cooperative consumer protection program complaint data system

•
REPORT OF
RESPONDENTS WITH FIVE OR MORE COMPLAINTS IN TWO OR MORE AGENCIES
This is a statewide microfiche report of respondents against whom five or more complaints
have been filed in two or more agencies throughout the state. The report is prepared
monthly and will contain the last twelve (12) months of applicable complaints, with the
date shown in the "Identification Number" being the selector. Both open and closed
complaints will be reflected in the report. You may elect to receive this report monthly,
bi-monthly or quarterly, as your needs dictate.
The report serves two basic purposes: First, although the "match" information on your
Agency Complaint Listing will let you know how many complaints have been input regarding.
a single respondent, this report will act as a special alert for multiple complaints.
While it is true that volume alone doesn't necessarily signify unfair, deceptive or
illegal practices, it can indicate a potential problem. Second, the Attorney General ha~
the ultimate responsibility for prosecuting consumer fraud cases. Since that Office's
Agency Complaint Listing only alerts staff to complaint "matches" involving respondents
they have input, the Office is sometimes unaware of other statewide problems with which
it should concern itself. In addition, other agencies may have valuable information
to impart to one another regarding specific respondents for whom they, particularly,
have no complaints on file. By reviewing this report, they can pass on needed information.
The report is sorted by primary name, agency, contact person and applicable complaint
identification numbers. It lists the number of complaints in each agency, as well as a
total number for each primary name. If listed complaints include referrals, and are
therefore counted twice, the number of referrals included in the total will be shown below
it. The report also includes other known names for each applicable primary name. They
are shown below the total for that primary name, as well as in their normal alphabetical
sequence, with a message directing you to the correct primary name~