snom ONE Technical Manual - Atcom

More documents

Recommendations

Info

xii Deploying the <strong>snom</strong> <strong>ONE</strong> IP Telephone System Transfer Calls . ........................................................................... 281 Transfer a Call Directly to Someone’s Voicemail . ............................... 282 Call Park (*85) and Call Park Retrieve (*86) . .................................... 283 Call Pickup (*87) . ....................................................................... 283 Conferencing . ................................................................................. 284 Three-Way Conferences . ............................................................. 284 Conference (*53) . ...................................................................... 285 Anonymous Calls . ............................................................................ 285 Block Caller-ID (*67) . .................................................................. 285 Reject Anonymous Calls (*88) . ...................................................... 286 Forwarding Calls . ............................................................................. 286 Hot Desking (*70) ...................................................................... 286 Call Forward All Calls (*71/*72). .................................................... 287 Call Forward on Busy (*73/*74) . .................................................... 287 Call Forward on No Answer (*75/*76) . ............................................ 288 Do Not Disturb (*78) . .................................................................. 288 Set Night Mode for Domain Accounts (*80) . ..................................... 289 Call Center Features . ........................................................................ 289 Agent Log in/Log out (*64/*65) . .................................................... 290 Call Barge (*81) . ........................................................................ 290 Call Teach Mode (*82) ................................................................ 290 Listen In (*83) . ........................................................................... 291 Miscellaneous . ................................................................................ 291 Show Account Balance (*61) . ....................................................... 291 Wakeup Call (*62) . ..................................................................... 291 Request Call Details (*63) . ........................................................... 291 Clean up an Extension (*84) ......................................................... 292 Add to White List (*91) . ............................................................... 292 Add to Black List (*92) . ............................................................... 292 Call Record (*93/*94) ................................................................. 292 24 Voicemail 295 Setting up the Voicemail Account . ....................................................... 295 Changing the PIN . ...................................................................... 295 Record Your Name . .................................................................... 296 Record a Personal Welcome Message . ........................................... 296 Accessing the Voicemail System . ........................................................ 296 Forwarding a Message . ..................................................................... 297 Leaving Voicemail Messages . ............................................................. 297 Composing a New Message . .............................................................. 298 Personal Greetings . .......................................................................... 298 Recording/Activating Personal Greetings . ........................................ 298 Hearing Your Personal Greetings . .................................................. 299 Advanced Features . .......................................................................... 299 Send a Voicemail Message Without Ringing Extension(s) . ................... 299 Transfer a Call Directly to Someone’s Voicemail . ............................... 299 Listen to Voicemail on Cell Phone . ................................................. 300 Voicemail Notification . ....................................................................... 300 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Contents xiii Via Email . ................................................................................. 300 Via Cell Phone . .......................................................................... 300 Voicemail Feature Codes . .................................................................. 300 Send Voicemail to Email Account (*95/*96) . ..................................... 301 Go to Voicemail (*97) . ................................................................. 301 Go to Group Mail (*97) . ............................................................... 301 Clear Message Waiting Indicator (*99) . ........................................... 302 25 Cell Phones 303 Cost Savings . ................................................................................. 304 Callback . .................................................................................. 304 Calling Card Account . ................................................................. 305 Configuring the Cell Phone . ............................................................... 306 Add a Cell Phone to Your Account . ................................................ 306 Safeguard Against Loss-of-Signal Events . ....................................... 308 Ring My Cell Phone When Voicemail Arrives . ................................... 308 Feature Codes ................................................................................ 309 Retrieve Call From Cell Phone (*51) . .............................................. 309 Move Current Call to Cell Phone (*52) . ........................................... 310 Call Cell Phone of the Extension (*00) . ........................................... 310 Personal Virtual Assistant . .................................................................. 310 Appendix A. Working with CSV Files . ......................................................... 315 Structural Requirements . ................................................................... 315 Structure . ................................................................................. 315 Parameters . .................................................................................... 316 Extensions . ............................................................................... 316 Agent Groups . ........................................................................... 317 Hunt Groups . ............................................................................ 317 Conference Account . .................................................................. 318 Paging . .................................................................................... 318 Service Flags ............................................................................ 318 Converting an Excel File to CSV . ......................................................... 319 Changing the Field Separator and Validating the File . ......................... 323 Creating a Domain Address Book . ....................................................... 324 Address Book Parameters . ........................................................... 324 Converting the Address Book to CSV . ............................................ 324 Changing the Field Separator and Validating the File . ......................... 326 Importing the CSV File . ..................................................................... 327 Importing a CSV File for the Extension Account ................................ 327 Importing CSV Files for Domain Address Books . ............................... 328 Troubleshooting . .............................................................................. 329 Appendix B. SIP Overview . ....................................................................... 331 What is SIP? . .................................................................................. 331 Background . ............................................................................. 331 What is a SIP Session? . .............................................................. 331 SIP Components . ............................................................................. 331 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Page 1 and 2: Deploying the snom ONE IP Telephone
Page 3 and 4: BRIEF CONTENTS Part I—Getting Sta
Page 5 and 6: CONTENTS Part I—Getting Started 1
Page 7 and 8: Contents vii Inbound Settings . ...
Page 9 and 10: Contents ix Scheduled Conferences .
Page 11: Contents xi Changing Default Settin
Page 15 and 16: Part I Getting Started VoIPon www.v
Page 17 and 18: GETTING STARTED Chapter 1 Welcome t
Page 19 and 20: Chapter 1: Getting Started 3 also r
Page 21 and 22: Logging In Chapter 1: Getting Start
Page 23 and 24: Activating Your License Chapter 1:
Page 25 and 26: 2. Click Manage. 3. Click Service A
Page 27 and 28: Forums To join the forum, go to for
Page 29 and 30: Part II Administering the System Vo
Page 31 and 32: SYSTEM SETTINGS Chapter 2 The snom
Page 33 and 34: Tab/Link Name Description Chapter 2
Page 35 and 36: Folder Name Contents Chapter 2: Sys
Page 37 and 38: Chapter 2: System Settings 21 ■ c
Page 39 and 40: Chapter 2: System Settings 23 ■ p
Page 41 and 42: 2. Search for the element tag. Cha
Page 43 and 44: Chapter 2: System Settings 27 Forma
Page 45 and 46: Chapter 2: System Settings 29 ■ M
Page 47 and 48: Ports Chapter 2: System Settings 31
Page 49 and 50: Chapter 2: System Settings 33 ■ I
Page 51 and 52: Table 2-5. Available SMNP Sensors C
Page 53 and 54: Specific Events Chapter 2: System S
Page 55 and 56: Retrieving SIP logging Chapter 2: S
Page 57 and 58: Reload Configuration Files Chapter
Page 59 and 60: Chapter 2: System Settings 43 In or
Page 61 and 62: First entry Next entry Next entry N
Page 63 and 64:
Redirection Control Chapter 2: Syst
Page 65 and 66:
ADMINISTERING THE DOMAIN Chapter 3
Page 67 and 68:
Chapter 3: Administering the Domain
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Before (set to No): After (set to Y
Page 77 and 78:
Midnight Events Chapter 3: Administ
Page 79 and 80:
Page 81 and 82:
Searching for Contacts Web Interfac
Page 83 and 84:
TRUNKS Chapter 4 Trunks are used to
Page 85 and 86:
586 587 588 Figure 4-3. SIP Trunks
Page 87 and 88:
Chapter 4: Trunks 71 For gateways a
Page 89 and 90:
Figure 4-11. SIP INVITE Reflecting
Page 91 and 92:
Table 4-2. Examples of Regular Expr
Page 93 and 94:
2. Enter the aliases into the corre
Page 95 and 96:
Chapter 4: Trunks 79 representation
Page 97 and 98:
Chapter 4: Trunks 81 5. Display Nam
Page 99 and 100:
Chapter 4: Trunks 83 16. Proposed D
Page 101 and 102:
Chapter 4: Trunks 85 (If the direct
Page 103 and 104:
Using a Gateway Trunk Chapter 4: Tr
Page 105 and 106:
Chapter 4: Trunks 89 Once the offic
Page 107 and 108:
DIAL PLANS Chapter 5 When an extens
Page 109 and 110:
Chapter 5: Dial Plans 93 Following
Page 111 and 112:
Chapter 5: Dial Plans 95 number (st
Page 113 and 114:
Sample Dial Plans Typical Dial Plan
Page 115 and 116:
Inter-Domain Dialing Domains with N
Page 117 and 118:
EXTENSIONS Chapter 6 Extensions are
Page 119 and 120:
Chapter 6: Extensions 103 Note: Aft
Page 121 and 122:
Chapter 6: Extensions 105 4. Click
Page 123 and 124:
Chapter 6: Extensions 107 Use the f
Page 125 and 126:
Chapter 6: Extensions 109 Manual re
Page 127 and 128:
SERVICE FLAGS Chapter 7 Service fla
Page 129 and 130:
3. Click Create. When the page relo
Page 131 and 132:
Method 1: Night Service Chapter 7:
Page 133 and 134:
The audio files will be listed unde
Page 135 and 136:
Chapter 7: Service Flags 119 7. Cli
Page 137 and 138:
AUTO ATTENDANT Chapter 8 The auto a
Page 139 and 140:
Chapter 8: Auto Attendant 123 sage
Page 141 and 142:
Chapter 8: Auto Attendant 125 To cr
Page 143 and 144:
Figure 8-4. Auto Attendant©s Secon
Page 145 and 146:
Chapter 8: Auto Attendant 129 ■ I
Page 147 and 148:
554 For Sales, press 1. For Account
Page 149 and 150:
Chapter 8: Auto Attendant 133 Note:
Page 151 and 152:
HUNT GROUPS Chapter 9 A hunt group
Page 153 and 154:
Setting up a Hunt Group Chapter 9:
Page 155 and 156:
Chapter 9: Hunt Groups 139 ■ Ring
Page 157 and 158:
AGENT GROUPS Chapter 10 An agent gr
Page 159 and 160:
The Message-Music Cycle Chapter 10:
Page 161 and 162:
Behavior Chapter 10: Agent Groups 1
Page 163 and 164:
Chapter 10: Agent Groups 147 ■ Mu
Page 165 and 166:
Connecting Caller to Agent Chapter
Page 167 and 168:
Figure 10-7. Mapping Keypad Numbers
Page 169 and 170:
Chapter 10: Agent Groups 153 Import
Page 171 and 172:
3. Click Agents to view agent-relat
Page 173 and 174:
PAGING Chapter 11 Advanced IP phone
Page 175 and 176:
Chapter 11: Paging 159 2. In the Ac
Page 177 and 178:
Assigning Multicast IP Addresses to
Page 179 and 180:
CONFERENCING Chapter 12 A conferenc
Page 181 and 182:
4. Click Create. Chapter 12: Confer
Page 183 and 184:
Modifying Scheduled Conferences Cha
Page 185 and 186:
Chapter 12: Conferencing 169 ■ Ac
Page 187 and 188:
IVR NODE Chapter 13 At the most bas
Page 189 and 190:
Chapter 13: IVR Node 173 An IVR nod
Page 191 and 192:
Chapter 13: IVR Node 175 Example: T
Page 193 and 194:
Chapter 13: IVR Node 177 xmlns:sns=
Page 195 and 196:
CALLING CARD ACCOUNT Chapter 14 The
Page 197 and 198:
Identity Chapter 14: Calling Card A
Page 199 and 200:
PRE-PAY FEATURE Chapter 15 The pre-
Page 201 and 202:
5. Enter your own calling rates in
Page 203 and 204:
EMAIL Chapter 16 E-mail support is
Page 205 and 206:
Chapter 16: Email 189 Note: Figure
Page 207 and 208:
Chapter 16: Email 191 Receiving Ema
Page 209 and 210:
CDRs for Trunk Activity Chapter 16:
Page 211 and 212:
Chapter 16: Email 195 phone display
Page 213 and 214:
AUDIO AND GREETINGS Greetings Chapt
Page 215 and 216:
Naming Conventions Chapter 17: Audi
Page 217 and 218:
The recorded greetings are stored i
Page 219 and 220:
Chapter 17: Audio and Greetings 203
Page 221 and 222:
Prefix Description aa- Auto attenda
Page 223 and 224:
Chapter 17: Audio and Greetings 207
Page 225 and 226:
BUTTONS Chapter 18 Buttons simplify
Page 227 and 228:
Chapter 18: Buttons 211 Button Type
Page 229 and 230:
Chapter 18: Buttons 213 9. Repeat S
Page 231 and 232:
Chapter 18: Buttons 215 The new pro
Page 233 and 234:
Chapter 18: Buttons 217 To verify t
Page 235 and 236:
PLUG AND PLAY Chapter 19 The goal o
Page 237 and 238:
Chapter 19: Plug and Play 221 4. If
Page 239 and 240:
Setting up the Domain Address Book
Page 241 and 242:
Chapter 19: Plug and Play 225 Preli
Page 243 and 244:
Chapter 19: Plug and Play 227 od is
Page 245 and 246:
Figure 19-4. Log File for snom 820
Page 247 and 248:
5. Populate the screen using the fo
Page 249 and 250:
Chapter 19: Plug and Play 233 4. Re
Page 251 and 252:
Chapter 19: Plug and Play 235 Figur
Page 253 and 254:
Chapter 19: Plug and Play 237 Befor
Page 255 and 256:
Chapter 19: Plug and Play 239 2. Cr
Page 257 and 258:
MUSIC ON HOLD Chapter 20 Music on h
Page 259 and 260:
Chapter 20: Music on Hold 243 4. To
Page 261 and 262:
7. Choose the .WAV format from the
Page 263 and 264:
4. Click Save. Chapter 20: Music on
Page 265 and 266:
XML Configuration File Chapter 20:
Page 267 and 268:
CALL DETAIL RECORDS (CDRS) Chapter
Page 269 and 270:
XML Tag Definition e Extension acco
Page 271 and 272:
Field Values TrunkName PSTNGateway
Page 273 and 274:
Chapter 21: Call Detail Records (CD
Page 275 and 276:
Part III The User Interface VoIPon
Page 277 and 278:
WEB INTERFACE Chapter 22 The web in
Page 279 and 280:
Figure 22-3. User©s Settings Tab T
Page 281 and 282:
Chapter 22: Web Interface 265 exten
Page 283 and 284:
Mailbox Settings Chapter 22: Web In
Page 285 and 286:
Chapter 22: Web Interface 269 The f
Page 287 and 288:
Chapter 22: Web Interface 271 1. En
Page 289 and 290:
Contacts Chapter 22: Web Interface
Page 291 and 292:
Chapter 22: Web Interface 275 block
Page 293 and 294:
Chapter 22: Web Interface 277 ■ H
Page 295 and 296:
STAR CODES Chapter 23 Star codes ar
Page 297 and 298:
Call Return (*69) Chapter 23: Star
Page 299 and 300:
Call Park (*85) and Call Park Retri
Page 301 and 302:
Conf. Hold 9 7 8 51 2 3 4 5 6 57 Ch
Page 303 and 304:
The system will acknowledge that th
Page 305 and 306:
Chapter 23: Star Codes 289 DND take
Page 307 and 308:
Listen In (*83) Chapter 23: Star Co
Page 309 and 310:
Chapter 23: Star Codes 293 VoIPon w
Page 311 and 312:
VOICEMAIL Following is a brief over
Page 313 and 314:
Users can access the voicemail syst
Page 315 and 316:
Chapter 24: Voicemail 299 3. To act
Page 317 and 318:
Send Voicemail to Email Account (*9
Page 319 and 320:
CELL PHONES Chapter 25 One of the m
Page 321 and 322:
Chapter 25: Cell Phones 305 This fe
Page 323 and 324:
Chapter 25: Cell Phones 307 ■ Whe
Page 325 and 326:
Chapter 25: Cell Phones 309 2. Tell
Page 327 and 328:
1 2 3 4 Make an Outbound Call 1. En
Page 329 and 330:
Appendices VoIPon www.voipon.co.uk
Page 331 and 332:
WORKING WITH CSV FILES appendix a C
Page 333 and 334:
Appendix A: Working with CSV Files
Page 335 and 336:
Table A-6 Service Flag Parameters P
Page 337 and 338:
Page 339 and 340:
Page 341 and 342:
Page 343 and 344:
Importing the CSV File Importing a
Page 345 and 346:
Troubleshooting Appendix A: Working
Page 347 and 348:
SIP OVERVIEW appendix B SIP (Sessio
Page 349 and 350:
Proxy Server User Agent User Agent
Page 351 and 352:
Appendix B: SIP Overview 335 Code D
Page 353 and 354:
Type Description o Owner/creator an
Page 355 and 356:
Session Termination Call Flow 1 BYE
Page 357 and 358:
Scenario 2 Appendix B: SIP Overview
Page 359 and 360:
Appendix B: SIP Overview 343 Allow:
Page 361 and 362:
Appendix B: SIP Overview 345 Date a
Page 363 and 364:
Supporting Tables Table B-7 SIP Hea
Page 365 and 366:
Appendix B: SIP Overview 349 415 Un
Page 367 and 368:
SNOM ONE AND EXCHANGE appendix C Th
Page 369 and 370:
Enable Mailbox Recipients for Unifi
Page 371 and 372:
Appendix C: snom ONE and Exchange 3
Page 373 and 374:
GlOSSARy Address mask SIP (Session
Page 375 and 376:
educes system administration worklo
Page 377 and 378:
FXO (Foreign eXchange Office) inter
Page 379 and 380:
I/O speed, etc.), MIPS ratings are
Page 381 and 382:
so that they can quickly be reached
Page 383 and 384:
In this way, it sends traffic only
Page 385 and 386:
INDEX Symbols 911 54 A access list
Page 387 and 388:
estore/backup 40 contacts searching
Page 389 and 390:
listen in 110 logging log filename
Page 391 and 392:
star codes snom ONE star codes 280
Page 393:
VoIPon www.voipon.co.uk sales@voipo
show all

snom ONE Technical Manual - Atcom

Create successful ePaper yourself

Delete template?

Save as template?