Clickatell Communicator Help Guide

Clickatell Communicator Help Guide V1.1
9.6. My SMS Bundle
An SMS bundle allows you to automatically top-up your message credit balance with a
preselected number of credits every month and offers you a discount on your regular
message credit prices.
Simply select your bundle size from the drop down menu. You can also enable transaction
alerts which can be sent to you via email or SMS. Once you are done, click Upgrade, and
proceed to the billing page.
If you sign up for an SMS Bundle before the start of a new month, Clickatell provides you with
two options:
1. You can choose to begin your SMS Bundle immediately, in which case you will
be charged ‘pro-rata’, or proportionately for the days you are using it in the first
month (with the exception of the last seven days of the month), or
2. You can choose to begin your new SMS Bundle at the start of the following
month.
Please note: After you have completed your application, if you receive a warning that your
pro-rata charge has failed but your SMS Bundle has been successfully added, then your
credit card details may have been incorrectly entered or be invalid. In this event, please click
on “edit card” in the Credit Card Details section, and ensure that your credit card details are
correct. If your details are not corrected before the beginning of the new month, then your
next SMS Bundle payment is likely to fail.
Message credits purchased as part of an SMS bundle are valid for three calendar months and
will automatically expire at the end of the third month after which they were purchased, if not
used.
You can upgrade your SMS Bundle at anytime, but the new bundle will come into effect on
the following month.
To downgrade or cancel your SMS Bundle you can contact our friendly support centre team
at bundles.support@clickatell.com and they will assist you.
Please note: SMS Bundles are not available on local accounts.
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