with the above procedure, the grievance will be considered withdrawn. Student Handbook - 2012-2013
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MZC College Handbook 2012-2013 - Higher Colleges of Technology

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