the 18 Edition of Governing for Results - Washington State Digital ...

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Department of Printing A New Look The previous version of the Department of Printing (PRT) website provided general information about PRT. Through customer feedback, PRT learned that some customers had difficulty accessing information and services. This team totally redesigned the site to make it fast, informative and easy-to-use. State agency customers and citizens worldwide can order publications, videos, and other products from the online General Store. New features include a product catalog with descriptions and pictures; shopping cart and order status; links to assigned Customer Service Representatives; online samples; credit card payments; downloadable forms; online cost estimates. Customers receive prompt service and fast turn-around times. State agencies can focus on their core business. The site design also features the new PRT logo and URL (www.prt.wa.gov). Results ! Improved customer service through easier access to information and online services. ! Customers are able to order publications, videos, and other products online. ! Customers are able to download forms, request estimates, and access their Customer Service Representative. Team Name: Web Design Team Members: Ron De Rose, Erica Woodruff, Kelley Kellerman, Shannon Gaither, Sharie McCafferty CONTACT: Sharie McCafferty, (360) 570-5062 50
Department of Printing Shop Floor Data Collection The Department of Printing (PRT) invoices customers based on costs for labor and material. Historically, PRT employees manually recorded costs on timesheets and material logs. Employees then entered costs into a computer system, which updated the production schedule and accounting information. This process delayed access to current information by approximately 24-hours. In order to accurately respond to customer inquiries regarding job status, PRT employees sometimes needed to manually locate print jobs in process. This team implemented an automated system using data collection software and bar code scanners to record time, material and production status of all jobs. The new process saves PRT approximately 150 FTE hours per year by eliminating data entry of production costs, as well as the need to manually locate print jobs in process. Results ! Saves approximately 150 FTE hours per year by eliminating data entry of production costs and manual status checks. ! Provides PRT employees immediate information regarding production details, costs, and schedules for better customer service. ! Enables PRT to produce customized reports by employee, job or department activity. Team Name: Shop Floor Data Collection Team Members: Shannon Gaither, Mary Henderson, Jolaine Swanda, Kathy Paterson, Mel Caldwell, Steve Freymond, Sharie McCafferty CONTACT: Sharie McCafferty, (360) 570-5062 51
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Welcome to the 18 th Edition of Gov
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The following teams were selected a
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TABLE OF CONTENTS MULTIPLE AGENCY P
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SINGLE AGENCY PROJECTS Board of Acc
Page 9 and 10: Department of Social and Health Ser
Page 14 and 15: Washington State School for the Bli
Page 20 and 21: Office of Administrative Hearings;
Page 23 and 24: Board of Accountancy Efficiencies t
Page 25 and 26: Board of Industrial Insurance Appea
Page 27 and 28: Department of Agriculture Remote Ac
Page 29 and 30: Department of Corrections Notary Se
Page 31 and 32: Department of Corrections State Iss
Page 33 and 34: Department of Corrections Cellular
Page 35 and 36: Department of Corrections Too Many
Page 37 and 38: Department of Corrections Sewage Gr
Page 39 and 40: Department of Corrections VA/OJT Pr
Page 41 and 42: Department of Ecology Stormwater Ma
Page 43 and 44: Department of Financial Institution
Page 45 and 46: Department of General Administratio
Page 47 and 48: Department of General Administratio
Page 49 and 50: Department of Labor and Industries
Page 57 and 58: Department of Licensing Disabled Pe
Page 59: Department of Printing Fast Forward
Page 63 and 64: Department of Retirement Systems On
Page 65 and 66: Department of Revenue IT Learning P
Page 67 and 68: Department of Revenue ELF Payment a
Page 69 and 70: Department of Revenue Forest Tax GI
Page 71 and 72: Department of Revenue Telecommunica
Page 73 and 74: Department of Revenue Appeals Revoc
Page 83 and 84: Department of Transportation Vortex
Page 85 and 86: Department of Transportation Mainte
Page 87 and 88: Department of Transportation A Trip
Page 89 and 90: Department of Veterans Affairs Coun
Page 91 and 92: Department of Veterans Affairs Recy
Page 93 and 94: Employment Security Department WPLE
Page 95 and 96: Employment Security Department Work
Page 97 and 98: Employment Security Department Got
Page 99 and 100: Gambling Commission Automated Recor
Page 101 and 102: Health Care Authority Improved Mail
Page 103 and 104: Washington State Patrol Licensing V
Page 105: Western Washington Growth Managemen
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