cooperative consumer protection program complaint data system

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295' Unlawful/Unfair Terms
The terms of a contract (oral or written), while represented
truthfully and completely, are unfair or oppressive to the
complainant. These conditions often result from the use of
form contracts which allow no negotiation of terms.
You should not circle this category if there is another which
more clea:r:ly describes the problem; e.g., #285 - Negative Option.
If the complaint relates to unlawful or unfair terms involving
finance or interest charges, see #405 - Interest/Finance/Other
Charge.
NOTE:
Unlawful or unfair terms constitute acts of commission,
whereas inadequate orlno disclosure constitute acts or
ommission. This category is used when terms have been
properly disclosed, but contain elements which are
unfair or violate statutes. If the complaint is made
because of a lack of disclosure of contract terms,
circle #280 - Inadequate Disclosure of Terms.
Civil Code Sections 1643, 1644, 1649, 1654, 1655, l770(n)
(unfair), 1803.2 (c), 1804.1 (a), 2982 [ (a) (10) ],
2983.7(a) (unlawful)
PERFORMANCE
This section describes the kinds of problems which can occur after
a consumer has agreed to go forward with a transaction, including
especially the failure of the other party or parties to do the
things the consumer expected him or them to do.
300 Adjustment/Refund
Respondent fails to make an appropriate refund or adjustment,
such as a refund for returned merchandise, an exchange of goods,
etc.
If the refund or adjustment relates to the quality of .a product,
you should also circle category #330. This category should be
used exclusively if the refund/adjustment applies to goods
returned for any other reason.
Civil Code Sections: 1793.35, 1810.3, 2982.7
If.;t:ne complaint involves a. refund of a deposit or downpayment,
circle #315 - Failll;re To Return Deposit/Payment.-
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