snom ONE Technical Manual - Atcom

viii
Deploying the snom ONE IP Telephone System
Ringing an Extension . .................................................................. 123
Blacklisted Callers and Anonymous Calls ........................................ 124
Multiple Messages—Time-Based Configuration . ................................ 124
Setting up an Auto Attendant . ............................................................. 124
Auto Attendant Behavior . ............................................................. 125
Timeout Handling . ...................................................................... 127
Night Service ............................................................................ 128
Dial-by-Name . ........................................................................... 128
Direct Destinations . .................................................................... 129
Nesting Auto Attendants . ................................................................... 130
Welcome Greetings . ......................................................................... 131
Overview . ................................................................................. 131
Recording the Greeting . .............................................................. 132
Filing System and Naming Conventions . .......................................... 133
9 Hunt Groups 135
How the Hunt Group Works . .............................................................. 136
Setting up a Hunt Group ................................................................... 137
Identity . .................................................................................... 137
Ring Stages . ............................................................................. 138
Behavior . .................................................................................. 138
Night Service ............................................................................ 140
10 Agent Groups 141
How the Agent Group Works . ............................................................. 142
The Message-Music Cycle .......................................................... 143
Setting up an Agent Group Account . .................................................... 144
Identity . .................................................................................... 144
Behavior . .................................................................................. 145
Connecting Caller to Agent . ......................................................... 149
Preventing Lengthy Periods in Ringback or Queue . ............................ 150
Mapping Telephone Keypad Numbers with Extensions . ....................... 150
Night Service ............................................................................ 152
SOAP Interface . ......................................................................... 152
Logging In and Out . .......................................................................... 152
Method 1: Buttons . ................................................................... 153
Method 2: Star Codes . .............................................................. 153
Monitoring Agent Groups . .................................................................. 154
Monitoring from the Web Interface . ................................................ 154
Monitoring Using Buttons on Phone ............................................... 156
Monitoring from the WAC (Web-Based Console) . ............................. 156
11 Paging 157
Types of Paging . .............................................................................. 157
Unicast Paging . ......................................................................... 157
Multicast Paging . ....................................................................... 158
Setting up a Paging Account . ............................................................. 158
Assigning Multicast IP Addresses to IP Phones . ................................ 161
12 Conferencing 163
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