the 18 Edition of Governing for Results - Washington State Digital ...

Department of Licensing
On-line Training Registration System
The registration and tracking of employee training used to rely on a paper-based
system – a very labor-intensive process – resulting in delays in registration
processing, missed training opportunities, and an incomplete record of training in
Department of Licensing (DOL). Registrations were hand entered into two data
bases, and many activities simply not recorded.
Staff throughout the state (63 locations) now submit and track the status of training
requests on-line via the automated training registration system. Training profiles are
available on-line, ending the need for paper copies. Agency training data is now
uploaded to Department of Personnel (DOP) for inclusion in the employee’s training
profile.
Supervisors now have access to on-line training profiles of staff – an aid in the
development of training plans. Employees can better access their training profiles, so
they can better plan their professional development. Redundant registration/tracking
systems developed in work units have been eliminated, resulting in better use of staff
time to support training initiatives and responding to customer requests. The new
system also helps the Agency ensure that employees complete critical/required
training in a timely manner.
Results
! Employees receive prompt notice on enrollment, better enabling them to manage
their schedules and workload.
! The “Wait List” feature enables the Agency to better understand the demand for
training, and thus the needs of the staff.
! Training profiles now will include ALL training – not just DOL or DOP training.
! Training requests are now traceable – and not lost.
! Eliminated the needs for “FORMS” associated with the old system – about $1040
per year in cost savings.
Team Name: Automated Registration Team
Team Members: Deb Beckett, Mark Bortel, Jim Counihan, Greg Gurske, Krik
Kaiser, Wendy Kalat, Sherry Moe, Hung Quach, Charlie Serna, Larry Weniger
CONTACT: Greg Gurske, (360) 664-1519
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