snom ONE Technical Manual - Atcom

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x Deploying the snom ONE IP Telephone System Blacklist Activity to Email . .................................................................. 195 System-Initiated . ........................................................................ 195 17 Audio and Greetings 197 Greetings . ...................................................................................... 197 Personal Greetings . .................................................................... 197 Auto Attendant Greetings . ............................................................ 198 Agent Group Greetings . .............................................................. 200 Recorded Phone Calls . ..................................................................... 201 User-Initiated Recordings . ............................................................ 201 System-Initiated Recordings . ........................................................ 202 File System . .............................................................................. 202 Notes . ..................................................................................... 204 Audio Prompts ................................................................................ 204 Uploading New Languages . .......................................................... 205 Customized Ringtones . ..................................................................... 206 18 Buttons 209 Creating a Button Profile ................................................................... 211 Point-and-Click Method . .............................................................. 211 CSV Method . ............................................................................ 213 Assigning Button Profiles to Users . ...................................................... 214 Assigning a Profile to a Single User . ............................................... 214 Massive Update of Profiles . .......................................................... 215 Key System Configuration . ................................................................. 215 Setting up a Key System . ............................................................. 216 Multiple Identities and Button Profiles . .................................................. 217 19 Plug and Play 219 Finding snom ONE . .......................................................................... 219 Plug and Play Checklist . .................................................................... 220 Configuring the Administrator Settings . ........................................... 220 Configuring the Domain Settings . .................................................. 221 Creating an Authentication Password ............................................. 222 Setting up the Domain Address Book ............................................. 223 Configuring the Button Profiles . ..................................................... 223 Creating the Extension(s) . ........................................................... 223 Performing Plug and Play . .................................................................. 224 DHCP, Option 66 . ...................................................................... 224 SIP SUBSCRIBE (Multicast) . ........................................................ 225 Mass Deployment . ...................................................................... 226 Manual Method (HTTP) . ............................................................... 226 Resetting the Phone . ........................................................................ 229 Using the Web Interface . ............................................................. 229 Using the Phone ........................................................................ 229 Using the Phone GUI . ................................................................. 229 Registering Numerous Extensions to One Phone . .................................... 230 Overriding Plug and Play Defaults . ....................................................... 231 Changing Default Settings from Admin > Settings > PnP . ................... 231 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Contents xi Changing Default Settings Using a Customized XML File . ................... 233 Troubleshooting . .............................................................................. 239 20 Music on Hold 241 Setting up Music on Hold .................................................................. 242 Editing MoH Sources . ................................................................. 243 Creating WAV Files . ......................................................................... 243 Configuring Paging/Music on Hold . ...................................................... 245 Download and Installation ............................................................ 245 Setting up Paging . ...................................................................... 246 Configuring Music on Hold . .......................................................... 248 XML Configuration File . ............................................................... 249 21 Call Detail Records (CDRs) 251 Automatically Generated CDRs . .......................................................... 251 “Extension” CDRs ...................................................................... 252 “IVR” CDRs .............................................................................. 252 “Trunk” CDRs . ........................................................................... 253 CDRs for Third-Party Software Vendors . ............................................... 254 CDR to CSV . ............................................................................ 255 CDR to Email . ........................................................................... 256 CDR to Simple TCP . ................................................................... 256 CDR to SOAP/XML . ................................................................... 258 Part III—The User Interface 22 Web Interface 261 Logging in . ..................................................................................... 261 Extension Settings . ........................................................................... 262 General Settings . ....................................................................... 262 Redirection Settings . .................................................................. 265 Email Settings . .......................................................................... 268 Instant Message . ........................................................................ 270 Call Lists . ....................................................................................... 271 Mailbox . ................................................................................... 271 Missed Calls . ............................................................................ 271 Call Log . .................................................................................. 272 Contacts . ....................................................................................... 273 Personal Address Book . .............................................................. 273 Domain Address Book . ................................................................ 275 Upload Domain Address Book to Phone . ......................................... 276 Extension Status . ............................................................................. 276 23 Star Codes 279 Basic Star Codes . ............................................................................ 280 Redial a Number (*66) . ................................................................ 280 Call Return (*69) . ....................................................................... 281 Intercom (*90) . .......................................................................... 281 Transferring Calls . ............................................................................ 281 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Page 1 and 2: Deploying the snom ONE IP Telephone
Page 3 and 4: BRIEF CONTENTS Part I—Getting Sta
Page 5 and 6: CONTENTS Part I—Getting Started 1
Page 7 and 8: Contents vii Inbound Settings . ...
Page 9: Contents ix Scheduled Conferences .
Page 13 and 14: Contents xiii Via Email . .........
Page 15 and 16: Part I Getting Started VoIPon www.v
Page 17 and 18: GETTING STARTED Chapter 1 Welcome t
Page 19 and 20: Chapter 1: Getting Started 3 also r
Page 21 and 22: Logging In Chapter 1: Getting Start
Page 23 and 24: Activating Your License Chapter 1:
Page 25 and 26: 2. Click Manage. 3. Click Service A
Page 27 and 28: Forums To join the forum, go to for
Page 29 and 30: Part II Administering the System Vo
Page 31 and 32: SYSTEM SETTINGS Chapter 2 The snom
Page 33 and 34: Tab/Link Name Description Chapter 2
Page 35 and 36: Folder Name Contents Chapter 2: Sys
Page 37 and 38: Chapter 2: System Settings 21 ■ c
Page 39 and 40: Chapter 2: System Settings 23 ■ p
Page 41 and 42: 2. Search for the element tag. Cha
Page 43 and 44: Chapter 2: System Settings 27 Forma
Page 45 and 46: Chapter 2: System Settings 29 ■ M
Page 47 and 48: Ports Chapter 2: System Settings 31
Page 49 and 50: Chapter 2: System Settings 33 ■ I
Page 51 and 52: Table 2-5. Available SMNP Sensors C
Page 53 and 54: Specific Events Chapter 2: System S
Page 55 and 56: Retrieving SIP logging Chapter 2: S
Page 57 and 58: Reload Configuration Files Chapter
Page 59 and 60: Chapter 2: System Settings 43 In or
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First entry Next entry Next entry N
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Redirection Control Chapter 2: Syst
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ADMINISTERING THE DOMAIN Chapter 3
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Chapter 3: Administering the Domain
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Before (set to No): After (set to Y
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Midnight Events Chapter 3: Administ
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Searching for Contacts Web Interfac
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TRUNKS Chapter 4 Trunks are used to
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586 587 588 Figure 4-3. SIP Trunks
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Chapter 4: Trunks 71 For gateways a
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Figure 4-11. SIP INVITE Reflecting
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Table 4-2. Examples of Regular Expr
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2. Enter the aliases into the corre
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Chapter 4: Trunks 79 representation
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Chapter 4: Trunks 81 5. Display Nam
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Chapter 4: Trunks 83 16. Proposed D
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Chapter 4: Trunks 85 (If the direct
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Using a Gateway Trunk Chapter 4: Tr
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Chapter 4: Trunks 89 Once the offic
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DIAL PLANS Chapter 5 When an extens
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Chapter 5: Dial Plans 93 Following
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Chapter 5: Dial Plans 95 number (st
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Sample Dial Plans Typical Dial Plan
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Inter-Domain Dialing Domains with N
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EXTENSIONS Chapter 6 Extensions are
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Chapter 6: Extensions 103 Note: Aft
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Chapter 6: Extensions 105 4. Click
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Chapter 6: Extensions 107 Use the f
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Chapter 6: Extensions 109 Manual re
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SERVICE FLAGS Chapter 7 Service fla
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3. Click Create. When the page relo
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Method 1: Night Service Chapter 7:
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The audio files will be listed unde
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Chapter 7: Service Flags 119 7. Cli
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AUTO ATTENDANT Chapter 8 The auto a
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Chapter 8: Auto Attendant 123 sage
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Chapter 8: Auto Attendant 125 To cr
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Figure 8-4. Auto Attendant©s Secon
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Chapter 8: Auto Attendant 129 ■ I
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554 For Sales, press 1. For Account
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Chapter 8: Auto Attendant 133 Note:
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HUNT GROUPS Chapter 9 A hunt group
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Setting up a Hunt Group Chapter 9:
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Chapter 9: Hunt Groups 139 ■ Ring
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AGENT GROUPS Chapter 10 An agent gr
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The Message-Music Cycle Chapter 10:
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Behavior Chapter 10: Agent Groups 1
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Chapter 10: Agent Groups 147 ■ Mu
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Connecting Caller to Agent Chapter
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Figure 10-7. Mapping Keypad Numbers
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Chapter 10: Agent Groups 153 Import
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3. Click Agents to view agent-relat
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PAGING Chapter 11 Advanced IP phone
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Chapter 11: Paging 159 2. In the Ac
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Assigning Multicast IP Addresses to
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CONFERENCING Chapter 12 A conferenc
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4. Click Create. Chapter 12: Confer
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Modifying Scheduled Conferences Cha
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Chapter 12: Conferencing 169 ■ Ac
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IVR NODE Chapter 13 At the most bas
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Chapter 13: IVR Node 173 An IVR nod
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Chapter 13: IVR Node 175 Example: T
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Chapter 13: IVR Node 177 xmlns:sns=
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CALLING CARD ACCOUNT Chapter 14 The
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Identity Chapter 14: Calling Card A
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PRE-PAY FEATURE Chapter 15 The pre-
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5. Enter your own calling rates in
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EMAIL Chapter 16 E-mail support is
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Chapter 16: Email 189 Note: Figure
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Chapter 16: Email 191 Receiving Ema
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CDRs for Trunk Activity Chapter 16:
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Chapter 16: Email 195 phone display
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AUDIO AND GREETINGS Greetings Chapt
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Naming Conventions Chapter 17: Audi
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The recorded greetings are stored i
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Chapter 17: Audio and Greetings 203
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Prefix Description aa- Auto attenda
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Chapter 17: Audio and Greetings 207
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BUTTONS Chapter 18 Buttons simplify
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Chapter 18: Buttons 211 Button Type
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Chapter 18: Buttons 213 9. Repeat S
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Chapter 18: Buttons 215 The new pro
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Chapter 18: Buttons 217 To verify t
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PLUG AND PLAY Chapter 19 The goal o
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Chapter 19: Plug and Play 221 4. If
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Setting up the Domain Address Book
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Chapter 19: Plug and Play 225 Preli
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Chapter 19: Plug and Play 227 od is
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Figure 19-4. Log File for snom 820
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5. Populate the screen using the fo
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Chapter 19: Plug and Play 233 4. Re
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Chapter 19: Plug and Play 235 Figur
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Chapter 19: Plug and Play 237 Befor
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Chapter 19: Plug and Play 239 2. Cr
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MUSIC ON HOLD Chapter 20 Music on h
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Chapter 20: Music on Hold 243 4. To
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7. Choose the .WAV format from the
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4. Click Save. Chapter 20: Music on
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XML Configuration File Chapter 20:
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CALL DETAIL RECORDS (CDRS) Chapter
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XML Tag Definition e Extension acco
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Field Values TrunkName PSTNGateway
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Chapter 21: Call Detail Records (CD
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Part III The User Interface VoIPon
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WEB INTERFACE Chapter 22 The web in
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Figure 22-3. User©s Settings Tab T
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Chapter 22: Web Interface 265 exten
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Mailbox Settings Chapter 22: Web In
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Chapter 22: Web Interface 269 The f
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Chapter 22: Web Interface 271 1. En
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Contacts Chapter 22: Web Interface
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Chapter 22: Web Interface 275 block
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Chapter 22: Web Interface 277 ■ H
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STAR CODES Chapter 23 Star codes ar
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Call Return (*69) Chapter 23: Star
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Call Park (*85) and Call Park Retri
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Conf. Hold 9 7 8 51 2 3 4 5 6 57 Ch
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The system will acknowledge that th
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Chapter 23: Star Codes 289 DND take
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Listen In (*83) Chapter 23: Star Co
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Chapter 23: Star Codes 293 VoIPon w
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VOICEMAIL Following is a brief over
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Users can access the voicemail syst
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Chapter 24: Voicemail 299 3. To act
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Send Voicemail to Email Account (*9
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CELL PHONES Chapter 25 One of the m
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Chapter 25: Cell Phones 305 This fe
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Chapter 25: Cell Phones 307 ■ Whe
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Chapter 25: Cell Phones 309 2. Tell
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1 2 3 4 Make an Outbound Call 1. En
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Appendices VoIPon www.voipon.co.uk
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WORKING WITH CSV FILES appendix a C
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Appendix A: Working with CSV Files
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Table A-6 Service Flag Parameters P
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Importing the CSV File Importing a
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Troubleshooting Appendix A: Working
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SIP OVERVIEW appendix B SIP (Sessio
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Proxy Server User Agent User Agent
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Appendix B: SIP Overview 335 Code D
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Type Description o Owner/creator an
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Session Termination Call Flow 1 BYE
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Scenario 2 Appendix B: SIP Overview
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Appendix B: SIP Overview 343 Allow:
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Appendix B: SIP Overview 345 Date a
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Supporting Tables Table B-7 SIP Hea
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Appendix B: SIP Overview 349 415 Un
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SNOM ONE AND EXCHANGE appendix C Th
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Enable Mailbox Recipients for Unifi
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Appendix C: snom ONE and Exchange 3
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GlOSSARy Address mask SIP (Session
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educes system administration worklo
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FXO (Foreign eXchange Office) inter
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I/O speed, etc.), MIPS ratings are
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so that they can quickly be reached
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In this way, it sends traffic only
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INDEX Symbols 911 54 A access list
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estore/backup 40 contacts searching
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listen in 110 logging log filename
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star codes snom ONE star codes 280
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VoIPon www.voipon.co.uk sales@voipo
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