cooperative consumer protection program complaint data system

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III. GENERAL INSTRUCTIONS
INTRODUCTION
The following directives relate to all phases of the input process.
PleaSe study them thoroughly before proceeding to specific data
form instructions.
1. To ensure that the data recorded in the computer is as consistent
and accurate as possible, the number of persons in each
agency working with the data forms should be kept to a minimum.
Anyon~ who completes any portion of either data form should
have thoroughly read and reviewed this manual and have completed,
if possible, a personal training session.
2. After each agency I s data forms are. sent to the Program Office,
they are directly forwarded to the data processing units for
keypunching and processing. Therefore, the n~cessary review
and proofreading of all information placed on the data forms
and all required category selections must be completed prior
to submission. Since the keypunchers will type exactly what
they see and send back anything that is unclear or illegible,
staff working with the data forms must make every effort to
submit complete, accurate, and legible documents. Time (and
money) will be saved for everyone involved if this is done.
3. The integrity of the entire system is dependent upon the
conscientiousness of each person working with the data forms.
In order to avoid errors in the transcription of data, the
following special instructions should be carefully followed:
a. All entries must be legible. Typewrite or print (use ink)
every entry clearly. Do not make handwritten entries.
b. Entries must not exceed spaces provided. Enter only one
letter or number per space.
c. All mandatory categories must be completed in order for
the complaint to be accepted into the system.
d. A circle around a selected category code number on the data
form must encompass only that one desired. code number.
Circling more than one will result in inaccurate data or a
rejected data form. This instruction does .. not preclude
multiple choices, but is meant to ensure that each circle
clearly denotes a single code.
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