cooperative consumer protection program complaint data system

RUN DATE: 10/05/71
REQUEST NU}lBER 050
CATEGORIES SELECTED.
AGENCY - CONTRA COSTA DA
PRODUCT/SERVICE - HOME IMPROVE.~ENTS/REPAIRS
PROBLEM- DELIVERY OF DOCUMENT
OR INADEQUATE DISCLOSURE' OF TERMS
OR NON-FULF~LLMENT OF TERMS
OR REPRESENTATION OF TERlffi
OR WARRANTY EXPIRED AFTER
- UNSATISFACTORY SERVICE
PERIOD COVERED 09/01/77' TO. 12/31/77
COOl'ERAT.IVE. CONSUMER PROTECTION l'ROGRAM
ANALYSIS OF COMPLAINTS WITHIN SELECTED CATEGORIES
SEPARATE REPORT
PAGE.~ 2'
PROGRAM::: CACP44.
COMPLAINT CATEGORY
PROBLEM
WIG: - DELIVERY OF DOCUMENT
WiG - INADEQUATE DIS.CLOSURE OF TERMS
WIG - NON-FULFILLMENT OF TERlffi'
WIG - REPRESENTATION OF TERMS
WIG - WARRANIT ,EXPIRED AFTER UNSATIS PERF
TO.TAL
---CURRENT PERIOD---
09/01/77 TO 12/31/77
NUMBER PERCENT
lOS 14.58
80 11.11
160 22.22
95 13.20
280 38.89
720 100.CO
REFERRED TO .~
ATTORNEY GENERAL CF 23 n. ot~
CONTRACTORS RA 112 82.96
135 100'.00
COSTS, $ 1,010
PENALTIES 5,265
RESTITUTION 74,26.0
TOTAL $80,535
TOTAL
----PRIOR l'ERIOD'---
09/01/76 '£0 12/31/76.
NUMBER PERCENT.
45 13.24
85 25 •. 00
50 14.70,
40 11.76
120 35 .• 30
'340 100.00
0 0.00
40 100..00
'IOTAL. 40 100.00
$ 53:7
2,212
8.615
TOTAL $11,36.4
"'*OPTIONAL**
STATUTE
B & P 17521.6
0.0.1211.1
85
160
3.4.70
65 .• 30
TOTAL 245 100. Of)
RULE
AC22323 56 100.00
8
-' 'rOTAL. 56:
e 100.00 ()
20 37'.03
34 62'.97
TOTAL 54. 100:.00
,<
12 100.00
-
'rOTAL 12 100.00:
\;'~ .', ,,;:";
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