the 18 Edition of Governing for Results - Washington State Digital ...

Department of Revenue
Senior Citizen Property Tax Deferral Program Improvement
The Senior Citizens Deferral Program was developed in 1991 as a DOS-based
computer application. This application resided on an older computer accessible by
only one person and did not allow for the updating of legislative changes or tracking
of refunds. It could not interface with the State Treasurer's office (a co-partner in
maintaining related information), and provided little ability to automate processes
(such as issuance of letters and refunds). In January of 2002, the old system was
converted to a new processing platform, which includes electronic management of
files (eliminating the need to retain paper documents) and enhanced functionality.
Results
! Consolidated user interface for easier navigation and usability by multiple
individuals.
! Future legislative changes can be accommodated.
! Increased flexibility with the accounting system allows for better refund tracking.
! Provides improved interfaces to the State Treasurer’s information.
! Seventy-five percent of correspondence is automated using mail-merge
capabilities saving 276 hours a year.
Team Members: Mary Skalicky, Peri Maxey, Valerie Torres, Mark Bachmann,
Wes Thurmond, Mint Vu
CONTACT: Peri Maxey, (360) 570-5868
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