john-lewis-partnership-plc-annual-report-2015
john-lewis-partnership-plc-annual-report-2015
john-lewis-partnership-plc-annual-report-2015
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
68<br />
John Lewis Partnership <strong>plc</strong> Annual Report and Accounts <strong>2015</strong><br />
John Lewis performance<br />
In 2014/15, we continued to evolve as an innovative,<br />
omnichannel retailer, enabling more customers than ever<br />
to shop when, where and how they want.<br />
IN A CHANGING RETAIL WORLD, WE BELIEVE THAT<br />
GROWTH WILL COME FROM THE SUCCESSFUL<br />
COMBINATION OF INSPIRING SHOPS AND A CONVENIENT<br />
ONLINE SHOPPING EXPERIENCE. WE CONTINUE<br />
TO INVEST IN BOTH CHANNELS TO ACHIEVE THIS.<br />
Andy Street<br />
Managing Director, John Lewis<br />
in this section...<br />
financial review<br />
customer review *<br />
sourcing review *<br />
communities review *<br />
environment review *<br />
*<br />
53 week data<br />
Highlights<br />
aa<br />
Growth in shops and online shows strength<br />
of the omnichannel model, combined<br />
with growth in market share in all three<br />
product categories<br />
aa<br />
Continued to expand customer numbers<br />
and offer market-leading shopping<br />
through inspiring shops and convenient<br />
online shopping<br />
aa<br />
In a new <strong>partnership</strong> with Barnado’s we<br />
raised almost £640,000 and volunteered<br />
almost 11,000 hours of our time<br />
aa<br />
Our new flexible format shop in York was<br />
the first department store in the world<br />
to be awarded ‘Outstanding’ status by<br />
environmental standard BREEAM<br />
aa<br />
We signed up to the WWF UK Forest<br />
Campaign, joining other businesses<br />
in a collaborative effort to tackle<br />
global deforestation<br />
Outlook<br />
The pace of change looks set to continue in<br />
<strong>2015</strong>, with the strongest retailers combining<br />
bricks and clicks to create the customer<br />
service levels and convenience that customers<br />
want. In <strong>2015</strong>, we will open our regional<br />
flagship shop in Birmingham, setting a new<br />
benchmark in bricks and mortar retailing.<br />
Over the year we will also work to identify<br />
and establish key indicators that will help us<br />
drive and measure our performance against<br />
material issues faced through our sourcing and<br />
operational footprint.<br />
Andy Street<br />
Managing Director, John Lewis<br />
Challenges<br />
aa<br />
Significant investment needed to support<br />
shops and online growth<br />
aa<br />
Building operational capacity for the new<br />
shape of Christmas trade<br />
aa<br />
Growing risks in our supply chain make<br />
responsible sourcing more important<br />
than ever<br />
aa<br />
We must find ways to minimise our direct<br />
negative environmental impacts as we<br />
continue to grow
Change language