cooperative consumer protection program complaint data system

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340 Short Weight/Measure
.. '
Inaccurate weights (drained and total) and measurements.
Includes other problems commonly associated with state and
local departments of Weights and MeasUres.
Business and Professions Code Section 12021
345 Unauthorized Service/Repair
The performance of repairs, maintenance and other services
which are in addition to those authorized by the complainant.
EXAMPLES:
:I:
*
The complainant requests that his transmission be
repaired. The repair facility replaces the spark
plugs and aligns the wheels without the consent of
the complainant.
The complainant asks his dentist to cap one tooth.
The dentist also drills and fills a cav:i,ty without
the complainant's consent.
Circle this category whether or not the repairs/services were
needed. If the complaint involves unauthorized and unnecessary
services, circle this category as well as #360 - Unwarranted
Service/Repair.
If the service or repair was performed independent of an initial
request, see #355 - Unsolicited Product/Service.
Business and Professions Code Sections 9844 (appliance/electronic).
9884.9 (automotive)
California Administrat:tye Code, Title 16, Section 3353(a)
350 Unsatisfactory Service/Repair
Repairs, maintenance, installation and other services were
per£ormed in a manner inferior to that which was represented,
understood or agreed.
EXAMPLES:
* Repair work on a car fails to correct the problem
the consumer wanted corrected and paid to have corrected.
* A furnace operates improperly due to faulty in$tallation.
* 'A dentist does a poor job of filling a tooth; resulting
in the need for corrective dental work.
Business and Professions Code Section 9841[(a) (7)] (appliance/
electronic)
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