the 18 Edition of Governing for Results - Washington State Digital ...

Department of Labor and Industries
Bulk Print Waste Eliminated
Labor and Industries produces a number of bulk print jobs automatically on a daily,
weekly, monthly or quarterly schedule. Printed materials include customer bills and
documents, as well as internal management reports. The system dedicated to these
print jobs was outdated and inefficient. Paper jams, paper refills and resets requiring
manual intervention caused the interrupted print job to cancel and restart, wasting
large amounts of paper, ribbon and toner.
A work team was formed to eliminate the waste. The team updated the
technology and changed the system to process print jobs concurrently.
Results
! 512 hours per year, a 10 percent savings in staff time to manage bulk print jobs.
! 10 percent savings in printer paper - $700 per year.
! 5 percent savings in printer toner cartridges and ribbons - $160 per year.
! Bulk print jobs now take 30 to 50 percent less time to complete.
! Improved internal and external customer service. Internal customers receive bulk
print jobs up to 50 percent faster, providing more time to better serve external
customers.
Team Name: BARR Printing
Team Members: Marv Clarambeau, David Karakas, Carin Quigley, Pasha Naini,
Jerry Swenson, Khoi Hua, Randy Sanford, Dan Miller, Cesar Castanares, Sandi
Foster, Pam Christensen, Sheila Rogers, Cherrie Imbao, Jim Palmer, Bruce Santy
CONTACT: Marv Clarambeau, (360) 902-5998
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