john-lewis-partnership-plc-annual-report-2015
john-lewis-partnership-plc-annual-report-2015
john-lewis-partnership-plc-annual-report-2015
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40<br />
John Lewis Partnership <strong>plc</strong> Annual Report and Accounts <strong>2015</strong><br />
Our Divisional<br />
strategies<br />
Our Divisional strategies support the three<br />
Partnership Aims that underpin our overall<br />
Partnership strategy.<br />
In a<br />
nutshell...<br />
In this section,<br />
our Divisional<br />
Managing Directors<br />
explain the<br />
strategic priorities<br />
for their Division.<br />
OUR STRATEGY TO CREATE MODERN WAITROSE<br />
HAS PARTNERS AT ITS HEART, HELPING CUSTOMERS<br />
ENJOY THE QUALITY, INSPIRATION AND SERVICE<br />
THEY TRUST - WHENEVER, WHEREVER<br />
AND HOWEVER THEY WANT TO SHOP.<br />
Mark Price<br />
Managing Director, Waitrose<br />
Partnership Aim Strategic priorities In progress<br />
INCREASE<br />
ADVANTAGE OF<br />
PARTNERS<br />
REALISE<br />
MARKET<br />
POTENTIAL<br />
GROW<br />
EFFICIENTLY<br />
aa<br />
Invest in Partner development<br />
and progression<br />
aa<br />
Support productivity<br />
aa<br />
Create Modern Waitrose:<br />
build online presence;<br />
broaden convenience offer;<br />
develop compelling reasons<br />
to visit shops<br />
aa<br />
Investment in product<br />
innovation and value<br />
aa<br />
Deepen customer relationships<br />
through myWaitrose<br />
aa<br />
Open appropriate<br />
new retail space<br />
aa<br />
Invest in IT and distribution<br />
to support growth<br />
>12,000<br />
Training days for<br />
shop managers<br />
>4,000<br />
iPads provided<br />
for management teams<br />
+31%<br />
increase in online grocery sales<br />
4,900<br />
new or improved<br />
products launched<br />
68%<br />
of sales made to<br />
myWaitrose cardholders<br />
33<br />
new shops – including 20 Little<br />
Waitrose, plus five Welcome<br />
Break shops<br />
35%<br />
increase in IT capital investment<br />
In <strong>2015</strong>, we will undertake our<br />
biggest ever training programme<br />
for managers in our shops.<br />
We set up 144 new welcome desks,<br />
167 gardening pods and price-matched<br />
8,000 products with Tesco.<br />
National Distribution Centre<br />
due to open in July <strong>2015</strong>.<br />
For more information:<br />
Go to How we create value on page 18,<br />
Go to Performance on page 60,
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