cooperative consumer protection program complaint data system

235 Representation of Price/Terms
Oral representations regarding the terms of a sale (especially
the price) that are false, deceptive, or misleading. False
statements concerning the reasons for, existence of, or amounts
of price reductions or increases.
Includes 1) a contradiction between the oral representation
of the terms of a contract and the actual written terms,
. 2) an oral statement of contract terms that is not included
in the written contract in any manner, 3) a misrepresentation
of the terms of an oral agreement, or 4) a misrepresentation
of the authority of a salesman or agent to negotiate the final
terms of a transaction.
EXAMPLES:
* Respondent quotes a price for goods which he says is
20% less than the normal retail price, when actually
the retail price is the price quoted.
* A salesman indicates that the product is a' "sale"
item when the product is actually being sold at
the respondent's usual price.
* Respondent announceSJ a "going-out-of business" sale,
with no intention of doing sd'.
* A salesman tells the buyer he has a la-day return
privilege, when that is neither part of the written
contract nor the seller's policy.
* A salesman overstates the amount actually credited
for the buyer's trade-in.
Do not include representations relating to warranty or credit
terms. See categories #380 and #415:
Business and Professions Code Section 17500
Civil Code Sections 1566, 1572, 1573, 1623, 1640, 1654, 1710,
1770 [(m) (11) (p) (r)]
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