Clickatell Communicator Help Guide

Clickatell Communicator Help Guide V1.1
You can also Activate or De-activate your two-way messaging in this section.
4.2.2.1 SMS and Email Forwarding
Another new feature included in Communicator 2 is the ability to automatically forward
incoming messages to your Administrator’s email address or mobile phone number, which
you can set up in your My Settings > Contact Information > Administration account). The
main benefit of being able to forward your incoming SMS messages to a mobile phone is the
ability for Administrators to monitor customer responses and potentially engage with them
while offsite.
Please note: forwarding incoming text messages to email is free, but it costs 1 credit to
forward an SMS to your registered mobile phone number.
You can set up SMS or Email forwarding when you update or create a new contact.
However, Email and SMS forwarding will not work unless you first activate them here by
selecting the checkboxes next to each option.
4.2.3 Routing Profiles
The main purpose of profiles is to control the cost of messages you send by setting how much
you are prepared to pay for them. All profiles will be automatically selected by default when
you register. Therefore users will be able to send to all destinations (0.1 to 3 credit
destinations).
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