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Medicines Management Policy - Dudley Primary Care Trust

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11. <strong>Management</strong> of errors or incidents associated with medicines.<br />

It is recognised that despite careful checking mistakes do happen. Errors in<br />

administration can include for example selecting the wrong medication,<br />

administering an incorrect dose, using the wrong route, giving the medication to<br />

the wrong patient/client, failing to ensure that the patient/client has received it or<br />

may involve a dispensing error from the pharmacy.<br />

Any error/incident must be reported via the PCT Sentinel reporting<br />

systems.<br />

Errors or incidents concerning the administration of medicines require<br />

investigation under the Serious Untoward Incident Investigation <strong>Policy</strong>. This<br />

does NOT mean that disciplinary action will automatically follow. Each incident<br />

will be considered in its particular context.<br />

11.1 Clinical Errors by Staff involving <strong>Medicines</strong><br />

<strong>Dudley</strong> PCT operates a ‘fair blame’ policy which to encourage all errors to be<br />

reported and investigated as to the cause. Local training course are available in<br />

investigation of incidents.<br />

Whenever errors in the administration of medicines are found then the<br />

healthcare professional administering will:-<br />

i) Contact the appropriate prescriber for the patient/client so that if<br />

necessary remedial action can be taken to ensure the safety of the<br />

patient/client. If the prescriber is not the patient’s GP then they must be<br />

informed as to the nature of the error and the steps taken.<br />

ii)<br />

iii)<br />

Report the incident to the senior manager in charge who has the<br />

responsibility of investigating the incident.<br />

The healthcare professional must also ensure<br />

a) The patient/client’s blood pressure and pulse is taken and recorded, if<br />

possible, and observe for any signs of shock.<br />

b) Follow the incident reporting procedure and inform Clinical<br />

Governance. Clinical Governance will inform the <strong>Medicines</strong><br />

<strong>Management</strong> Team.<br />

c) Enter details of the event in the patient/client’s records including<br />

details of any remedial action taken and the individuals informed.<br />

It is the responsibility of the nurse in charge to ensure that the patient (and/or<br />

relatives, dependent on circumstances) is advised at an early stage. How this<br />

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