the 18 Edition of Governing for Results - Washington State Digital ...

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Department of Social and Health Services Child Support Internet Payment Service The Division of Child Support (DCS) collects and distributes over 250,000 payments per month worth approximately $50 million. Processing these payments is a timeconsuming, labor-intensive operation. A large staff is required to manually process the payments to meet the federal time requirements. The Child Support Internet Payment Service (CSIPS) allows individuals and employers to remit child support payments using electronic funds transfer by using an internet site that allows total control and flexibility to the user. Results ! Decreased payment handling frees staff time to process the paper child support payments. ! Improved Customer Service. Response from users of this free service has been overwhelmingly positive. ! Payments are processed to cases, and thus out to families, more quickly. ! A quick and easy method to make child support payments. On-line instruction is available to new users, allowing them to quickly grasp the concepts and begin using the program. ! A safe method to remit child support payments, via 128-bit encryption from the client’s browser to the application server. Team Name: CSIPS Team Team Members: Kelley Romeo, Sandra Lee, Wendy Cole-Deardorff, Lynnie Larsen, Rod McNeil, Paul Gronka CONTACT: Kelley Romeo, (360) 664-5404 72
Department of Transportation Vortex Generators: Antarctic Technology Meets Highway Safety Needs Stretches of highway in central Washington are covered in winter by drifting snow or year-round by drifting sand. At locations near Vantage and Mansfield, a technology designed for use in Antarctica has proven successful in all but eliminating these hazards. Triangular "vortex generators" were placed on stands beside the roadway. These plastic-covered aluminum frames, made at minimal expense by students at Cascade High School in Leavenworth, pivot in the wind and redirect airflow, preventing drifting. A webpage has been developed in response to inquiries from several states: http://www.wsdot.wa.gov/regions/NorthCentral/Maint/MaintenanceProgram/vortex/vor tex.htm Results ! For the sandy stretch on SR 243, combined annual overtime and equipment costs reduced by $6165. ! Safety is improved because the roadway is consistently clear of hazardous drifts, as opposed to the previous situation when plows only periodically removed them. ! Maintenance crews can spend their time on other high priority safety needs such as clearing snow from mountain passes or repairing guardrail or roadway surfaces. ! Transferability: this success demonstrates the technology can be used for varying purposes and in other locations. Team Name: Snow and Ice Team Team Members: Linn Pinkie Glessner (Team Leader), Tyler Miller, Robert Guerrero, Al Steele, Dan Gates, Mike Stanford, Bob Olin, Darrell Anderson, Debbi Achord, (Facilitator) CONTACT: Debbi Achord, (509) 667-2841 73
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Welcome to the 18 th Edition of Gov
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The following teams were selected a
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TABLE OF CONTENTS MULTIPLE AGENCY P
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SINGLE AGENCY PROJECTS Board of Acc
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Department of Social and Health Ser
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Washington State School for the Bli
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Office of Administrative Hearings;
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Board of Accountancy Efficiencies t
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Board of Industrial Insurance Appea
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Department of Agriculture Remote Ac
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Department of Corrections Notary Se
Page 31 and 32: Department of Corrections State Iss
Page 33 and 34: Department of Corrections Cellular
Page 35 and 36: Department of Corrections Too Many
Page 37 and 38: Department of Corrections Sewage Gr
Page 39 and 40: Department of Corrections VA/OJT Pr
Page 41 and 42: Department of Ecology Stormwater Ma
Page 43 and 44: Department of Financial Institution
Page 45 and 46: Department of General Administratio
Page 47 and 48: Department of General Administratio
Page 49 and 50: Department of Labor and Industries
Page 57 and 58: Department of Licensing Disabled Pe
Page 59 and 60: Department of Printing Fast Forward
Page 61 and 62: Department of Printing Shop Floor D
Page 63 and 64: Department of Retirement Systems On
Page 65 and 66: Department of Revenue IT Learning P
Page 67 and 68: Department of Revenue ELF Payment a
Page 69 and 70: Department of Revenue Forest Tax GI
Page 71 and 72: Department of Revenue Telecommunica
Page 73 and 74: Department of Revenue Appeals Revoc
Page 75 and 76: Department of Social and Health Ser
Page 81: Department of Social and Health Ser
Page 85 and 86: Department of Transportation Mainte
Page 87 and 88: Department of Transportation A Trip
Page 89 and 90: Department of Veterans Affairs Coun
Page 91 and 92: Department of Veterans Affairs Recy
Page 93 and 94: Employment Security Department WPLE
Page 95 and 96: Employment Security Department Work
Page 97 and 98: Employment Security Department Got
Page 99 and 100: Gambling Commission Automated Recor
Page 101 and 102: Health Care Authority Improved Mail
Page 103 and 104: Washington State Patrol Licensing V
Page 105: Western Washington Growth Managemen
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