Putting things right: complaints and learning from DWP - the ...
Putting things right: complaints and learning from DWP - the ...
Putting things right: complaints and learning from DWP - the ...
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Changes within <strong>the</strong> Department for Work <strong>and</strong> Pensions<br />
<strong>DWP</strong> agencies <strong>and</strong> sections featured in this<br />
publication are:<br />
• Jobcentre Plus<br />
• Child Support Agency<br />
• The Pension Service<br />
• Disability <strong>and</strong> Carers Service<br />
• Debt Management<br />
• Child Benefit Branch<br />
In April 2003 responsibility for <strong>the</strong> administration<br />
of child benefit transferred <strong>from</strong> <strong>DWP</strong> to <strong>the</strong> Inl<strong>and</strong><br />
Revenue (now HM Revenue & Customs).<br />
In July 2007 <strong>the</strong> remit of <strong>the</strong> Independent Case<br />
Examiner was extended to cover all of <strong>DWP</strong>’s<br />
customer facing businesses. The Ombudsman<br />
welcomed <strong>and</strong> supported this development.<br />
In April 2008 The Pension Service <strong>and</strong> <strong>the</strong> Disability<br />
<strong>and</strong> Carers Service became <strong>the</strong> Pension, Disability<br />
<strong>and</strong> Carers Service, a new executive agency of <strong>DWP</strong>.<br />
In November 2008 <strong>the</strong> Child Support Agency<br />
became part of <strong>the</strong> Child Maintenance <strong>and</strong><br />
Enforcement Commission, a new non-departmental<br />
public body.<br />
<strong>Putting</strong> <strong>things</strong> <strong>right</strong>: <strong>complaints</strong> <strong>and</strong> <strong>learning</strong> <strong>from</strong> <strong>DWP</strong> | March 2009 7
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