snom ONE Technical Manual - Atcom

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Copyright © 2010 snom technology, Inc. All rights reserved. snom® is a registered trademark of snom technology AG and its affiliates in the European Union, USA, Japan, South Africa, Australia, China, and certain other countries and regions. Unless specified otherwise, all trademarks, in particular product names, are legally protected trademarks of snom technology AG. Other mentioned trademarks or registered trademarks are the property of their respective manufacturers or owners. Product specifications are subject to change without notice. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
BRIEF CONTENTS Part I—Getting Started 1 Getting Started ....................................................................................................................1 Part II—Administering the System 2 System Settings .................................................................................................................15 3 Administering the Domain ................................................................................................49 4 Trunks ..................................................................................................................................67 5 Dial Plans ............................................................................................................................91 6 Extensions ........................................................................................................................ 101 7 Service Flags ................................................................................................................... 111 8 Auto Attendant ................................................................................................................ 121 9 Hunt Groups .................................................................................................................... 135 10 Agent Groups .................................................................................................................. 141 11 Paging............................................................................................................................... 157 12 Conferencing ................................................................................................................... 163 13 IVR Node .......................................................................................................................... 171 14 Calling Card Account .................................................................................................... 179 15 Pre-Pay Feature .............................................................................................................. 183 16 Email ................................................................................................................................. 187 17 Audio and Greetings ...................................................................................................... 197 18 Buttons ............................................................................................................................. 209 19 Plug and Play ................................................................................................................... 219 20 Music on Hold ................................................................................................................. 241 21 Call Detail Records (CDRs).......................................................................................... 251 Part III—The User Interface 22 Web Interface .................................................................................................................. 261 23 Star Codes ...................................................................................................................... 279 24 Voicemail .......................................................................................................................... 295 25 Cell Phones ..................................................................................................................... 303 Appendix A. Working with CSV Files ................................................................................. 315 Appendix B. SIP Overview ................................................................................................... 331 Appendix C. snom ONE and Exchange ............................................................................. 351 Glossary ...................................................................................................................................... 357 Index 369 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Page 1: Deploying the snom ONE IP Telephone
Page 5 and 6: CONTENTS Part I—Getting Started 1
Page 7 and 8: Contents vii Inbound Settings . ...
Page 9 and 10: Contents ix Scheduled Conferences .
Page 11 and 12: Contents xi Changing Default Settin
Page 13 and 14: Contents xiii Via Email . .........
Page 15 and 16: Part I Getting Started VoIPon www.v
Page 17 and 18: GETTING STARTED Chapter 1 Welcome t
Page 19 and 20: Chapter 1: Getting Started 3 also r
Page 21 and 22: Logging In Chapter 1: Getting Start
Page 23 and 24: Activating Your License Chapter 1:
Page 25 and 26: 2. Click Manage. 3. Click Service A
Page 27 and 28: Forums To join the forum, go to for
Page 29 and 30: Part II Administering the System Vo
Page 31 and 32: SYSTEM SETTINGS Chapter 2 The snom
Page 33 and 34: Tab/Link Name Description Chapter 2
Page 35 and 36: Folder Name Contents Chapter 2: Sys
Page 37 and 38: Chapter 2: System Settings 21 ■ c
Page 39 and 40: Chapter 2: System Settings 23 ■ p
Page 41 and 42: 2. Search for the element tag. Cha
Page 43 and 44: Chapter 2: System Settings 27 Forma
Page 45 and 46: Chapter 2: System Settings 29 ■ M
Page 47 and 48: Ports Chapter 2: System Settings 31
Page 49 and 50: Chapter 2: System Settings 33 ■ I
Page 51 and 52: Table 2-5. Available SMNP Sensors C
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Specific Events Chapter 2: System S
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Retrieving SIP logging Chapter 2: S
Page 57 and 58:
Reload Configuration Files Chapter
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Chapter 2: System Settings 43 In or
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First entry Next entry Next entry N
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Redirection Control Chapter 2: Syst
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ADMINISTERING THE DOMAIN Chapter 3
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Chapter 3: Administering the Domain
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Before (set to No): After (set to Y
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Midnight Events Chapter 3: Administ
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Searching for Contacts Web Interfac
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TRUNKS Chapter 4 Trunks are used to
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586 587 588 Figure 4-3. SIP Trunks
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Chapter 4: Trunks 71 For gateways a
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Figure 4-11. SIP INVITE Reflecting
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Table 4-2. Examples of Regular Expr
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2. Enter the aliases into the corre
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Chapter 4: Trunks 79 representation
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Chapter 4: Trunks 81 5. Display Nam
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Chapter 4: Trunks 83 16. Proposed D
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Chapter 4: Trunks 85 (If the direct
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Using a Gateway Trunk Chapter 4: Tr
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Chapter 4: Trunks 89 Once the offic
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DIAL PLANS Chapter 5 When an extens
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Chapter 5: Dial Plans 93 Following
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Chapter 5: Dial Plans 95 number (st
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Sample Dial Plans Typical Dial Plan
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Inter-Domain Dialing Domains with N
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EXTENSIONS Chapter 6 Extensions are
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Chapter 6: Extensions 103 Note: Aft
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Chapter 6: Extensions 105 4. Click
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Chapter 6: Extensions 107 Use the f
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Chapter 6: Extensions 109 Manual re
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SERVICE FLAGS Chapter 7 Service fla
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3. Click Create. When the page relo
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Method 1: Night Service Chapter 7:
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The audio files will be listed unde
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Chapter 7: Service Flags 119 7. Cli
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AUTO ATTENDANT Chapter 8 The auto a
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Chapter 8: Auto Attendant 123 sage
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Chapter 8: Auto Attendant 125 To cr
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Figure 8-4. Auto Attendant©s Secon
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Chapter 8: Auto Attendant 129 ■ I
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554 For Sales, press 1. For Account
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Chapter 8: Auto Attendant 133 Note:
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HUNT GROUPS Chapter 9 A hunt group
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Setting up a Hunt Group Chapter 9:
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Chapter 9: Hunt Groups 139 ■ Ring
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AGENT GROUPS Chapter 10 An agent gr
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The Message-Music Cycle Chapter 10:
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Behavior Chapter 10: Agent Groups 1
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Chapter 10: Agent Groups 147 ■ Mu
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Connecting Caller to Agent Chapter
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Figure 10-7. Mapping Keypad Numbers
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Chapter 10: Agent Groups 153 Import
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3. Click Agents to view agent-relat
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PAGING Chapter 11 Advanced IP phone
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Chapter 11: Paging 159 2. In the Ac
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Assigning Multicast IP Addresses to
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CONFERENCING Chapter 12 A conferenc
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4. Click Create. Chapter 12: Confer
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Modifying Scheduled Conferences Cha
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Chapter 12: Conferencing 169 ■ Ac
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IVR NODE Chapter 13 At the most bas
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Chapter 13: IVR Node 173 An IVR nod
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Chapter 13: IVR Node 175 Example: T
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Chapter 13: IVR Node 177 xmlns:sns=
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CALLING CARD ACCOUNT Chapter 14 The
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Identity Chapter 14: Calling Card A
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PRE-PAY FEATURE Chapter 15 The pre-
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5. Enter your own calling rates in
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EMAIL Chapter 16 E-mail support is
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Chapter 16: Email 189 Note: Figure
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Chapter 16: Email 191 Receiving Ema
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CDRs for Trunk Activity Chapter 16:
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Chapter 16: Email 195 phone display
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AUDIO AND GREETINGS Greetings Chapt
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Naming Conventions Chapter 17: Audi
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The recorded greetings are stored i
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Chapter 17: Audio and Greetings 203
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Prefix Description aa- Auto attenda
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Chapter 17: Audio and Greetings 207
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BUTTONS Chapter 18 Buttons simplify
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Chapter 18: Buttons 211 Button Type
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Chapter 18: Buttons 213 9. Repeat S
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Chapter 18: Buttons 215 The new pro
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Chapter 18: Buttons 217 To verify t
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PLUG AND PLAY Chapter 19 The goal o
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Chapter 19: Plug and Play 221 4. If
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Setting up the Domain Address Book
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Chapter 19: Plug and Play 225 Preli
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Chapter 19: Plug and Play 227 od is
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Figure 19-4. Log File for snom 820
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5. Populate the screen using the fo
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Chapter 19: Plug and Play 233 4. Re
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Chapter 19: Plug and Play 235 Figur
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Chapter 19: Plug and Play 237 Befor
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Chapter 19: Plug and Play 239 2. Cr
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MUSIC ON HOLD Chapter 20 Music on h
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Chapter 20: Music on Hold 243 4. To
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7. Choose the .WAV format from the
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4. Click Save. Chapter 20: Music on
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XML Configuration File Chapter 20:
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CALL DETAIL RECORDS (CDRS) Chapter
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XML Tag Definition e Extension acco
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Field Values TrunkName PSTNGateway
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Chapter 21: Call Detail Records (CD
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Part III The User Interface VoIPon
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WEB INTERFACE Chapter 22 The web in
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Figure 22-3. User©s Settings Tab T
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Chapter 22: Web Interface 265 exten
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Mailbox Settings Chapter 22: Web In
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Chapter 22: Web Interface 269 The f
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Chapter 22: Web Interface 271 1. En
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Contacts Chapter 22: Web Interface
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Chapter 22: Web Interface 275 block
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Chapter 22: Web Interface 277 ■ H
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STAR CODES Chapter 23 Star codes ar
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Call Return (*69) Chapter 23: Star
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Call Park (*85) and Call Park Retri
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Conf. Hold 9 7 8 51 2 3 4 5 6 57 Ch
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The system will acknowledge that th
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Chapter 23: Star Codes 289 DND take
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Listen In (*83) Chapter 23: Star Co
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Chapter 23: Star Codes 293 VoIPon w
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VOICEMAIL Following is a brief over
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Users can access the voicemail syst
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Chapter 24: Voicemail 299 3. To act
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Send Voicemail to Email Account (*9
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CELL PHONES Chapter 25 One of the m
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Chapter 25: Cell Phones 305 This fe
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Chapter 25: Cell Phones 307 ■ Whe
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Chapter 25: Cell Phones 309 2. Tell
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1 2 3 4 Make an Outbound Call 1. En
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Appendices VoIPon www.voipon.co.uk
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WORKING WITH CSV FILES appendix a C
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Appendix A: Working with CSV Files
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Table A-6 Service Flag Parameters P
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Importing the CSV File Importing a
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Troubleshooting Appendix A: Working
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SIP OVERVIEW appendix B SIP (Sessio
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Proxy Server User Agent User Agent
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Appendix B: SIP Overview 335 Code D
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Type Description o Owner/creator an
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Session Termination Call Flow 1 BYE
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Scenario 2 Appendix B: SIP Overview
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Appendix B: SIP Overview 343 Allow:
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Appendix B: SIP Overview 345 Date a
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Supporting Tables Table B-7 SIP Hea
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Appendix B: SIP Overview 349 415 Un
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SNOM ONE AND EXCHANGE appendix C Th
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Enable Mailbox Recipients for Unifi
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Appendix C: snom ONE and Exchange 3
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GlOSSARy Address mask SIP (Session
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educes system administration worklo
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FXO (Foreign eXchange Office) inter
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I/O speed, etc.), MIPS ratings are
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so that they can quickly be reached
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In this way, it sends traffic only
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INDEX Symbols 911 54 A access list
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estore/backup 40 contacts searching
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listen in 110 logging log filename
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star codes snom ONE star codes 280
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VoIPon www.voipon.co.uk sales@voipo
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