cooperative consumer protection program complaint data system

VI.D
STANDARDIZED LIST OF RESPONDENT NAME~
This is a statewide listing of established primary and secondary (aliases, dbas, etc)
respondent names. It is prepared monthly as a regular update to your user's manual,
and will be forwarded automatically to each user agency.
The purpose of this listing is to assist you in entering respondent names correctly;
i.e., titles, spelling, spacing, etc. Primary names are those which have been established
as the main names for particular respondents. You do not have to input the primary name
if it is not applicable to your agency. If the complaint you receive is filed in another
name, and the respondent is known locally by that name, you may use it in the "Respondent
Name" category of the data form.
other known names are those by which a respondent also does or has done business. You
should make every effort to input other known names into the system. However if an other
known name already appears on this listing, and is tied to the same primary name as your
respondent, you do not have to enter that other known name.
EXAMPLE:
You have received and are entering a complaint against Harry's Automotive. You are
aware that this company also does business as Harry's Quick Repairs. You check your
latest "Agency Complaint Listing" and find that you do not have anything in the file
regarding either company. You then check this listing and discover the following:
'$tandardized List of Respondent Names'
Name
License
H&R Automotive. C9635l2
Other Known Name·s Harrys Automotive Harrys Quick Repairs
H&R Brakes
Roberts Transmission
Since your complaint is in the name of ('Harry's Automotive, that is the name you would enter
in category #905-Respondent Name on the Original Data Form. Since I Harry' s Quick Repai.I:s I
has already been established as an other known name, you do not have to enter it.
If you have an other known name which is not on your Agency Complaint List,j.ng or on this
list t enter the name in category #915 on the Original Data Form.
Always check this listing in addition to your Agency Complaint Listing if you are uncertain'
as to the correct business or individual name. If it doeS not appear in .e\ither report,
check your'local telephone directory.