Aspire Mail - Support - NEC Unified Solutions

The Aspire Mail, Aspire Mail FMS+, Aspire Mail Plus, and Aspire Mail DMS are for Aspire only. 

• Aspire Mail and Aspire Mail FMS+ use a compact flash card. Aspire Mail Plus and Aspire Mail 

DMS use a hard disk. 

Turn the page for a complete list of part numbers. 

If you are not familiar with the Aspire Mail Features, read the 

Feature Glossary in the Aspire Mail and UltraMail System Guide. 

Default Mailbox List 

[ ] Indicates Aspire Mail, Aspire Mail FMS+, and UltraMail capacities. 

Mailbox Type 

Mailbox Numbers 

ACD Announcement 

None 

Announcement 800-809 

Call Routing 810-814 

821-824 

831-834 

841-844 

Directory Dialing 

None 

Distribution 851-860 

Future Delivery 861 

Guest 819, 820 

829, 830 

839, 840 

849, 850 

Interactive 

None 

Message Center 815-818 

825-828 

835-838 

845-848 

Modem 862 

Network 

None 

Subscriber 301-499 [301-396] 

Trunk 001-072 [001-024] 

Undefined 666 (1666 in DMS) [17] 

Total 1000 (2,000 in DMS) [200] 

Answering Tables=16 (50 in DMS) Dial Action Tables=100 (500 in DMS) 

Throughout this guide, Aspire Mail options marked 

with < brackets > do not apply to Aspire Mail DMS. 

There is no database compatibility between 

Aspire Mail, Aspire Mail FMS+, Aspire Mail 

Plus, and Aspire Mail DMS. 

Be sure the telephone system time and date is 

correct before installing the voice mail system. 

• If you set the phone system date and time after installing voice 

mail, be sure to shut down and then reset the voice mail PCB. 

Aspire Mail 

Including Aspire Mail DMS and FMS+ 

Quick Setup Guide 

For additional resources, certified Aspire technicians can visit our Technical Support 

Site on the web at ws1.necii.com (registration required).

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service 

personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions 

for improving this manual would be appreciated. Forward your remarks to: 

NEC Unified Solutions, Inc. 

4 Forest Parkway 

Shelton, CT 06484 

www.necunifiedsolutions.com 

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation 

with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, 

Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves 

the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No 

representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be 

liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential 

damages in connection with the use of this manual. This document contains proprietary information that is protected by 

copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent 

of NEC Unified Solutions, Inc. 

©2006 by NEC Unified Solutions, Inc. All Rights Reserved. 

Printed in U.S.A.

Part Numbers 

(Includes UltraMail, UltraMail 2000, Aspire Mail, Aspire Mail FMS+, Aspire Mail Plus, and Aspire Mail DMS) 

Part Number 

Description 

Voice Mail PCBs 

Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus 

Aspire Mail DMS 

0891032 Aspire Mail (Flash-based), 2 Port, 3 Hour, 200 Mailboxes, 1400 Messages (max.) 

0891037 Aspire Mail (Flash-based), 4 Port, 3 Hour, 200 Mailboxes, 1400 Messages (max.) 

0891052 Aspire Mail FMS+ (Flash-based), 4 Port, 30 Hour, 200 Mailboxes, 7000 Messages (max.) 

0891033 Aspire Mail Plus (Hard disk), 4 Port, 1400 Hours (approximate) 1000 Mailboxes, 7000 Messages (max.) 

0891056 Aspire Mail Plus (Hard disk), 8 Port, 1400 Hours (approximate) 1000 Mailboxes, 7000 Messages (max.) 

0891030 Aspire Mail DMS (Hard disk), 4 Port, 1400 Hours (minimum) 2000 Mailboxes, 14,000 Messages (max.) 

0891031 Aspire Mail DMS (Hard disk), 8 Port, 1400 Hours (minimum) 2000 Mailboxes, 14,000 Messages (max.) 

Port Expansion 

Port Expansion PCBs 

0891045 4 Port Expansion PCB for Aspire Mail (P/Ns 0891032 and 0891037) 

0891034 4 Port Expansion PCB for Aspire Mail Plus 4 Port (P/N 0891033) 

0891057 8 Port Expansion PCB for Aspire Mail Plus 8 Port (P/N 0891056) 

0891036 8 Port Expansion PCB for Aspire Mail DMS 

Port Expansion Software Upgrades 

0891044 Aspire Mail (P/N 0891032) 2 Port to 4 Port Software Upgrade 

0891066 Aspire Mail FMS+ (P/N 0891052) 4 Port to 8 Port Software Upgrade 

0891010 Aspire Mail DMS (P/N 0891030) 4 Port to 8 Port Software Upgrade 

License Expansion and Feature Activation 

0891020 10 Seat Desktop Messaging/Call Control License Expansion for Aspire Mail DMS 

(25 seats provided standard, 205 total) 

0891059 AMIS Networking for Aspire Mail, Aspire Mail FMS+, 

and Aspire Mail Plus (Feature standard in Aspire Mail DMS)

Table of Contents 


Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 

How To Use This Quick Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 

Aspire Mail PCB Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 

Installation in Aspire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 

Aspire System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 

Shutting Down the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus 

/Aspire Mail DMS PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 

Shutting Down then Resetting the Aspire Mail/Aspire Mail FMS+ 

/Aspire Mail Plus/Aspire Mail DMS PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 

Adding Ports to the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCBs . . . 5 

Replacing a 4 Port Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus PCB 

with an 8 Port Aspire Mail Plus/Aspire Mail DMS PCB . . . . . . . . . . . . . . . . . . 6 

Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS LEDs . . . . . . .8 

Connecting Aspire Mail Plus/Aspire Mail DMS to a LAN . . . . . . . . . . . . . . . . . . . .9 

. . . . . . . .10 

Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 

Aspire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 

Aspire Start-Up Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 

Additional Aspire Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 

Default Automated Attendant Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 

Automated Attendant Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 

Admin Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 

Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus Requirements . . . . . . . . . .14 

Aspire Mail DMS Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 

Setting IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 

Setting the IP Address for Network Communication . . . . . . . . . . . . . . . . . . . . . . . .15 

Setting the Gateway Address for Network Communication . . . . . . . . . . . . . . . . . . .17 

. . . . . . . . . . . . . .17 

Setting the Domain Name Server (DMS Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 

Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus . . . . . . . . . . . . . . . . . . . . . .19 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 

Aspire Mail DMS Admin Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 

Installing and Starting the Admin Program for Aspire Mail DMS . . . . . . . . . . . . . .25 

Accessing the Aspire Mail DMS Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 

Administrator Log On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 

User Log On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 

Log Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 

Navigating the Aspire Mail DMS Admin Program . . . . . . . . . . . . . . . . . . . . . . . . . .30 

Remote Programming Setup (Not for Aspire Mail DMS) . . . . . . . . . . . . . . . . . . . . . . 31 

Windows 2000/XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 

Making a New Dial-Up Connection with Windows 2000 . . . . . . . . . . . . . . . . . . . .31 

Making a New Dial-Up Connection with Windows XP . . . . . . . . . . . . . . . . . . . . . .33 

Aspire Mail Quick Setup Guide Table of Contents ◆ i


Calling the Remote System in UltraMail 2000, Aspire Mail, and Aspire 

Mail Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 

Setting Up an External Modem in UltraMail and Calling the Remote System . . . . .41 

Part 1: Set up a New Dial-Up Connection on the office PC that you will 

use to remotely program UltraMail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 

Part 2: Initialize and Set Up the Remote Modem and the Installation Site. . . . 41 

Part 3: Call the Remote Modem and Start the Admin Program . . . . . . . . . . . . 42 

Part 4: Ending the Admin Programming session. . . . . . . . . . . . . . . . . . . . . . . . 42 

Upgrading the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 

Installing the Port Expansion Software Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 

Entering the Port Expansion Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . . .43 

Part 1: Obtaining the Port Expansion Authorization Code . . . . . . . . . . . . . . . . 43 

Part 2: Entering the Port Expansion Authorization Code . . . . . . . . . . . . . . . . . 44 

Emailing the Port Expansion Authorization Code to Customer Service . . . . . . . . . .45 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 

Emailing the Code in Aspire Mail DMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 

Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 

. . . . . . . . . . . . . .46 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 

. . . . . . . . 46 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 

. . . . 47 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 

. . . . . . . . . . . . . . . . . . 48 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 

. . . . . . . . . . . . . . . . . . . . . 48 

. . . . . . . . . . . . . . . . . . 48 

Upgrading Aspire Mail DMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 

Aspire Mail DMS Software Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 

Part 1: Upload the Software Update Files to Aspire Mail DMS. . . . . . . . . . . . 49 

Part 2: Decompressing the Uploaded Software Update Files . . . . . . . . . . . . . . 50 

Activating Features and Upgrading Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 

Entering the Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 

Part 1: Obtaining the Authorization Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 

Part 2: Entering the Feature or Option Authorization Code . . . . . . . . . . . . . . . 52 

Emailing the Feature Activation or License Expansion Code to 

Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 

Emailing the Code in Aspire Mail DMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 

ii ◆ Table of Contents Aspire Mail Quick Setup Guide


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 

. . . . . . . . . . . . . . . .56 

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 

. . . . . . . . . . . . . . . . . . . . . . . .60 

Aspire Mail Quick Setup Guide Table of Contents ◆ iii


iv ◆ Table of Contents Aspire Mail Quick Setup Guide

Introduction 

Introduction 

Introduction 

How To Use This Quick Setup Guide 

Specifications 

Ports 

Use this Quick Setup Guide to: 

■ Install the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB. Aspire Mail/Aspire Mail Plus/Aspire 

Mail DMS is compatible only with the Aspire system. 

■ Program the telephone system to work with the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB. 

■ Install the Admin Program. This is a Windows-based administrative program that provides access to all the 

voice mail application software options. 

The following table shows the basic capacities of the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/ 

Aspire Mail DMS systems. 

Aspire Mail Specifications 

Aspire Mail (Flash-based) Aspire Mail Plus (Hard disk) Aspire Mail DMS (Hard disk) 

Aspire Mail: 2, 4, 6, 8 

Aspire Mail FMS+: 4,8 

4 Port PCB: 4, 8 

8 Port PCB: 8, 16 

4 Port PCB: 4, 8, 12 

8 Port PCB: 8, 16 

Mailboxes 200 1000 2000 

Storage Hours 

Maximum Messages 

TCPIP Ports 

Aspire Mail: 3 

Aspire Mail FMS+: 30 

Aspire Mail:1400 

Aspire Mail FMS+: 7000 

Admin Program: 2000 (programmable) 

1400 (Approximate) 1400 (minimum) 

7000 14,000 

Admin Program: 80 (fixed) 

Call Control: 200 (fixed) 

Aspire Mail Quick Setup Guide 1

Aspire Mail PCB Installation 

Installation in Aspire 



Aspire System Requirements 

Installation in Aspire requires the following: 

■ System Software version 0.26 or higher. 

■ Review the following Aspire Port Requirements table. It shows the number of station ports (and corresponding 

extensions) required for each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail 

DMS configuration. 

Aspire Port Requirements 

Part Number Description Consecutive Extension 

Ports 

0891032 2 Port Aspire Mail (Flash-based) 4 1 

0891037 4 Port Aspire Mail (Flash-based) 4 

0891032 with 0891045 2 Port Aspire Mail (Flash-based) with 4 Port 

Expansion PCB 

8 1 

0891037 with 0891045 4 Port Aspire Mail (Flash-based) with 4 Port 

8 

Expansion PCB 

0891052 4 Port Aspire Mail FMS+ (Flash-based) 4 

0891052 with 0891066 4 Port Aspire Mail FMS+ (Flash-based) with 4 

Port to 8 Port Software Upgrade 

8 

0891033 4 Port Aspire Mail Plus (Hard disk) 4 

0891033 with 0891034 4 Port Aspire Mail Plus (Hard disk) with 4 Port 

8 

Expansion PCB 


0891056 and 0891057 8 Port Aspire Mail Plus (Hard disk) with 8 Port 

16 

Expansion PCB 

0891030 4 Port Aspire Mail DMS (Hard disk) 4 

0891030 and 0891036 4 Port Aspire Mail DMS (Hard disk) with 8 Port 

Expansion PCB 

16 1 


0891031 and 0891036 8 Port Aspire Mail Plus (Hard disk) with 8 Port 

16 

Expansion 

1 

The excess ports cannot be used by any other device. 

2 Aspire Mail Quick Setup Guide



Installation 

Important 

■ To prevent static damage, use a grounded wrist strap when handling the Aspire Mail/Aspire Mail 

FMS+/Aspire Mail Plus/Aspire Mail DMS PCB. 

■ The boot time for Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus is approximately 3 minutes. 

■ The boot time for Aspire Mail DMS is 5-10 minutes, depending on the tasks the Aspire Mail DMS 

PCB has to perform during startup. 

Before installing the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB, be sure the 

phone system is powered up and functioning normally. In addition, make a record of your system’s extension 

numbers. Once installed, Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS will use the 

next consecutive set of 4, 8, or 16 extension numbers (depending on the capacity of the PCB). 

■ Aspire Mail PCBs (P/Ns 0891032 and 0891037) and the 4 Port Aspire Mail Plus PCB (P/N 0891033) 

without the Expansion PCB use 4 extension numbers. These PCBs with the Expansion PCB installed use 

8 extension numbers. 

■ The Aspire Mail FMS+ PCB (P/N 0891052) without the 4 port software upgrade uses 4 extension numbers. 

The PCB with the 4 port software upgrade uses 8 extension numbers. 

■ The 8 Port Aspire Mail Plus PCB (P/N 0891056) without an Expansion PCB uses 8 extension numbers. 

This PCB with the Expansion PCB installed uses 16 extension numbers. 

■ The 4 Port Aspire Mail DMS PCB (P/N 0891030) without an Expansion PCB uses 4 extension numbers. 


■ The 8 Port Aspire Mail DMS PCB (P/N 0891031) without an Expansion PCB uses 8 extension numbers. 


Before installing the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB: 

1. Slide the RUN/BLOCK switch (if installed) to the RUN position. 

2. Insert the battery into the battery clips. It provides battery back-up for the PCB’s Real Time Clock. 

- For a replacement battery, use NEC P/N EX0254-0040 (Sony CR2032). 

3. Check the position of jumper TP8. 

- For Aspire Mail FMS+ (i.e., without a hard disk), place the TP8 jumper on pins 1 and 2. 

- For Aspire Mail Plus/Aspire Mail DMS (i.e., hard disk version), place the TP8 jumper on pins 2 and 3. 

4. Check the position of jumper TP16. 

- Place the TP16 jumper on pins 1 and 2. 

5. Check the position of the SW3 switches. 

- All four SW3 switches must be in the Off position (i.e., pushed away from the PCB). 

To install the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB: 

1. Plug Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS into any available universal 

slot (S1-S8). 

2. For Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus, allow about 3 minutes for the PCB and voice mail 

application software to load. For Aspire Mail DMS, allow about 5-10 minutes. 

3. Check the Aspire LEDs for proper operation. See Figure 2: Aspire Mail/Aspire Mail FMS+/Aspire Mail 

Plus/Aspire Mail DMS LEDs on page 8 for more. 

4. Go to Aspire Start-Up Programming on page 11 to set up your Aspire Mail/Aspire Mail FMS+/Aspire 

Mail Plus/Aspire Mail DMS programming. 




Shutting Down the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS 

PCB 

You should always shut down the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS 

PCB before unplugging it, resetting it, or powering down the Aspire system. Shutting down the PCB will 

also shut down the associated voice mail application program. 

To shut down the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB: 

1. Momentarily press (tap) the Reset button. 

2. Verify that the Shut Down LED is On (green or red). See Figure 2: Aspire Mail/Aspire Mail FMS+/Aspire 

Mail Plus/Aspire Mail DMS LEDs on page 8 for more. 

Shutting Down then Resetting the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/ 

Aspire Mail DMS PCB 

You may need to shut down and then reset the PCB for maintenance purposes. Resetting the PCB will also 

restart the associated voice mail application program. 

■ If you reset the Aspire system using the Reset button on the CPRU PCB, you must shut down and 

then reset the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB after the 

phone system restarts. 

To shut down and then reset the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail 

DMS PCB: 

1. Momentarily press (tap) the Reset button and wait for the PCB to shut down (i.e., Shut Down LED On). 

2. Press the Reset button for about 6 seconds. 

■ (Wait for the LIVE, APP and SDOWN LEDs to come on green.) 

3. The PCB and voice mail application program will restart. 




Adding Ports to the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCBs 

The Port Expansion PCBs add additional voice mail ports to your Aspire Mail/Aspire Mail Plus PCB. 

■ Expansion PCB P/N 0891045 adds 4 additional ports to Aspire Mail PCB P/Ns 0891032 and 

0891037. 

■ Expansion PCB P/N 0891034 adds 4 additional ports to Aspire Mail Plus PCB P/N 0891033. 

■ Expansion PCB P/N 0891057 adds 8 additional ports to Aspire Mail Plus PCB P/N 0891056. 

■ Expansion PCB P/N 0891036 adds 8 additional ports to Aspire Mail DMS PCBs P/Ns 0891030 and 

0891031. 

Important! 

■ Only install 8 Port Expansion PCB P/N 0891057 on 8 Port Aspire Mail Plus PCB P/N 0891056. 

■ Only install 4 Port Expansion PCB P/N 0891034 on 4 Port Aspire Mail Plus PCB P/N 0891033. 

■ Only install 4 Port Expansion PCB P/N 0891045 on Aspire Mail PCBs P/Ns 0891032 and 0891037. 

■ Only install 8 Port Expansion PCB P/N 0891036 on Aspire Mail DMS PCBs P/Ns 0891030 and 

0891031. 

To install the Port Expansion PCB: 

1. Shut down the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB. 

2. Unplug the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB and place it on a flat, clean, staticfree 

surface. 

3. Snap in the plastic standoffs as in shown Figure 1: Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/ 

Aspire Mail DMS PCB on page 7, then plug in the Port Expansion PCB. 

4. Use 90-05: Slot Control to delete the slot from which you removed the Aspire Mail/Aspire Mail Plus/ 

Aspire Mail DMS PCB. 

5. Plug the Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB back into the same slot from which you 

removed it. 

6. The Aspire Mail/Aspire Mail Plus/Aspire Mail DMS PCB and voice mail application program will automatically 

restart. 

■ In Aspire Mail DMS, shut down and then reset the Aspire Mail DMS PCB again. 

7. Use the following programs to set up the additional voice mail ports added by the expansion PCB. 

■ 16-02-01: Department Group Assignment for Extensions 

■ 15-03-01: Single Line Telephone Basic Data Setup - SLT Signaling Type 

■ 15-03-03: Single Line Telephone Basic Data Setup - Terminal Type 

■ 15-03-09: Single Line Telephone Basic Data Setup, Caller ID Function for External Module 

8. If you are adding ports to the 8 Port Aspire Mail Plus PCB (P/N 0891056): 

■ Go to File: Install: Ports to add the additional 8 ports on the Expansion PCB. 

■ Go to View: Installation Settings to verify that the additional ports are properly installed. 

9. If you are adding ports to the 8 Port Aspire Mail DMS PCB (P/N): 

■ Go to Installation: Ports and Mailbox Security Code to add the additional 8 ports on the Expansion 

PCB. 




Replacing a 4 Port Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus PCB with an 8 Port 

Aspire Mail Plus/Aspire Mail DMS PCB 

Review the following instructions if you want to upgrade your telephone system by replacing a 4 Port PCB 

(P/N 0891032, 0891033, 0891052, or 0891037) with an 8 Port Aspire Mail Plus PCB (P/N 0891056) or 

Aspire Mail DMS PCB (P/N 0891031). 

To replace a 4 Port PCB with an 8 Port Aspire Mail Plus/Aspire Mail DMS PCB: 

1. Shut down the 4 Port PCB. 

2. Unplug the existing 4 Port PCB. 

3. Use 90-05: Slot Control to delete the slot from which you removed the 4 Port PCB. 

4. Plug the new 8 Port Aspire Mail Plus/Aspire Mail DMS PCB into the same slot from which you removed 

the old PCB. 

5. The new Aspire Mail Plus/Aspire Mail DMS PCB and voice mail application program will automatically 

restart. 

6. Use the following programs to set up the additional voice mail ports added by the new PCB. 

■ 16-02-01: Department Group Assignment for Extensions 

■ 15-03-01: Single Line Telephone Basic Data Setup - SLT Signaling Type 

■ 15-03-03: Single Line Telephone Basic Data Setup - Terminal Type 

■ 15-03-09: Single Line Telephone Basic Data Setup, Caller ID Function for External Module 

7. To verify the installation: 

■ In Aspire Mail Plus, in the System Guide go to View: Installation Settings to verify that all the ports on 

the new PCB are properly installed. 

■ In Aspire Mail DMS, in the System Guide go to Installation: Ports and Mailbox Security Code to verify 

that all the ports on the new PCB are properly installed. 


0893100 - 129 



(Not for 

Aspire Mail FMS+) 

Shut Down/Reset button 

Port Expansion 

PCB 

Flash card 

(Aspire Mail/ 

Aspire Mail FMS+ 

only) 

Switch SW3 

RS232 port 

LAN connector 

(Aspire Mail FMS+/ 

Aspire Mail Plus/ 

Aspire Mail DMS only) 

1 

CAUTION 

TP16 

Do not press 

on the hard 

disk cover 

Hard disk 

(Aspire Mail Plus/ 


1 2 3 

3 

2 

TP8 

Not for Aspire Mail 

Figure 1: Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB 




Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS LEDs 

The LEDs show the status of the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS PCB. Refer 

to the table below for LED flash rates. 

Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus PCB LEDs 

Name Description Flash Rates 

LIVE PCB Alive ■ Fast flash green while running. 

■ On green while PCB is starting up. 

■ Off if PCB is not communicating with system. 

APP Voice Mail Application Status ■ Fast flash green while application is starting up. 

■ Slow flash green while application is running. 

■ On red when voice mail application is shut down. 

SDOWN Voice Mail Application Shut Down Status ■ Normally off. 

■ Fast flash green while reset button is depressed. 

■ Slow flash green during shutdown process. 

■ On green when normal shut down is complete. 

■ On red when forced shut down is complete (allow 

approximately 3 minutes for forced shut down). 

BL1-BL8 Voice Mail Port Activity ■ On red when port is active. 

CF POW Compact Flash Power ■ On red when Compact Flash is powered up. 

DRIVE ACT Hard Drive Activity ■ Flashing green during hard drive or Compact Flash 

activity. 

HDD POW Hard Drive Power ■ On red when hard drive is powered up. 

LIVE 

APP 

(Application) 

SDOWN 

(Shut Down) 

BL1-BL8 

CF POW 

(Compact Flash Power) 

DRIVE ACT 

(Drive Activity) 

HDD POW 

(Hard Drive Power) 

Figure 2: Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS LEDs 




Connecting Aspire Mail Plus/Aspire Mail DMS to a LAN 

You can use the Aspire Mail Plus/Aspire Mail DMS LAN (Local Area Network) connection for local and 

remote programming. The Admin program can use this connection for programming the voice mail application 

on the PCB. 

To connect Aspire Mail Plus/Aspire Mail DMS to a LAN: 

1. Be sure the Aspire Mail Plus/Aspire Mail DMS PCB is properly plugged in and running. 

2. Following the manufacturer’s instructions, install your hub, router, or switch. 

3. Using standard CAT5 straight-through cables, connect the Aspire Mail Plus/Aspire Mail DMS and your 

PC to LAN connections on your hub, router, or switch. 

■ (Optional) To directly connect to the LAN connector, use a CAT5 cross-over cable. 

4. Verify that the green LED on the Aspire Mail Plus/Aspire Mail DMS PCB LAN connector is flashing. 

■ If this LED is off, your LAN connection is not functioning. 

5. Optionally connect your hub, router, or switch to your WAN (Wide Area Network). 

0893100 - 133 

Flash card 



only) 

LAN connector 




CAUTION 

Do not press 

on the hard 

disk cover 

Typical hub, router, or switch 

Straight-through 

CAT5 cables 

Power 

supply 

Figure 3: Connecting Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS to a LAN 




 

You can directly connect your PC to the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus RS232 port for 

local programming. The Admin program can use this connection for programming the voice mail application 

on the PCB. 

To connect Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus to your PC: 

1. Be sure the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus PCB is properly plugged in and running. 

2. Verify that the TP16 jumper is on pins 1 and 2. 

3. Plug one end of a 9-pin female to 9-pin female null modem cable into the RS232 port on the Aspire Mail/ 

Aspire Mail FMS+/Aspire Mail Plus PCB. 

4. Plug the other end of the same cable into the RS232 port on the back of your PC. 

■ Your PC may require adaptors or a different cable configuration. 

0893100 - 131 

Flash card 



only) 

RS232 port 

DTE 

CAUTION 

Do not press 

on the hard 

disk cover 

DTE 

RS232 port 

Aspire Mail 

9-pin to 9-pin Null Modem Cable 

To Aspire Mail 

Serial Port 

To PC 

Serial Port 

LAN connector 




9 pin female to 

9 pin female 

null modem cable 

P/N 0892004 

2 

3 

5 

7 

3 

2 

5 

8 

8 

7 

5 4 3 2 1 

9 8 7 6 

6 

1 

4 

4 

1 

6 

9 

9 

Figure 4: Connecting Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus to a PC 


Programming 

Aspire 

Programming 


Aspire Start-Up Programming 

Step 1 

Step 2 

Step 3 

Step 4 

Step 5 

Step 6 

Step 7 

Assign the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS extension numbers 

to a unique Department Group. 

1.1 16-02-01: Department Group Assignment for Extensions 

- Assign the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS extensions to 

a unique Department Group (e.g., 2). 

- No other extensions should be in this group. 

- These extensions are the extensions the system assigns to the Aspire Mail/Aspire Mail 

FMS+/Aspire Mail Plus/Aspire Mail DMS PCB. 

- Do not use Department Group 1. 

- The extensions should be consecutive. 

- Be sure to set up the Department Group in order. (For example, the first extension should 

be order 1, the second order 2, etc.) 

✔By default, all extensions are in Department Group 1. 

Assign a master number to the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail 

DMS Department Group. 

2.1 11-07-01: Department Group Pilot Numbers 

- Assign the Pilot Number for the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire 

Mail DMS Department Group (e.g., 700). 

✔By default, there are no Pilot Numbers assigned. 

Specify the Department Group used for Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire 

Mail DMS. 

3.1 45-01-01: Voice Mail Integration Options, Voice Mail Department Group Number 

- Enter the Department Group you assigned in step 1 above (e.g., 2). 

✔By default, there is no Department Group assigned. 

Set the dialing type to Dial Pulse (DP) for each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/ 

Aspire Mail DMS extension. 

4.1 15-03-01: Single Line Telephone Basic Data Setup - SLT Signaling Type 

- For each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS extension, 

enter 0 (DP). 

✔By default, this option is 1 (DTMF). 

Set the terminal type for each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS 

extension. 

5.1 15-03-03: Single Line Telephone Basic Data Setup - Terminal Type 

- For each Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS extension, 

enter 1. 

- This allows Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS to receive 

voice mail commands dialed from system extensions. 

✔By default, this option is 0. 

Program Voice Mail keys on system extensions. 

6.1 15-07-01: Programming Function Keys 

- Voice Mail keys are code 77. 

- Normally, the additional data is the number of the extension you are programming. 

- Keysets can also have Voice Mail keys for Virtual Extensions, a co-worker, or an uninstalled 

extension (for Message Center operation). 

- Extension users can use Service Code 851 to set up their own Voice Mail keys. 

✔By default, there are no Voice Mail keys assigned. 

Optionally set up the MSG key for Voice Mail operation. 

7.1 15-02-26: Multi-Line Telephone Basic Data Setup, MSG Key Operation Mode 

- For each keyset, enter 1 to optionally have the MSG key function as a Voice Mail key 

(rather than a Message Waiting key). 

✔By default, a keyset’s MSG key is assigned for Message Waiting (0). 


Programming 


Step 8 

To have the Aspire Mail/Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS Automated 

Attendant answer outside calls, set up DILs to voice mail. 

8.1 22-02-01: Incoming Call Trunk Setup 

- Assign Service Type 4 to each trunk you want to be a DIL. Make a separate entry for each 

Night Service mode. 

✔By default, trunks are Service Type 0 (Normal). 

8.2 22-07-01: DIL Assignment 

- For each trunk you designated in step 8.1, enter the first (lowest) voice mail extension number 

as the DIL destination. (These are the extensions you assigned to the Aspire Mail/ 

Aspire Mail FMS+/Aspire Mail Plus/Aspire Mail DMS Department Group in step 1 

above.) Make a separate entry for each Night Service mode. 

✔By default, there are no DIL destinations programmed. 

Additional Aspire Programming 

1. Disable External Reverse for each voice mail port. 

1.1 15-03-05: Single Line Telephone Basic Data Setup, External Reverse 

- This option must be disabled (0). 

✔By default, this option is disabled (0). 

2. Disable Extension Reverse for each voice mail port. 

2.1 15-03-06: Single Line Telephone Basic Data Setup, Extension Reverse 



3. Disable External Module Caller ID for each voice mail port. 

3.1 15-03-09: Single Line Telephone Basic Data Setup, Caller ID Function for External Module 



4. Set up the proper queuing when all voice mail ports are busy. 

4.1 16-01-08: Department Group Basic Data Setup, Minimum Queuing Number of Extension 

Group Call 

- Set this option to 1 (unlimited queuing). 

✔By default, this option is 0 (no queuing). 

Refer to Voice Mail in the Aspire Software Manual for more programming. 


Programming 

Default Automated Attendant Answering 


Automated Attendant Block Diagram 

DIL to Voice Mail 

Master (700) 

The following block diagram shows the default Automated Attendant setup. 

■ See Automated Attendant in the System Guide for more. 


Port Options 

Answering 

Table 1 

Customize: 

Port Options: 

Answering Table 

Customize: 

Answering Tables 

From the System 

Administrator’s mailbox (300), 

record a Welcome Message (SA + 

W) and Instruction Menu (SA + I) for 

the active Call Routing Mailbox. 

Monday-Friday 

8:00AM 

Call Routing 

Mailbox 811 

Customize: 

Mailbox Options 

Edit 811 

Dial Action 

Table 1 

Customize: 

Dial Action Table 

Monday-Friday 

Noon 

Monday-Thursday 

5:00PM 

Call Routing 


Call Routing 


Customize: 


Edit 812 

Customize: 


Edit 813 

Dial Action Table 1 and 2 

Dialing Options 

Dial an extension number, or 

0 for the operator 

All ports 

Dial Action 

Table 2 

Customize: 

Dial Action Table 

Friday 

5:00PM 

Call Routing 


Customize: 


Edit 814 

Use Answering 

Table 1 

Which chooses Call 

Routing Mailboxes 811-814 

(depending on day/time). 

And Dial Action 

Tables 1 or 2 

With these dialing 

options 


Admin Installation 

System Requirements 


System Requirements 

Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus Requirements 

Important 

After installing the Admin program, do not change the name of the computer on which the program is 

installed (i.e., do not right click My Computer + Properties + Computer Name). This will disable the 

Admin program. 

■ 

■ 

■ 

■ 

■ 

■ 

■ 

■ 

Operating System 

Windows 2000 or Windows XP 

Processor 

Pentium 166 MHz or higher, mouse required 

Memory (RAM) 

72 MBytes (84 MBytes recommended) 

Hard Drive Space 

120 MBytes empty space prior to installation 

Video 

VGA (16-bit or 24-bit SVGA recommended) 

Network Adapter 

Required for LAN connection (10-baseT minimum) 

Modem 

Required for remote modem connection 

Com port 

Required for direct (serial) connection 

Aspire Mail DMS Requirements 

■ 

■ 

■ 

■ 

■ 

■ 

■ 

Operating System 

Use one of the following or higher: 

- Windows 98 (Service Pack 2) 

- Windows NT 4.0 

- Windows 2000 

- Windows XP 

Processor 

Pentium 400 MHZ or higher, mouse required 

Memory (RAM) 

256 MBytes (minimum) 

Video 

VGA (16-bit or 24-bit SVGA recommended) 

Network Adapter 

Required for LAN connection (10-baseT minimum) 

Modem 

Required for remote modem connection 

Browser 

Internet Explorer 5.00 or higher with JavaScript and cookies enabled 

Setting IP Addresses 




Setting the IP Address for Network Communication 

The Admin program uses TCP/IP protocol to communicate with the voice mail application over the LAN. 

For Aspire Mail Plus/Aspire Mail DMS, to communicate over the LAN you must set the IP address and 

subnet mask before installing the Admin Program. These options do not apply to Aspire Mail (Flashbased) 

PCBs (or if you are connected to the PCB’s serial port). Check with your IT Manager before entering 

data for this option. 

■ The IP Address is the TCP/IP identity of the Aspire Mail Plus/Aspire Mail DMS PCB on your LAN. 

■ The subnet mask distinguishes addresses of computers on your LAN from those outside your network 

(e.g., on the internet or a private WAN). 

- For example, in the default TCP/IP address (192.168.1.250) with a 24-bit subnet mask, 192.168.1 is 

the “masked” part of the address and describes the IP address of your network. The Aspire Mail 

PCB address is 250. 

- If Admin sends a message to a computer with an IP address that is on your network (i.e., its 

address begins with 192.168.1), it communicates directly with it (peer to peer). 

- If Admin sends a message to a computer with an IP address that is not on your network (i.e., its 

address does not begin with 192.168.1), it forwards its response to your router’s Gateway address. 

See Setting the Gateway Address for Network Communication on page 17 for more. 

■ 

Compatibility Guidelines: 

■ Entering an IP address that contains a succession of nines (e.g., 999) requires voice mail software version 

11.07 or higher. In earlier versions, the voice mail would hang up in the middle of data entry if 

the code contained a succession of nines. 

8 Bit Mask 

(Class A) 

16 Bit Mask 

(Class B) 

24 Bit Mask 

(Class C) 

Subnet Mast Example 

Octet 1 Octet 2 Octet 3 Octet 4 Network IP Range 

10. 168. 1 250 10.***.***.*** 

172. 16. 1 250 172.16.***.*** 

192. 168. 1 250 192.168.1.*** 

If there is no router at the installation site, leave the Aspire Mail Plus/Aspire Mail DMS IP address at its 

default value (192.168.1.250) and set the IP address of your PC to 192.168.1.1. 

Setting the TCP/IP Address 

[Default = 192.168.1.250 with 24 bit subnet mask] 

Log onto System Administrator’s mailbox (301) 

SA (72) Access the System Administrator options 

TCPIP (82747) Select the TCP/IP address option 

■ The voice prompts will announce your default IP address (followed by an 

additional digit for the subnet mask - see below). 

Enter the desired TCP/IP address and subnet mask option 

■ Check with your network administrator. 




0 Plays Help message 

Setting the TCP/IP Address 

[Default = 192.168.1.250 with 24 bit subnet mask] 

The entry format is x*x*x*x*y#, where: 

■ x represents each octet of the TCP/IP address. 

■ y is the subnet mask option (0, 16, or 24). 

0 = No subnet mask 

16 = 255.255.0.0 (16 bits in subnet mask) 

24 = 255.255.255.0 (24 bits in subnet mask) 

The default subnet mask option is 0 (no mask) 

For example, the entry for TCP/IP address 208.141.100.40 with a 

24 bit subnet mask is: 208*141*100*40*24# 

You must shut down and then reset the PCB after changing the 

IP address. 

# to exit to the System Administrator menu 




Setting the Gateway Address for Network Communication 


■ Entering a gateway address that contains a succession of nines (e.g., 999) requires voice mail software 

version 11.07 or higher. In earlier versions, the voice mail would hang up in the middle of data entry if 

the code contained succession of nines. 

The gateway address is the address in the site router to which all outbound traffic is routed. The gateway 

address is required in order for the Admin Program to communicate with computers not on your LAN (i.e., 

over the internet or a private WAN). With Aspire Mail Plus/Aspire Mail DMS, to communicate over the 

LAN you must set the gateway address, even if you don’t want to remotely program Aspire Mail Plus/ 

Aspire Mail DMS. If there is no router at the installation site, use the Admin TCP/IP address entered above 

(see Setting the IP Address for Network Communication on page 15). This gateway address option does not 

apply to Aspire Mail (flash-based) PCBs (or if you are connected to the PCBs serial port). Check with your 

IT Manager before entering data for this option. 

Setting the Gateway Address 

[Default = 192.168.1.1] 

Log onto System Administrator’s mailbox (301) 


GATE (4283) Select the gateway address option 

■ The voice prompts will announce the current gateway address. 

Enter the desired gateway address 

The entry format is x*x*x*x#, where: 

■ x represents each octet of the gateway address. 

For example, the entry for gateway address 208.141.100.40 is: 

208*141*100*40# 

You must shut down and then reset the Aspire Mail Plus/Aspire 

Mail DMS PCB after changing the gateway address. 



 

The IP address of the Aspire Mail and Aspire Mail Plus RS-232 (serial) port is fixed at 200.0.0.1. You cannot 

change this assignment. When connecting the PC running the Admin Program directly to the PCB’s 

serial port, you must use this fixed IP address. 




Setting the Domain Name Server (DMS Only) 


■ This option is only available on Aspire Mail DMS. 

The Domain Name Server (DNS or name server) is the computer connected to the internet that converts a 

domain name (such as necunifiedsolutions.com) to a specific IP address for routing on the internet. If you 

want to use domain names to identify your SMTP and IMAP4 servers when setting up Desktop Messaging, 

you must make an entry for this option. The entry is the IP address of your name server. Check with your 

email administrator. Larger companies frequently have their own name server, while smaller enterprises may 

have their name server hosted by a third party. 

Setting the Domain Name Server 

Log onto System Administrator’s mailbox (301 by default) 


NS (67) Select the name server option 

■ The voice prompts will announce the current name server address. 

Enter the name server address 

The entry format is x*x*x*x#, where: 

■ x represents each octet of the name server address. 

For example, the entry for gateway address 208.141.100.40 is: 

208*141*100*40# 

You must shut down and then reset the Aspire Mail DMS PCB 

after changing the name server address. 





 

 

Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus 

To install the Admin Program: 

1. Insert your Admin CD. You should see the Administration Installation start-up screen: 

For Dial-Up (Direct Serial) Connections 

Print these instructions. 

OR 

Instead of printing, optionally turn to: 

■ on 

page 56. 

■ on page 60. 

■ If you don’t see this screen: 

- Click Start + Run + Browse, then click the ULTRAMAILADMIN icon. 

- In the File name box, type UltraMailAdminInstall.htm. 

- Click OK. 

2. Read and print this screen. 

■ There are additional links in this screen to supplemental instructions which are used for setting up 

dial-up (direct serial) connections. Print, read, and follow these instructions. 

OR 

■ Instead of printing, you can optionally turn to: 

- on page 56. 

- on page 60. 



 

3. Scroll down in this window and double-click the Install link. You see: 

4. Double-click setup.exe. You see: 

5. Click Next>. You see: 



 

6. Click Yes. You see: 

7. Enter SQL data as follows: 

- For Computer, enter the name you want to assign to your Admin PC. 

- For User Name, enter a name of your choosing (such as the site name). 

- For Password, enter ctl (lower case). 


9. Click Next>. The install program will copy the required files to your PC hard disk. When you see: 

10. Click Create and follow the installation notes you printed in step 2 for your specific Windows version. 



 

When you see: 

11. Click Finish to complete the installation. 

12. Restart your PC. 



 

 

To start the Admin Program: 

1. Double-click the UltraMail shortcut on your desktop. 

OR 

Click Start + Programs + UltraMail + UltraMail Admin. In either case, you see: 

■ If your installation did not automatically create a shortcut on your PC desktop, optionally create one 

for the following: 

- C:/Program Files/vm/CTL Inc/UltraMail Administration/vsDosGui.exe 

2. Do the following: 

- For IP Address: Enter the voice mail PCB IP Address. 

■ For networked connections, this is the address you entered in Setting the IP Address for Network 

Communication on page 15. 

■ For direct connections, use 200.0.0.1 

- For Service Number: Enter 2000 

- For Password: Enter CTL (all caps) 

■ Optionally select Save password so you don’t have to re-enter your password each time. 

■ Select Use serial link if connected directly to a PC or external modem. 

3. Click Connect. You should see the Admin opening screen. 



 

 

Use the following programmable options to customize the Admin interface. See the System Guide for more. 

■ Tools: [Options]: Field Validation Warning: Error Beep. 

Enable or disable an audible beep when you make an invalid program entry. 

■ Tools: [Options]: Field Validation Warning: Error Message Box. 

Enable or disable an error message box when you make an invalid program entry. You can enable either 

this option or Error Beep above. 

■ Tools: Autosave. 

Enable or disable Autosave. If enabled, Admin saves your program entries whenever you click OK to exit 

an option. If disabled, you must use File: Save Database to save your entries. 

■ Tools: Cancel Warning. 

Enable or disable the warning that occurs when you make an invalid program entry. This warning can be 

either an audible beep or a warning dialing box, depending on the setting of Field Validation Warning: 

Error Beep and Field Validation Warning: Error Message Box above. 

■ Tools: Auto Correct Invalid Field. 

Enable this option to have Admin automatically correct illegal program entries. Disable this option to 

have Admin enter the illegal program entry into the voice mail database without checking is validity. 

■ Tools: Info Text Color. 

Set the color of text in the Information box on each tab. 

■ Customize: System Options: [General2]: System Password: Password. 

Change the system password (normally CTL) (all caps) required for Admin to log onto voice mail. 



Aspire Mail DMS Admin Installation 


Installing and Starting the Admin Program for Aspire Mail DMS 

The Admin program for Aspire Mail DMS uses Internet Explorer installed on your PC and the built-in web 

server on the Aspire Mail DMS PCB. 

To start the Aspire Mail DMS Admin Program: 

1. Set the Aspire Mail DMS IP and gateway addresses. Turn back to the following for more: 

■ Setting the IP Address for Network Communication on page 15. 

■ Setting the Gateway Address for Network Communication on page 17. 

2. In the Internet Explorer Address Line, type in the Aspire Mail DMS IP address and press Enter. 

3. You’ll see the Admin program opening screen: 




Accessing the Aspire Mail DMS Options 

Administrator Log On 

If you log on as an administrator, you can access and customize all the options available through the Aspire 

Mail DMS Admin program. 

To log on as an Administrator: 

1. Click . You see: 

2. Type ctl (lower case) in the Pass entry box. 

3. Click or press Enter. You log in and see the Admin Main Menu. 

4. Click a link in the Main Menu to access the screen(s) for that option. 




User Log On 

Any user that knows the IP address of the Aspire Mail DMS can program a limited set of options for their 

Subscriber Mailbox. The user must have a Security Code enabled for their mailbox. 

To log on as a user: 

1. Click . You see: 

2. In the Box entry box, type your Subscriber Mailbox number. 

3. In the Pass entry box, type your mailbox Security Code. 

4. Click or press Enter. You see the Admin user opening screen. 




5. Click the User Mailbox Options link. You see the Admin user options screen. 




Admin User Options 

You can customize the following options from the Admin user options screen: 

Admin User Options 

Menu Item Mailbox Option Feature 

Mailbox Options Tab 

Security Code OP + S Security Code 

Auto Help OP + AH Auto Help 

Auto Time Stamp OP + AT Auto Time Stamp 

Call Waiting OP + CW Call Waiting 

Auto Forward and Auto Forward Mailbox OP + AF Auto Forward 

Message Notification OP + N Message Notification 

Greetings/Paging Message Tab 

Active Greeting G Greeting 

Auto Attendant DND G Auto Attendant Do Not Disburb 

Email Account Tab 

Consult with your email administrator for more on what you should enter for these options. 

Email Name N/A Unified Messaging / Email Integration 

Smtp Server 

Domain Name 

Smtp Port 

Smtp SSL 

Smtp Authentication 

Smtp Account 

Smtp Password 

Imap4 Server 

Imap4 Port 

Imap4 SSL 

Imap4 Account 

Imap4 Password 

Imap4 Authentication 

(DMS 

Only) 

See the Aspire Mail Quick Reference Guide (P/N 0893410) and Aspire Mail Feature Handbook (P/N 

0893412) for more on the options you can customize using the Mailbox Options and Greetings/Paging 

Message tabs. 




Log Out 

When you are done using the Admin program, you should log out of programming. This prevents unauthorized 

personnel from using your Admin program session to make unauthorized changes to the system. 

To log out of Admin programming: 

1. Click . You see one of the following screens (depending on how you initially logged in. 

User login screen 

Administrator’s login screen 

Navigating the Aspire Mail DMS Admin Program 

The following drawing shows you the basics of navigating the Aspire Mail DMS Admin Program. 

Click to go to the 

previous mailbox. 

Click to jump to 

different mailbox. 

Click to use the 

Copy Command. 

Click to select the type of mailbox 

you want to view. 

Click a tab to access the options 

under that tab. 

Before leaving the current tab, click 

to send your changes to the system. 


Remote Programming Setup (Not for Aspire Mail DMS) 

Windows 2000/XP 



Overview 

To use your Admin PC for Remote Programming: 

■ Set up a new dial-up connection for Admin remote programming. 

■ Dial into the remote system’s Automated Attendant and access it’s Modem Mailbox. 

■ After connecting, start the Admin program. 

Important Remote Programming Notes (except for Aspire Mail DMS) 

■ If the Admin program is already connected to the voice mail (through either the serial port or LAN 

connection), Remote Programming is not available. 

■ If the voice mail is left in the Line Editor mode, Remote Programming is not available, See on page 54 for more. 

■ Remote Programming using the Line Editor is not available. You can only do Remote Programming 

using the Admin program. 

See Modem Mailbox and Remote Programming in the System Guide for more. 

Making a New Dial-Up Connection with Windows 2000 

To make Remote Programming easier, you should set up a new Admin program dial-up connection. 

To set up a new dial-up connection: 

1. Make sure your modem is properly installed, connected, and initialized. 

2. Click Start + Settings + Network and Dial-up Connections + Make New Connection. You see: 




3. Click Next>. You see a screen similar to: 

4. Be sure Dial-up to private network is selected, then click Next>. You see: 

Your modem selections will 

be different than shown. 

5. Select the modem you want to use for your Admin dial-up connections and click Next>. You see: 

6. What you enter for this screen depends on how you intend to use Remote Programming. 

■ If maintaining several sites, you might want to just click Next> without making any entries. You 

would then enter a site telephone number for each maintenance session. 

■ If maintaining a single site, enter the dialing information in this screen and click Next>. 




■ In either case, you then see: 

7. Choose who should have access to this new connection: 

■ To all users of your computer to use the new connection, select For all users. 

■ To allow only you to use the connection, click Only for myself. 

■ In either case, click Next>. You see: 

8. Enter a name for this connection and click Finish. 

■ Windows can optionally add a shortcut for this connection to your desktop. 

9. You will see the log on screen for your new connection. Go to Calling the Remote System below. 

Making a New Dial-Up Connection with Windows XP 

To make Remote Programming easier, you should set up a new Admin dial-up connection. 

To set up a new dial-up connection: 

1. Make sure your modem is properly installed, connected, and initialized. 

2. Click Start + Connect To + Show all connections, then double-click New Connection Wizard. 




You see: 


4. Select Connect to the network at my workplace and click Next>. You see: 




5. Select Dial-up connection and click Next>. You see: 

6. Enter a name for this connection (such as Remote Maintenance) and click Next>. You see: 

7. What you enter for this screen depends on how you intend to use Remote Programming. 

■ If maintaining several sites, you might want to just click Next> without making a phone number entry. 

You would then enter a site telephone number for each maintenance session. 

■ If maintaining a single site, enter the dialing information in this screen and click Next>. 




■ In either case, you then see: 

■ Click Finish. You see: 

8. Click Finish. 

■ Windows can optionally add a shortcut for this connection to your desktop. 

9. You will see the log on screen for your new connection. Go to Calling the Remote System below. 




Calling the Remote System in UltraMail 2000, Aspire Mail, and Aspire Mail 

Plus 

To call the remote system: 

1. Start up your new Admin dial-up connection. 

■ Windows 2000: 

Click Start + Settings + Network and Dial-up Connections + Your new connection name. 

■ Windows XP: 

Click Start + Connect To + Show all connections + Double-click Your new connection name. 

■ Optionally, click the shortcut on your desktop for your new connection. 

■ You see: 

Windows 2000 

Windows XP 

2. Before making any entries on this screen, click Properties so you can check your networking settings. 

You see a screen similar to: 

Your modem selections will 

be different than shown. 




3. Click the Networking tab. You see a screen similar to: 

4. In the previous screen, be sure only Internet Protocol (TCP/IP) is selected, then click OK. (In Windows XP, 

QoS Packet Scheduler will also be selected if installed.) You go back to the log on screen: 

Windows 2000 

Windows XP 

5. Enter data for this screen. 

■ For User name, enter UltraMail2. (Make sure the U and M are capitalized.) 

■ For Password, enter ctl (lower case). 

■ Click in Save password if you want your connection to automatically remember the password. 

■ In Aspire Mail and Aspire Mail Plus, for Dial enter the following: 

- The telephone number of any trunk in the remote phone system that the voice mail Automated 

Attendant answers. 

- Enough pauses (commas) to provide time for the call to go through and the remote Automated 

Attendant to answer. 

- #862 (the logon code for the remote voice mail Modem Mailbox). 

6. Click Dial. 

■ You will be prompted to optionally save the telephone number you entered. 

■ Your modem will call the remote system, negotiate a connection speed, and verify your user name 

and password. 




7. When the connection is set up, you see: 

Windows 2000 

Windows XP 

8. Click OK. 

To start the Admin program in UltraMail, UltraMail 2000, Aspire Mail, and Aspire Mail Plus: 

1. Within 2 minutes: 

■ Click Start + Programs + UltraMail + UltraMail Admin. 

■ Double click the UltraMail Admin icon on your desktop. 

■ In either case, you see: 

2. Enter data for this screen. 

- For IP Address, enter 200.0.0.2. 

- For Service Number, enter 2000. 

- For Password, enter CTL (all caps). 

- Do not select Use serial link. 

- Optionally select Save password to remember your password. 




3. Click Connect. You should see the Admin opening screen. 

To start the Admin program in Aspire Mail DMS 

1. Right click the remote connection icon in the System Tray to get the IP address of the connection (e.g., 

200.0.0.9). 

2. Launch your browser, then drop down to the address listed in step 1 above. 




Setting Up an External Modem in UltraMail and Calling the Remote System 

Part 1: Set up a New Dial-Up Connection on the office PC that you will use to remotely 

program UltraMail 

1. Make a copy of your existing UltraMail dial-up connection. 

■ Windows 2000 

- Click Start + Settings + Network and Dial-up Connections. 

- Right click the existing UltraMail connection + Click Create Copy. 

■ Windows XP 

- Click Start + Connect to. 

- Right click the existing UltraMail connection + Click Create Copy. 

2. For the new (copy) dial-up connection, enable the “Show Terminal Window” option. 


- Click Start + Settings + Network and Dial-up Connections. 

- Right click the Copy of UltraMail connection + Click Properties. 

- Click Configure + Select “Show terminal window” + OK + OK to exit. 


- Click Start + Connect to. 

- Right click the Copy of UltraMail connection + Click Properties. 

- Click Configure + Select “Show terminal window” + OK + OK to exit. 

3. On the office PC, open a HyperTerminal session on the same serial (COM) port used for the direct Ultra- 

Mail connection at 38400, 8, N, 1. 

4. Plug a V.90 compliant modem into that serial port using a compatible straight-through cable. 

5. In HyperTerminal, type AT&F + Enter to initialize the office modem. (You should see OK on your office 

PC screen.) 

6. Close the HyperTerminal session but leave the modem connected and powered-up. 

7. In the Phone and Modem Options Control Panel, make sure your direct connections is set to 38400. 


- Click Start + Settings + Control Panel + Double-click Phone and Modem Options. 

- Click the Modems tab + Click Communications cable between two computers (COM1) + Right 

click + Click Properties. 

- Under the General Tab, be sure Maximum Port Speed is set to 38400. 


- Click Start + Control Panel + Double-click Phone and Modem Options. 

- Click the Modems tab + Click Communications cable between two computers (COM1) + Right 

click + Click Properties. 

- Under the Modem Tab, be sure Maximum Port Speed is set to 38400. 

Part 2: Initialize and Set Up the Remote Modem and the Installation Site 

1. At a PC close to the site's UltraMail PC, open a HyperTerminal session on an available serial (COM) port 

at 38400, 8, N, 1. 

2. Plug the V.90 compliant modem to intend to use at the site into the serial using a compatible straightthrough 

cable. 

3. In HyperTerminal, type AT&F + Enter to initialize the modem. (You should see OK on your PC screen.) 

4. In HyperTerminal, type ATE0Q1S0=1&W + Enter to set up the modem. 

5. Be sure the UltraMail PCB is running and jumper J5 is on pins 1 and 2. 

6. Without turning off the modem, follow the instructions in the UltraMail Quick Setup Guide (P/N 

17710QSET**) and connect the modem to the UltraMail PCB serial port. 




Part 3: Call the Remote Modem and Start the Admin Program 

1. At the office PC, be sure the modem you initialized in Part 1 above is connected to the serial (COM) port 

set up for the UltraMail direct connection. 

2. At the office PC, start up the Copy of UltraMail connection. 


- Click Start + Settings + Network and Dial-up Connections + Copy of UltraMail 


- Click Start + Connect to + Copy of UltraMail 

3. For User Name, enter UltraMail. For password, enter ctl (lower case). You can optionally save the password 

for future sessions. 

4. Click Connect. 

5. When you see the Pre-Dial Terminal Screen, click its title bar to activate it (i.e., bring it to the front). 

6. Type ATDT + The remote modem's telephone number + Enter. 

7. When the modems connect and you see the CONNECT message, click Continue in the Pre-dial Terminal 

Screen. 

8. After UltraMail validates the connection, the communications link between the office PC and the remote 

UltraMail will be set up. 

9. Double-click the UltraMail icon on your desktop to start the Admin Program. (Be sure to select “Use 

serial link”, just as you would for a direct connection.) 

Part 4: Ending the Admin Programming session. 

1. Click File + Close to exit the Admin program. 

2. Disconnect the remote connection. 


- Click Start + Settings + Network and Dial-up Connections + Right click Copy of UltraMail + 

Click Disconnect. 


- Click Start + Connect to + Right click Copy of UltraMail + Click Disconnect. 


Upgrading the Hardware 

Installing the Port Expansion Software Upgrade 



Overview 

This procedure allows you to expand the number of voice mail ports on your UltraMail, Aspire Mail, or 

Aspire Mail DMS PCB. The following upgrades are available.They are software upgrade procedures and do 

not require that you purchase and install any additional hardware. 

To install a Port Expansion Software Upgrade: 

■ 

■ 

■ 

■ 

■ 

■ 

Compatibility Guidelines (UltraMail and Aspire Mail only): 

■ Entering an Authorization Code that contains a succession of nines (e.g., 999) requires voice mail 

software version 11.07 or higher. In earlier versions, the voice mail would hang up in the middle of 

data entry if the code contained a succession of nines. 

Port Expansion Software Upgrades 

Upgrade Part Number 

Description 

0891044 Upgrades your 2 port Aspire Mail (P/N 0891032) PCB to 

4 voice mail ports. 

0891066 Upgrades your 4 port Aspire Mail FMS+ (P/N 0891052) 

to 8 voice mail ports. 

0891010 Upgrades your 4 port Aspire Mail DMS (P/N 0891030) to 

8 voice mail ports. 

Following normal procedures, purchase the Port Expansion Software Upgrade. 

Go to Part 1 below and get your voice mail Configuration Code. 

Contact NEC Unified Solutions Customer Service (800-365-1928 or elynch@necunified.com) with this 

code. They will provide you with your Port Expansion Authorization Code. 

- To email your Configuration Code, go to Emailing the Port Expansion Authorization Code to Customer 

Service on page 45. 

Go to Part 2 below and enter your Port Expansion Authorization Code. This will unlock the additional 

ports on your PCB. 

Shut down and then reset the PCB. Refer to Installation in Aspire on page 2 for more. 

Program the telephone system to include the 2 new ports in your voice mail setup. See Programming for 

more. 

Entering the Port Expansion Authorization Code 

Part 1: Obtaining the Port Expansion Authorization Code 

To obtain the Port Expansion Authorization Code: 

1. Log onto the System Administrator’s mailbox (301). 

2. Dial SA to access the System Administrator options. 

3. Dial UPGRADE (8747233) to select the Upgrade option and write down the announced voice mail Configuration 

Code. (In Aspire Mail DMS, you can also get this code from View: Misc Options: Upgrade ID.) 

■ This code is a sequence of up to 6 numbers. When you hear the code, each number is separated by 2 

short beeps. 

■ An example of a sample code is: 26624 10561 33716 9772 18881 54160 

4. Dial # twice, then X twice to exit your mailbox. 

5. Contact NEC Unified Solutions Customer Service (800-365-1928 or elynch@necunified.com) and 

obtain the Port Expansion Authorization Code for your voice mail system that corresponds to your Configuration 

Code. 






Part 2: Entering the Port Expansion Authorization Code 

To enter the Port Expansion Authorization Code: 



3. Dial UPGRADE (8747233). 

4. After the voice prompt starts, enter your Port Expansion Authorization Code + #. 

■ When entering this code, be sure to dial # at the end of the sequence. 

■ An example of an entry is: 08471 26878 26522 62376 17436 36039 # 


6. Shut down and then reset the PCB. Refer to Installation in Aspire on page 2 for more. 

■ You can optionally use the Shutdown command from the System Administrator’s Mailbox (SA + SD) 

to reset the voice mail PCB. 

7. Program the telephone system to include the new ports in your voice mail setup. See Programming for 

more. 




Emailing the Port Expansion Authorization Code to Customer Service 

 

1. From the Admin program, click Reports: Activity to run the Activity Log. 

2. Scroll to the bottom of the log. You should see a section of the report similar to the following which 

shows your Configuration Code. 

3. Click Save Report and save the Activity Log as a text (.txt) file to a convenient location on your hard drive. 

4. Open the saved report in your text editor (such as Notepad), copy the Configuration Code, and then paste 

the code into a new (blank) email. 

5. Send the email to NEC Unified Solutions Customer Service (elynch@necunified.com), along with whatever 

other information they may require to process your upgrade. 

6. Customer Service will send you a return email containing your Port Expansion Authorization Code. 

Emailing the Code in Aspire Mail DMS 

1. From the Main Menu, click View: Misc Options. You see: 

1. Copy the sequence of numbers in the Upgrade ID and paste the code into a new (blank) email. 



3. Customer Service will send you a return email containing your Port Expansion Authorization Code. 


Upgrading the Software 

 


 

 


■ This option requires voice mail software version 11.05 or higher and Admin version 3.0.1.7 or higher. 

■ In voice mail software version 11.07 or higher, inadvertently selecting the Feature Files option will 

not cause the backup to fail. 

■ 

■ 

■ 

Important Steps Prior to Upgrading 

Be sure the telephone system’s Date and Time is set correctly. 

Use a grounded wrist strap to prevent static damage to the Aspire Mail PCB. 

Enable System Options: [General 2] Miscellaneous: Auto Disk Maintenance Time to ensure your flash 

card always has enough room to perform a backup. 

 

You should always back up the site database, recorded names, messages, and greetings before upgrading the 

voice mail software. If you don’t, all recordings and programmed options will be lost after the upgrade. 

1. From the admin Program, click Tools: Backup. You see: 

2. Select the options as shown above. 

■ The backup files will be stored on the Admin PC’s C drive in the folder UltraMail Backup. 

■ Optionally click Browse and select another location for the backup files. 

Backup Tips for Systems with Full Flash Cards 

If your flash card is full (i.e., you cannot store any more voice messages), use the following procedure to back 

up your system. 

■ Backup your voice messages first. (Be sure to deselect System Database.) Please be patient; the backup 

may take a long time (several hours). 

■ After the voice message backup completes, delete some mailbox messages. (You will not lose these messages 

since you will restore them in step 4 of these instructions.) 

■ Backup your system database 

Enable System Options: [General 2] Miscellaneous: Auto Disk Maintenance Time to ensure your flash card 

always has enough room to perform a backup. 



 

3. Click OK. Admin will back up the site database, recorded names, messages, and greetings to the directory 

you specify. The backup may take several minutes. When the backup completes, you see: 

4. Click Close to exit. 

 

1. Briefly press (i.e., tap) the Aspire Mail PCB Reset button. 

2. Wait about 20 seconds for the CF POW (compact flash power) LED to go out. 

3. When the CF POW LED goes out, remove the flash card. 

 

1. Plug in the new flash card (with the label facing up). 

2. Hold down the Reset button for about 6 seconds. 

3. When the top 3 LEDs on the Aspire Mail PCB light solid green, release the Reset button. 

■ The voice mail application will restart and the soft keys will function. 

■ Your Aspire Mail will now be running with the new software and default programming. Go to Part 4 to 

restore your system database, greetings, announcements, names, and messages. 

 

1. From the Admin Program, click Tools: Restore. You see: 

2. Select the options as shown above. 

■ If you backed-up to an alternate directory in Part 1, click Browse and select that directory. 

3. Click OK. Admin will restore the site database, recorded names, messages, and greetings from the directory 

you specify. The restore may take several minutes. When the restore completes, you see: 

4. Click Close to exit. 



 

 

 

Important 

Before upgrading, make a note of the system’s IP address (SA + TCPIP) and Gateway 

address (SA + GATE). You should verify these addresses after upgrading the software. 

 

1. Connect your PC to the system’s RS232 port. 

■ See on page 10 for more. 

2. Launch HyperTerminal and set up a new HyperTerminal connection for the Aspire Mail Plus PCB. 

■ The communications parameters should be 38400 bps, 8 bits, no parity, and 1 stop bit (38400, 8, N, 1). 

 

1. Briefly press (i.e., tap) the Aspire Mail Plus Reset button. 

2. Wait about 20 seconds for the APP LED to light solid (red). 

3. Using proper static precautions, unplug the Aspire Mail Plus PCB. 

4. Insert the Update Flash Card into the Aspire Mail Plus PCB Flash Card socket. 

5. Plug in the Aspire Mail Plus PCB and watch your HyperTerminal screen. When you see a screen similar to 

the one below, immediately press Enter. 

■ You should then see: C:\> 

6. Type D:\INSTALL and press Enter to start the Upgrade Utility. 

■ When the upgrade completes (after about 5 or 6 minutes), you should see C:\> again. 

 

1. Once the Update Utility completes, shut down and then reset the Aspire Mail Plus PCB by holding down 

the Reset button for about 6 seconds. 

2. Immediately remove the Update Flash Card and release the Reset button. 

■ The Aspire Mail Plus will restart with the new voice mail software installed. 

■ All recordings and site programming will be retained. 

 

1. When the Aspire Mail Plus restarts, log onto the System Administrator’s mailbox and verify the IP address 

(SA + TCPIP) and Gateway address (SA + GATE). 



Upgrading Aspire Mail DMS 


Aspire Mail DMS Software Upgrade Procedure 

Part 1: Upload the Software Update Files to Aspire Mail DMS 

To upload the Aspire Mail DMS software update files: 

1. Copy the software update file to a convenient location on your PC hard disk. 

■ Normally, you receive this file on CD from NEC Unified Solutions Customer Service or download it 

from the UBSD Support Site (http://ws1.necii.com). 

■ These are compressed files that must be decompressed in Part 2. 

2. From the Main Menu, click Tools: Updates. You see the Update Window. 

Sample Only 

3. Click Import. You see the Upload Service Window. 

Shows previously installed Admin (Gui), 

Voice Mail (VM), and DSP updates (if any). 

4. Click Browse and locate the update files you downloaded to your PC hard disk. 

5. Double-click the file you want to upload. 

■ Since there are two Browse buttons, you can upload two files at the same time. 

6. Click Upload Now to upload the software update file to Aspire Mail DMS. When the upload completes, 

you see an alert similar to the following: 

7. Click OK to dismiss the alert box and return to the Upload Service Window. 

■ The Upload Summary box shows a summary of the update files you uploaded to Aspire Mail DMS. 

8. Repeat steps 4 -6 until you have uploaded all the software update files. 

9. Click Close Window to close the Upload Service Window and return to the Update Window. 




Part 2: Decompressing the Uploaded Software Update Files 

1. Now that the software update files are uploaded to the Aspire Mail DMS, click the Update Window 

Refresh button. You see the Local Archives and Backups window. 

Click to decompress 

the file. 

Click to optionally 

erase the file. 

2. The files you uploaded will appear in the file list. If the update consists of multiple software update files, 

you must decompress the files in the following order: 

■ *.web 

■ *.ssl 

■ *.dsp 

■ *.vm 

■ *.vmsp 

3. To decompress a software update file, in the Action field click Update. You see an alert similar to the 

following: 

4. Click OK to dismiss the alert and install the selected file. 

5. When the install completes, you return to the Local Archives and Backups window. 

6. Scroll to the bottom of the window and click Refresh. The Local Archives and Backups window 

refreshes. 

7. When you are done decompressing the software update files, click Tools: Post Update check to compete 

the procedure. 

■ Your browser will refresh (click) every few seconds until the check completes. 

8. When the Post Update Check completes, shut down and then reset voice mail PCB. 



Activating Features and Upgrading Licenses 


Overview 


■ In Aspire Mail, Aspire Mail FMS+, and Aspire Mail Plus, voice mail software version higher than 

11.08 is recommended for AMIS Networking. No additional hardware is required. 

■ AMIS networking is a standard feature in all versions of Aspire Mail DMS. 

This procedure allows you activate features (such as AMIS Networking in Aspire Mail, Aspire Mail FMS+ 

and Aspire Mail Plus) and expand licenses (for Desktop Messaging and Call Control in Aspire Mail DMS). 

The following features and licenses are available. They are software upgrade procedures and do not require 

that you purchase and install any additional hardware. 

To activate a feature or expand a license: 

■ 

■ 

■ 

■ 

■ 

■ 

Enabling Features and Upgrading Licenses 

Upgrade Part Number 

Description 

0891059 AMIS Networking for Aspire Mail, Aspire Mail FMS+, 

and Aspire Mail Plus. 

0891020 10 Seat Desktop Messaging/Call Control License Expansion 

for Aspire Mail DMS. 

Following normal procedures, purchase the feature option or license expansion. 

Go to Part 1 below and get your voice mail Configuration Code. 

Call NEC Unified Solutions Customer Service (800-365-1928 or elynch@necunified.com) with this 

code. They will provide you with your Authorization Code. 

- To email your Configuration Code, go to Emailing the Feature Activation or License Expansion 

Code to Customer Service on page 53. 

Go to Part 2 below and enter your Authorization Code. This will unlock the feature or expand the license 

on your PCB. 

Shut down and then reset the PCB. 

Set up the feature options. 

Entering the Authorization Code 

Part 1: Obtaining the Authorization Code 

To obtain the feature activation or license Authorization Code: 



3. Dial UPGRADE (8747233) to select the Upgrade option and write down the announced voice mail Configuration 

Code. (In Aspire Mail DMS, you can also get this code from View: Misc Options: Upgrade ID.) 

■ This code is a sequence of up to 6 numbers. When you hear the code, each number is separated by 2 

short beeps. 

■ An example of a sample code is: 26624 10561 33716 9772 18881 54160 


5. Call NEC Unified Solutions Customer Service (800-365-1928 or elynch@necunified.com) and obtain 

the Authorization Code for your voice mail system that corresponds with your Configuration Code. 






Part 2: Entering the Feature or Option Authorization Code 

To enter the Authorization Code: 



3. Dial UPGRADE (8747233). 

4. After the voice prompt starts, enter your Authorization Code + #. 

■ When entering this code, be sure to dial # at the end of the sequence. 

■ An example of an entry is: 08471 26878 26522 62376 17436 36039 # 


6. Shut down and then reset the PCB. Refer to Installation in Aspire on page 2 for more. 

■ You can optionally use the Shutdown command from the System Administrator’s Mailbox (SA + SD) 

to reset the voice mail PCB. 

7. Set up the feature options. 




Emailing the Feature Activation or License Expansion Code to Customer Service 

 

1. From the Admin program, click Reports: Activity to run the Activity Log. 

2. Scroll to the bottom of the log. You should see a section of the report similar to the following which 

shows your Configuration Code. 

3. Click Save Report and save the Activity Log as a text (.txt) file to a convenient location on your hard drive. 

4. Open the saved report in your text editor (such as Notepad), copy the Configuration Code, and then paste 

the code into a new (blank) email. 



6. Customer Service will send you a return email with your Feature Activation or License Expansion Code. 

Emailing the Code in Aspire Mail DMS 

1. From the Main Menu, click View: Misc Options. You see: 

2. Copy the sequence of numbers in the Upgrade ID and paste the code into a new (blank) email. 



4. Customer Service will send you a return email with your Feature Activation or License Expansion Code. 


 

 

 

 

The voice mail PCB’s RS232 port can optionally support the Line Editor, which is a text-only editor program 

that runs in a HyperTerminal session. This may be an option if you are an expert user of the Line Editor 

in NVM-2000 and VANGARD Mail products. You can set up the RS232 port to work with either the Line 

Editor or the Admin Program, but not both. 

To activate the Line Editor: 

1. Connect your PC to the system’s RS232 port. 

■ See on page 10 for more. 

2. Launch HyperTerminal and set up a new HyperTerminal connection for the Aspire Mail Plus PCB. 

■ The communications parameters should be 38400 bps, 8 bits, no parity, and 1 stop bit (38400, 8, N, 1). 

3. Momentarily press (tap) the Reset button to shut down the voice mail. 

4. Reset the Aspire Mail Plus PCB by holding down the Reset button for about 6 seconds. 

5. When the top 3 LEDs on the Aspire Mail Plus PCB light solid green, release the Reset button. 

6. When you see the following HyperTerminal screen, immediately press Enter. 

7. You then see: 


 

8. Immediately type 1 + Enter to enable the Line Editor. 

9. The boot process will continue. When you see the following screen, you can use the Line Editor. 

To deactivate the Line Editor (and enable the Admin program): 

1. Repeat the procedure above, but type 2 + Enter in step 7. 


 

 

 

 

1. When you see the following screen, click Create. 

2. For the screen below, select Connect directly to another computer and click Next. 

3. In the following screen, select the serial port you intend to use and click Next. 


4. For the following screen, click Next. 

 

 

5. In the screen that follows, enter UltraMail and click Finish. 

6. Select Configure below. 


 

7. Make the settings as shown below and click OK. 

8. Make the settings as shown below on the Security tab. 


 

9. Make the settings as shown below on the Networking tab. Make sure that only Internet Protocol (TCP/ 

IP) is selected. Click OK. 

10.When you see the following, click the Close button. 


 

 

 

1. When you see the screen below, click Create. 

2. Enter your area code in the following screen and click OK. 

3. When you see the screen below, click OK. 


 

4. Select Connect directly to another computer in the following screen, then click Next. 

5. In the following screen, select the Communications Port you intend to use and click Next. 

6. Type in UltraMail for the connection name below, then click Finish. 


 

7. Make sure the device is the communication port you selected and click Configure below. 

8. For the following configuration options, select 38400 for the speed, check the hardware features selections, 

and click OK. 


 

9. In the Security tab below, select Advanced and keep the default setting. 

10. In the Networking tab, only select Internet Protocol (TCP/IP) and QoS Packet Scheduler, then click OK. 

11. When you see the following screen, click Close to close the dialog. 


 



4 Forest Parkway, Shelton, CT 06484 

Tel: 800-365-1928 Fax: 203-926-5458 


Other Important Telephone Numbers 

Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450 

Customer Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5444 

Customer Service FAX: . . . . . . . . . . . . . . . . . . . . . . .203-926-5454 

Technical Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-925-8801 

Discontinued Product Service: . . . . . . . . . . . . . . . . . .900-990-2541 

Technical Training: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5430 

Emergency Technical Service (After Hours) . . . . . . . .203-929-7920 

(Excludes discontinued products)

*0893110* 

0893110 


4 Forest Parkway, Shelton, CT 06484 

TEL: 203-926-5400 FAX: 203-929-0535 


April 3, 2006 

Printed in U.S.A.

Aspire Mail - Support - NEC Unified Solutions

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