snom ONE Technical Manual - Atcom

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Part I—Getting Started VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
GETTING STARTED Chapter 1 Welcome to snom ONE, your state-of-the-art IP telephone system. Administrating a VoIP system can be a daunting task for administrators unfamiliar with VoIP. This guide is designed to help you plan and configure snom ONE Voice over IP (VoIP) deployments ranging in complexity from a small office using the Internet for SIP trunks to a large, multi-national conglomerate of snom ONE systems. snom ONE is the answer to all your IP telephone system needs. About snom ONE snom ONE is a SIP-based IP telephone system which is implemented in a back-to-back user agent (or B2BUA), so all traffic between two endpoints traverses the system (Figure 1-1). This gives the system complete control of the call state and allows it to participate in all call requests. It also allows it to perform a number of functions that are impossible using the SIP proxy model. A few such functions are forking calls to the cell phone, returning them to the system, if needed, and connecting phones remotely to the system. The B2BUA also facilitates advanced media features such as call recording, barge, listen in, and whisper. Answering SIP UA Originating SIP Endpoint Figure 1-1. B2BUA Architecture Originating SIP UA Answering SIP Endpoint The system is easily portable to most operating systems and requires only a small amount of memory. Due to the need for speed, snom technology does not use a traditional database to store its information. Doing database lookups can be slow in a very busy system. It is much faster to have a data structure in memory with the necessary information to authenticate a phone. The snom ONE is a software-based solution and executes several measures to preserve call quality: ■ A high-scheduling priority is used with applications that are real-time critical. ■ The snom ONE measures CPU usage and rejects calls if the load becomes too high. ■ When too many calls are coming in during a short period (call bursts), the system also rejects calls. While these measures are important, the performance of the software depends largely on the hardware being used. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
Page 1 and 2: Deploying the snom ONE IP Telephone
Page 3 and 4: BRIEF CONTENTS Part I—Getting Sta
Page 5 and 6: CONTENTS Part I—Getting Started 1
Page 7 and 8: Contents vii Inbound Settings . ...
Page 9 and 10: Contents ix Scheduled Conferences .
Page 11 and 12: Contents xi Changing Default Settin
Page 13 and 14: Contents xiii Via Email . .........
Page 15: Part I Getting Started VoIPon www.v
Page 19 and 20: Chapter 1: Getting Started 3 also r
Page 21 and 22: Logging In Chapter 1: Getting Start
Page 23 and 24: Activating Your License Chapter 1:
Page 25 and 26: 2. Click Manage. 3. Click Service A
Page 27 and 28: Forums To join the forum, go to for
Page 29 and 30: Part II Administering the System Vo
Page 31 and 32: SYSTEM SETTINGS Chapter 2 The snom
Page 33 and 34: Tab/Link Name Description Chapter 2
Page 35 and 36: Folder Name Contents Chapter 2: Sys
Page 37 and 38: Chapter 2: System Settings 21 ■ c
Page 39 and 40: Chapter 2: System Settings 23 ■ p
Page 41 and 42: 2. Search for the element tag. Cha
Page 43 and 44: Chapter 2: System Settings 27 Forma
Page 45 and 46: Chapter 2: System Settings 29 ■ M
Page 47 and 48: Ports Chapter 2: System Settings 31
Page 49 and 50: Chapter 2: System Settings 33 ■ I
Page 51 and 52: Table 2-5. Available SMNP Sensors C
Page 53 and 54: Specific Events Chapter 2: System S
Page 55 and 56: Retrieving SIP logging Chapter 2: S
Page 57 and 58: Reload Configuration Files Chapter
Page 59 and 60: Chapter 2: System Settings 43 In or
Page 61 and 62: First entry Next entry Next entry N
Page 63 and 64: Redirection Control Chapter 2: Syst
Page 65 and 66: ADMINISTERING THE DOMAIN Chapter 3
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Chapter 3: Administering the Domain
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Before (set to No): After (set to Y
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Midnight Events Chapter 3: Administ
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Searching for Contacts Web Interfac
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TRUNKS Chapter 4 Trunks are used to
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586 587 588 Figure 4-3. SIP Trunks
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Chapter 4: Trunks 71 For gateways a
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Figure 4-11. SIP INVITE Reflecting
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Table 4-2. Examples of Regular Expr
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2. Enter the aliases into the corre
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Chapter 4: Trunks 79 representation
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Chapter 4: Trunks 81 5. Display Nam
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Chapter 4: Trunks 83 16. Proposed D
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Chapter 4: Trunks 85 (If the direct
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Using a Gateway Trunk Chapter 4: Tr
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Chapter 4: Trunks 89 Once the offic
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DIAL PLANS Chapter 5 When an extens
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Chapter 5: Dial Plans 93 Following
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Chapter 5: Dial Plans 95 number (st
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Sample Dial Plans Typical Dial Plan
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Inter-Domain Dialing Domains with N
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EXTENSIONS Chapter 6 Extensions are
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Chapter 6: Extensions 103 Note: Aft
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Chapter 6: Extensions 105 4. Click
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Chapter 6: Extensions 107 Use the f
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Chapter 6: Extensions 109 Manual re
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SERVICE FLAGS Chapter 7 Service fla
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3. Click Create. When the page relo
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Method 1: Night Service Chapter 7:
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The audio files will be listed unde
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Chapter 7: Service Flags 119 7. Cli
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AUTO ATTENDANT Chapter 8 The auto a
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Chapter 8: Auto Attendant 123 sage
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Chapter 8: Auto Attendant 125 To cr
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Figure 8-4. Auto Attendant©s Secon
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Chapter 8: Auto Attendant 129 ■ I
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554 For Sales, press 1. For Account
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Chapter 8: Auto Attendant 133 Note:
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HUNT GROUPS Chapter 9 A hunt group
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Setting up a Hunt Group Chapter 9:
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Chapter 9: Hunt Groups 139 ■ Ring
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AGENT GROUPS Chapter 10 An agent gr
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The Message-Music Cycle Chapter 10:
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Behavior Chapter 10: Agent Groups 1
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Chapter 10: Agent Groups 147 ■ Mu
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Connecting Caller to Agent Chapter
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Figure 10-7. Mapping Keypad Numbers
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Chapter 10: Agent Groups 153 Import
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3. Click Agents to view agent-relat
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PAGING Chapter 11 Advanced IP phone
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Chapter 11: Paging 159 2. In the Ac
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Assigning Multicast IP Addresses to
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CONFERENCING Chapter 12 A conferenc
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4. Click Create. Chapter 12: Confer
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Modifying Scheduled Conferences Cha
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Chapter 12: Conferencing 169 ■ Ac
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IVR NODE Chapter 13 At the most bas
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Chapter 13: IVR Node 173 An IVR nod
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Chapter 13: IVR Node 175 Example: T
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Chapter 13: IVR Node 177 xmlns:sns=
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CALLING CARD ACCOUNT Chapter 14 The
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Identity Chapter 14: Calling Card A
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PRE-PAY FEATURE Chapter 15 The pre-
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5. Enter your own calling rates in
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EMAIL Chapter 16 E-mail support is
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Chapter 16: Email 189 Note: Figure
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Chapter 16: Email 191 Receiving Ema
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CDRs for Trunk Activity Chapter 16:
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Chapter 16: Email 195 phone display
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AUDIO AND GREETINGS Greetings Chapt
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Naming Conventions Chapter 17: Audi
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The recorded greetings are stored i
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Chapter 17: Audio and Greetings 203
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Prefix Description aa- Auto attenda
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Chapter 17: Audio and Greetings 207
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BUTTONS Chapter 18 Buttons simplify
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Chapter 18: Buttons 211 Button Type
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Chapter 18: Buttons 213 9. Repeat S
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Chapter 18: Buttons 215 The new pro
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Chapter 18: Buttons 217 To verify t
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PLUG AND PLAY Chapter 19 The goal o
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Chapter 19: Plug and Play 221 4. If
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Setting up the Domain Address Book
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Chapter 19: Plug and Play 225 Preli
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Chapter 19: Plug and Play 227 od is
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Figure 19-4. Log File for snom 820
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5. Populate the screen using the fo
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Chapter 19: Plug and Play 233 4. Re
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Chapter 19: Plug and Play 235 Figur
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Chapter 19: Plug and Play 237 Befor
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Chapter 19: Plug and Play 239 2. Cr
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MUSIC ON HOLD Chapter 20 Music on h
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Chapter 20: Music on Hold 243 4. To
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7. Choose the .WAV format from the
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4. Click Save. Chapter 20: Music on
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XML Configuration File Chapter 20:
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CALL DETAIL RECORDS (CDRS) Chapter
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XML Tag Definition e Extension acco
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Field Values TrunkName PSTNGateway
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Chapter 21: Call Detail Records (CD
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Part III The User Interface VoIPon
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WEB INTERFACE Chapter 22 The web in
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Figure 22-3. User©s Settings Tab T
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Chapter 22: Web Interface 265 exten
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Mailbox Settings Chapter 22: Web In
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Chapter 22: Web Interface 269 The f
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Chapter 22: Web Interface 271 1. En
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Contacts Chapter 22: Web Interface
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Chapter 22: Web Interface 275 block
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Chapter 22: Web Interface 277 ■ H
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STAR CODES Chapter 23 Star codes ar
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Call Return (*69) Chapter 23: Star
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Call Park (*85) and Call Park Retri
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Conf. Hold 9 7 8 51 2 3 4 5 6 57 Ch
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The system will acknowledge that th
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Chapter 23: Star Codes 289 DND take
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Listen In (*83) Chapter 23: Star Co
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Chapter 23: Star Codes 293 VoIPon w
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VOICEMAIL Following is a brief over
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Users can access the voicemail syst
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Chapter 24: Voicemail 299 3. To act
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Send Voicemail to Email Account (*9
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CELL PHONES Chapter 25 One of the m
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Chapter 25: Cell Phones 305 This fe
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Chapter 25: Cell Phones 307 ■ Whe
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Chapter 25: Cell Phones 309 2. Tell
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1 2 3 4 Make an Outbound Call 1. En
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Appendices VoIPon www.voipon.co.uk
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WORKING WITH CSV FILES appendix a C
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Appendix A: Working with CSV Files
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Table A-6 Service Flag Parameters P
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Importing the CSV File Importing a
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Troubleshooting Appendix A: Working
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SIP OVERVIEW appendix B SIP (Sessio
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Proxy Server User Agent User Agent
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Appendix B: SIP Overview 335 Code D
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Type Description o Owner/creator an
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Session Termination Call Flow 1 BYE
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Scenario 2 Appendix B: SIP Overview
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Appendix B: SIP Overview 343 Allow:
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Appendix B: SIP Overview 345 Date a
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Supporting Tables Table B-7 SIP Hea
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Appendix B: SIP Overview 349 415 Un
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SNOM ONE AND EXCHANGE appendix C Th
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Enable Mailbox Recipients for Unifi
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Appendix C: snom ONE and Exchange 3
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GlOSSARy Address mask SIP (Session
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educes system administration worklo
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FXO (Foreign eXchange Office) inter
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I/O speed, etc.), MIPS ratings are
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so that they can quickly be reached
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In this way, it sends traffic only
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INDEX Symbols 911 54 A access list
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estore/backup 40 contacts searching
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listen in 110 logging log filename
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star codes snom ONE star codes 280
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VoIPon www.voipon.co.uk sales@voipo
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