cooperative consumer protection program complaint data system

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I; \ VI. REFERENCE MATEiuALS A. Cities and Related County Codes B. County and State Codes C. Disposition Codes and Definitions D. Standardized List of Respondent Names E. Statute/Rule Code Abbreviations F. User Agencies - Codes and Contacts G. Non-User Agencies and Codes ii
I • PROGRAM OVERVIEW The Cooperative Consumer Protection Program is housed in the Department of Consumer Affairs' Division of Consumer Services. Its purpose in establishing and maintaining a statewide consumer complaint data system is to provide a timely, extensive communications network which will assist law enforcement, regulatory and other consumer protection agencies in their efforts to reduce consumer fraud. The ability to share all available information regarding complaints, as well as user agencies' activities relating to them, will eliminate duplication of effort and will build better civil, criminal and administrative cases resulting in greater penalties; restitution· and impact. By identifying illegal activities and deceptive practices early on, responsible agencies can take steps to eliminate those activities before widespread damage is done. Early action, like. substantive penalties/restitution, will serve as a deterrent to other would-be violators and thus provide a major tool with which to prevent cons umer fraud. Requests for information, training, additional user's manuals, forms, and routine or special computer runs should be directed to the Program Office. Address your requests to: Depar·tment of Consumer Affairs Cooperative Consumer Protection Program 1021 0 street, Room A-506 Sacramento, California 95814 Or telephone: I • (916) 445-1513
Page 1 and 2: =='~~'=~'N~ l--~-..,..".~- __ """,,
Page 3: TABLE OF CONTENTS I. PROGRAM OVERVI
Page 8 and 9: • •
Page 10 and 11: e. When entering data: (1) Place a
Page 12 and 13: ", (/
Page 14 and 15: PRODUCT / SERVICE (Circle cocJe atl
Page 16 and 17: )) Ii ;1 '/ Each succeeding-complai
Page 18 and 19: 915 OTHER KNOWN NAMES (mandatory) T
Page 20 and 21: 113 Non";'Regtl1ar Seiler's Premise
Page 22 and 23: 137 Unknown Circle this subcategory
Page 24 and 25: 1080 Awareness/Religiou$ Programs P
Page 26 and 27: " Coats" lEait's!, Ting5, wa~dhes,s
Page 28 and 29: 1280 Dance studios e· StUdios or s
Page 30 and 31: 1370 ,Entertainment/Recreation Movi
Page 32 and 33: 14S0 General Merchandising S,ears,
Page 34 and 35: ·lnsu:z;apce . '" ~ , Pi:{:fic-qlt
Page 36 and 37: () 1690 Mobile Homes Units used or
Page 38 and 39: 1790 Motor Vehicl~s-S~og Smog' dev~
Page 40 and 41: 1900 Photographic Services/Products
Page 42 and 43: 1990 Rental Equipment This category
Page 44 and 45: H 2110 Trailers/Camp~rs Pnitf;i pr:
Page 46 and 47: 205 Advertising This is a broad cat
Page 48 and 49: ~25 NQn~DisclQsure of Selling Purpo
Page 50 and 51: 24dF:spresentEi'i:ion .of prochict/
Page 52 and 53: 255 Charge Excessive The cost is gr
Page 54 and 55:
285 Negative Option Arrangements re
Page 56 and 57:
305 Failure To c~mplete Performance
Page 58 and 59:
:I:r:QQ\l
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355 Onso1icited .. Product/SerVice
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385, warranty Elxrired Aft.er::.hs,
Page 64 and 65:
405 Interest/Finance/Other Charge C
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430 Business Cessation/Reorganizati
Page 68 and 69:
46S Seourities Pr~blems r~l.ating t
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165 TRANS li'E RRED TO (mandatory i
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±~ th~ J,.7g0a +ett~r iRQ~~n~ w~~t
Page 74 and 75:
-------~~ ~----- 7~a Unknown Tpi~ s
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STATUTE/RULE If the complaint alleg
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.... 68- •
Page 82 and 83:
--~-------------------~
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\\ \\ .. 165 T~~SFEREED TO (mandato
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5,30 Ass.urance of Voluntary Compli
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ACTION· TAKEN ThE;! a,ctivities co
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630 Di~missed (ma:ndatory at the ti
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665 Restitution Awarded/Mediated (m
Page 96 and 97:
67-7 Other Xncludes voluntary withp
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7~O CLEAR RESTR~CTION (optional) T,
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III.' GENERAL INSTRUCTIONS C-l. CHA
Page 103 and 104:
Transaction Place To change or corr
Page 105 and 106:
---------~~- ---- 168 Non-user Info
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statute or Rule since this is a mul
Page 109:
• - 6 .
Page 112 and 113:
qJg c.g~~!gt 9~ qhqng~' ~ ;Ref¢~rg
Page 114 and 115:
MqI1$y')\.V{~rd!3.4/J:.1~Clia1:~d,
Page 116 and 117:
.' o .' o
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• III. GENERAL INSTRUCTIONS D. PR
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IV. . STANDARD REPORTS INTRODUCTION
Page 124 and 125:
• REPORT OF ACTIVE COMPLAINTS A "
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•
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RUN DATE: 02/01/77 AGENCY: SACRAMEN
Page 131 and 132:
·...
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RUN DATE: 01/Q5/78 REQUEST NlJHBER
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RUN. DATE: 11/07/77 PRODUCT OR SERV
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RUN DATE: 01/07/78 COOPERATIVE CONS
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REPORT OF RESPONDENTS WITHIN SELECT
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-------~- --
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RuN DATE: 12/31/78 COOPERATIVE CONS
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•
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Activities appear in the month or y
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RUN DATE: 10/05/77 AGENCY: SACRAMEN
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• • REPORT OF RESPONDENTS WITHI
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RUN DATE: 12/05/77 REQUEST NUMBER 0
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ANALYSIS OF COMPLAINTS WITHIN SELEC
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• RPN DATE: 10/05/77 REQUEST NUMB
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• < ::- •
Page 172 and 173:
VI.A CITIES AND RELATED COUN1Y CODE
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12 BULL CREEK 49 CAMP MEEKER 42 CAS
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33 DESERT CENTER' 36 EARP 31 EMIGRA
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- 49 GRATo.N 40 HARMo.NY 47 HILT 50
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.~, ~ 19 LANCASTER 09 LIMESTONE 42
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e 40 MORRO PLAZA 31 NEWCASTLE 01 OA
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--------- 54 POSEY 15 POSO 37 POTRE
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33, SOBODA HOT SPR 33 STODARD 09 '
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57 WESTGATE 49 WINDSOR 12 WESTHAVEN
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• VI.B COUNTY AND STATE CODES COD
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. (j [~I .Attempts to +!3~qlve the
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•
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• RUN DATE: :1.0/31/77 COOP.ERATX
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VI.E STATUTE/RULE CODE ABBREVIATION
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• c::tUl n= mz :::Ic::t =-:::1 =-
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------------- :; .. , VI.G NON-USER
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VI.G NON-USER AGENCIES AND tODES CI
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STATE REGULATORY AGENCIES (RA) •
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P',' • VI.G NON-USER AGENCIES AND
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VI.G NON-USER AGENCIES AND CODES CI
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't··· VI.G NON-USER AGENCIES AND
Page 218:
II ;,\
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