UNIVERGE UX5000 to UNIVERGE SV8100 ... - NEC UX5000

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®UX5000 to SV8100 Migration ManualNDA-31101Issue 1.0

NEC Corporation of America reserves the right to change the specifications, functions, or features atany time without notice.NEC Corporation of America has prepared this document for use by its employees and customers.The information contained herein is the property of NEC Corporation of America and shall not bereproduced without prior written approval of NEC Corporation of America.D term , NEAX and UNIVERGE are registered trademarks of NEC Corporation and Electra Elite is aregistered trademark of NEC America, Inc. Windows is a registered trademark of MicrosoftCorporation. AT&T, the AT&T logo and all other AT&T marks are trademarks of AT&T IntellectualProperty and/or AT&T affiliated companies. Lucent Technologies is a trademark or service mark ofLucent Technologies Inc. Nortel Networks and the Nortel Networks logo are trademarks of NortelNetworks. Verizon Wireless is a trademark of Verizon Trademark Services, LLC. Pentium is atrademark or registered trademark of Intel Corporation or its subsidiaries in the United States and othercountries. AutoTalk is a trademark of Uniden America Corporation. ViewCall and ViewMail areregistered trademarks of Active Voice, LLC. Adobe, Flash and Reader are registered trademarks ofAdobe Systems, Incorporated in the United States and/or other countries. GOOGLE is a trademark ofGoogle Inc. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. SonicView is atrademark of TriVium Systems, Inc. iPhone is a registered trademark of Apple Inc. App Store SM is aservice mark of Apple Inc.Copyright 2010NEC Corporation of America6535 N. State Highway 161Irving, TX 75039-2402Communications Technology Group

TABLE OF CONTENTS___________________________________________________________________________________Chapter 1IntroductionSection 1 General Information................................................................................. 1-1Chapter 2Migrating from UX5000 to SV8100Section 1 UX5000 Migration Process...................................................................... 2-1Section 2 License Replacement.............................................................................. 2-1Section 3 PCPro Conversion from UX5000 to SV8100........................................... 2-6Section 4 Initializing UX5000 Default Value .......................................................... 2-124.1 Initialize UX5000 Default Values ..........................................................2-124.2 UX5000 to SV8100 Default Differences ...............................................2-13Section 5CPU Conversion from UX5000 (IP3NA-CCPU-A1) to SV8100(CD-CP00-US)....................................................................................... 2-375.1 Removal of UX5000 CPU (IP3NA-CCPU-A1) ......................................2-375.2 Installation of SV8100 CPU (CD-CP00-US) .........................................2-375.3 To Perform a System Software and Firmware Upgrade:......................2-39Section 6 Loading License File to SV8100 CPU (CD-CP00-US) .......................... 2-416.1 USB ......................................................................................................2-416.2 PCPro/WebPro .....................................................................................2-42Section 7 Upload ................................................................................................... 2-447.1 Accessing Upload .................................................................................2-447.2 Uploading Data from PCPro to System Memory ..................................2-44___________________________________________________________________________________UX5000 to SV8100 Migration Manuali

Issue ___________________________________________________________________________________1.0SV8100Chapter 3FeaturesSection 1 UX5000 to UNIVERGE SV8100 Feature Comparison List ..................... 3-1Section 2 Features .................................................................................................. 3-9Abbreviated Dialing ......................................................................................... 3-11Account Codes ................................................................................................ 3-17Alarm ............................................................................................................... 3-21Analog Communications Interface (ACI) ......................................................... 3-23Aspire Telephones .......................................................................................... 3-25Automatic Call Distribution (ACD) ................................................................... 3-27Background Music........................................................................................... 3-35Barge-In........................................................................................................... 3-37Call Forwarding – Centrex............................................................................... 3-39Call Forwarding ............................................................................................... 3-41Call Forwarding with Follow Me ...................................................................... 3-47Call Forwarding, Off-Premise .......................................................................... 3-49Call Forwarding/Do Not Disturb Override........................................................ 3-55Call Forwarding, Fixed .................................................................................... 3-57Call Pickup Group ........................................................................................... 3-59Call Redirect.................................................................................................... 3-61Call Waiting/Camp-On..................................................................................... 3-63Callback........................................................................................................... 3-65Caller ID .......................................................................................................... 3-67Central Office Calls, Answering....................................................................... 3-77Central Office Calls, Placing............................................................................ 3-79Central Telephone Book.................................................................................. 3-81Class of Service .............................................................................................. 3-95Conference...................................................................................................... 3-97Department Calling........................................................................................ 3-101Department Step Calling ............................................................................... 3-105___________________________________________________________________________________iiTable of Contents

SV8100 ___________________________________________________________________________________ Issue 1.0Dial Number Preview..................................................................................... 3-107Dial Pad Confirmation Tone .......................................................................... 3-109Direct Inward Dialing (DID)............................................................................ 3-111Direct Inward Line (DIL)................................................................................. 3-113Direct Inward System Access (DISA) ............................................................ 3-115Direct Station Selection (DSS) Console ........................................................ 3-119Directed Call Pickup ...................................................................................... 3-125Directory Dialing ............................................................................................ 3-127Display Messaging, Selectable...................................................................... 3-129Distinctive Ringing, Tones and Flash Patterns.............................................. 3-131Do Not Disturb ............................................................................................... 3-133Door Box........................................................................................................ 3-135E911 Compatibility......................................................................................... 3-137Forced Trunk Disconnect .............................................................................. 3-139Group Call Pickup.......................................................................................... 3-141Handsfree Answerback/Forced Intercom Ringing ......................................... 3-143Headset Operation ........................................................................................ 3-145Hold ............................................................................................................... 3-147Hotline ........................................................................................................... 3-151Intercom......................................................................................................... 3-153Intercom Abandoned Call Display ................................................................. 3-155IP DECT Terminal ......................................................................................... 3-157Loop Keys...................................................................................................... 3-159Maintenance .................................................................................................. 3-161Meet Me Conference ..................................................................................... 3-163Meet Me Paging ............................................................................................ 3-167Meet Me Paging Transfer .............................................................................. 3-169Memo Dial ..................................................................................................... 3-171Message Waiting ........................................................................................... 3-173Mobile Extension ........................................................................................... 3-175___________________________________________________________________________________UX5000 to SV8100 Migration Manualiii

Issue ___________________________________________________________________________________1.0SV8100Multiple Directory Numbers/Call Coverage ................................................... 3-179Name Storing ................................................................................................ 3-181Networking – AspireNet................................................................................. 3-183Off Hook Signaling ........................................................................................ 3-185One-Touch Calling ........................................................................................ 3-187OPX (Off-Premise Extension) ....................................................................... 3-193Paging, External ............................................................................................ 3-195Paging, Internal ............................................................................................. 3-197Park ............................................................................................................... 3-199PBX Compatibility.......................................................................................... 3-205Programmable Function Keys ....................................................................... 3-207Repeat Redial................................................................................................ 3-209Reverse Voice Over ...................................................................................... 3-211Room Monitor................................................................................................ 3-213Save Number Dialed ..................................................................................... 3-215Selectable Display Messaging ...................................................................... 3-217Selectable Ring Tones .................................................................................. 3-219Serial Call ...................................................................................................... 3-221Single Line Terminals, Analog 500/2500 Sets .............................................. 3-223Station Message Detail Recording ................................................................ 3-225Tandem Ringing ............................................................................................ 3-227Tandem Trunking (Unsupervised Conference) ............................................. 3-229Tie Lines........................................................................................................ 3-235Time and Date............................................................................................... 3-237Toll Restriction............................................................................................... 3-239Toll Restriction Override................................................................................ 3-241Toll Restriction, Dial Block............................................................................. 3-243Transfer ......................................................................................................... 3-245Trunk Group Routing..................................................................................... 3-249Trunk Groups ................................................................................................ 3-251___________________________________________________________________________________ivTable of Contents

SV8100 ___________________________________________________________________________________ Issue 1.0Trunk Queuing/Camp-On .............................................................................. 3-253Voice Over..................................................................................................... 3-255Voice Response System (VRS)..................................................................... 3-257Volume Controls ............................................................................................ 3-265Warning Tone for Long Conversation............................................................ 3-267___________________________________________________________________________________UX5000 to SV8100 Migration Manualv

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LIST OF FIGURES___________________________________________________________________________________Figure 2-1 Web Server – Registration Screen .................................................................... 2-2Figure 2-2 Web Server – Replacement Screen .................................................................. 2-2Figure 2-3 Web Server – Hardware Key Code Entry ......................................................... 2-3Figure 2-4 Web Server – RMA Replacement Code Entry .................................................. 2-3Figure 2-5 Web Server – Validate Button ........................................................................... 2-4Figure 2-6 Web Server – SV8100 Replacement Hardware Key Code ............................... 2-4Figure 2-7 Web Server – SV8100 Replacement Hardware Key Code ............................... 2-5Figure 2-8 PCPro – Connect Screen .................................................................................. 2-6Figure 2-9 PCPro – Download Screen ............................................................................... 2-7Figure 2-10 PCPro – Save As Screen .................................................................................. 2-7Figure 2-11 PCPro Login Screen ......................................................................................... 2-8Figure 2-12 Open Screen ..................................................................................................... 2-9Figure 2-13 SV8100 PCPro Popup ...................................................................................... 2-9Figure 2-14 SV8100 PCPro Screen ................................................................................... 2-12Figure 2-15 SV8100 PCPro Popup .................................................................................... 2-12Figure 2-16 Install CPU Battery .......................................................................................... 2-38Figure 2-17 SV8100 USB Slot ............................................................................................ 2-41Figure 2-18 Telephone Programming Screen .................................................................... 2-41Figure 2-19 Feature Activation SubMenu ........................................................................... 2-42Figure 2-20 Feature Activation - Open Screens ................................................................. 2-42Figure 2-21 PCPro Activation Screen ................................................................................. 2-43Figure 2-22 Notepad Screen .............................................................................................. 2-43Figure 2-23 PCPro – Upload Screen .................................................................................. 2-44Figure 2-24 PCPro Trunk Port Popup ................................................................................ 2-46___________________________________________________________________________________UX5000 to SV8100 Migration Manualvii

Issue ___________________________________________________________________________________1.0SV8100Figure 2-25 PCPro Station Port Popup .............................................................................. 2-46Figure 3-1 Right Cursor Key Operation ............................................................................ 3-16___________________________________________________________________________________viiiList of Figures

LIST OF TABLES___________________________________________________________________________________Table 1-1 Application Chart for Migration .......................................................................... 1-3Table 1-2 Hardware Chart for Migration ............................................................................ 1-5Table 1-3 Networking Compatibility Chart ......................................................................... 1-8Table 1-4 Networking Chart for SV8100/Migrated UX ....................................................... 1-8Table 2-1 PCPro Default Accounts .................................................................................... 2-8Table 2-2 Conversion Exceptions .................................................................................... 2-10Table 3-1 Feature Comparison List ................................................................................... 3-2Table 3-2 Keys for Entering Names ................................................................................ 3-12Table 3-3 Keys for Entering Names ................................................................................ 3-69Table 3-4 Keys for Entering Names ................................................................................ 3-72Table 3-5 Keys for Entering Names .............................................................................. 3-181Table 3-6 Keys for Entering Names .............................................................................. 3-187___________________________________________________________________________________UX5000 to SV8100 Migration Manualix

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IntroductionSECTION 1GENERAL INFORMATIONThis chapter provides detailed specifications for the SV8100 systemtechnician. The technician should review this information carefully beforeinstalling the system.The SV8100 Migration manual provides information pertaining to thefeatures that can be migrated to the UNIVERGE SV8100 system.For a complete list of SV8100 Manuals, visit www.NECNTAC.com. Whenlogged in, click on Technical Documentation.Chapter 3 – Features, provides information for migrating UX5000features to the UNIVERGE SV8100 system. Version 4000 or highersoftware is required for migration of the UX5000 to the SV8100.Table 3-1 Feature Comparison List on page 3-2 lists the names of all theUX5000 features and their comparable UNIVERGE SV8100 features. Ifthere is no entry in either the UX5000 Feature Name or UNIVERGESV8100 Feature Name columns, this means there is no comparablefeature. Each UX5000 feature, which can be migrated to the UNIVERGESV8100 system, is discussed in the remainder of Chapter 2.UX5000 TDM Terminals will display "Error" upon initial boot up and then clearand function normally.1IntroductionUpon completion of the UX5000 to SV8100 Migration,re-use of the UX5000 CPU is prohibited and is notsupported by NEC.UX5000 to SV8100 Migration Manual 1 - 1

Issue 1.0SV8100ConditionsVersion 4000 or higher software and replacement CPU (UNIVERGESV8100 CPU/CD-CP00-US) is required for UX5000 migration to theSV8100.The UXMail and UM8000 in combination cannot be networked togetherusing the AMIS/PlusNet feature.A combination of UX5000 and SV8100 Terminals within the samesystem is not supported.When SV telephones are installed, CAP key mode must be used. WhenUX telephones are installed, Loop key mode must be used (Program20-02-23).Additional UX5000 terminal hardware (displays, button kits, key kits,handsets, adapters etc.) will only connect to UX5000 terminals.Additional SV8100 terminal hardware (displays, button kits, key kits,handsets, adapters etc.) will only connect to SV8100 terminals.Only UX5000 RTU, GSWU or PVAU blades must be installed in aUX5000 Chassis and only SV8100 RTU, GSWU or PVAU blades mustbe installed in a SV8100 Chassis. Example for these three blades: whiteblades (UX5000) must be installed in a white chassis (UX5000) and blueblades (SV8100) must be installed in a blue chassis (SV8100).When migrating an IntraMail CF to a SV8100, the IntraMail mailboxsoftkeys are replaced with VM8000 InMail softkeys. As such, someaudio prompts will not match the softkey that is displayed. To match theaudio prompts to the SV8100 softkeys, it is strongly recommended touse the VM8000 InMail Utility to update the language prompt files.Greetings and messages stay intact as long as the drive is notreinitialized. Refer to the VM8000 InMail System Guide for InMail Utilityinformation.Time and Date are not converted. The Time and Date must be manuallyset.UX Terminals: When the "Mic" key is ON, the "Mic" is muted.SV Terminals: When the "Mic" key is OFF, the "Mic" is muted.When using SV8100 Terminals the "Mic" key can be used to mute thehandset. This function is not available with UX5000 terminals.UXMail can not be used for ACD Delay Announcements.Call Forwarding settings are not converted during migration. CallForwarding settings must be re-assigned after completion of migration.1 - 2 Introduction

SV8100 Issue 1.0Table 1-1 Application Chart for MigrationApplicationSupportsUXTerminalSupportsSVTerminalMinimumRequiredSoftwareVersionConditionUX5000:InDepth Future Future N/A Future release.IntraMail Utility Yes Yes 1.0.2 IntraMail Connectibility only.Phone Dialer Yes No 1.0 Requires all UX5000 terminals in single system.Sonic View IP Recorder No Yes 1.2.0.10032UX Mail Desktop Messaging Yes Yes 4.29 For UX Mail user only.UX5000 1 st Party CTI Driver Yes No 3.03 Requires all UX5000 terminals in single system.UX5000 3 rd Party CTI Driver Yes No 3.03 Requires all UX5000 terminals in single system.UX5000 Call Analyst Yes Yes 3.0 Build6249UX5000 DesktopApplications (DesktopClient)UX5000 DesktopApplications (DesktopShared Services)No No N/A Not supported.No No N/A Not supported.UX5000 IP Phone Manager Yes No 3.2.0 Indicates UX5000 phone type names(ex. IP-12e).UX5000 IP Terminal DataMaintenance ToolYes No 1.1.1.0 Connects to UX5000 terminal only.UX5000 PCPro No No N/A Will connect to UX5000 only.UX5000 Softphone Yes No 2.0.2.4 Requires all UX5000 terminals in single system.SV8100:ACD/MIS Yes Yes 1.4.3.0DTPlusWare No Yes 1.01 Requires all SV8100 terminals in single system.Sonic View IP Recorder No Yes 1.2.0.10032SP310 IP Softphone No Yes 3.6.0.0 Requires all SV8100 terminals in single system.SV8100 CommunicationsAnalyst EnterpriseSV8100 DesktopApplications (DesktopClient)Yes Yes 3.0 Build5242Future Yes 3.6.0.0 Requires all SV8100 terminals in single system.UX5000 to SV8100 Migration Manual 1 - 3

Issue 1.0SV8100Table 1-1 Application Chart for Migration (Continued)ApplicationSupportsUXTerminalSupportsSVTerminalMinimumRequiredSoftwareVersionConditionSV8100 DesktopApplications (DesktopShared Services)Future Yes 3.6.0.0 Requires all SV8100 terminals in single system.SV8100 IP Phone Manager No Yes 3.1.0 Indicates SV8100 phone type names(ex. DT710).SV8100 IP Terminal DataMaintenance ToolNo Yes 1.1.1.0 Connects to SV8100 terminal only.SV8100 PCPro Yes Yes 4.00 V4000 or higher PCPro is required.UCB No Yes 5.0SP4 Requires all SV8100 terminals in single system.uMobility No Yes 03_04_01-16MAR10View Call No Yes 3.4.1.0 For UM8000 user only.VM8000 InMail Utility Yes Yes 1.0.2 InMail connectibility only.SV8100/UX5000:1 st Party CTI Driver Yes Yes 3.03 Requires all SV8100 terminals in single system.3 rd Party CTI Driver Yes Yes 3.03 Requires all SV8100 terminals in single system.IP Phone Manager forMH240Yes Yes 3.0.0 Same tool can be used for both SV8100 andUX5000.Voice Security Recorder Yes Yes 2.3.01 - 4 Introduction

SV8100 Issue 1.0Table 1-2 Hardware Chart for MigrationUX5000 HardwareEquipment NameSupportedinMigrationLimitations9.5” 3-Blade BaseChassis9.5” 3-Blade ExpansionChassisIP3NA-3KSU-B1 Yes Cannot mount a SV expansion chassis (670068CHS2U E) to this chassis.IP3WW-3KSU-E1 Yes Cannot mount this expansion chassis to SV 9.5”base KSU (670067 CHS2U B-US).19” 6-Blade 2U Chassis IP3NA-6KSU-A1 Yes Cannot install PZ-BS11 card (670101).Cannot install SV GSWU blade (670124 CD-ETIA).Cannot install SV RTU blade (670122 CD-RTB).Cannot install SV PVAU blade (670131 CD-PVAA).Cannot install SV PVA-CNF CF (670838).Cannot install SV PVA-IVR CF (670839).CPU Main ProcessorBladeMemory ExpansionDaughter BoardVM/VRS/ModemDaughter Board32-Resource VoIPDaughter Board64-Resource VoIPDaughter Board128-Resource VoIPDaughter BoardExpansion Blade for BaseChassis (BS10)IP3NA-CCPU-A1IP3WW-MEMDB-A1IP3WW-16VMDB-B1IP3WW-32VOIPDB-A1IP3WW-64VOIPDB-A1IP3WW-128VOIPDB-A1IP3WW-EXIFU-B1NoYesYesYesYesYesYesExpansion Blade forExpansion Chassis(BS11)InRouter Blade with 8-PortLicense8-Port Switching HUBBase Blade with POEIP3WW-EXIFU-E1 Yes Cannot install this blade in SV 9.5” KSU (670067CHS2U U-US) or 19” KSU (670015 CHS2U-US).IP3WW-RTU-B1 Yes Cannot install this blade in SV 9.5” KSU (670067CHS2U U-US) or 19” KSU (670015 CHS2U-US).IP3WW-GSWU-B1 Yes Cannot install this blade in SV 9.5” KSU (670067CHS2U U-US) or 19” KSU (670015 CHS2U-US).PMS Interface PMS-U10 Adapter Yes2PGDAD AudioInput/Ouput AdapterIP1WW-2PGDADYesUX5000 to SV8100 Migration Manual 1 - 5

Issue 1.0SV8100Table 1-2 Hardware Chart for Migration (Continued)UX5000 HardwareEquipment NameSupportedinMigrationLimitations4-Port Loop/Ground-StartTrunk Blade (Installs inuniversal blade slot)IP3WW-4COIU-LG1Yes4-Port Loop/Ground-StartTrunk Daughter BoardIP3WW-4COIDB-LG1YesT1/PRI Interface Blade IP3WW-PRIU-A1 Yes2-Channel BRI Blade IP3WW-2BRIU-A1 Yes2-Channel BRI DaughterBoardIP3WW-2BRIDB-A1Yes4-Port DID/OPX Blade IP3NA-4DIOPU-A1 Yes4-Port E&M Tie LineBlade8-Port Digital StationBlade (Installs in universalblade slot)8-Port Digital StationDaughter Board16-Port Digital StationBlade4-Port Analog StationBlade (Installs in universalblade slot)4-Port Analog StationDaughter Board8-Port Analog StationBlade8-Port Analog StationDaughter Board8-Port Digital Station/2-Port Analog Station“Combo” BladeIP3NA-4TLIU-A1IP3WW-8ESIU-A1IP3WW-8ESIDB-B1IP3WW-16ESIU-A1IP3WW-4SLIU-A1IP3WW-4SLIDB-A1IP3WW-8SLIU-A1IP3WW-SLIDB-A1IP3WW-082U-A1YesYesYesYesYesYesYesYesYesPVAU Blade IP3WW-PVAU-A1 Yes Cannot install this blade in SV 9.5” KSU (670067CHS2U U-US) or 19” KSU (670015 CHS2U-US).1 - 6 Introduction

SV8100 Issue 1.0Table 1-2 Hardware Chart for Migration (Continued)UX5000 HardwareEquipment NameSupportedinMigrationLimitationsMultimedia ConferenceServer Compact FlashAU UX Conf BridgeApp CFYes Cannot install this blade in SV 9.5” KSU (670067CHS2U U-US) or 19” KSU (670015 CHS2U-US).Cannot use this application with the following SVapplications.Desktop SuiteSoftphoneUCBDTPlusWare1 st /3 rd party CTIIVR Application CompactFlashAU IVR APP CF Yes Cannot install this blade in SV 9.5” KSU (670067CHS2U U-US) or 19” KSU (670015 CHS2U-US).Cannot use this application with the following SVapplications.Desktop SuiteSoftphoneUCBDTPlusWare1 st /3 rd party CTI4-Port/16-Hour IntraMail/VRS CompactFlashAU IntraMail-256MAPP CFYes4-Port/32-Hour IntraMail/VRS CompactFlashAU IntraMail-512MAPP CFYesUX-Mail/ApplicationProcessor BladeIP3WW-APSU-A1Yes4-Port/125-Hour UX-MailCompactFlashUX-Mail 2GCompactFlashYesAMIS Networking is not supported with SV8100UM8000.4-Port/550-Hour UX-MailCompactFlashUX-Mail 8GCompactFlashYesAMIS Networking is not supported with SV8100UM8000.UX5000 to SV8100 Migration Manual 1 - 7

Issue 1.0SV8100Table 1-3 Networking Compatibility ChartSV8100/Migrated UX5000(R4 or Higher)UX5000/Aspire(R3 or Lower)SV8300SV8100/Migrated UX5000(R4 or higher)CCIS (Note 3)Netlink (Note 1)AspireNet (Note 4 & 5)AspireNet (Note 4) CCIS (Note 3)UX5000/Aspire(R3 or lower)AspireNet (Note 4)AspireNetCygniLink (Note 2)Networking not supported.SV8300 CCIS (Note 3) Networking not supported. CCISRemoteLinkAll three platforms SV8100, UX5000 and SV8300 cannot be networked at the same time because AspireNet and CCIS cannot beused at the same time.Note 1: CCIS and NetLink can be used at the same time.Note 2: AspireNet and CygniLink (UX5000 only) can be used at the same time.Note 3: SV terminals only on SV8100.Note 4: UX terminals only on SV8100.Note 5: CCIS and AspireNet cannot be used at the same time.Table 1-4 Networking Chart for SV8100/Migrated UXSV8100/Migrated UXNetworking TypeProgram20-02-23UX TerminalSupportSV TerminalSupportConditionCCISNetLinkAspireNetOriginal (CAP Key)modeUX5000 (LoopKey) modeOriginal (CAP Key)modeUX5000 (LoopKey) modeOriginal (CAP Key)modeUX5000 (LoopKey) modeNot Supported Supported CCIS and NetLink can be used at thesame time.CCIS and AspireNet cannot be usedat the same time.Not Supported Not Supported CCIS requires a CAP/CO key.Not Supported Supported CCIS and NetLink can be used at thesame time.Supported Not Supported AspireNet and NetLink can be used atthe same time.Not Supported Not Supported AspireNet requires a Loop/CO Key.Supported Not Supported AspireNet and NetLink can be used atthe same time.CCIS and AspireNet cannot be usedat the same time.1 - 8 Introduction

Migrating from UX5000 to SV8100SECTION 1SECTION 2UX5000 MIGRATION PROCESSThe steps required to migrate from the UX5000 to the SV8100 are listedbelow. These steps are explained in detail in the following sections:1. Replace license(s), Section 2 License Replacement.2. Download UX5000 database, Section 3 PCPro Conversion fromUX5000 to SV8100 on page 2-6.3. Convert to SV8100 database, Section 4 Initializing UX5000 DefaultValue on page 2-12.4. Swap out CPU, Section 5 CPU Conversion from UX5000 (IP3NA-CCPU-A1) to SV8100 (CD-CP00-US) on page 2-37.5. Load Licenses, Section 6 Loading License File to SV8100 CPU(CD-CP00-US) on page 2-41.6. Upload converted database, Section 6 Loading License File toSV8100 CPU (CD-CP00-US) on page 2-41.LICENSE REPLACEMENTThis section will assist in the UX5000 to SV8100 License replacementwhen migrating from a UX5000 CPU to an SV8100 CPU.The UX5000 Hardware Key Code and License Administrator email address isrequired. Advise NEC Customer Service this is for UX5000 to SV8100 migration.An RMA #/ Return Code issued from NEC Customer Service is required before thefollowing steps can be performed:2Migrating from UX5000 to SV8100UX5000 to SV8100 Migration Manual 2 - 1

SV8100 Issue 1.03. Enter the Hardware Key Code from the UX5000 CPU (12 Digit # - Example:1910xxxxxxxx).Figure 2-3 Web Server – Hardware Key Code Entry4. Enter the RMA# in Replacement Code field. (Example: AV 123456 – enter123456).Figure 2-4 Web Server – RMA Replacement Code EntryUX5000 to SV8100 Migration Manual 2 - 3

Issue 1.0SV81005. Click on the Validate button.Figure 2-5 Web Server – Validate Button6. Enter the Hardware Key Code from the Replacement SV8100 CPU (12 Digit #- Example: 1910xxxxxxxx).Figure 2-6 Web Server – SV8100 Replacement Hardware Key Code2 - 4 Migrating from UX5000 to SV8100

SV8100 Issue 1.07. Click the Replace Hardware button.8. Click the Download icon to download the license file.Figure 2-7 Web Server – SV8100 Replacement Hardware Key Code9. To proceed with migration, refer to Section 3 PCPro Conversion from UX5000 toSV8100 on page 2-6.UX5000 to SV8100 Migration Manual 2 - 5

Issue 1.0SV8100SECTION 3PCPRO CONVERSION FROM UX5000 TO SV8100The following section will assist in the migration from an UX5000 PCPro database toan SV8100 PCPro database.SV8100 PCPro Version 4.0 or higher supports the ability to open a PCPro databasesaved by UX5000 PCPro (V1.xx ~ V3.xx), which converts the database to a SV8100format. SV8100 PCPro Version 4.0 or higher cannot be used to connect directly to aUX5000 system. UX5000 PCPro can only connect to a UX5000 system.UX5000 PCPro1. Run the UX5000 PCPro and select Communications -> Connect to connect tothe UX5000 system.Figure 2-8 PCPro – Connect Screen2 - 6 Migrating from UX5000 to SV8100

SV8100 Issue 1.02. When connected, click Communications -> Download to download database.Figure 2-9 PCPro – Download Screen3. When the download completes, click File -> Save or Save As to save theUX5000 PCPro database.Figure 2-10 PCPro – Save As ScreenUX5000 to SV8100 Migration Manual 2 - 7

Issue 1.0SV81004. Launch SV8100 PCPro. Enter the appropriate User Name and Password thenpress OK. If you do not want to continue, click Cancel to abort login and exit thesoftware.Figure 2-11 PCPro Login Screen5. When installing PCPro for the first time, the installation program creates a set ofdefault PCPro accounts. The accounts with the user name and password toaccess theses accounts are provided.Table 2-1 PCPro Default AccountsUser Name Password Access Levelnecii 47544 Manufacturer Mode (MF)tech 12345678 Installer Mode (IN)ADMIN1 0000 System Administrator Mode 1 (SA)ADMIN2 9999 System Administrator Mode 2 (SB)2 - 8 Migrating from UX5000 to SV8100

SV8100 Issue 1.06. Click File -> Open to open the UX5000 PCPro database saved above.Figure 2-12 Open Screen7. If you click the “Open” button on the above dialog, you will see the popup shownbelow.Figure 2-13 SV8100 PCPro PopupIf you click OK, the original UX5000 database will be converted to an SV8100PCPro database and then opened as an SV8100 PCPro database.If you click Cancel, the UX5000 database is not converted, and the previous PCProdatabase remains.All UX5000 PCPro database versions (version1 ~ version3) are supported.8. Refer to Section 7 Upload on page 2-44, for details on how to perform adatabase upload.UX5000 to SV8100 Migration Manual 2 - 9

Issue 1.0SV8100Refer to Table 2-2 Conversion Exceptions for a list of programming exceptions to theconversion process.Table 2-2 Conversion ExceptionsPRG NoNamePRG10-07-01PRG10-22-xxPRG10-41-xxPRG11-10-02PRG11-11-06PRG11-11-40PRG11-11-61PRG11-14-19PRG11-19-01PRG14-09-04PRG15-02-09PRG15-03-13PRG15-03-17PRG15-05-03PRG15-05-05PRG15-05-08PRG15-05-09Conversation Record CircuitsSetting the Wake On LAN for APSUGeneral Purpose Contact Detector SetupChanging the Music on Hold ToneCall Forwarding (United Method)VAU/Off-premise call forwardingSet or Cancel Call Forward for CentrexHotel Room Data SetRemote Conference Pilot Number SetupACI Automatic Recording for Outgoing CallAuto answer to incoming call from ExtensionMW sending typeDial Tone selectDefault URL addressH.323 Terminal TypeH.323 RAS PortCall Control PortPRG15-07-01 16:Call Forward to Station17:Call Forward to Device*30:Call 1 Key*31:Call 2 KeyPRG15-12-03PRG15-12-04PRG20-01-03PRG20-02-03PRG20-04-01PRG20-13-46Recording Contents Storing Method(DSPDB)ACI Automatic Recording for Outgoing CallDSP Sender Resource SelectionBLF ControlVirtual Extension Key Operation ModeRemote Conference2 - 10 Migrating from UX5000 to SV8100

SV8100 Issue 1.0Table 2-2 Conversion Exceptions (Continued)PRG NoNamePRG20-17-02PRG20-19-03PRG20-34-xxPRG24-06-01PRG24-07-01PRG24-08-xxPRG26-01-04PRG30-03-01PRG30-05-01PRG31-03-02PRG35-02-19PRG35-02-20PRG41-08-03PRG41-08-07PRG41-08-08PRG41-08-09PRG45-02-02PRG45-02-04PRG45-03PRG84-08-01PRG84-11-30Operator Console ModeCaller ID Edit ModeRemote Conference Group SetupFixed Call ForwardingFixed Call Forwarding Off PremiseCall Forward for CentrexLCR Mode Option16:Call Forward to Station17:Call Forward to Device98:Message Waiting Indication KeyIdle ExtensionInternal Paging Splash ToneDialed Number Output FormatExternal CFW Information modeDelay Announcement Source TypeDSPDB-VM Message Box No WithOverflowFirst Delay Announcement Source TypeSecond Delay Announcement Source TypeForced Send Dial ToneNSL over LANNSL Timer SetupFirmware Name SetupAuto Gain ControlUX5000 to SV8100 Migration Manual 2 - 11

Issue 1.0SV8100SECTION 4INITIALIZING UX5000 DEFAULT VALUE4.1 Initialize UX5000 Default Values1. Run SV8100 PCPro.2. Click File -> New -> SV8100 North America -> SV8100 R4(UX5000 defaults).Figure 2-14 SV8100 PCPro Screen3. If you click the “OK” button on the following popup, the default value onthe UX5000 is loaded into the SV8100 database.Figure 2-15 SV8100 PCPro Popup4. If you click “Cancel”, there is no conversion and the PCPro databaseopens as the basic SV8100 database.2 - 12 Migrating from UX5000 to SV8100

SV8100 Issue 1.04.2 UX5000 to SV8100 Default Differences10-20 : LAN Setup for External EquipmentItem No.ItemUX5000ValueSV8100Value02 ACD MIS - TCP Port 0 400011-01 : System Numbering1st and 2nd Dial Digits2nd Dial DigitDial Type/Dial DigitLengthUX5000ValueSV8100Value1x 1-digit access code Type Service Code(1)Extension(2)3x 1-digit access code Dial DigitLength3 44x 1-digit access code Type Extension (2) ServiceCode (1)5x 1-digit access code Dial DigitLength4 3Type Extension (2) ServiceCode (1)6x 1-digit access code Type Extension (2) ServiceCode (1)7x 1-digit access code Type Extension (2) ServiceCode (1)8x 1-digit access code Dial DigitLengthcode3 111-02 : Extension NumberingExtension PortNumberItem UX5000 Value SV8100 Value1-512 Extension 301-499,5000-5312 101-199,3101-3513UX5000 to SV8100 Migration Manual 2 - 13

Issue 1.0SV810011-04 : Virtual Extension NumberingVirtual Extension PortNumberItem UX5000 Value SV8100 Value1-256 Virtual Extension 201-299, 3601-375711-10 : Service Code Setup (for System Administrator)ServiceCodeFunctionUX5000ValueSV8100Value01 Night Mode Switching for Own Group 818 71803 Set System Time 828 72804 Store Common Speed Dials 853 75305 Store Group Speed Dials 854 75406 Set Trunk to Trunk Transfer per Trunk 833 73307 Cancel Trunk to Trunk Transfer per Trunk 834 73408 Set Trunk to Trunk Transfer Destination per Trunk 835 73512 Night Mode Switching for Other Group 118 61816 Leave Message Waiting 126 62617 Supervisor Dial Block per Extension 101 60118 Call Forward Off-Premise by Doorphone 822 72220 Playback/Record/Erase VRS Message 116 61621 Playback VRS General Message 111 61122 Record/Erase VRS General Message 112 61223 Print SMDR per Extension 121 62124 Print SMDR per Department Group 122 62225 Print SMDR per Account Code 123 62326 Forced Trunk Disconnect (Analog Trunk only) *327 Trunk Port Disable for Outgoing Calls 145 6452 - 14 Migrating from UX5000 to SV8100

SV8100 Issue 1.011-11 : Service Code Setup (for Setup/Entry Operation)ServiceCodeFunctionUX5000ValueSV8100Value01 Set/Cancel Call Forward Immediate 74102 Set/Cancel Call Forward Busy 74203 Set/Cancel Call Forward No Answer 74304 Set/Cancel Call Forward Busy/No Answer 74405 Set/Cancel Call Forward Both Ring 74507 Set/Cancel Call Forward Follow-me 74608 Set/Cancel Do Not Disturb 847 74710 Cancel All Messages Waiting 873 77311 Cancel Message Waiting 871 77112 Set Alarm Clock 827 72713 Set Display Language 178 67815 Enable Handsfree Incoming Intercom Calls 821 72116 Enable Force Ringing of Incoming Intercom Calls 823 72317 Set Programmable Function Keys (Normal Codes) 851 75118 Enable/Disable Background Music 825 72519 Enable/Disable Key Touch Tone 824 72420 Set Incoming Ring Tones 820 72021 Play Incoming Ring Tones 811 71122 Set Extension Name 800 70023 Enable/Disable Second Call Override 179 67924 Set Class of Service per Extension 177 67725 Enable Transfer All per Department Group 102 60226 Disable Transfer All per Department Group 103 60327 Set Transfer Destination per Department Group 104 60428 Enable Delayed Transfer per Department Group 105 60529 Disable Delayed Transfer per Department Group 106 60630 Enable Do Not Disturb per Department Group 107 60731 Disable Do Not Disturb per Department Group 108 60833 Dial Block 100 60034 Temporary Toll Restriction Override 875 775UX5000 to SV8100 Migration Manual 2 - 15

Issue 1.0SV810011-11 : Service Code Setup (for Setup/Entry Operation) (Continued)ServiceCodeFunctionUX5000ValueSV8100Value35 Department Group Login/Logout 150 65036 Walking Toll Restriction 163 66337 Adjust Ring Volume 829 72938 Set Programmable Function Keys (Appearance Codes) 852 75239 One Touch Dial Entry 855 75542 Wireless Transfer when Out Of Range 68943 Enable/Disable Headset Ringing Mode Switching 188 68852 Set/Cancel Call Forward All Calls per Extension 79053 Set/Cancel Call Forward Busy per Extension 79154 Set/Cancel Call Forward No Answer per Extension 79255 Set/Cancel Call Forward Busy/No Answer perExtension79358 Call Forward with VAU Personal Greeting 71362 Adjust Headset Ring Volume 874 66211-12 : Service Code Setup (for Service Access)ServiceCodeFunctionUX5000ValueSV8100Value01 Call Forward/Do Not Disturb Override) 807 70703 Override Off-hook Signaling 809 70904 Set Camp-on 850 75005 Cancel Camp-on 870 77006 Voice Call & Signal Call Switching 812 71207 Step Call 808 70808 Barge-in 810 71013 Saved Number Redial 815 71514 Trunk Group Access 804 70417 Clear Last Number Redial 876 77618 Clear Saved Number Redial List 885 78519 Internal Group Paging 801 70120 External Paging 803 7032 - 16 Migrating from UX5000 to SV8100

SV8100 Issue 1.011-12 : Service Code Setup (for Service Access) (Continued)ServiceCodeFunctionUX5000ValueSV8100Value21 Meet-me Answer to Specified Internal Paging Group 864 76422 Meet-me Answer to External Paging 865 76523 Meet-me Answer in Same Paging Group 863 76325 Direct Call Pickup for Own Group 856 75626 Call Pickup for Specified Group 868 76828 Call Pickup for Any Group 869 76930 Specified Trunk Answer 172 67233 Group Hold 832 73234 Answer for Group Hold 862 76235 Station Park Hold 857 75736 Doorphone Access 802 70237 Common Canceling Service Code 120 62038 General Purpose Indication 883 78341 Voice Over 890 69044 SLT Callback Test 899 79945 Enable SLT On-hook When Holding 849 74946 Answer SLT On-hook When Holding 859 75947 SLT Call Waiting Answer/Split Answer 894 79450 General Purpose Relay 880 78053 SLT Live Recording 154 65454 ANI/DNIS Routing to VRS 882 78256 E911 Alarm Shut Off 886 78658 Transfer Into Conference 124 62411-13 : Service Code Setup (for ACD)ServiceCodeFunctionUX5000ValueSV8100Value02 SLT ACD Logout 155 65503 Set SLT ACD Wrap-Up Time 156 65604 Cancel SLT ACD Wrap-Up Time 157 657UX5000 to SV8100 Migration Manual 2 - 17

Issue 1.0SV810011-13 : Service Code Setup (for ACD) (Continued)ServiceCodeFunctionUX5000ValueSV8100Value05 Set SLT ACD Off Duty 158 65806 Cancel SLT ACD Off Duty 159 65910 Supervisor ACD Agent Login 167 66711 Supervisor ACD Agent Logout 168 66812 Supervisor Change Agent ACD Group 169 66913 Change Agent for Own ACD Group 170 67011-14 : Service Code Setup (for Hotel)ServiceCodeFunctionUX5000ValueSV8100Value01 Enable Do Not Disturb for Own Extension 127 62702 Disable Do Not Disturb for Own Extension 128 62803 Enable Do Not Disturb for Other Extension 129 62904 Disable Do Not Disturb for Other Extension 130 63005 Enable Wake-up Call for Own Extension 131 63106 Disable Wake-up Call for Own Extension 132 63207 Enable Wake-up Call for Other Extension 133 63308 Disable Wake-up Call for Other Extension 134 63409 Enable Room to Room Call Restriction 135 63510 Disable Room to Room Call Restriction 136 63611 Change Toll Restriction Class for Other Extension 137 63712 Check-in 138 63813 Check-out 139 63914 Change Room Status for Own Extension 140 64015 Change Room Status for Other Extension 141 64116 Print Room Status 142 64217 Hotel Room Monitor 175 67518 Set Hotel PMS Toll Restriction 166 6662 - 18 Migrating from UX5000 to SV8100

SV8100 Issue 1.011-15 : Service Code Setup, Administrative (for Special Access)ServiceCodeFunctionUX5000ValueSV8100Value01 Remote Maintenance 830 73002 ACD Access in DID Translation Table 860 76008 Network Message Lamp Control 866 76614 Modem Access N/A 74011-16 : Single Digit Service Code SetupServiceCodeFunctionUX5000ValueSV8100Value01 Step Call # 204 Intercom Off-hook Signaling 7 *05 Camp-on 2 #14-02 : Analog Trunk Data SetupTrunk Item UX5000 Value SV8100 Value02 - Incoming Call Detection Type Normal (0) Immediately ring (1)1~20017 - Synchronous Ringing Not Checked (0) Checked (1)23 - Caller ID Receiving Method Wait Caller ID (0) Immediate Ring (1)14-07 : Trunk Access Map SetupAccessMapTrunk UX5000 Value SV8100 Value2-200 1-200 No (0) INC/OTG/Hold (7)UX5000 to SV8100 Migration Manual 2 - 19

Issue 1.0SV810015-01 : Basic Extension Data SetupICMExtensionItem UX5000 Value SV8100 Value301 01 - Name STA 301~499,5000~5312STA 101~199,3101~351315-02 : Multiline Telephone Basic Data SetupItem No. Item UX5000 Value SV8100 Value12 Off-hook Signaling Type Muted Off-hookRinging (0)1 Beep Tone inSpeaker andHandset (5)35 Message Waiting Lamp Cycle for CallingExtension36 Message Waiting Lamp Cycle for CalledExtension38 Voice Mail Message Waiting LampCycleCycle 7 (1000mson) (7)Cycle 3 (125mson, 125ms off) (3)Cycle 3 (125mson, 125ms off) (3)Cycle 3 (125mson, 125ms off) (3)Cycle 2 (250mson, 250ms off) (2)Cycle 2 (250mson, 250ms off) (2)47 DESI-less Icon Display Not Checked (0) Checked (1)15-05 : IP Telephone Terminal Basic Data SetupExtension Item UX5000 Value SV8100 Value301~499,5000~531201 - Terminal Type NGT (0) MEGACO (3)15- 18 : Virtual Extension Key Enhanced OptionsICMExtensionItem UX5000 Value SV8100 Value301~499,5000~5312Display Mode when placing a Callon Virtual Extension KeyDisplay SecondaryExtension Name (0)Display ActualStation Name (1)2 - 20 Migrating from UX5000 to SV8100

SV8100 Issue 1.015-20 : LCD Line Key Name AssignmentExtension Function Key UX5000 Value SV8100 Value1 Line 1 CO 0012 Line 2 CO 002301-499,5000-53123 Line 3 CO 0034 Line 4 CO 0045 Line 5 CO 0056 Line 6 CO 0067 Line 7 CO 0078 Line 8 CO 00820-02 : System Options for Multiline TelephonesItem No. Item UX5000 Value SV8100 Value01 Trunk Group Key Operation Mode Keep Lamp (0) Extinction (1)20-04 : System Options for Virtual ExtensionsItem No. Item UX5000 Value SV8100 Value04 Virtual Extension Key Seize Mode Normal (0) Enhanced (1)20-09 : Class of Service Options (Incoming Call Service)Class ofServiceItem UX5000 Value SV8100 Value1-1501 - Second Call for DID/DISA/DIL/E&MNot Checked (0) Checked (1)07 - Call Queuing Not Checked (0) Checked (1)UX5000 to SV8100 Migration Manual 2 - 21

Issue 1.0SV810020-10 : Class of Service Options (Answer Service)Class ofServiceItem UX5000 Value SV8100 Value1-1508 - Automatic Off-hook Answerfor Call Coverage KeysNot Checked (0) Checked (1)09 - Call Pickup for Callback Not Checked (0) Checked (1)20-11 : Class of Service Options (Hold/Transfer Service)Class ofServiceItem UX5000 Value SV8100 Value11 - Automatic On-hook Transfer Checked (1) Not Checked (0)1-1523 - Set/Cancel VE/SE Call Forward Not Checked (0) Checked (1)24 - Trunk Park Hold Mode Not Checked (0) Checked (1)25 - Park Call Transfer Restriction Not Checked (0) Checked (1)20-13 : Class of Service Options (Supplementary Service)Class ofServiceItem UX5000 Value SV8100 Value36 - Call Duration Display Not Checked (0) Checked (1)1-1545 - MIC Key Mode While Call Monitoring Not Checked (0) Checked (1)47 - Station Number Display Not Checked (0) Checked (1)20-14 : Class of Service Options for DISA/E&MClass ofServiceItem UX5000 Value SV8100 Value02 - Trunk Group Routing/ARS Access Not Checked (0) Checked (1)1-1503 - Trunk Group Access Not Checked (0) Checked (1)05 - Operator Calling Not Checked (0) Checked (1)2 - 22 Migrating from UX5000 to SV8100

SV8100 Issue 1.020-14 : Class of Service Options for DISA/E&M (Continued)Class ofServiceItem UX5000 Value SV8100 Value06 - Internal Paging Not Checked (0) Checked (1)1-1507 - External Paging Not Checked (0) Checked (1)12 - Retrieving Park Hold Not Checked (0) Checked (1)20-15 : Ring Cycle SetupItem No. Incoming Signal Type UX5000 Value SV8100 Value1 Normal Incoming Call on Trunk Cycle 8 (0.375sec on,0.25sec off, 0.375secon, 2sec on) (8))Cycle 2 (2sec on,4sec off) (2)20-17 : Operator ExtensionOperator Operator Extension UX5000 Value SV8100 Value1 Extension 301 10120-22 : System Options for WirelessItem No. Item UX5000 Value SV8100 Value05 DECTPP Out of Range 0 820-25 : ISDN OptionsItem No. Item UX5000 Value SV8100 Value08 Low Layer Compatibility (LLC) Checked (1) Not Checked (0)09 High Layer Compatibility (HLC) Checked (1) Not Checked (0)UX5000 to SV8100 Migration Manual 2 - 23

Issue 1.0SV810020-31 : Timer Class Timer AssignmentTimeClassItem UX5000 Value SV8100 Value117 - VRS/DISA No Answer Time(Disconnect/Incoming RingGroup/Voice Mail)19 - Trunk to Trunk LongConversation Warning Tone Time30 0180 360020-34 : Conference Group SetupConference Group Setting UX5000 Value SV8100 ValueName Conf 11Password 1111Maximum Participants 8 0Maximum Conference Duration 7200 0Ending Conference Alert Tone Time 300 0Name Conf 22Password 2222Maximum Participants 8 0Maximum Conference Duration 7200 0Ending Conference Alert Tone Time 300 0Name Conf 33Password 3333Maximum Participants 8 0Maximum Conference Duration 7200 0Ending Conference Alert Tone Time 300 0Name Conf 44Password 4444Maximum Participants 8 0Maximum Conference Duration 7200 0Ending Conference Alert Tone Time 300 02 - 24 Migrating from UX5000 to SV8100

SV8100 Issue 1.021-01 : System Options for Outgoing CallsItem No. System Option UX5000 Value SV8100 Value18 Reset Dial after Trunk Access Failure Enabled (0) Disabled (1)21-22 : CO Message Waiting Indication – Call Back SettingsTrunk Item No. Item UX5000 Value SV8100 Value1~200 1 CO Message Waiting IndicationCallback Speed Dial Destination0 199925-07 : System Timers for VRS/DISAItem No. Item UX5000 Value SV8100 Value02 VRS/DISA No Answer Interval 30 007 Long Conversation Warning Tone 180 360026-07 : LCR Cost Center Code TableExtension UX5000 Value SV8100 Value301-499, 5000-5312 301-499, 5000-5312 101-199, 3101-351330-03 : DSS Console Key AssignmentDSS Console DSS Key Additional Data UX5000 Value SV8100 Value1 Additional Data 301 1011-322 Additional Data 302 1023 Additional Data 303 1034 Additional Data 304 1045 Additional Data 305 1056 Additional Data 306 106UX5000 to SV8100 Migration Manual 2 - 25

Issue 1.0SV810030-03 : DSS Console Key Assignment (Continued)DSS Console DSS Key Additional Data UX5000 Value SV8100 Value7 Additional Data 307 1078 Additional Data 308 1089 Additional Data 309 10910 Additional Data 310 11011 Additional Data 311 11112 Additional Data 312 11213 Additional Data 313 11314 Additional Data 314 11415 Additional Data 315 11516 Additional Data 316 11617 Additional Data 317 11718 Additional Data 318 11819 Additional Data 319 11920 Additional Data 320 1201-3221 Additional Data 321 12122 Additional Data 322 12223 Additional Data 323 12324 Additional Data 324 12425 Additional Data 325 12526 Additional Data 326 12627 Additional Data 327 12728 Additional Data 328 12829 Additional Data 329 12930 Additional Data 330 13031 Additional Data 331 13132 Additional Data 332 13233 Additional Data 333 13334 Additional Data 334 13435 Additional Data 335 13536 Additional Data 336 13637 Additional Data 337 13738 Additional Data 338 1382 - 26 Migrating from UX5000 to SV8100

SV8100 Issue 1.030-03 : DSS Console Key Assignment (Continued)DSS Console DSS Key Additional Data UX5000 Value SV8100 Value39 Additional Data 339 13940 Additional Data 340 14041 Additional Data 341 14142 Additional Data 342 14243 Additional Data 343 14344 Additional Data 344 14445 Additional Data 345 14546 Additional Data 346 14647 Additional Data 347 14748 Additional Data 348 14849 Additional Data 349 1491-3250 Additional Data 350 15051 Additional Data 351 15152 Additional Data 352 15253 Additional Data 353 15354 Additional Data 354 15455 Additional Data 355 15556 Additional Data 356 15657 Additional Data 357 15758 Additional Data 358 15859 Additional Data 359 15960 Additional Data 360 16030-05 : DSS Console Lamp TableItem No. Item UX5000 Value SV8100 Value21 - VoiceMail MessageIndicationLamp PatternPattern 6 (625ms on,125ms off, 125mson, 125ms off) (6)Pattern 3 (125mson, 125ms off) (3)UX5000 to SV8100 Migration Manual 2 - 27

Issue 1.0SV810040-10 : Voice Announcement Service OptionItem No. Item UX5000 Value SV8100 Value01 VRS Fixed Messaging Checked (1) Not Checked (0)45-01 : Voice Mail Integration OptionsItem No. Option UX5000 Value SV8100 Value03 Voice Mail Call Screening Checked (1) Not Checked (0)45-03 : NSL Timer SetupItem No. Item UX5000 Value SV8100 Value01 Retry Time 4 002 Polling Interval 20 003 1LS (Link Start Message) Interval 20 004 Wait for 1LS Time 30 005 Wait for 2ET Time 60 006 Restart LVP Check Interval 30 007 Wait for 1LR Time 20 047-01 : InMail System OptionsItem No. Item UX5000 Value SV8100 Value02 InMail Master Name IntraMail ## InMail ##14 Maximum Attempts 5 992 - 28 Migrating from UX5000 to SV8100

SV8100 Issue 1.047-02 : InMail Station Mailbox OptionsMailbox Item UX5000 Value SV8100 Value1 02 - Mailbox Extension 301 10112-6402 - Mailbox Extension 301 10119 - Telephone User Interface Type Mnemonic (1) Numeric (0)02 - Mailbox Extension 302-364 102-16419 - Telephone User Interface Type Mnemonic (1) Numeric (0)65-512 19 - Telephone User Interface Type Mnemonic (1) Numeric (0)47-06 : Group Mailbox Subscriber OptionsGroupMailboxItem UX5000 Value SV8100 Value1-32 17 - Telephone User Interface Type Mnemonic (1) Numeric (0)47-07 : InMail Routing Mailbox OptionsRoutingMailboxItem UX5000 Value SV8100 Value1-32 Telephone User Interface Type Mnemonic (1) Numeric (0)47-10 : InMail Trunk OptionsTrunk Item UX5000 Value SV8100 Value1-200 Telephone User Interface Type Mnemonic (1) Numeric (0)UX5000 to SV8100 Migration Manual 2 - 29

Issue 1.0SV810047-13 : InMail Dial Action TableDial Action Table Dial Digit Item UX5000 Value SV8100 Value1 1 Action Undefined (0) UnscreenedTransfer (2)DestinationXXX3 Destination XXX XXXX4 Action Unscreened Transfer (2) Undefined (0)DestinationXXX0 Destination 301 101Timeout Destination 301 10150-02 : Connecting System SettingsCCISRoute ID01-09Item UX5000 Value SV8100 ValueCommon Signaling Channel Data Speed 64kbps (0) 56kbps (1)Calling Name Indication Not Checked (0) Checked (1)50-03 : CCIS Destination System SettingsCCISSystemIDItem UX5000 Value SV8100 Value001-255 Point Code Availability Not Checked (0) Checked (1)50-05 : CCIS Maximum Call Forwarding Hop CounterItem No. Item UX5000 Value SV8100 Value01 Maximum Hop Count 0 52 - 30 Migrating from UX5000 to SV8100

SV8100 Issue 1.050-06 : CCIS Feature AvailabilityItem No. Item UX5000 ValueSV8100Value01 Link Reconnect Not Checked (0) Checked (1)02 Centralized Day/Night Switching (for MessageReceiver Side)Not Checked (0) Checked (1)50-12 : CCIS Centralized Day/Night Mode to System Mode AssignmentItem No.ItemUX5000ValueSV8100Value01 Day Mode 0 102 Night Mode 0 250-13 : CCIS Centralized Response Timeout AssignmentItem No.ItemUX5000ValueSV8100Value01 IAI Response Time 0 3050-15 : CCIS over IP Basic Information SettingItem No. Item UX5000 ValueSV8100Value02 Server TCP Port 0 5700003 Client TCP Port 0 5900004 Connection Method for DT700 Not Checked (0) Checked (1)UX5000 to SV8100 Migration Manual 2 - 31

Issue 1.0SV810080-01-02 : Service Tone SetupService Tone Unit Item UX5000 Value SV8100 ValueDID Error 2 Basic Tone Tone 10 (440/480Hz,-13/-13dB) (10)Tone 11 (480/620Hz, -13/-13dB) (11)81-07 : CODEC Filter Setup for Analog Trunk PortTrunk Item UX5000 Value SV8100 Value1-200 Codec Filter Type Type 1 (1) Type 2 (2)82-11 : LCA Initial Data SetupItem No.ItemUX5000ValueSV8100 Value01 Bounce Protect Time 0.0ms (0) 300.0ms (3)02 Hookflash Start Time 40.0ms (0) 290.0ms (5)03 Hookflash End Time HST+0ms (0) HST+700ms (7)82-12 : OPX Initial Data SetupItem No.ItemUX5000ValueSV8100 Value01 Bounce Protect Time 0.0ms (0) 300.0ms (3)02 Hookflash Start Time 40.0ms (0) 290.0ms (5)03 Hookflash End Time HST+0ms (0) HST+700ms (7)2 - 32 Migrating from UX5000 to SV8100

SV8100 Issue 1.084-11 : Dterm ® IP CODEC Information Basic SetupUX5000 ValueSV8100 Value26 - TX Gain 0.0dBm (20) -6.0dBm (14)Type 1-527 - RX Gain 0.0dBm (20) -6.0dBm (14)32 - RTP Filter Not Checked (0) Checked (1)84-21 : CCIS over IP CODEC Information Basic SetupItem No. Item UX5000 Value SV8100 Value01 G.711 Maximum Audio Frame Size (0) 30ms (3)02 G.711 Type A-law (0) u-law (1)04 G.711 Minimum Jitter Buffer Size 0 3005 G.711 Average Jitter Buffer Size 0 6006 G.711 Maximum Jitter Buffer Size 0 12007 G.729 Maximum Audio Frame Size (0) 30ms (3)09 G.729 Minimum Jitter Buffer Size 0 3010 G.729 Average Jitter Buffer Size 0 6011 G.729 Maximum Jitter Buffer Size 0 12017 TX Gain -20.0dBm (0) 0.0dBm (20)18 RX Gain -20.0dBm (0) 0.0dBm (20)20 Audio Capability 2nd Priority G.711_PT (0) (1)22 Jitter Buffer Mode (0) Adaptiveimmediately (3)23 Voice Activity Detection Threshhold -19.0dBm (0) 0.3dBm (20)24 Echo Canceller Mode Not Checked (0) Checked (1)25 Echo Canceller Non-linear Processing Mode Not Checked (0) Checked (1)26 UDP Checksum Mode Not Checked (0) Checked (1)27 G.722 Maximum Audio Frame Size (0) 30ms (3)29 G.722 Minimum Jitter Buffer Size 0 3030 G.722 Average Jitter Buffer Size 0 6031 G.722 Maximum Jitter Buffer Size 0 12032 G.726 Maximum Audio Frame Size (0) 30ms (3)UX5000 to SV8100 Migration Manual 2 - 33

Issue 1.0SV810084-21 : CCIS over IP CODEC Information Basic Setup (Continued)Item No. Item UX5000 Value SV8100 Value34 G.726 Minimum Jitter Buffer Size 0 3035 G.726 Average Jitter Buffer Size 018 6036 G.726 Maximum Jitter Buffer Size 0 12037 iLBC Maximum Audio Frame Size (0) 30ms (3)39 iLBC Minimum Jitter Buffer Size 0 3040 iLBC Average Jitter Buffer Size 0 6041 iLBC Maximum Jitter Buffer Size 0 12084-30 : PVA-CCIS over IP CODEC SetupItem No. Item UX5000 Value SV8100 Value0 G.711 Maximum Audio Frame Size (0) 30ms (2)02 G.711 Type A-law (0) u-law (1)04 G.711 Minimum Jitter Buffer Size 0 3005 G.711 Average Jitter Buffer Size 0 6006 G.711 Maximum Jitter Buffer Size 0 12007 G.729 Maximum Audio Frame Size (0) 30ms (2)09 G.729 Minimum Jitter Buffer Size 0 3010 G.729 Average Jitter Buffer Size 0 6011 G.729 Maximum Jitter Buffer Size 0 12012 G.723 Maximum Audio Frame Size (0) 30ms (1)14 G.723 Minimum Jitter Buffer Size 0 3015 G.723 Average Jitter Buffer Size 0 6016 G.723 Maximum Jitter Buffer Size 0 12017 TX Gain -20.0dBm (0) 0.0dBm (20)18 18 - RX Gain -20.0dBm (0) 0.0dBm (20)20 20 - Audio Capability 2nd Priority G.711_PT (0) G.723_PT (1)22 22 - Jitter Buffer Mode (0) Adaptiveimmediately (3)23 23 - Voice Activity Detection Threshhold -19.0dBm (0) 0.3dBm (20)24 24 - Echo Canceller Mode Not Checked (0) Checked (1)2 - 34 Migrating from UX5000 to SV8100

SV8100 Issue 1.084-30 : PVA-CCIS over IP CODEC Setup (Continued)Item No. Item UX5000 Value SV8100 Value25 25 - Echo Canceller Non-linearProcessing ModeNot Checked (0) Checked (1)26 26 - UDP Checksum Mode Not Checked (0) Checked (1)90-02 : Programming Password SetupAccount Item UX5000 Value SV8100 Value2 User Name UX5000 tech90-10 : System Alarm SetupAlarm Item UX5000 Value SV8100 Value100 Alarm Type Not set (0) Major (1)90-26 : Program Access Level SetupPRG Item UX5000 Value SV8100 Value10-31 User Level SA (System Administrator A) (3) IN (Installer) (2)80-02 User Level IN (Installer) (2) MAN (Manufacturer) (1)80-03 User Level IN (Installer) (2) MAN (Manufacturer) (1)80-04 User Level IN (Installer) (2) MAN (Manufacturer) (1)80-05 User Level IN (Installer) (2) MAN (Manufacturer) (1)81-01 User Level IN (Installer) (2) MAN (Manufacturer) (1)81-02 User Level IN (Installer) (2) MAN (Manufacturer) (1)81-04 User Level IN (Installer) (2) MAN (Manufacturer) (1)81-05 User Level IN (Installer) (2) MAN (Manufacturer) (1)82-01 User Level IN (Installer) (2) MAN (Manufacturer) (1)82-03 User Level IN (Installer) (2) MAN (Manufacturer) (1)82-04 User Level IN (Installer) (2) MAN (Manufacturer) (1)82-05 User Level IN (Installer) (2) MAN (Manufacturer) (1)UX5000 to SV8100 Migration Manual 2 - 35

Issue 1.0SV810090-26 : Program Access Level Setup (Continued)PRG Item UX5000 Value SV8100 Value82-08 User Level IN (Installer) (2) MAN (Manufacturer) (1)82-11 User Level IN (Installer) (2) MAN (Manufacturer) (1)84-04 User Level MAN (Manufacturer) (1) IN (Installer) (2)90-31 : DIM Access over EthernetItem No. Item UX5000 Value SV8100 Value02 User Name ASPIRE SV81002 - 36 Migrating from UX5000 to SV8100

SV8100 Issue 1.0SECTION 5CPU CONVERSION FROM UX5000 (IP3NA-CCPU-A1) TOSV8100 (CD-CP00-US)Before proceeding, ensure that Section II, PCPro Conversion from UX5000 to SV8100, steps 1~3 ofthis manual have been performed to save the UX5000 database.5.1 Removal of UX5000 CPU (IP3NA-CCPU-A1)Re-use of the UX5000 CPU is prohibited and is notsupported by NEC.1. Power down the UX5000 chassis and remove the UX5000 CPU(IP3NA-CCPU-A1) from the chassis. The chassis power must be off when installing or removing theIP3NA-CCPU-A1.2. Remove the following daughter boards if equipped from the UX5000CPU (IP3NA-CCPU-A1), as they can be mounted and used on theSV8100 CPU:IP3WW-MEMDB-A1 (Memory Expansion Daughter Board)IP3WW-(XX)VOIPDB-A1 (VoIP Daughter Board)IP3WW-16VMDB-B1 (VM/VRS/Modem Daughter Board)IntraMail Compact Flash (if equipped)5.2 Installation of SV8100 CPU (CD-CP00-US)The CD-CP00-US must be installed in Slot 1 of the Controlling Chassis.The chassis power must be off when installing orremoving the CD-CP00-US.After removing a previously installed CD-CP00-US, handle the blade, carefully from the edges. If certain solderpoints/resistors are touched on the back of the blade,some RAM/temporary memory may be lost (e.g., time,date, user-defined settings, etc.).1. Install the battery on the CD-CP00-US (refer to Figure 2-16 Install CPUBattery on page 2-38). The polarity + symbol must be on top asillustrated.UX5000 to SV8100 Migration Manual 2 - 37

Issue 1.0SV8100Figure 2-16 Install CPU Battery2. Install the PZ-VM21, PZ-ME50-US and/or PZ-32IPLA/PZ-64IPLA/PZ-128IPLA daughter board, if required.An optional white overlay has been provided within the CD-CP00-US packingfor sites that wish to maintain a uniform color scheme.3. Ensure the power supply is OFF, and then slide the CD-CP00-US intoSlot 1 in the controlling Chassis.4. If external Background Music (BGM) or Music on Hold (MOH) is beinginstalled, plug the cable into the CN8 or CN9 pin jack connector on theCD-CP00-US. The other end of the cable plugs into the music source.Refer to the PGD(2)-U10 ADP in Chapter 9 of the SV8100 HardwareManual – Installing SV8100 Optional Equipment section 2.1 Using aPGD(2)-U10 ADP on page 9-1 for details on connecting to a musicsource.When the system software is upgraded, the flash memory is updated withthe new software version. Either the Hot or Cold start-up method can beused or the system can be upgraded using system software. Refer to2.6.1 of the SV8100 Hardware Manual-Performing a Cold Start on page4-9, 2.6.2 Performing a Hot Start on page 4-10, or 2.6.4 Performing aSoftware Upgrade on page 4-14.Customer information is stored in the RAM memory which is restoredafter a power failure is cleared. The lithium battery in the system savesthe RAM memory when power is lost.2 - 38 Migrating from UX5000 to SV8100

SV8100 Issue 1.05.3 To Perform a System Software and Firmware Upgrade:Requirements: Customer Provided: USB Flash Drive/Stick (32MB minimum capacity -FAT format).It is recommended when using a USB flash drive to install it in the CCPU withthe system power turned off. Certain flash drives may cause the system to resetif inserted with the power on.Secured USB flash drives or any other type of USB flash drive that wouldprompt for information (such as a password) or a partitioned drive cannot beused. The system will not be able to access the system files.Any .zip-compatible program for decompressing the file (for example:WinZip).Download the Updated Software:1. Visit the following web site to download the latest CD-CP00 Software:www.NECNTAC.com. When logged in click Downloads.2. Unzip the software file and save it on the root of a USB drive.3. Turn the system power Off.4. After the system powers down, insert the USB Memory containing thesoftware upgrade into the USB port on the CD-CP00-US.5. Push in and hold the Load button.6. Turn the system power On.7. Continue holding the Load button for approximately 10 seconds or untilStatus LED5 begins flashing red.8. Release the Load button.9. Wait until the Status LEDs on the CD-CP00-US have the followingindications (approximately two minutes):LED 2: Flashing RedLED 3: Flashing RedLED 4: Flashing RedLED 5: Steady Red10. Turn the system power Off and remove the USB Memory.11. Turn the system power back On.UX5000 to SV8100 Migration Manual 2 - 39

Issue 1.0SV810012. When the system has completed reloading the software, the Status LEDbegins flashing on the CD-CP00-US. The remaining four LEDs are off.From a SV Terminal, confirm the new software version is installed, pressthe FEATURE + 3 keys on any display multiline terminal to view thesystem version number.From a UX Terminal, confirm the new software version is installed, pressthe Check + Hold keys on any display multiline terminal to view thesystem version number.The existing system software in the flash memory is replaced, but thecustomer data (stored in the RAM) is saved.2 - 40 Migrating from UX5000 to SV8100

SV8100 Issue 1.0SECTION 6LOADING LICENSE FILE TO SV8100 CPU (CD-CP00-US)Load the license file generated from Section I “License Replacement”, using a USBstick or PCPro.6.1 USBThe following method shows how to load the license file using the USB stick:Figure 2-17 SV8100 USB SlotFigure 2-18 Telephone Programming ScreenUX5000 to SV8100 Migration Manual 2 - 41

Issue 1.0SV81006.2 PCPro/WebProThe following method shows how to load the license file using PcPro/Web-Pro:Figure 2-19 Feature Activation SubMenuFigure 2-20 Feature Activation - Open Screens2 - 42 Migrating from UX5000 to SV8100

SV8100 Issue 1.0Figure 2-21 PCPro Activation ScreenConfirm the licensing.Figure 2-22 Notepad ScreenUX5000 to SV8100 Migration Manual 2 - 43

Issue 1.0SV8100SECTION 7UPLOADUploading pushes all the data from PCPro to system memory. An upload can onlyoccur when PCPro is connected to a system.7.1 Accessing UploadWhen PCPro is connected to a system, access the Upload dialog using one ofthe following methods:Select the menu item Communications > Upload.Select the icon depicted by the red arrow.-OR--OR-Press F7.7.2 Uploading Data from PCPro to System MemoryUse the Upload dialog to specify the parameters and perform an upload.Figure 2-23 PCPro – Upload Screen2 - 44 Migrating from UX5000 to SV8100

SV8100 Issue 1.0To upload data from PCPro to system memory:1. Select a Transfer Type.2. Select Transfer Type items.3. If desired, select items via the Modify Filter.4. Press the Start button.5. After the upload is completed, press the Close button.Transfer TypeSelect a filter that controls the scope of chassis settings to upload. Thefollowing Transfer Types are available:All: No filter, all Chassis settingsBlade Configuration: Blade packages settingsSystem Data Partial (System Wide): System-based settingsSystem Data Partial (Telephone): Telephone-based settingsSystem Data Partial (Virtual Extension): Virtual Extension-basedsettingsSystem Data Partial (Trunk): Trunk-based settingsUser Data: User-specific settingsTransfer Type ItemsSpecifically select PRG Groups and/or individual PRGs from the chassissettings to upload. The choice of Transfer Type Items available is governed bythe Transfer Type selected.Modify FiltersA filter is applied based on the system data modification status. The filter onlyapplies to system data on the PCPro side, not system data residing in chassismemory.Uploading Blade ConfigurationWhen uploading the Blade Configuration via Upload All, and selecting CardConfiguration, or just Uploading Card Configuration, a warning popup willdisplay when either Trunks or stations are busy at the time of selecting touploading the Card Configuration. This will allow for the upload to becancelled and completed at a later time, or to be continued and will disconnectthe busy trunks and/or stations.UX5000 to SV8100 Migration Manual 2 - 45

Issue 1.0SV8100This popup is shown when the Card Configuration is selected to be uploadedand the trunks are busy.Figure 2-24 PCPro Trunk Port PopupFigure 2-25 PCPro Station Port Popup2 - 46 Migrating from UX5000 to SV8100

FeaturesSECTION 1UX5000 TO UNIVERGE SV8100 FEATURECOMPARISON LISTThis chapter provides an alphabetical comparison of the features availableto both the SV8100 and UNIVERGE SV8100 systems (refer to Table 3-1Feature Comparison List on page 3-2).Each feature provides the following information:3FeaturesSV8100 Feature – title of related SV8100 feature (if available).Conditions – provides special operating conditions (if any) that need to beconsidered with using the feature.Operation – provides step-by-step instructions for using the feature.For complete SV8100 conditions and station operations, refer to theSV8100 Features and Specifications Manual.UX5000 to SV8100 Migration Manual 3 - 1

Issue 1.0SV8100Table 3-1 Feature Comparison ListUX5000 Feature NameAbbreviated DialingAccount CodesAlarmAlarm ReportsAlphanumeric DisplayAnalog Communications Interface (ACI)UNIVERGE SV8100 Feature NameSpeed Dial – System/Group/StationAccount Code – Forced/Verified/UnverifiedAccount Code EntryAlarmAlarm ReportsAlphanumeric DisplayAnalog Communications Interface (ACI)– Ancillary Device Connection– Answer Hold– Answer KeyAspireNetAspire TelephonesAttendant Call QueuingAutomatic Call Distribution (ACD)Automatic ReleaseAutomatic Route SelectionBackground MusicBarge-InAspireNetSV8100/SV8300 TerminalsAttendant Call QueuingAutomatic Call Distribution (ACD)Automatic ReleaseAutomatic Route SelectionBackground MusicBarge-In– Battery Backup – System Memory– Battery Backup – System Power– Call Appearance (CAP) KeysCall Duration TimerCall Forwarding – CentrexCall ForwardingCall Forwarding with Follow MeCall Forwarding, FixedCall Forwarding, Off-PremiseCall Forwarding/Do Not Disturb OverrideCall Duration TimerCall Forwarding – CentrexCall ForwardingCall Forwarding with Follow MeCall ForwardingCall Forwarding, Off-PremiseCall Forwarding/Do Not Disturb Override3 - 2 Features

SV8100 Issue 1.0Table 3-1 Feature Comparison List (Continued)UX5000 Feature NameUNIVERGE SV8100 Feature Name– Call MonitoringCall Pickup GroupCall RedirectCall Waiting/Camp-OnCallbackMake Call-UXMail FeatureCaller IDCaller ID – Flex Ring by Caller IDCentral Office Calls, AnsweringCentral Office Calls, PlacingCentral Telephone BookClass of ServiceDirected Call PickupGroup Call PickupCall RedirectCall Waiting/Camp-OnCallbackCaller ID Call ReturnCaller IDCaller ID – Flexible RingingCentral Office Calls, AnsweringCentral Office Calls, PlacingSpeed Dial – Telephone BookClass of Service– CO Message Waiting IndicationConferenceConferenceConference, Remote –Continued DialingCordless DECT TerminalsContinued DialingCordless DECT Terminals– Cordless Telephone Connection– Data Line Security– Delayed RingingDepartment CallingDepartment Step CallingDial Pad Confirmation ToneDial Tone DetectionDial Number PreviewDepartment CallingDepartment Step CallingStation HuntDial Pad Confirmation ToneDial Tone DetectionDialing Number Preview– Digital Trunk ClockingDirect Inward Dialing (DID)Direct Inward Dialing (DID)UX5000 to SV8100 Migration Manual 3 - 3

Issue 1.0SV8100Table 3-1 Feature Comparison List (Continued)UX5000 Feature NameDirect Inward Line (DIL)Direct Inward System Access (DISA)Direct Station Selection (DSS) ConsoleDirected Call PickupDirectory DialingDisplay Messaging, SelectableDistinctive Ringing, Tones and Flash PatternsDo Not DisturbDoor BoxUNIVERGE SV8100 Feature NameDirect Inward Line (DIL)Direct Inward System Access (DISA)Direct Station Selection (DSS) ConsoleDirected Call PickupDirectory DialingSelectable Display MessagingDistinctive Ringing, Tones and Flash PatternsDo Not DisturbDoor Box– Drop Key– D term Cordless II Terminal– D term Cordless Lite II TerminalDual Line Appearance –E911 CompatibilityE911 Compatibility– Electra Elite IPK Terminals– Facsimile CO Branch ConnectionFlashFlexible System NumberingFlashFlexible System Numbering– Flexible TimeoutsForced Trunk DisconnectGroup Call PickupGroup ListenForced Trunk DisconnectGroup Call PickupGroup Listen– Handset MuteHandsfree and MonitorHandsfree Answerback/Forced Intercom RingingHeadset OperationHoldHot Key-PadHotel/MotelHandsfree and MonitorHandsfree Answerback/Forced Intercom RingingHeadset OperationHoldHot Key-PadHotel/Motel3 - 4 Features

SV8100 Issue 1.0Table 3-1 Feature Comparison List (Continued)UX5000 Feature NameUNIVERGE SV8100 Feature NameHotlineHotline– Howler Tone ServiceIntercomIntercomIntercom Abandoned Call Display –IP DECT TerminalWireless DECT (SIP)– IP Multiline Station (SIP)– IP Single Line Telephone (SIP)– IP Trunk – (SIP) Session Initiation Protocol– IP Trunk – H.323– IPK/IPK II MigrationISDN CompatibilityISDN Compatibility– K-CCIS – IP with PVALast Number RedialLicensingLine PreferenceLong Conversation CutoffLoop KeysMaintenanceMeet Me ConferenceMeet Me PagingMeet Me Paging TransferMemo DialMessage WaitingMH240 Wireless IP DECT TerminalMicrophone CutoffMobile ExtensionMultiple Directory Numbers/Call CoverageLast Number RedialRedial FunctionLicensingLine PreferenceLong Conversation CutoffLoop KeysMaintenanceMeet Me ConferenceMeet Me PagingMeet Me Paging TransferMemo DialMessage WaitingMH240 Wireless IP TelephoneMicrophone CutoffMobile ExtensionCall Arrival (CAR) KeysSecondary Incoming Extension (SIE)Virtual Extensions (VE)UX5000 to SV8100 Migration Manual 3 - 5

Issue 1.0SV8100Table 3-1 Feature Comparison List (Continued)UX5000 Feature NameUNIVERGE SV8100 Feature NameMusic on HoldName StoringNetworking – AspireNetOff Hook SignalingOne-Touch CallingOperatorOPX (Off-Premise Extension)Paging, ExternalPaging, InternalPaging, Privacy ReleaseParkPBX CompatibilityMusic on HoldName StoringK-CCIS – IPK-CCIS – T1Off-Hook SignalingOne-Touch CallingOperator(OPX) Off-Premise ExtensionPaging, ExternalPaging, InternalConference, Voice Call/Privacy ReleaseParkPBX Compatibility– PC Programming– Power Failure TransferPrime Line SelectionPrivacy ReleaseProgrammable Function KeysPrime Line SelectionPrivate LineConference, Voice Call/Privacy ReleaseProgrammable Function Keys– Programming from a Multiline TerminalPulse to Tone ConversionRemote (System) UpgradeRepeat RedialPulse to Tone ConversionRemote (System) UpgradeRepeat Redial– Resident System ProgramReverse Voice OverRing GroupsRingdown Extension, Internal/ExternalRoom MonitorSave Number DialedSecretary Call (Buzzer)Reverse Voice OverRing GroupsRingdown Extension, Internal/ExternalRoom MonitorSave Number DialedSecretary Call (Buzzer)3 - 6 Features

SV8100 Issue 1.0Table 3-1 Feature Comparison List (Continued)UX5000 Feature NameSecretary Call PickupSelectable Display MessagingSelectable Ring TonesSerial CallSingle Line Terminals, Analog 500/2500 SetsUNIVERGE SV8100 Feature NameSecretary Call PickupSelectable Display MessagingSelectable Ring TonesSerial CallSingle Line Telephones, Analog 500/2500 Sets– SLT Adapter– SMB8000 Communications Analyst– SMB8000 Interactive Voice Response– SMB8000 Multimedia Conference BridgeSoftkeysStation Message Detail RecordingSoftkeysStation Message Detail Recording– Station Name Assignment – User Programmable– Station Relocation– SV8100 Desktop Applications– SV8100 Internal Router– SV8100 NetLink– SV8100 PoE Gigabit SwitchSynchronous RingingT1 Trunking (with ANI/DNIS Compatibility)Tandem RingingTandem Trunking (Unsupervised Conference)Computer Telephony Integration (CTI) applicationsTie LinesTime and DateToll RestrictionToll Restriction OverrideToll Restriction, Dial BlockSynchronous RingingT1 Trunking (with ANI/DNIS Compatibility)Tandem RingingTandem Trunking (Unsupervised Conference)TAPI CompatibilityMultiple Trunk TypesTone OverrideClock/Calendar DisplayCode RestrictionCode Restriction OverrideCode Restriction, Dial Block– Traffic ReportsUX5000 to SV8100 Migration Manual 3 - 7

Issue 1.0SV8100Table 3-1 Feature Comparison List (Continued)UX5000 Feature NameUNIVERGE SV8100 Feature NameTransferTrunk Group RoutingTrunk GroupsTrunk Queuing/Camp-OnTransferTrunk Group RoutingTrunk GroupsTrunk Queuing/Camp-On– UCB (Unified Communications for Business)– UM8000 Mail– uMobility– Unicast/Multicast Paging Mode– Uniform Call Distribution (UCD)– Uniform Numbering NetworkUniversal AnswerNight Service– Universal Slots– User Programming Ability– VM8000 InMail– VM8000 InMail Park and Page– VM8000 InMail Upload Download Audio– VM8000 InMail – Cascade Message Notification– VM8000 InMail – Email Notification– VM8000 InMail – Find-Me Follow-Me– VM8000 InMail – Language Setting– Voice Call Recording– Voice Mail Integration (Analog)– Voice Mail Message Indication on Line KeysVoice OverVoice Response System (VRS)Voice OverVoice Response System (VRS)– Voice Response System (VRS) Upload DownloadAudio– Voice Response System (VRS) – Call Forwarding –Park and PageVolume ControlsVolume Controls3 - 8 Features

SV8100 Issue 1.0Table 3-1 Feature Comparison List (Continued)UX5000 Feature NameWarning Tone for Long ConversationUNIVERGE SV8100 Feature NameWarning Tone for Long ConversationSECTION 2FEATURESThe remainder of this document highlights the differences between the UX5000 andthe UNIVERGE SV8100 features.UX5000 to SV8100 Migration Manual 3 - 9

Issue 1.0SV8100THIS PAGE INTENTIONALLY LEFT BLANK3 - 10 Features

SV8100 Issue 1.0Abbreviated DialingSV8100 FeatureSpeed Dial – System/Group/StationConditionsNoneOperationTo store a Speed Dial number (display terminals only):1. Press idle CALL key and dial 753 (for common) or 754 (for group).- OR -With an idle display keyset, press the PROG Soft Key, then the Soft Key, press the SPD SoftKey. If there are Group SPD bins defined, select either the SYS. (common) or SPDg (group) SoftKey.2. Dial common or group storage code (000-999). Initially, there are 1000 Common Speed Dialing codes. There are Group Speed Dialing codes only if you definethem in programming. When using 4-digit bins, the storage codes/bin numbers are 0000-1999.3. Dial telephone number you want to store (up to 24 digits). Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH.4. Press HOLD.5. Enter the name associated with the Speed Dialing number.➜Abbreviated Dialing 3 - 11

Issue 1.0SV8100Table 3-2 Keys for Entering NamesWhen entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.Use this keypad digit . . . When you want to. . .1 Enter characters:1 @ [ ¥ ] ^ _ ` { | } Á À Â Ã Æ Ç É Ê ì ó 02 Enter characters: A-C, a-c, 2.3 Enter characters: D-F, d-f, 3.4 Enter characters: G-I, g-i, 4.5 Enter characters: J-L, j-l, 5.6 Enter characters: M-O, m-o, 6.7 Enter characters: P-S, p-s, 7.8 Enter characters: T-V, t-v, 8.9 Enter characters: W-Z, w-z, 9.0 Enter characters:0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü Enter characters: + , - . / : ; < = > ? π ∑ Ω ∞ ¢ £# # = Accepts an entry (only required if two letters on the same key are needed- ex: TOM). Pressing # again = Space. (In SV8100 programming mode, usethe right arrow Softkey instead to accept and/or add a space.)CONFCLEARClear the character entry one character at a time.Clear all the entries from the point of the flashing cursor and to the right.6. Press HOLD.7. Press SPK to hang up.3 - 12 Abbreviated Dialing

SV8100 Issue 1.0To dial a Common Speed Dialing number: Four-digit bin numbers must be dialed using the keyset’s Soft Keys.3-Digit Bin Numbers Only1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial #2 (000-999).- OR -Press DIAL key.- OR -Press Common/Private Speed Dialing key (Program 15-07 or SC 751: 27). To preselect, press a line key in step 1 (instead of CALL) before pressing the DIAL or Speed Dialing key.3. Dial Common Speed Dialing storage code (000-999). The stored number dials out. Unless you preselect, Trunk Group Routing selects the trunk for the call. The SV8100 may optionally select aspecific Trunk Group for the call. If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.4-Digit Bin Numbers1. With an idle display keyset, press the DIR Soft Key.2. Select SPD from the Directory Dialing menu.3. Select either the SYS. (common) or SPDg (group) Soft Key.➜➜4. Use the or to locate the number you wish to call.5. Press the DIAL Soft Key. The stored number dials out.To store a Common Speed Dialing number under a Programmable Function Key:1. At keyset, press idle CALL key.2. Dial 751.3. Press the key which is to store the number.4. Dial 01.5. Dial #2 + the 3-digit bin number (000-999) to be stored. Four-digit bin numbers can not be stored with this function.Abbreviated Dialing 3 - 13

Issue 1.0SV81006. Press HOLD.7. Press SPK to hang up.To dial a Common Speed Dialing number under a Programmable Function Key:1. At keyset, press idle CALL key.2. Press the key which has the stored number to be dialed. The number seizes an outside line and dials out.To dial a Group Speed Dialing number:3-Digit Bin Numbers Only1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial #4 (000-999).- OR -Press DIAL key.- OR -Press Group Speed Dialing key (Program 15-07 or SC 751: 28). To preselect, press a line key in step 1 (instead of CALL) before pressing the DIAL or Speed Dialing key.3. Dial the Group Speed Dialing code (000-999). The stored number dials out. Unless you preselect, Trunk Group Routing selects the trunk for the call. If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.4-Digit Bin Numbers1. At keyset, press the DIR Soft Key.2. Press the SPD Soft Key, then the SPDg Soft Key.➜➜3. Use the or to locate the number you wish to call.4. Press the DIAL Soft Key. The stored number dials out.3 - 14 Abbreviated Dialing

SV8100 Issue 1.0To check your stored Speed Dialing numbers (display terminal only):1. Press CHECK.2. For Common Speed Dialing, press DIAL.Dial the Speed Dialing Code (e.g., common code 001). If the entire stored number is too long for your terminal’s display, press * to see the rest of it.- OR -For Group Speed Dialing, press the Group Speed Dialing key.- OR -For Common Speed Dialing key, press the Common Speed Dialing key.3. Press CLEAR. To display additional numbers, repeat from step 1.Personal Speed DialingTo program a Bin for Personal Speed Dialing:1. Press idle CALL key or lift the handset and dial 755.2. Dial the bin number (1-9, 0) you want to program.3. Dial general trunk access code (9).- OR -Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005).- OR -Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1).4. Dial number you want to store. The total of the digits stored in steps 3 and 4 cannot exceed 24. Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH.5. Press HOLD.6. Enter the name associated with the key you are programming.7. Press HOLD.8. Press SPK or hang up.Abbreviated Dialing 3 - 15

Issue 1.0SV8100To dial a Personal Speed Dialing number:1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial #7.3. Dial the Personal Speed Dialing storage code (0-9). The stored number dials out.Cursor Key OperationBy pressing the Right Cursor key, the user can access all directory menus. The flow chart below showsthe menu access sequence (refer to Figure 3-1 Right Cursor Key Operation). If the terminal is notallowed access to Speed Dial and/or Telephone Book numbers, or no telephone numbers areprogrammed in those areas, they are skipped.Figure 3-1 Right Cursor Key Operation3 - 16 Abbreviated Dialing

SV8100 Issue 1.0Account CodesSV8100 FeatureAccount Code – Forced/Verified/UnverifiedAccount Code EntryConditionsNoneOperationTo enter an Account Code any time while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your SV8100 has Optional Account Codes enabled. You may also be able to use thisprocedure for incoming calls. This procedure is not available at Single Line Telephones.1. Dial *.- OR -Press your Account Code key (Program 15-07 or SC 751: code 50).2. Dial your Account Code (1-16 digits, using 0-9 and #). If Account Codes are hidden, each digit you dial will show an “*” character on the terminal’s display.3. Dial *.- OR -Press your Account Code key (Program 15-07 or SC 751: code 50).Account Codes 3 - 17

Issue 1.0SV8100To enter an Account Code before dialing the outside number:If your SV8100 has Forced Account Codes, you must use this procedure. If it has Verified Account Codes, you can usethis procedure instead of letting the SV8100 prompt you for your Account Code. You may also use this procedure if yourSV8100 has Optional Account Codes.If your SV8100 has Verified Account Codes enabled, be sure to choose a code programmed into your Verified AccountCode list.1. Access trunk for outside call.You can access a trunk by pressing a line key or dialing a code (except 9). Refer to Central Office Calls, Placingon page 3-79 for more information.2. Dial *.- OR -Press your Account Code key (Program 15-07 or SC 751: code 50).3. Dial your Account Code (1-16 digits, using 0-9 and #).If you make an incorrect entry, your SV8100 may automatically alert the operator. If Account Codes are hidden,each digit you dial will show an “*” character on the terminal’s display.4. Dial *.- OR -Press your Account Code key (Program 15-07 or SC 751: code 50).5. Dial the number you want to call.If you hear “stutter dial tone after dialing the number, ARS is requesting that you enter an ARS AuthorizationCode. Refer to Automatic Route Selection for more information.To dial an outside number and let your SV8100 tell you when an Account Code is required:1. Access a trunk and dial the number you want to call.If you hear “stutter dial tone after dialing the number, ARS is requesting that you enter an ARS AuthorizationCode. Refer to Automatic Route Selection for more information.2. Wait for your call to go through.- OR -If you hear “Please enter an Account Code,” and your display shows ENTER ACCOUNT CODE: Dial *.- OR -Press your Account Code key (Program 15-07 or SC 751: code 50). Dial your Account Code (1-16 digits, using 0-9 and #). If Account Codes are hidden, each digit you dial will show an “*” character on the terminal’s display. Dial *.Press your Account Code key (Program 15-07 or SC 751: code 50).3 - 18 Account Codes

SV8100 Issue 1.0To enter an Account Code for an incoming call: This procedure is not available for Single Line Telephones.1. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps will dial digits out onto the connected trunk.2. Dial *.3. Enter the Account Code. You can enter any code of the proper length. Incoming Account Codes cannot be Forced or Verified.4. Dial *.To enter an Account Code while placing a trunk call: If your SV8100 has Forced Account Codes, you must follow this procedure.1. Access trunk for outside call. You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing for moreinformation. With Forced Account Codes, you hear, “Please enter an Account Code.” Your display shows: ENTERACCOUNT CODE.2. Dial *.3. Dial your Account Code (1-16 digits, using 0-9 and #).4. Dial *. If the SV8100 has Forced Account Codes and you don’t enter a code, your call cannot go through. You can,however, dial ** to bypass Forced Account Code entry.5. Dial number you want to call. If you hear “stutter” dial tone after dialing the number, ARS is requesting you to enter an ARS AuthorizationCode. Refer to the Automatic Route Selection feature for more information on ARS Authorization Codes.To enter an Account Code at a single line set:1. Access trunk for outside call. You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information. With Forced Account Codes, you hear, “Please enter an Account Code.” Your display shows: ENTER ACCOUNTCODE.2. Dial *.3. Enter Account Code (1-16 digits).4. Dial *.Account Codes 3 - 19

Issue 1.0SV81005. Dial number you want to call.If you hear “stutter” dial tone after dialing the number, ARS is requesting you to enter an ARS AuthorizationCode. Refer to the Automatic Route Selection feature for more information on ARS Authorization Codes.3 - 20 Account Codes

SV8100 Issue 1.0AlarmSV8100 FeatureAlarmConditionsNoneOperationTo set the alarm:1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial 727.3. Dial alarm type (1 or 2). Alarm 1 sounds only once. Alarm 2 sounds each day at the preset time.4. Dial the alarm time (24-hour clock). For example, for 1:15 PM dial 1315. A confirmation tone will be heard if the alarm has been set. If the alarm was not set, an error tone will be heardinstead.5. At keyset, press SPK to hang up.- OR -At single line set, hang up.To silence an alarm:1. At keyset, press CLEAR.- OR -At single line set, lift handset. The single line set user will hear Music on Hold when the handset is lifted.Alarm 3 - 21

Issue 1.0SV8100To check the programmed alarm time:1. Press CHECK.2. Dial 727.3. Dial alarm type (1 or 2).4. The programmed time displays.5. Press CLEAR.To cancel an alarm:1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial 727.3. Dial alarm type (1 or 2).4. Dial 9999.5. At keyset, press SPK to hang up.- OR -At single line set, hang up.3 - 22 Alarm

SV8100 Issue 1.0Analog Communications Interface (ACI)SV8100 FeatureAnalog Communications Interface (ACI)ConditionsNoneOperationTo call an ACI software port:1. Press idle CALL key.2. Dial ACI software port extension number.- OR -Dial ACI Department Group extension number.- OR -Press One-Touch Programmable Function Key for ACI extension or Department Group.After you call an ACI software port:If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.- OR -If the port is set for output (Program 33-01-01=2) and External Paging is connected, you can pageinto the external zone.- OR -If the port is set for output (Program 33-01-01=2) and a loud ringer is connected, you activate theloud ringer.Analog Communications Interface (ACI) 3 - 23

Issue 1.0SV8100To manually record a call an ACI software port:1. While on a call, press the ACI Conversation Record Key (Program 15-07 or SC 751: 69 + 0). The key’s LED will be lit when recording.2. To stop recording, press the ACI Conversation Record Key once again. The key’s LED will be off when recording has stopped.3 - 24 Analog Communications Interface (ACI)

SV8100 Issue 1.0Aspire TelephonesSV8100 FeatureSV8100/SV8300 TerminalsConditionsWhen Aspire telephones are installed, Loop key mode must be used.Additional Aspire terminal hardware (displays, button kits, key kits, handsets, adapters etc.) onlyconnect to Aspire terminals.OperationNoneAspire Telephones 3 - 25

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SV8100 Issue 1.0Automatic Call Distribution (ACD)SV8100 FeatureAutomatic Call Distribution (ACD)ConditionsUxMail is not supported for Delay Announcements.OperationTransferring Calls to an ACD Group:To Transfer a call to an ACD Group:1. At keyset or DSL, press HOLD.- OR -At Single Line Telephone, hookflash You hear Transfer dial tone.2. Dial ACD Group Master Number. You can press a defined One-Touch Programmable Function Key for the master instead.3. Hang up.Answering Outside Calls that Ring Your ACD Group:To answer an outside call that rings your ACD Group: DISA, DID and tie trunks can ring an ACD master number directly. Other trunk types can ring ACD Groups if setup in programming. Trunks can also be transferred to ACD master numbers.1. Lift handset.2. If you don't automatically answer the call, press the flashing line key.Automatic Call Distribution (ACD) 3 - 27

Issue 1.0SV8100Agent Log In and Log Out:To log your extension into the ACD Group:KeysetYour display shows: WAIT ACD LOGIN. If Program 12-07-01 has a customized Day/Night mode message defined, theACD agent’s display will not indicate the WAIT ACD LOGIN status (however, the agent may still log in using thefollowing procedure).1. Press idle CALL key.2. Dial *5. You hear confirmation tone.- OR -Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10). You hear a single beep. Your display will show the ACD Group to which you are logged in. If your SV8100 has ACD Identification Codes enabled, enter it now.DSL or Single Line Telephone1. Lift handset.2. Dial *5. You hear confirmation tone. If your SV8100 has ACD Identification Codes enabled, enter it now.To log your extension out of an ACD Group:Keyset Your display shows the ACD Group to which you are logged in.1. Press idle CALL key.2. Dial *5.- OR -Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10). Your display shows: ACD LOGOUT (1:Yes, 0:No).3. Dial 1 to log out. You hear confirmation tone (if you dialed *5) or a single beep (if you pressed the ACD Log On/Log Off key).- OR -Dial 0 to cancel the log out and return to the group.3 - 28 Automatic Call Distribution (ACD)

SV8100 Issue 1.0DSL1. Lift handset.2. Dial *5.3. Dial 1 to log out. You hear confirmation tone.- OR -Dial 0 to cancel the log out and return to the group.Single Line Telephone1. Lift handset.2. Dial 655.AIC Agent Log In:To log inKeyset1. Press the ACD Log In/Log Out key (Program 15-07 or SC 752: *10).- OR -Press CALL key and dial the AIC Log In service code (Program 11-13-08).2. If the agent log in code is used, enter the agent log in code (the number of digits to be entered isdetermined by Program 41-01-02). Otherwise, skip to Step 3.3. Dial the Agent Identity Code (AIC) (up to four digits) defined in Program 41-18-01. The ACD Log In/Log Out key lights.To log out (for single or multiple agent log ins):Keyset All AIC log ins become invalid.1. Press the ACD Log In/Log Out key (Program 15-07 or SC 752: *10).2. Dial 1 to accept.- OR -1. Press CALL key and dial the AIC Log Out service code (Program 11-13-09). The ACD Log In/Log Out key goes out.Automatic Call Distribution (ACD) 3 - 29

Issue 1.0SV8100Single Line Telephone All AIC log ins become invalid.1. Lift the handset.2. Dial the AIC Log Out service code (Program 11-13-09).- OR -1. To log out of an ACD group without using AIC: Lift the handset.2. Dial the ACD Log Out service code 655 (Program 11-13-02).Multiple Agent Log In:To log inKeyset1. Press the ACD Log In/Log Out key (Program 15-07 or SC 752: *10).2. Dial 0 to cancel the log out option.3. Dial the Agent Identity Code (AIC) (up to four digits). The ACD Log In/Log Out key lights.- OR -1. Press CALL key and dial the AIC Log In service code (Program 11-13-08).2. Dial the Agent Identity Code (AIC) (up to four digits). The ACD Log In/Log Out key lights.Single Line TelephoneFollow Steps 1-3 to log in with additional AICs (up to three) at any time.1. Lift the handset and dial the AIC Log In service code (Program 11-13-08).2. Dial the log in code (up to 20 digits). This step is not required if the ID code is disabled in Program 41-01-02.3. Dial the first Agent Identity Code (AIC) (up to four digits). You will hear a confirmation tone.3 - 30 Automatic Call Distribution (ACD)

SV8100 Issue 1.0When immediately logging in with additional AICs.1. For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits). You will hear a confirmation tone.2. For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits). You will hear a confirmation tone.Changing ACD Group Assignment:To change your ACD Group Assignment:1. Log out of your ACD Group (see the instructions above).2. Press idle CALL key.3. Dial 670.4. Dial the number of the ACD Group (1-64) into which you want to log. You hear confirmation tone.5. Log into the new ACD Group (see the instructions above).Using the Headset with Automatic Answer for ACD Agents:1. With the keyset in an idle state, press the Check key.2. Press the Headset key (Program 15-07 or SC 751: 05) twice.3. Press the Clear key to return the display to idle. The Headset key blinks when Automatic Headset is activated. To cancel Automatic Headset, repeat these steps.Answering Incoming ACD Calls with a Call Coverage Key:1. Press the flashing ACD Call Coverage key (Program 15-07 or SC 751: *03 + ACD Master number). Ringing Call Coverage keys must be pressed to answer - a user can’t simply go off-hook. Ringing calls are answered in the following priority:- Ringing call which has heard the ACD Delayed message.- Ringing call which has not heard the ACD Delayed message.- Calls in queue (follows ACD overflow priority set in Program 41-14-03).A Supervisor can monitor an ACD call:1. When an ACD agent is on an outside call, the supervisor presses the Monitor key (Program 15-07or SC 752: *15). The call is heard by the supervisor, but cannot participate in the call. If participation is required, use the BargeIn feature instead.Automatic Call Distribution (ACD) 3 - 31

Issue 1.0SV81002. To cancel the call monitoring, press the Monitor key again.Queue Status Display:When Logged Into ACD Group:1. With an idle keyset, press the Queue Status Display Programmable Function Key (Code: *19). The display indicates the number of calls in queue, the trunk name, and the length of time the call has beenwaiting. When the Queue Status Display key is pressed, the queue status of the extension’s group is displayed. When theextension is not in an ACD group, the Queue Status of group 1 is displayed instead. When an agent logs in using an AIC code, the Queue Status of the default ACD group defined in Program41-18-02 is displayed.2. Press the VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the ACDGroups.3. Press the CLEAR key to return the terminal to an idle state.When Logged Out of ACD Group:When ACD agents are logged out and a call is placed into the ACD queue, the terminals of the loggedout agents will display the Queue Status and hear the alarm according to the settings defined in SV8100programming.Pressing the Queue Status Display Programmable Function key will return the terminal to idle until thetimer in Program 41-20-03 expires again.Rest Mode/Off-Duty Mode:To set the manual Rest Mode/Off-Duty Mode:Keyset1. With the keyset in an idle state, press the ACD Rest Mode key (Program 15-07 or SC 752: *13). The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key willflash until the agent hangs up. This operation is not available for the System Supervisor.Single Line Terminal1. Lift the handset and dial 658. A fast busy is heard. To set Pre-Rest Mode (while on a call), press the hookflash and then dial 658. Press the hookflash again to returnto the outside party. Rest Mode will begin once the call is completed.2. Hang up.3 - 32 Automatic Call Distribution (ACD)

SV8100 Issue 1.0To cancel the manual Rest Mode/Off-Duty Mode:Keyset1. Press the ACD Rest Mode key (Program 15-07 or SC 752: *13). The ACD Rest Mode key light goes off.Single Line Terminal1. Lift the handset. A fast busy is heard.2. Dial 659.3. Hang up.Refer to the ACD Manual for additional operations.Automatic Call Distribution (ACD) 3 - 33

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SV8100 Issue 1.0Background MusicSV8100 FeatureBackground MusicConditionsNoneOperationTo turn Background Music on or off:1. Press idle CALL key.2. Dial 725.3. Press SPK to hang up.Background Music 3 - 35

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SV8100 Issue 1.0Barge-InSV8100 FeatureBarge-InConditionsNoneOperationTo barge in after calling a busy extension: The call must be set up for about 10 seconds before you can barge in. Listen for busy/ring or busy tone.1. Call busy extension.2. Press Barge-In key (Program 15-07 or SC 751: 34).- OR -Dial 710.To barge in without first calling the busy extension:1. Press idle CALL key.2. Dial 710.- OR -Press Barge-In key (Program 15-07 or SC 751: 34).3. Dial busy extension.To barge in to a Conference Call:1. Pick up the handset or press SPK and dial the service code (710=default). If the terminal doesn’t have the proper COS, a warning tone is sent. After the user hangs up, the SV8100 willautomatically place a Callback to the extension.Barge-In 3 - 37

Issue 1.0SV81002. Dial the extension number of a terminal within a Conference call.When a new call is added to the conference, an intrusion tone is heard by all parties in the Conference,depending on SV8100 programming, and all display keysets show the joined party. If a Conference is notpossible:- the extension user will hear a warning tone- the DISA user will be rerouted to the defined ring group- OR -- the tie line user will hear a busy tone.3 - 38 Barge-In

SV8100 Issue 1.0Call Forwarding – CentrexSV8100 FeatureCall Forwarding – CentrexConditionsCall Forwarding settings are not converted during migration. Call Forwarding settings must bereassigned after completion of migration.OperationTo activate Call Forwarding – Centrex:1. At a multiline terminal, press Speaker.- OR -At a single line telephone, lift the handset.2. Dial the Call Forwarding Split Service Code (default not assigned).3. Dial 1 (Set).4. Dial 3 (CTX/PBX).5. Dial number to Centrex Forward to.6. Hang up.To cancel Call Forwarding – Centrex:1. At a multiline terminal, press Speaker.- OR -At a single line telephone, lift the handset.2. Dial the Call Forward Split Service Code (default not assigned).3. Dial 0 (Cancel).4. Dial 3 (CTX/PBX) or 0 (All).Call Forwarding – Centrex 3 - 39

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SV8100 Issue 1.0Call ForwardingSV8100 FeatureCall ForwardingConditionsCall Forwarding settings are not converted during migration. Call Forwarding settings must bereassigned after completion of migration.OperationTo set Call Forward – Immediate at forwarding station:1. Pick up the handset or press Speaker.2. Dial the Call Forward – Immediate Service Code (default: 741).- OR -At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (Program15-07-01, 10 or SC 751, Key Code 10).3. Dial 1 (Set).4. Dial the destination extension or off-premise number.5. Press Speaker or hang up. Refer to Voice Response System (VRS) – Call Forwarding – Park and Page in the SV8100 Features andSpecifications manual. The Call Forwarding Programmable Function Key lights.To Cancel Call Forward – Immediate at forwarding station:1. Pick up the handset or press Speaker.2. Dial the Call Forward – Immediate Service Code (default: 741).- OR -At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program15-07-01, 10 or SC 751, Key Code 10).3. Dial 0 (Cancel).Call Forwarding 3 - 41

Issue 1.0SV81004. Press Speaker or hang up.The Call Forwarding Programmable Function Key turns off.To set Call Forward – Busy/No Answer at a forwarding station:1. Pick up the handset or press Speaker.2. Dial the Call Forward – Busy/No Answer Service Code (default: 744).- OR -At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program15-07-01, 13 or SC 751, Key Code 13).3. Dial 1 (Set).4. Dial the destination extension or off-premise number.5. Press Speaker or hang up. Refer to Voice Response System (VRS) – Call Forwarding – Park and Page in the SV8100 Features andSpecifications manual. The Call Forwarding Programmable Function Key turns on.To cancel Call Forward – Busy/No Answer at a forwarding station:1. Pick up the handset or press Speaker.2. Dial the Call Forward – Busy/No Answer Service Code (default: 744).- OR -At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program15-07-01, 13 or SC 751, Key Code 13).3. Dial 0 (Cancel).4. Press Speaker or hang up. The Call Forwarding Programmable Function Key turns off.To set Call Forward – Both Ring at a forwarding station:1. Pick up the handset or press Speaker.2. Dial the Call Forward – Both Ring Service Code (default: 745).- OR -At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program15-07-01, 14 or SC 751, Key Code 14).3. Dial 1 (Set).4. Dial the destination extension number.3 - 42 Call Forwarding

SV8100 Issue 1.05. Press Speaker or hang up.The Call Forwarding Programmable Function Key turns on.To cancel Call Forward – Both Ring at a forwarding station:1. Pick up the handset or press Speaker.2. Dial the Call Forward – Both Ring Service Code (default: 745).- OR -At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program15-07-01, 14 or SC 751 Key Code 14).3. Dial 0 (Cancel).4. Press Speaker or hang up. The Call Forwarding Programmable Function Key turns off.To set Call Forward – Follow Me from the destination station:1. Pick up the handset or press Speaker.2. Dial the Call Forward – Follow Me Service Code (default: 746).- OR -At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program15-07-01, 10 or SC 751, Key Code 15).3. Dial 1 (Set).4. Dial the station number to be forwarded and then the destination number.5. Press Speaker or hang up. The Call Forwarding Programmable Function Key goes on.To cancel Call Forward – Follow Me from the destination station:1. Pick up the handset or press Speaker.2. Dial the Call Forward – Follow Me Service Code (default: 746).- OR -At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program15-07-01, 10 or SC 751, Key Code 15).3. Dial 0 (Cancel).4. Dial the station number, which is forwarded, or 0 to cancel all extensions.Call Forwarding 3 - 43

Issue 1.0SV81005. Press Speaker or hang up.The Call Forwarding Programmable Function Key turns off.To set Call Forward Immediate for any Extension to Destination:1. Pick up the handset or press Speaker.2. Dial the Call Forward Immediate for any Extension to Destination Service Code (Default: 790).3. Dial 1 (Set).4. Dial the extension number to be forwarded and then the destination number.5. Press Speaker or hang up.To cancel Call Forward Immediate for any Extension:1. Pick up the handset or press Speaker.2. Dial the Call Forward Immediate for any Extension to Destination Service Code (default: 790).3. Dial 0 (Cancel).4. Dial the station number which is forwarded.5. Press Speaker or hang up.To set Call Forward Busy/No Answer for any Extension to Destination:1. Pick up the handset or press Speaker.2. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code(default: 793).3. Dial 1 (Set).4. Dial the extension number to be forwarded and then the destination number.5. Press Speaker or hang up.To cancel Call Forward Busy/No Answer for any Extension to Destination:1. Pick up the handset or press Speaker.2. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code(default: 793).3. Dial 0 (Cancel).4. Dial the station number, which is forwarded.3 - 44 Call Forwarding

SV8100 Issue 1.05. Press Speaker or hang up.To set Call Forward – Immediate using a Virtual Extension:1. Press the idle Virtual Extension key.2. Dial the Call Forward – Immediate Service Code (default: 741).3. Dial 1 (Set).4. Dial the destination extension or off-premise number.5. Press Speaker or hang up. Refer to Voice Response System (VRS) – Call Forwarding – Park and Page in the SV8100 Features andSpecifications manual.To cancel Call Forward – Immediate at a forwarding station:1. Press the idle Virtual Extension key.2. Dial the Call Forward – Immediate Service Code (default: 741).3. Dial 0 (Cancel).4. Press Speaker or hang up.To set Call Forward – Busy/No Answer using a Virtual Extension:1. Press the idle Virtual Extension key.2. Dial the Call Forward – Busy/No Answer Service Code (Default: 744).3. Dial 1 (Set).4. Dial the destination extension or off-premise number.5. 5. Press Speaker or hang up. Refer to Voice Response System (VRS) – Call Forwarding – Park and Page in the SV8100 Features andSpecifications manual.To set Call Forward – Busy/No Answer using a Virtual Extension:1. Press the idle Virtual Extension key.2. Dial the Call Forward – Busy/No Answer Service Code (default: 744).3. Dial 0 (Cancel).4. Press Speaker or hang up.Call Forwarding 3 - 45

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SV8100 Issue 1.0Call Forwarding with Follow MeSV8100 FeatureCall Forwarding with Follow MeConditionsCall Forwarding settings are not converted during migration. Call Forwarding settings must bereassigned after completion of migration.OperationTo activate Call Forward Follow Me from a multiline terminal:1. At a multiline terminal, other than your own, press Speaker and dial Service Code (746, Program11-11-07).- OR -Press the Call Forward Follow Me key (Program 15-07-01 or SC 751: Code 15).2. Dial 1 to set.3. Dial the Extension to forward. The multiline terminal with display indicates on the display of the telephone which Call Forward Follow Me isset. Also, the Programmed Follow Me Flexible Line Key flashes (if assigned) when Follow Me is set.To cancel Call Forward Follow Me from your own multiline terminal:1. At your multiline terminal, press Speaker and dial Service Code (746, Program 11-11-07).- OR -Press the Call Forward Follow Me key (Program 15-07-01 or SC 751: Code 15).2. Dial 0 to cancel.3. Dial 0 (Cancel All Forward Follow Me).- OR -Dial the extension number with Follow Me set.Call Forwarding with Follow Me 3 - 47

Issue 1.0SV8100To activate Call Forward Follow Me from a single line telephone:1. At a single line telephone, other than your own, lift the handset and dial the Service Code (746Program 11-11-07).2. Dial 1 to set.3. Dial the extension to forward.To cancel Call Forward Follow Me from your own single line telephone:1. At your single line telephone, lift the handset and dial Service Code (746, Program 11-11-07).2. Dial 0 to cancel.3. Dial 0 (Cancel All Forward Follow Me).- OR -Dial the extension number with Follow Me set.3 - 48 Call Forwarding with Follow Me

SV8100 Issue 1.0Call Forwarding, Off-PremiseSV8100 FeatureCall Forwarding, Off-PremiseConditionsNot supported across AspireNet.Call Forwarding settings are not converted during migration. Call Forwarding settings must bereassigned after completion of migration.OperationTo activate Call Forwarding Off-Premise non-split:1. At a multiline terminal, press Speaker.- OR -At a single line telephone, lift the handset.2. Dial the Call Forwarding Service Code.- OR -At a multiline terminal only, press the Call Forwarding Programmable Function keys (Program15-07-01, Program 15-07-10 ~Program 15-07-15 or SC 751 Key Code 10~15).3. Dial 1 (Set).4. Dial the Trunk Access Code (default: 9) + Number (9+2142622000). Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1~9, 01~99 or 001~100) or #9 + Linenumber (e.g., 05 or 005 for line 5). Your DND or Call Forwarding (Device) Programmable Function key flashes.To cancel Call Forwarding Off-Premise non-split:1. At a multiline terminal, press Speaker.- OR -At a single line telephone, lift the handset.2. Dial the Call Forward Access Code (default not assigned).Call Forwarding, Off-Premise 3 - 49

Issue 1.0SV81003. Dial 0 (Cancel).To activate Call Forwarding Off-Premise Split:1. At a multiline terminal, press Speaker.- OR -At a single line telephone, lift the handset.2. Dial the Call Forwarding Service Code.3. Dial 1 (Set).4. Dial 1 (Internal) or 0 (External).5. Dial Trunk Access Code (default: 9) + number (9 + 2142622000). Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1~9, 01~99 or 001~100) or #9 + Linenumber (e.g., 05 or 005 for line 5). Your DND or Call Forwarding (Device) Programmable Function key flashes.To cancel Call Forwarding Off-Premise Split:1. At the multiline terminal, press Speaker.- OR -2. At a single line telephone, lift the handset.3. Dial the Call Forward Access Code (default not assigned).4. Dial 0 (Cancel). If Internal and External are set both are canceled. Your DND or Call Forwarding (Device) Programmable Function key flashes.Off-Premise Call Forwarding for Door Boxes: These operations are performed at the Door Box Ringing Extension only.To activate Call Forwarding Off-Premise for a Door Box:1. At the multiline terminal, press Speaker + dial SC 722.- OR -At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 751,code 54).- OR -At the single line telephone, lift the handset + dial 722.2. Dial the Door Box number (1~4).3 - 50 Call Forwarding, Off-Premise

SV8100 Issue 1.03. Dial the Speed Dialing number where the calls should be forwarded.4. Press Speaker (or hang up at the single line telephone) to hang up.To cancel Call Forwarding Off-Premise for a Door Box:1. At the multiline terminal, press Speaker + dial SC 722.- OR -At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 751,code 54).- OR -At the single line telephone, lift the handset + dial 722.2. Dial 0 (Cancel).Trunk-to-Trunk ForwardingSet the Destination and Forward the Line:1. Lift the handset.2. Dial 735.3. Dial trunk port number (001~200) to be defined.4. Select the mode (1~8) to be defined.5. Enter the telephone number, which is the destination of the forwarded trunk. The number is stored in the Speed Dial bin number assigned in Program 24-04-01. This entry overwrites anyexisting number defined in the bin.6. Press Hold to accept the entry.7. Repeat from Step 3 to define another mode entry or press Speaker to hang up.Cancel the Line Forwarding:1. Lift the handset.2. Dial 735.3. Dial trunk port number (7 001~200) to be defined.4. Select the mode (1~8) to be defined.5. Press the Exit key.6. Press Speaker to hang up.Call Forwarding, Off-Premise 3 - 51

Issue 1.0SV8100Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination inProgram 24-04-01) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program 13-04-01 for the line to forward.1. Lift the handset.2. Dial 733.3. Dial trunk port number to be used (001~200).4. Press Speaker to hang up.Cancel Automatic Trunk Forwarding:1. Lift the handset.2. Dial 734.3. Dial trunk port number to be used (001~200).4. Press Speaker to hang up.Department Group Line ForwardingMethod 1:Set the Destination and Forward the Line:1. Lift the handset.2. Dial 604.3. Dial the Department Group number (01~64) to be defined.4. Select the time mode (1~8) to be defined.5. Enter the telephone number, which is the destination of the forwarded trunk. The number is stored in the Speed Dial bin number assigned in Program 24-04-01. This entry overwrites anyexisting number defined in the bin.6. Press Hold to accept the entry.7. Repeat from Step 3 to define another time mode entry or press Speaker to hang up.Cancel the Line Forwarding:1. Lift the handset.2. Dial 604.3. Dial the Department Group number (01~64) to be defined.3 - 52 Call Forwarding, Off-Premise

SV8100 Issue 1.04. Select the time mode (1~8) to be defined.5. Press the Exit key.6. Press Speaker to hang up.Method 2 (follows the pre-defined destination in Program 24-05-01):Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program 13-04-01 for the line to forward.1. Lift the handset.2. Dial 602.3. Dial the Department Group number (01~64) to be defined.4. Press Speaker to hang up.Cancel Automatic Trunk Forwarding:1. Lift the handset.2. Dial 603.3. Dial the Department Group number (01~64) to be defined.4. Press Speaker to hang up.Call Forwarding, Off-Premise 3 - 53

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SV8100 Issue 1.0Call Forwarding/Do Not Disturb OverrideSV8100 FeatureCall Forwarding/Do Not Disturb OverrideConditionsCall Forwarding settings are not converted during migration. Call Forwarding settings must bereassigned after completion of migration.OperationTo override an extension’s Call Forwarding or Do Not Disturb:1. Call the forwarded or DND extension.2. Press Override key (Program 15-07 or SC 751: 37).Call Forwarding/Do Not Disturb Override 3 - 55

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SV8100 Issue 1.0Call Forwarding, FixedSV8100 FeatureCall ForwardingConditionsCall Forwarding, Fixed is not supported in the SV8100.OperationNoneCall Forwarding, Fixed 3 - 57

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SV8100 Issue 1.0Call Pickup GroupSV8100 FeatureDirected Call PickupGroup Call PickupConditionsNoneOperationPlease refer to Group Call Pickup on page 3-141 for information on this feature.Call Pickup Group 3 - 59

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SV8100 Issue 1.0Call RedirectSV8100 FeatureCall RedirectConditionsNoneOperationTo redirect a ringing call:1. With an incoming call ringing your extension, press the Call Redirect key (Program 15-07 or SC751: 49 + Destination Extension Number) without lifting the handset or pressing the CALL keys.Call Redirect 3 - 61

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SV8100 Issue 1.0Call Waiting/Camp-OnSV8100 FeatureCall Waiting/Camp-OnConditionsNot supported across AspireNet.OperationTo Camp-On to a busy extension:1. Call busy extension.2. Dial 2 or press Camp-On key (Program 15-07 or SC 751: 35).3. Do not hang up. To Camp-On to a trunk, see Trunk Queuing.To cancel a Camp-On request:1. Hang up.2. At keyset, press idle CALL key and dial 770.- OR -At keyset, press Camp-On key (Program 15-07 or SC 751: 35).- OR -At single line set, lift handset and dial 770.To Split (answer a waiting call) at a single line terminal: Listen for Camp On beep.1. Hookflash and dial 794.To repeatedly split between the two calls.Call Waiting/Camp-On 3 - 63

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SV8100 Issue 1.0CallbackSV8100 FeatureCallbackConditionsNoneOperationTo place a Callback:1. Call unavailable (busy or unanswered) extension.2. Dial # or press Callback key (Program 15-07 or SC 751: 35).3. Hang up.4. Lift handset when busy extension calls you back. If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker usestheir terminal for the first time. If you have Callback Automatic Answer, you automatically place a call to the formerly busy extension when youlift the handset. If you don’t have Callback Automatic Answer, you must press the ringing line appearance toplace the call.To cancel a Callback:1. At keyset, press idle CALL key and Dial 770.- OR -At keyset, press Camp-On key (Program 15-07 or SC 751: 35).- OR -At single line set, lift handset and dial 770.Callback 3 - 65

Issue 1.0SV8100To test Callback at your single line terminal:1. Lift the handset.2. Dial 799.3. Hang up.4. When the terminal rings, lift the handset. You hear synthesized Music on Hold.5. Hang up.3 - 66 Callback

SV8100 Issue 1.0Caller IDSV8100 FeatureCaller IDConditionsNoneOperationDISPLAYING THE INCOMING NUMBERTo display the name/number of an incoming call only lamping your terminal:Without Automatic Handsfree on Incoming Line/Loop Key Calls (Program 15-02-08=0):1. Do not lift the handset.2. Press line/loop key. If the Caller ID data includes the name, you can scroll left and right by pressing * and #.3. Lift handset or press SPK to answer the call.- OR -With Automatic Handsfree on Incoming Line/Loop Key Calls (Program 15-02-08=1):1. Do not lift the handset.2. Press FLASH plus the flashing line key.Caller ID 3 - 67

Issue 1.0SV8100DISPLAYING CALLER ID FOR A CALL IN PARKTo display Caller ID for a call in Park: With Program 15-02-08 set to “0” (pre-select) for this feature.1. With Program 15-02-08 set to “0” (pre-select): With a call in Park, press the PARK key. (Program15-07 or SC 752: *04).- OR -With Program 15-02-08 set to “1” (one touch): With a call in Park, press FLASH then the PARK key(Program 15-07 or SC 752: *04).STORING A NUMBERTo store a Caller ID number in a Speed Dial bin:1. With a keyset in an idle condition the display shows:2. Press the LIST Soft Key. The display shows:3. Press the CID Soft Key (Caller ID). The display shows:## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date and time= Preview List= Next ListStore = Store in ListDEL = Delete from List➜1-01 FRI 09:00AM301 STA 301LIST DIR ICM PROGLIST●MENURedial CID##: xxxxxxxxxxxxxmm-dd hh:mm➜➜➜StoreDEL3 - 68 Caller ID

SV8100 Issue 1.04. Press the STORE Soft Key. The display shows:##: xxxxxxxxxxxxxmm-dd hh:mmSTA SPD TELBK## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date and timeSTA = Store in a Station Speed Dial binSPD = Store in Common Speed Dial bin5. Press the SPD Soft Key. Then, you may need to select either the STA or SYS Soft Key (if GroupSpeed Dial bins are defined). The display shows:Store to SYS:CommonENTER BIN6. Dial the Speed Dial bin in which the number is to be stored. If you press HOLD, the next availableSpeed Dial bin will be used. The display shows:SYS ####:xxxxxxxxxxxxxIf all Speed Dial bins are used, the display shows “TABLE IS FULL”.7. Press HOLD. The display shows:SYS ####-8. Enter the name to be associated with the stored number.Table 3-3 Keys for Entering NamesWhen entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.Use this keypad digit . . . When you want to. . .1 Enter characters:1 @ [ ¥ ] ^ _ ` { | } Á À Â Ã Æ Ç É Ê ì ó 02 Enter characters: A-C, a-c, 2.3 Enter characters: D-F, d-f, 3.4 Enter characters: G-I, g-i, 4.5 Enter characters: J-L, j-l, 5.6 Enter characters: M-O, m-o, 6.7 Enter characters: P-S, p-s, 7.Caller ID 3 - 69

Issue 1.0SV8100Table 3-3 Keys for Entering NamesWhen entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.Use this keypad digit . . . When you want to. . .8 Enter characters: T-V, t-v, 8.9 Enter characters: W-Z, w-z, 9.0 Enter characters:0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü Enter characters: + , - . / : ; < = > ? π ∑ Ω ∞ ¢ £# # = Accepts an entry (only required if two letters on the same key are needed- ex: TOM). Pressing # again = Space. (In SV8100 programming mode, usethe right arrow Softkey instead to accept and/or add a space.)CONFCLEARClear the character entry one character at a time.Clear all the entries from the point of the flashing cursor and to the right.9. Press HOLD. The display shows:SET SYS10. Press SPK.The terminal returns to an idle condition.To store a Caller ID number in a station Speed Dial bin:1. With a keyset in an idle condition the display shows:1-01 FRI 09:00AM301 STA 301LIST DIR ICM PROG2. Press the LIST Soft Key. The display shows:LIST●MENURedial CID3 - 70 Caller ID

SV8100 Issue 1.03. Press the CID Soft Key (Caller ID). The display shows:## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date and time= Preview List= Next ListStore = Store in ListDEL = Delete from List➜##: xxxxxxxxxxxxxmm-dd hh:mm➜➜➜StoreDEL4. Press the STORE Soft Key. The display shows:##: xxxxxxxxxxxxxmm-dd hh:mmSTA SYS TELBK## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date and timeSTA = Store in a Station Speed Dial binSYS = Store in Common Speed Dial bin5. Press the STA Soft Key. The display shows:Store toENTER BIN6. Dial the bin number in which the number is to be stored or dial 1-9, 0. If you press HOLD, the nextavailable bin will be used. The display shows:SPD ##:xxxxxxxxxxxxxxxxxxxxxxxxxxIf all bins are used, the display shows “TABLE IS FULL”.7. Press HOLD. The display shows:SPD ##xxxxxxxxxxxxx-8. If required, enter the name to be associated with the stored number.Caller ID 3 - 71

Issue 1.0SV8100Table 3-4 Keys for Entering NamesWhen entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.Use this keypad digit . . . When you want to. . .1 Enter characters:1 @ [ ¥ ] ^ _ ` { | } Á À Â Ã Æ Ç É Ê ì ó 02 Enter characters: A-C, a-c, 2.3 Enter characters: D-F, d-f, 3.4 Enter characters: G-I, g-i, 4.5 Enter characters: J-L, j-l, 5.6 Enter characters: M-O, m-o, 6.7 Enter characters: P-S, p-s, 7.8 Enter characters: T-V, t-v, 8.9 Enter characters: W-Z, w-z, 9.0 Enter characters:0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü Enter characters: + , - . / : ; < = > ? π ∑ Ω ∞ ¢ £# # = Accepts an entry (only required if two letters on the same key are needed- ex: TOM). Pressing # again = Space. (In SV8100 programming mode, usethe right arrow Softkey instead to accept and/or add a space.)CONFCLEARClear the character entry one character at a time.Clear all the entries from the point of the flashing cursor and to the right.9. Press HOLD. The display shows:KEY PROGSTA10. Press SPK.The terminal returns to an idle condition.3 - 72 Caller ID

SV8100 Issue 1.0Temporary Memory / Call History / Missed CallAn unanswered call will cause the Call History key (Program 15-07 or SC 751: 08) to flash, indicating anew call has been placed in the temporary memory. If enabled in programming, the terminal’s display willshow “CHECK LIST”. If the SV8100 is reset or loses power, the call history is cleared.1. Press the Call History key (Program 15-07 or SC 751: 08) or press the LIST Soft Key and CID. Theround key in the center of the Navigation Pad + 1 (Missed Calls) can also be pressed to view themissed calls. The last addition to the list is displayed.2. Press the ARROW DOWN Soft Key to scroll through the list of numbers in memory.3. Press the DEL Soft Key to delete the entry and scroll to the next entry.4. The Call History key will remain on as long as entries remain in memory.5. To place a call back to a number in the temporary memory list, with the number to be dialeddisplayed, press a line, loop or CALL key. The outgoing call is placed.Add/Delete Digits to Temporary Memory / Call History1. Press the Caller ID Log History key (Program 15-07-01 or SC 751 + 08) or press the LIST - CIDSoft Key to view the Caller ID list.2. Use the up and down arrow Soft Keys to display the Caller ID to be edited.3. Press the HOLD key.Caller ID 3 - 73

Issue 1.0SV81004. If Program 20-19-08 is not defined (no entry), the display shows:EDIT MODE2035551234The flashing digit indicates the cursor location. Using the left and right arrow Soft Keys to move thecursor to the location where digits are to be added to deleted.To Delete Digits: Press the DEL Soft Key.To Add Digits: Using the dial pad, press the digits to be added to the right of the cursor.- OR -If Program 20-19-08 is defined, the display shows:EDIT MODE2035551234A_1 D_1 D_AC D1ACPressing A_1 Soft Key: Adds the Long Distance code defined in Program 20-19-07 to be beginning ofthe displayed number.Pressing D_1 Soft Key: Deletes the Long Distance code defined in Program 20-19-07 from thebeginning of the displayed number.Pressing D_AC Soft Key: Deletes the Area Code defined in Program 20-19-08 from beginning of thedisplayed number.Pressing D_1AC Soft Key: Deletes the Long Distance code and Area Code defined in Program20-19-07 and 20-19-08 from the beginning of the displayed number.5. You can dial the changed number without saving by selecting a line/loop key or can save thechanges by pressing the SAVE. To undo the changes made, press the UNDO Soft Key. Pressing the CHECK or CLEAR key will also cancel the edit.CHECKING YOUR ANSWERED/UNANSWERED CALLER ID CALLSTo review the last 50 outside calls your extension received:1. From an idle keyset, press the LIST Soft Key.2. Press the CID Soft Key.3. If deleting just one number, scroll to the number.If deleting all numbers in the Caller ID list, skip to Step 4.4. Press the DEL Soft Key. The display shows:01: SMITH JOHN* 11-14 13:45One ALL5. If deleting just one number, press the ONE Soft Key.If deleting all numbers in the LND list, press the ALL Soft Key.3 - 74 Caller ID

SV8100 Issue 1.06. When deleting all numbers in the Caller ID list, the display then prompts for a confirmation. Pressthe YES Soft Key to delete all the numbers, or press the NO Soft Key to return to the previousdisplay.7. Press the CLEAR key to return the terminal to an idle state, or it will return to an idle state afterapproximately 30 seconds.Caller ID 3 - 75

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SV8100 Issue 1.0Central Office Calls, AnsweringSV8100 FeatureCentral Office Calls, AnsweringConditionsNoneOperationTo answer an incoming trunk call:1. Lift handset.2. At keyset, press flashing line key. If you don’t have a line or loop key for a trunk call ringing your terminal, it rings an idle CALL key. If you have Ringing Line Preference, lifting the handset answers the call. You can dial after answering the call. This allows you, for example, to respond to computer-generated incomingcalls.- OR -1. If you know the specific line number, dial #9 + Line number (001-200).To use Universal Answer to answer a call ringing over the Paging system:1. At keyset, press idle CALL key.- OR -At single line set, lift handset. Depending on SV8100 programming, this may answer the call and you can skip Step 2.2. Dial #0. If you hear error tone, your extension’s Class of Service prevents Universal Answer.Central Office Calls, Answering 3 - 77

Issue 1.0SV8100To listen to the incoming trunk ring choices (keyset only):1. Press idle CALL key.2. Dial 711 + 2.3. Select the ringing (1-8) and tone range (1-4) you want to check.4. Go back to step 3 to listen to additional choices or press SPK to hang up.To change the pitch of your incoming trunk ring (keyset only):1. Press idle CALL key.2. Dial 720 + 2.3. Select the ringing (1-8).4. Press SPK to hang up.3 - 78 Central Office Calls, Answering

SV8100 Issue 1.0Central Office Calls, PlacingSV8100 FeatureCentral Office Calls, PlacingConditionsNot supported across AspireNet.OperationTo place a call over a trunk group:1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial 704.3. Dial line group number (1-9 or 001-100).4. Dial number.- OR -1. At keyset, press trunk group key (Program 15-07 or SC 751: *02 + group). Also see the “Loop Keys” feature.2. Dial number.To place a call using Trunk Group Routing:1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial 9. If your SV8100 has an Alternate Trunk Route Access code, you may dial that instead.Central Office Calls, Placing 3 - 79

Issue 1.0SV81003. Dial number.- OR -1. At keyset, press Trunk Group Routing key (Program 15-07 or SC 752: *05). Also see the “Loop Keys” feature.2. Dial number.To place a call over a specific trunk:1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial #9.3. Dial line number (e.g., 005 for line 5).4. Dial number.- OR -1. At keyset, press line key (Program 15-07 or SC 752: *01 + 001 to 200). Also see the “Loop Keys” feature.2. Dial number.3 - 80 Central Office Calls, Placing

SV8100 Issue 1.0Central Telephone BookSV8100 FeatureSpeed Dial – Telephone BookConditionsNoneOperationNew Registration:Registration allows the user to enter new data into the telephone book.1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central TelephoneBook. You can access the menu by pressing the DIR Navigation Pad (right). TELBK is displayed on Soft Key 2.2. Press the TELBK Soft Key. The display indicates the following:1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:3. Press Soft Key 1 for Registration.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.4. If 2 Telephone Books are defined in Program 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to register new data.[REGIST DATA]TLBK1TLBK2By default, the user will search by name (indicated by the [A] in the upper right-hand corner of the display. SoftKey 1 will step through the different search options (numbers, Kana, alpha). To search by number, press theNUM Soft Key - the [A] changes to [1].Central Telephone Book 3 - 81

Issue 1.0SV81005. Input the name (up to 12 digits) and press the HOLD button.TLBK1:INPUT NAME [A]

SV8100 Issue 1.04. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.[SEARCH TELBOOK]TLBK1TLBK2TLBK1:SEARCH NAME [A]

Issue 1.0SV81003. Press Soft Key 2 for Search.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.4. If 2 Telephone Books are defined in Program 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.[SEARCH TELBOOK]TLBK1TLBK2TLBK1:SEARCH NAME [A]

SV8100 Issue 1.0Telephone Number Search:A user can search the Central Telephone Book by number.1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central TelephoneBook. You can access the menu by pressing the DIR Navigation Pad (right). TELBK is displayed on Soft Key 2.2. Press the TELBK Soft Key. The display indicates the following:1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:3. Press Soft Key 2 for Search.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.4. If 2 Telephone Books are defined in Program 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.[SEARCH TELBOOK]TLBK1TLBK2TLBK1:SEARCH NAME [A]

Issue 1.0SV81009. To dial the selected name, press the CALL or SPK key.- OR -To view the detail of the flashing item, press the HOLD key. You can then press the CALL or SPKkey to dial the number.Pressing the item number on the dial pad selects an item.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.[ 0] TEL192035551234G:Group 01 CHGDEL.Search Memory:A user can search the Central Telephone Book by memory number.1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key.When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central TelephoneBook. You can access the menu by pressing the DIR Navigation Pad (right). TELBK is displayed on Soft Key 2.2. Press the TELBK Soft Key. The display indicates the following:1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:3. Press Soft Key 2 for Search.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.4. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.[SEARCH TELBOOK]TLBK1TLBK2TLBK1:SEARCH NAME [A]MENU [0- 299]3 - 86 Central Telephone Book

SV8100 Issue 1.07. Enter the memory number to be searched.At least one digit must be entered before the search can be done.TLBK1:SEARCH MEMORY> 0MENU [0- 299]8. Press the Volume Up or Volume Down keys to search.[ 0] TEL192035551234G:Group 01 CHG DEL9. To dial the selected name, press the CALL or SPK key.Pressing the CONF or FEATURE key will back up the view to the previous screen.Delete All Data:A user can delete all the Central Telephone Book information using the following steps.1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key 2.2. Press the TELBK Soft Key. The display indicates the following:1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:3. Press Soft Key 4 for Delete All.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.4. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.[DELETE DATA]TLBK1TLBK2TLBK1:DELETE ALL DATAINPUT PWD:4DIGIT

Issue 1.0SV81006. Press Soft Key 3 (Yes) to delete all the entered data, or press Soft Key 4 (No) to back up. PressingSoft Key 3 will then display the following:DELETED ALL TELBOOK DATA[DELETE DATA]TLBK1 TLBK27. Press the CONF or FEATURE key to back up the view to the previous screen.Change the Telephone Book Data:A user can change the Central Telephone Book data.1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key 2.2. Press the TELBK Soft Key. The display indicates the following:1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:3. Press Soft Key 2 for Search.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.4. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.[SEARCH TELBOOK]TLBK1TLBK2TLBK1:SEARCH NAME [A]

SV8100 Issue 1.08. Press the CHG Soft Key 1 for Change.TLBK1 :CHANGE DATAN:ABCG:Group 019. To change the name, press HOLD and enter the new name. Press HOLD. You can now changethe group or memory number or press CONF to exit.To change the memory number, press the Up key on the Navigation Pad, and at the ENTERREGIST MEMORY display, press HOLD. Select the new memory number to be used for thenumber and press HOLD. Press Soft Key 3 to overwrite the current information or press Soft Key 4to cancel and allow you to select a new memory number. You can now select a new entry to edit orpress CONF to exit.To change the group and memory number, press the Right key on the Navigation Pad, pressHOLD, then using the dial pad, select the group number to be assigned. The display flashes thesaved telephone number - press HOLD.You can now change the telephone number, then pressHOLD. At the ENTER REGIST MEMORY display, press HOLD. Select the new memory number tobe used for the number and press HOLD. Press Soft Key 3 to overwrite the current information orpress Soft Key 4 to cancel and allow you to select a new memory number. You can now select anew entry to edit or press CONF or FEATURE to exit.Delete an Entry in the Telephone Book:A user can delete one entry in the Central Telephone Book.1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key 2.2. Press the TELBK Soft Key. The display indicates the following:1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:3. Press Soft Key 2 for Search.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.4. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.[SEARCH TELBOOK]TLBK1TLBK2TLBK1:SEARCH NAME [A]

Issue 1.0SV81006. Press the appropriate Soft Key to search by Name, Group, Number, or Memory Number. (Refer tothe operations above for details on the specific steps for the option you select.)7. Locate the entry to be changed and press HOLD to display the details of the entry.[ 0] TEL192035551234CHG DEL. Dial8. Press the DEL Soft Key 2 for Delete.TLBK1 :DELETE DATADELETE DATA?YesNo9. Press Soft Key 3 (Yes) to delete the record or press Soft Key 4 (No) to cancel the deletion process.Pressing Yes displays the following:DELETE COMPLETE!10. Press CONF or FEATURE as needed to exit out of the displays or press CLEAR to return theterminal to an idle state.Registering Caller ID to the Central Telephone Book:While reviewing the Caller ID list, a user can add a record into the Central Telephone Book with thefollowing operation. This function can only be performed if the Central Telephone Book is unlocked.1. From an idle keyset, press Soft Key 1 for List.2. Press Soft Key 2 for CID.3. Use the Arrow Up and Arrow Down Soft Keys to display the desired Caller ID record.4. Press Soft Key 3 for Store.5. Press Soft Key 3 for TELBK.01: ABC1* MM-DD HH:TTOneT Abb TELBK6. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book in which the number should be stored.01: ABC1* MM-DD HH:TTTLBK1 TLBK27. To enter/change the name, press HOLD and enter the new name. Press HOLD.3 - 90 Central Telephone Book

SV8100 Issue 1.08. To enter the group number, press HOLD, then using the dial pad, select the group number to beassigned. The display flashes the saved telephone number - press HOLD. You can now changethe telephone number, then press HOLD. At the ENTER REGIST MEMORY display, press HOLD.Select the new memory number to be used for the number and press HOLD. If the memorynumber selected was already defined, press Soft Key 3 to overwrite the current information orpress Soft Key 4 to cancel and allow you to select a new memory number. You can now select anew entry to edit or press CONF or FEATURE to back up the displayed window.Registering a LND to the Central Telephone Book:While reviewing the Last Number Dialed (LND) list, a user can add a record into the Central TelephoneBook with the following operation. This function can only be performed if the Central Telephone Book isunlocked.1. From an idle keyset, press Soft Key 1 for List.2. Press Soft Key 1 for Redial.3. Use the Arrow Up and Arrow Down Soft Keys to display the desired LND record.4. Press Soft Key 3 for Store.5. Press Soft Key 3 for TELBK.REDIAL-01* 2035551234OneT Abb TELBK6. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book in which the number should be stored.REDIAL-01* 2035551234TLBK1 TLBK27. To enter/change the name, press HOLD and enter the new name. Press HOLD.8. To enter the group number, press HOLD, then using the dial pad, select the group number to beassigned. The display flashes the saved telephone number - press HOLD. You can now changethe telephone number, then press HOLD. At the ENTER REGIST MEMORY display, press HOLD.Select the new memory number to be used for the number and press HOLD. If the memorynumber selected was already defined, press Soft Key 3 to overwrite the current information orpress Soft Key 4 to cancel and allow you to select a new memory number. You can now select anew entry to edit or press CONF or FEATURE to back up the displayed window.Central Telephone Book 3 - 91

Issue 1.0SV8100SETTINGSChanging the Group Name:1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key 2.2. Press the TELBK Soft Key. The display indicates the following:1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:3. Press Soft Key 3 for Setting.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.[SETTING]GrpNameEdit LOCK PWD4. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to edit.[SELECT TELBK]TLBK1TLBK25. Press Soft Key 1 for Group Name Edit.6. Using the dial pad, select the Group number.TLBK1:SELECT GROUP1:GROUP1 2:GROUP23:GROUP3 4:GROUP47. Enter the new name to be stored and press HOLD.TLBK1:GRP NAMEGroup 01

SV8100 Issue 1.0Locking/Unlocking a Telephone Book:Locking a Telephone Book will prevent any changes to it until the book is unlocked.1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key 2.2. Press the TELBK Soft Key. The display indicates the following:1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:3. Press Soft Key 3 for Setting.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.[SETTING]GrpNameEdit LOCK PWD4. Press Soft Key 3 for Lock.5. If the Telephone Book is unlocked:[LOCK TELBOOK]INPUT PWD:4DIGIT

Issue 1.0SV81003. Enter the destination extension number.4. Enter the extension’s password defined in Program 15-19-07.Edit the Password for Locking/Unlocking a Telephone Book:Locking a Telephone Book will prevent any changes to it until the book is unlocked. This operationchanges the password a user would enter to lock/unlock the Telephone Book.1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key. TELBK is displayed on Soft Key 2.2. Press the TELBK Soft Key. The display indicates the following:1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:3. Press Soft Key 3 for Setting.Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.[SETTING]GrpNameEdit LOCK PWD4. Press Soft Key 4 for Password.5. Using the dial pad, enter the current password as defined Program 15-19-07 (default: 0000).[CHANGE PWD]INPUT PWD:4DIGIT****

SV8100 Issue 1.0Class of ServiceSV8100 FeatureClass of ServiceConditionsNoneOperationTo change an extension’s Class of Service (via Service Code 677):1. Press idle CALL key.2. Dial 677.3. Dial the extension number you want to change. You see: MODE1:nn Press HOLD to leave the current value unchanged. The extension you dial may be set to block your attempt to change their Class of Service.4. Enter the Day 1 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE2:nn Press HOLD to leave the current value unchanged.5. Enter the Night 1 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE3:nn Press HOLD to leave the current value unchanged.6. Enter the Midnight 1 Mode Class of Service for the extension you selected in step 3 and pressHOLD. You see: MODE4:nn Press HOLD to leave the current value unchanged.7. Enter the Rest 1 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE5:nn Press HOLD to leave the current value unchanged.Class of Service 3 - 95

Issue 1.0SV81008. Enter the Day 2 Mode Class of Service for the extension you selected in step 3 and press HOLD.You see: MODE6:nnPress HOLD to leave the current value unchanged.9. Enter the Night 2 Mode Class of Service for the extension you selected in step 3 and press HOLD.You see: MODE7:nnPress HOLD to leave the current value unchanged.10. Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and pressHOLD.You see: MODE8:nnPress HOLD to leave the current value unchanged.11. Enter the Rest 2 Mode Class of Service for the extension you selected in step 3 and press HOLD.You see: ICM DIAL12. Go to step 3 and enter another extension number.- OR -Press SPK to hang up.3 - 96 Class of Service

SV8100 Issue 1.0ConferenceSV8100 FeatureConferenceConditionsThe Remote Conference feature is not supported on the SV8100.OperationTo establish a Conference:Keyset1. Establish Intercom or trunk call.2. Press CONF or Conference key (Program 15-07 or SC 751: 07).3. Dial extension you want to add.- OR -Access outside call- OR -Retrieve call from Park orbit. To get the outside call, you can either press a line key or dial a trunk/trunk group code. You can optionally go back to step 2 to add more parties to your Conference.4. When called party answers, press CONF or Conference key twice. If you cannot add additional parties to your Conference, you have exceeded the SV8100 Conference limit. With a Super Display keyset, the trunk name (for outgoing calls) or Caller ID (for incoming calls, if available)will be displayed in the one-touch bin number display area for up to 10 calls. If the call being added is busy/unanswered:With an outside call and line/loop keys: Press the line/loop key for a call previously added to the Conference.Press CONF twice to re-establish the Conference call. The unwanted call is dropped.Adding an Intercom call to a Conference call: Press the CNCL Soft Key on the display keyset then press theBEGIN Soft Key or the CONF key to re-establish the Conference. If using a non-display terminal, press theCONF key twice.5. Repeat steps 2-4 to add more parties.Conference 3 - 97

Issue 1.0SV8100Single Line Set / 2-Button Terminal1. Establish Intercom or trunk call.2. Single Line SetHookflash and dial #1.2-Button TerminalPress HOLD and dial #1.3. Dial extension you want to add.- OR -Access trunk call.- OR -Retrieve call from Park orbit.4. Single Line SetHookflash and repeat step 3 to add more parties.- OR -Hookflash twice to set up the Conference.2-Button TerminalPress HOLD and repeat step 3 to add more parties.- OR -Press HOLD twice to set up the Conference. If you cannot add additional parties to your Conference, you have exceeded the SV8100 Conference limit.To Split (alternate) between the parties in Conference:Keyset1. Press CONF (TRF) or Conference key (Program 15-07 or SC 751: 07).2. Dial Split service code (794). Repeat this procedure to alternate between the remaining parties in the Conference. Press CONF or Conferencekey twice to set up the Conference again.Single Line Set1. Hookflash and dial 794. Repeat this procedure to alternate between the remaining parties in the Conference. Hookflash twice to set up theConference again.3 - 98 Conference

SV8100 Issue 1.0To drop an outside call from the Conference:1. Press HOLD to place the Conference call on Hold.2. Hang up. The lines involved in the Conference will ring back separately to the terminal.3. Answer and disconnect the unwanted outside call.4. To re-establish the Conference, answer the remaining call pressing CONF after each call isanswered. Press CONF twice when all calls have been answered.To exit a Conference without affecting the other parties when another ICM user is part of theConference: If there is no other ICM user included in the Conference, in order to exit without disconnecting the outsideparties, refer to Tandem Trunking (Unsupervised Conference) on page 3-229.1. Hang up. If you press Hold while on a call with two outside callers, the outside callers hear Music on Hold.To Barge In to Conference Call:1. Pick up the handset or press SPK and dial the service code (710=default). If the terminal doesn’t have the proper COS, a warning tone is sent. After the user hangs up, the SV8100 willautomatically place a Callback to the extension.2. Dial the extension number or press a DSS key of a terminal within a Conference call. When a new call is added to the conference, an intrusion tone is heard by all parties in the Conference,depending on SV8100 programming, and all display keysets show the joined party. If a Conference is notpossible:- the extension user will hear a warning tone- the DISA user will be rerouted to the defined ring group- OR -- the tie line user will hear a busy tone.- OR -Not available for DISA or tie line trunks:1. Dial the extension number of the internal party.2. Dial the single digit service code. Instead of the single digit service code, the service code 710 can also be dialed at this point.Conference 3 - 99

Issue 1.0SV8100To Transfer a Call Into a Conference:1. While on a call, press HOLD.2. Dial the Transfer to Conference service code (default=624). If the terminal doesn’t have the proper COS, a warning tone is sent. After the user hangs up, the SV8100 willautomatically place a Callback to the extension. The display shows "Transfer to Conf. ICM Dial".3. Dial the extension number or press a DSS key of a terminal within a Conference call. If an error tone is heard, Barge In is not enabled for the extension and the call will not go through. Retrieve thecall by pressing the flashing line or CALL key or hang up and the call will recall the extension. When the call is transferred into the Conference, an intrusion tone is heard by all parties in the conference,depending on the entries in Program 20-13-17 and Program 80-01, and all display keysets will show the joinedparty. To cancel the transfer, press the flashing line or CALL key to retrieve the call.4. Hang up.Break Up the Conference But Retain the Trunk Calls1. While on an active Conference call, press HOLD.2. Select the line or loop key of the caller you wish to talk to. Any intercom calls, which were involved in the Conference, will be disconnected.Dropping a Party From the Conference1. While on an active Conference call, press the line/loop key of the party to retain. This action willretain any intercom calls involved in the Conference.- OR -With a Super Display Telephone, press the one-touch bi-number of the party to be dropped. With a Super Display keyset, the trunk name (for outgoing calls) or Caller ID (for incoming calls, if available)will be displayed in the one-touch bin number display area for up to 10 calls.3 - 100 Conference

SV8100 Issue 1.0Department CallingSV8100 FeatureDepartment CallingConditionsNoneOperationTo call a department:1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial department’s extension number. The SV8100 routes the call to the first free terminal in the department. Pressing the # key can then call the nextextension in the group.3. Optional: To manually ring all members of the group, dial the single digit service code assigned forAll Member Ring (Program 11-16-10).To log out of your Department Group: While you are logged out, Department Calling cannot route calls to your extension.1. Press idle CALL key.2. Dial 650 + 1.- OR -1. Press Department Calling Log In key (Program 15-07 or SC 751: 46). The key lights while you are logged out.Department Calling 3 - 101

Issue 1.0SV8100To log back in to your Department Group: While you log back in, Department Calling will route calls to your extension.1. Press idle CALL key.2. Dial 650 + 0.- OR -3. Press Department Calling Log In key (Program 15-07 or SC 751: 46). The key goes out when you log back in.Department Group Line ForwardingMethod 1:Set or Change the Destination and Forward the Line:1. Lift the handset.2. Dial 104.3. Dial the Department Group number (01-64) to be defined.4. Select the time mode (1-8) to be defined.5. Enter the telephone number which should be the destination of the forwarded trunk. The number will be stored in the Speed Dial bin number assigned in Program 24-04-01. This entry will overwriteany existing number defined in the bin.6. Press HOLD to accept the entry.7. Repeat from Step 3 to define another time mode entry or hang up.Cancel the Line Forwarding:1. Lift the handset.2. Dial 104.3. Dial the Department Group number (01-64) to be defined.4. Select the time mode (1-8) to be defined.5. Press the CLEAR key.6. Hang up.3 - 102 Department Calling

SV8100 Issue 1.0Method 2 (follows the pre-defined destination in Program 24-05-01):Set Automatic Trunk Forwarding:1. Lift the handset.2. Dial 102.The Speed Dial bin must be defined in 13-04-01 in order for the line to forward.3. Dial the Department Group number (01-64) to be defined.4. Hang up.Cancel Automatic Trunk Forwarding:1. Lift the handset.2. Dial 103.3. Dial the Department Group number (01-64) to be defined.4. Hang up.Delayed Transfer:Set the Destination for a Department Group With No Answer:1. Lift the handset.2. Dial 105.3. Dial the Department Group number (01-64) to be defined.4. Hang up.Cancel the Delayed Transfer for a Department Group:1. Lift the handset.2. Dial 106.3. Dial the Department Group number (01-64) to be defined.4. Hang up.Department Calling 3 - 103

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SV8100 Issue 1.0Department Step CallingSV8100 FeatureDepartment Step CallingConditionsNoneOperationTo make a Step Call: You step through Department Groups set in Program 16-02.1. Place call to busy Department Group member.- OR -Place call to Department Group pilot number.2. Dial #.- OR -Press Step Call key (Program 15-07 or SC 751: 36).3. Repeat step 2 to call other Department Group members.Department Step Calling 3 - 105

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SV8100 Issue 1.0Dial Number PreviewSV8100 FeatureDialing Number PreviewConditionsNoneOperationTo use Dial Number Preview to place a call (keyset only):1. Do not lift the handset or press the Speaker or Call keys.2. Dial .3. To preview any number, dial the number you wish to call.To preview a Speed Dial – System/Group number, press Redial and dial the SpeedDial – System/Group bin number you want to call. The number is displayed.4. To dial out the displayed trunk number, press a Line/Trunk Group key. If the previewed number is a trunk access code (e.g., 9), you can press Speaker instead.- OR -To dial an Intercom number, press Speaker.- OR -To cancel the number without dialing it out, press Hold.Dial Number Preview 3 - 107

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SV8100 Issue 1.0Dial Pad Confirmation ToneSV8100 FeatureDial Pad Confirmation ToneConditionsNoneOperationTo enable/disable Dial Pad Confirmation Tone:1. Press idle CALL key.2. Dial 724.Dial Pad Confirmation Tone 3 - 109

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SV8100 Issue 1.0Direct Inward Dialing (DID)SV8100 FeatureDirect Inward Dialing (DID)ConditionsNoneOperationData DID calls ring extensions like normal trunk calls.Manually Changing a Time Pattern:1. Press DID Mode Switch key (Program 15-07 or SC 751: 88) or dial the service code (defined inProgram 11-10-35).2. Enter the DID Conversation Table Number (1-100).3. Enter the time pattern to be assigned (1-8).Direct Inward Dialing (DID) 3 - 111

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SV8100 Issue 1.0Direct Inward Line (DIL)SV8100 FeatureDirect Inward Line (DIL)ConditionsNoneOperationTo answer a call on your Direct Inward Line:1. Lift handset.2. At keyset, press flashing line key for DIL. If you don’t have a line key for the DIL, the DIL rings an idle CALL key. If you have Ringing Line Preference, lifting the handset answers the call. If you don’t answer the call, it may ring other extensions (i.e., the DIL No Answer Ring Group).To place a call on your Direct Inward Line:1. Lift handset.2. At keyset, press line key for DIL.- OR -Dial #9 and the DIL trunk number (e.g., 005).- OR -Dial 704 and the DIL trunk group number (e.g., 05).- OR -Dial 9 for Trunk Group Access.3. Dial number.Direct Inward Line (DIL) 3 - 113

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SV8100 Issue 1.0Direct Inward System Access (DISA)SV8100 FeatureDirect Inward System Access (DISA)ConditionsNoneOperationTo place a DISA call into the SV8100 (from any 2500 type terminal):1. Dial the telephone number that rings the DISA trunk.2. Wait for the DISA trunk to automatically answer with a unique dial tone.3. Dial the 6-digit DISA password (access code).4. Wait for a second unique dial tone.5. Dial an extension (301-556200-499).- OR -Dial 9 for Trunk Group Routing or ARS.- OR -Dial Alternate Trunk Route Access Code (if enabled).- OR -Dial 704 + a trunk group number (1-100) for an outside call.- OR -Dial #9 + a trunk number (01-64 or 001-200) for an outside call.- OR -Dial #2 + Common Speed Dialing bin number.- OR -Dial 0 for the operator.- OR -Dial 701 + an Internal Paging Zone number (0, 1-9, 00, 01-64).Direct Inward System Access (DISA) 3 - 115

Issue 1.0SV8100- OR -Dial 703 + an External Paging Zone number (1-8 or 0 for All Call).- OR -Dial 710 + a busy extension number to barge in to a call.To forward an extension’s calls using a DISA call into the SV8100 (from any 2500 type terminal):1. Dial the telephone number that rings the DISA trunk.2. Wait for the DISA trunk to automatically answer with a unique dial tone.3. Dial the 6-digit DISA password (access code).4. Wait for a second unique dial tone.5. Dial the Call Forward service code (as defined in Program 11-11-01 through 11-11-05).6. Dial the number of the extension to be forwarded.7. Dial “1” to set Call Forwarding or “0” to cancel Call Forwarding.8. Dial the extension number to which the calls will be forwarded.To use the Continue code to extend a DISA call:1. An external call connects to an external number a by DISA caller.2. After the programmed time (Program 25-07-07), a warning tone is heard and the user dials theContinue code (Program 20-28-01) to extend the conversation.3. After the programmed time (Program 20-28-03), the warning tone is heard again. After theprogrammed time (Program 25-07-08), the call is disconnected.Remote Feature Setup with DTMF: This feature can be used without having a VRS installed. However, without a VRS, the caller will not hear any messagesas indicated below.1. An outside caller dials in on a SV8100 DISA trunk.2. The SV8100 answers the call.3. The outside caller dials the Remote Feature Setup service code defined in 11-15-13 (default: noentry). The caller hears "Please dial the extension number". If an incorrect extension number is dialed, the caller hears "That is an invalid entry. Please dial the extensionnumber."3 - 116 Direct Inward System Access (DISA)

SV8100 Issue 1.04. Dial the extension number for which a feature is to be activated/deactivated.The caller hears "Please enter the required service code".If an incorrect service code is dialed, the caller hears "That is an invalid entry. Please enter the required servicecode."5. The outside caller can now dial the service code for the feature to be activated/deactivated. When the function setting via DISA has succeeded, the caller hears the fixed message "The setting has beenactivated". The LCD indication at the extension changes in accordance with the set function.Direct Inward System Access (DISA) 3 - 117

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SV8100 Issue 1.0Direct Station Selection (DSS) ConsoleSV8100 FeatureDirect Station Selection (DSS) ConsoleConditionsNoneOperationCalling an extension from your DSS Console:1. Press the desired DSS Console key. If the call voice-announces, you can make it ring by dialing 1. If you don’t have Handsfree, you must lift handset to speak.Extension Busy Lamp FieldBusiness Mode:When the DSS key is Red and...OnOffFlashing FastPage Switching Key: Flashing SlowMessage Waiting Key: OnThe assigned extension is...Busy on a call, Line Ringing call on hold or recalling,or has messageIdleIn Do Not Disturb or Call ForwardingImmediate is setUsing the Page Switching key, the console isdisplaying the second level of extensions.The console is displaying extensions which haveMessage Waiting indications.Direct Station Selection (DSS) Console 3 - 119

Issue 1.0SV8100Hotel Mode:When the DSS key is Red and...OnOffFlashing FastMessage WaitingWhen the DSS key is Green and is...OnOffThe assigned extension is...Busy on a call, Line Ringing call on hold or recalling,or has messageIdleIn Do Not Disturb or Call ForwardingImmediate is setThe assigned extension has...A new messageNo messagesWake UpWhen the DSS key is Green and is...OnFlashing FastOffPressing the key toggles the functionon/off.The assigned extension has...Wake Up Call setNo answer on Wake Up CallNo Wake Up Call SetRoom StatusWhen the DSS key is Green and is...OnFlashing FastFlashing SlowFlashing MediumOffPressing the key toggles the functionon/off.The assigned extension is/needs...Checked In and CleanInspectionMaid RequiredMaid in RoomChecked Out (Clean and Available)ACD:When the DSS key is Red and...OnStutter FlashingLong FlashingSlow Stutter FlashingOffThe assigned ACD agent is...Busy / Wrap UpEmergency CallLogged Out / Off DutyLogged InNormal Extension3 - 120 Direct Station Selection (DSS) Console

SV8100 Issue 1.0Business/ACD Mode:When the DSS key is Red and...OnStutter FlashingLong FlashingSlow Stutter FlashingFast FlashingOnOffThe assigned extension is...Busy / Wrap UpEmergency CallLogged Out / Off DutyLogged InIn Do Not Disturb or Call ForwardingImmediate is setBusy on a call, Line Ringing , on Hold, or hasmessageIdlePlacing a trunk call from your 24-Button DLS Console:1. Press DSS Console key assigned to trunk.2. Dial outside number. If you don’t have Handsfree, you must lift the handset to speak.Trunk Busy Lamp FieldWhen the DSS key is...OnOffFlashing SlowlyThe assigned trunk is...Busy on a callIdleRingingAnswering a trunk call from your DSS Console:1. Press flashing DSS Console key assigned to trunk. If you don’t have Handsfree, you must lift the handset to speak.Parking an outside call when using a keyset as an operator’s terminal(Program 20-17-01 set to “1”):1. Press the ringing line/loop key.2. Place the call in Personal Park by pressing an available Park key (13-24). To pick up the call, press the flashing Personal Park key. With this program set to “1”, pressing CHECK and keys 13-24 to verify the keys programming, the display willnot indicate any function.Direct Station Selection (DSS) Console 3 - 121

Issue 1.0SV8100Calling a Door Box from your DSS Console:1. Press DSS Console key for Door Box you want to call (1-8). If you don’t have Handsfree, you must lift the handset to speak.Door Box Busy Lamp FieldWhen the DSS key is...OnOffThe assigned Door Box is...Busy or ringing inIdleTransferring a call using your DSS Console:1. Place or answer call. If you are on an Intercom call, press HOLD before going to the next step.2. Press Transfer to transfer the call. You cannot Transfer to an extension that is busy or in Do Not Disturb.3. Press the DSS key for the extension to receive the transfer. If called party doesn’t want the call, press flashing line or CALL key to retrieve it.4. (Optional) Announce the call.Making an External Page using your DSS Console:1. Press DSS Console External Page zone key (1-8). If the zone you want is busy, try again later. If you don’t have Handsfree, you must lift the handset to speak.External Page Busy Lamp FieldWhen the DSS key is...OnOffThe External Page zone is...BusyIdle3 - 122 Direct Station Selection (DSS) Console

SV8100 Issue 1.0Making an Internal Page using your DSS Console:1. Press DSS Console Internal Page zone key (Group key 1-64). If the zone you want is busy, try again later. If you don’t have Handsfree, you must lift the handset to speak.Internal Page Busy Lamp FieldWhen the DSS key is...OnOffThe Internal Page zone is...BusyIdleSwitching the Night Service mode from your DSS Console:1. Press Night Service key (NIGHT, DAY, BREAK or NITE 2).Internal Page Busy Lamp FieldWhen the key is ON...DAYNIGHTBREAKNITE 2The SV8100 is in the...Day 1 ModeNight 1 ModeBreak 1 ModeNight 2 ModeUsing a DSS Console key as a One-Touch or Programmable Function Key: A user can have DSS Console keys programmed as One-Touch Keys. These keys can be used for Direct StationSelection, Trunk Calling, Personal Speed Dial, Speed Dialing, and Service Code access. The stored service code cannotbe longer than three digits.1. Press DSS Console key for function. For example, you can forward your calls by pressing DSS Key + 1 + destination. Your DSS key must have beenpreviously programmed for the Call Forward feature.Direct Station Selection (DSS) Console 3 - 123

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SV8100 Issue 1.0Directed Call PickupSV8100 FeatureDirected Call PickupConditionsNoneOperationTo use Directed Call Pickup to intercept a call to a co-worker’s extension:1. At keyset, press idle CALL key.- OR -At single line set, lift handset.2. Dial **.3. Dial number of extension whose call you want to intercept. If more than one call is coming in, the SV8100 sets the priority for which call it will answer first. If you know the specific line number which is ringing, you can dial 172772 + Line number (001-200). With thisoption, you must be allowed access to the trunk in Programs 14-07 and 15-06.Directed Call Pickup 3 - 125

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SV8100 Issue 1.0Directory DialingSV8100 FeatureDirectory DialingConditionsNoneOperationTo use Directory Dialing from a display keyset:1. Do not lift handset or press SPK.2. Press Directory Dialing Soft Key.3. Press Soft Key for Directory Dialing type:SPD = Speed Dialing menuEXT = Co-worker’s extension numberSTA = Station retrieval menuTELBK = Central Telephone Book menu Directory Dialing follows any feature restrictions that your SV8100 may have enabled. For example, if yourextension cannot normally use Common Speed Dialing, Directory Dialing can’t access it either.4. Dial letter/number range for the party you want to call (e.g., dial 2 for A, B, C or 2). You can enter several letters to help narrow the search. Press # to enter additional letters on the same key (ex: TOM = 8666#6).5. Press the Down Arrow Soft Key to jump to that section.6. Press Volume ▲ or ▼ to scroll through the list.If you wait too long between your selections, Directory Dialing automatically cancels.7. Lift handset or press DIAL, CALL1 or SPK to place the selected call.If you selected an outside call, the call will route according to your SV8100 Trunk Group Routing/ARS setup.To cancel Directory Dialing:1. Press CLEAR.Directory Dialing 3 - 127

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SV8100 Issue 1.0Display Messaging, SelectableSV8100 FeatureSelectable Display MessagingConditionsNoneOperationPlease refer to Selectable Display Messaging on page 3-217 for information on this feature.Display Messaging, Selectable 3 - 129

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SV8100 Issue 1.0Distinctive Ringing, Tones and Flash PatternsSV8100 FeatureDistinctive Ringing, Tones and Flash PatternsConditionsNoneOperationTo listen to the incoming ring choices (keyset only):1. Press idle CALL key.2. Dial 711.3. Dial 1 to check ringing for Intercom calls.- OR -Dial 2 to check ringing for trunk calls.4. For Intercom calls, select the pitch you want to check (1-8).- OR -For trunk calls, select the pitch (1-8) and the tone (1-4) you want to check. Refer to Table 1-7 for the four Trunk Ring Tone Ranges and the selections within each range.5. Go back to step 4 to listen to additional choices or press SPK to hang up.To change the pitch of your incoming ring (keyset only):1. Press idle CALL key.2. Dial 720.3. Dial 1 to change ringing for Intercom calls.- OR -Dial 2 to change ringing for trunk calls.Distinctive Ringing, Tones and Flash Patterns 3 - 131

Issue 1.0SV81004. Select the pitch (1-8).5. Press SPK to hang up.3 - 132 Distinctive Ringing, Tones and Flash Patterns

SV8100 Issue 1.0Do Not DisturbSV8100 FeatureDo Not DisturbConditionsWith Version 4000 main software, if Program 40-10-01, VRS Fixed Messaging is enabled and noVMDB with VRS is installed, the DND tone will not be heard.OperationTo activate or deactivate Do Not Disturb while your extension is idle:Keyset1. Do not lift the handset.2. Press DND key.- OR -Press idle CALL key and dial 747.3. Dial the DND option code.0 = Cancel DND1 = Incoming trunk calls blocked2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls blocked3 = All calls blocked4 = Call Forwards blockedSingle Line Terminal1. Lift handset.2. Dial 747.Do Not Disturb 3 - 133

Issue 1.0SV81003. Dial the DND option code.0 = Cancel DND1 = Incoming trunk calls blocked2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls blocked3 = All calls blocked4 = Call Forwards blocked3 - 134 Do Not Disturb

SV8100 Issue 1.0Door BoxSV8100 FeatureDoor BoxConditionsNoneOperationTo call a Door Box:Keyset1. Press idle CALL key.2. Dial 702.3. Dial Door Box Number (1-8).Single Line Terminal1. Lift handset.2. Dial 702.3. Dial Door Box Number (1-8).To activate the Door Box strike:Keyset1. While talking to the Door Box, press the Flash key.Single Line 500/2500 Terminal1. While talking to the Door Box, hookflash.Door Box 3 - 135

Issue 1.0SV8100To answer a Door Box chime:1. Lift handset. If you are busy on a call, the CALL2 will flash, but there is no off-hook ringing. You can place your active call onhold and answer the Door Box call. Currently, the cordless terminals are not able to flash the Door Box to activate the door unlock.3 - 136 Door Box

SV8100 Issue 1.0E911 CompatibilitySV8100 FeatureE911 CompatibilityConditionsNoneOperationProgramming the IP Terminal for the 911 Dialing When Lock Feature Activated:The Lock button on the IP terminals will provide a user with the ability to prevent calls on their phonewhile away from their desk. This will prevent all calls from being dialed – including 911. In order to allowanyone to dial 911 from a locked IP terminal, each terminal must be set up to override the lock function.Each IP terminal can have up to three emergency numbers defined which can be dialed when a terminalis locked. Perform the following steps on any IP terminal which may be used to dial an emergencynumber.1. Enter the terminal’s program mode by pressing HOLD CONF * #.2. At the log-in screen, enter the user name (default: ADMIN) and password (default: 6633222) andpress the OK Soft Key.3. Press Soft Key 6 for “Application Setting”.4. Press Soft Key 5 for “Emergency Call”.5. Press Soft Key 1, 2 or 3 for the emergency number entry.6. Dial the emergency number to be allowed (ex: 911).7. Press Soft Key 4 for “OK” to complete.8. Continue pressing Soft Key 4 to exit (Exit-Exit-Save). The terminal will reset automatically.! Important !Once a locked terminal is used to dial an emergency number, the terminalwill be unlocked until the Lock button is pressed again.E911 Compatibility 3 - 137

Issue 1.0SV8100To place an emergency 911 call:When Dial 911 Routing Without Trunk Access is enabled . . .1. Go to any terminal.2. Lift handset or press idle CALL key.3. Dial 911.When Dial 911 Routing Without Trunk Access is disabled . . .1. Go to any terminal.2. Lift handset or press idle CALL key.3. Dial a trunk access code (e.g., 9) or press a line key.4. Dial 911.To turn off the E911 Alarm at your terminal:1. Lift handset or press idle CALL key.2. Dial the E911 Alarm service code 786. The alarm goes off.- OR - (if you have a display terminal)1. Press CLEAR once to turn off the alarm (if Program 21-01-13 is set to have audible alarm).2. Press CLEAR again to clear the alarm display.3 - 138 E911 Compatibility

SV8100 Issue 1.0Forced Trunk DisconnectSV8100 FeatureForced Trunk DisconnectConditionsNoneOperationTo disconnect a busy trunk:Keyset1. Press line key for trunk.- OR -Dial trunk access code (#9 + trunk number). You hear busy tone. Trunk numbers are 001-200.2. Dial the Service Code (not set at default Program 11-10-26). You hear confirmation beeps as the SV8100 disconnects the trunk. You can now place a call on the free trunk.3. Press line key for the trunk disconnected in Step 2.- OR -Dial the trunk access code (#9 + trunk number) for the trunk disconnected in Step 2.Single Line Terminal1. Dial trunk access code (#9 + trunk number). You hear busy tone. Trunk numbers are 001-200.2. Dial the Service Code (not set at default Program 11-10-26). You hear confirmation beeps as the SV8100 disconnects the line.Forced Trunk Disconnect 3 - 139

Issue 1.0SV81003. Hookflash. You can now place a call on the free line.4. Dial the trunk access code (#9 + trunk number) for the trunk disconnected in Step 2.3 - 140 Forced Trunk Disconnect

SV8100 Issue 1.0Group Call PickupSV8100 FeatureGroup Call PickupConditionsNoneOperationTo answer a call ringing another terminal in your Pickup Group:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. (Keyset only) Press Group Call Pickup key (Program 15-07 or SC 751: 24).- OR -Dial 756 or *#. Service Code *# can pick up any call in the group, plus any Ring Group calls. Service Code 756 cannot pick upRing Group calls.To answer a call ringing a terminal in another Pickup Group when you don’t know the groupnumber:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. (Keyset only) Press Group Call Pickup key (Program 15-07 or SC 751: 25).- OR -Dial 769.Group Call Pickup 3 - 141

Issue 1.0SV8100To answer a call ringing a terminal in another Pickup Group when you know the group number:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. (Keyset only).Press Group Call Pickup key (Program 15-07 or SC 751: 26 + group).- OR -Dial 768 and the group number (1-9 or 01-64).3 - 142 Group Call Pickup

SV8100 Issue 1.0Handsfree Answerback/Forced Intercom RingingSV8100 FeatureHandsfree Answerback/Forced Intercom RingingConditionsNoneOperationTo enable Handsfree Answerback for your incoming Intercom calls:1. Press idle CALL key.2. Dial 721.3. Press SPK to hang up. This changes how a normal ICM call is received. The originating extension may still be able to change the call toForced Intercom Ringing.To enable Forced Intercom Ringing for your incoming Intercom calls:1. Press idle CALL key.2. Dial 723.3. Press SPK to hang up. This changes how a normal ICM call is received. The originating extension may still be able to change the call toHandsfree Answerback.To change the way your Intercom call signals the extension you are calling:1. Dial 1. If ringing, your call voice-announces. If voice-announced, your call starts to ring the destination. This option isalso available at single line terminals.Handsfree Answerback/Forced Intercom Ringing 3 - 143

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SV8100 Issue 1.0Headset OperationSV8100 FeatureHeadset OperationConditionsNoneOperationTo enable the headset:1. Plug in the headset into the headset jack on the back of the terminal.2. Program a Headset key (Program 15-07 or SC 751: 05) and/or define a Headset service code(Program 11-11-65).To use the headset on a call-by-call basis:1. Press the Headset key. The Headset key lights when you are on a call.To disconnect, press the Headset key again. You can still use the handset or speakerphone for calls or respond to voice-announced Intercom calls with theheadset plugged in. The headset only activates when the Headset key is pressed.Answer a ringing call by pressing the Headset key.- OR -Press the Headset key and then a line key to make a trunk call.- OR -Press the Headset key to get Intercom dial tone.- OR -If on a headset call, press the Headset key to hang up.Headset Operation 3 - 145

Issue 1.0SV8100To use the headset automatically for all calls:1. Enable Headset mode by entering the Headset service code defined in (11-11-65). With this option, the handset can also be used at any time to answer/place calls. The speakerphone will notfunction except for handsfree answerback on incoming intercom calls. If a Headset key (Program 15-07 or SC 751:05) is programmed, the Headset key lights when you’re on a call.Answer a ringing call by pressing the SPK or Headset key.- OR -Press the SPK or Headset key and then a line key to make a trunk call.- OR -Press the SPK or Headset key to get Intercom dial tone.- OR -Hang up a call by pressing the SPK or Headset key.Using the Headset with Automatic Answer on a Keyset for ACD Agents:1. With the keyset in an idle state, press the Check key.2. Press the Headset key (Program 15-07 or SC 751: 05) twice.3. Press the Clear key to return the display to idle. The Headset key blinks when Automatic Headset is activated. To cancel Automatic Headset, repeat these steps.3 - 146 Headset Operation

SV8100 Issue 1.0HoldSV8100 FeatureHoldConditionsNoneOperationSYSTEM HOLDTo place an outside call on System Hold (Keyset Terminal Only):1. Press HOLD. A line/loop/CAP/CALL key flashes slowly while on Hold; flashes fast when recalling.To pick up an outside call on System Hold:Keyset Terminals1. Press flashing line/loop/CAP/CALL key.- OR -1. If you know the specific line number, dial 672 + Line number (001-200).EXCLUSIVE HOLDTo place an outside call on Exclusive Hold:Keyset Terminals1. Press Exclusive Hold key (Program 15-07 or SC 751: 45). A line/loop/CAP/CALL key flashes slowly while on Hold, flashes fast when recalling.Hold 3 - 147

Issue 1.0SV8100Single Line Terminal1. Hookflash.2. Dial 749.To pick up an outside call on Exclusive Hold:Keyset Terminals1. Press flashing line/loop/CAP/CALL key.Single Line Set1. Dial 759.PARK HOLDTo place an outside call into a Park orbit (Keyset Terminal Only):1. Press HOLD.GROUP HOLDTo place a call on Hold so anyone in your Department Group can pick it up:Keyset Terminals1. Press HOLD.2. Dial 732.3. Press SPK to hang up.Single Line Terminal1. Hookflash.2. Dial 732.3. Hang up.To pick up a call on Group Hold:Keyset Terminals1. Press idle CALL key.2. Dial 762.3 - 148 Hold

SV8100 Issue 1.0Single Line Terminal1. Lift handset.2. Dial 762.INTERCOM HOLDTo place an Intercom call on Intercom Hold:Keyset Terminals1. Press HOLD. The CALL key flashes.2. Press SPK to hang up.Single Line Terminal1. Hookflash.2. Do not hang up.To pick up an Intercom call on Intercom Hold:Keyset Terminals1. Press SPK.2. Press flashing CALL key.Single Line Terminal1. Hookflash.Hold 3 - 149

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SV8100 Issue 1.0HotlineSV8100 FeatureHotlineConditionsNoneOperationTo place a call to your Hotline partner:1. Press Hotline key (Program 15-07 or SC 751: 01 + partner’s extension number + HOLD). You can optionally lift handset after this step for privacy.To transfer your outside call to your Hotline partner:1. Press Hotline key.2. Announce call and hang up.- OR -Hang up to have the call wait at your Hotline partner unannounced. If unanswered, the call recalls like a regular transferred call.To answer a call from your Hotline partner:1. If you hear two beeps, speak toward terminal.- OR -If your terminal rings, lift handset.Hotline 3 - 151

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SV8100 Issue 1.0IntercomSV8100 FeatureIntercomConditionsNoneOperationTo place an Intercom call:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the calledextension. If the extension you call is busy or doesn’t answer, you can dial another extension without hanging up or press #to call the next extension in the Department Group.To answer an Intercom call:1. If you hear two beeps, speak toward terminal. Your terminal picks up your voice.- OR -If your terminal rings, lift handset.To check your extension’s data (Keyset Only):1. Press CHECK.2. Press CALL1.Your display shows your terminal’s extension number, port number and extension/DepartmentGroup. You can also check any other extension numbers information by pressing CHECK + the extension number.Intercom 3 - 153

Issue 1.0SV81003. Press CLEAR to return the normal time/date display.To change how Intercom calls ring your extension:1. Press the CALL key or lift the handset.2. Dial 723 to have calls ring your extension.- OR -3. Dial 721 to have calls voice announce to your extension.3 - 154 Intercom

SV8100 Issue 1.0Intercom Abandoned Call DisplaySV8100 FeatureNoneConditionsUX5000 terminals only.OperationTo display the list of Intercom calls you did not answer:1. Press CHECK.2. Press CALL2. Repeatedly press CALL2 until no more calls display.3. Press CLEAR to return to the normal Time and Date display.Intercom Abandoned Call Display 3 - 155

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SV8100 Issue 1.0IP DECT TerminalSV8100 FeatureWireless DECT (SIP)Conditions12 simultaneous calls can be made per DECT Access Point.When the Wireless DECT (SIP) telephone does not respond to an incoming call within 12 secondsbecause it is out of area, the originator hears a busy tone. The Out of Area Timer is fixed at eight seconds (Program 20-22-05).The Call Forward – Busy/No Answer feature is available when the CD-CP00-US detects out ofarea. The maximum number of Wireless DECT (SIP) handsets is 255. The maximum number of DAPs is 256.Wireless DECT (SIP) is not supported with ACD.Off-Hook signaling is not supported for Wireless DECT (SIP) telephones.When replacing the batteries in a C124, G355 or G955 handset, it is necessary to place thehandset on the charger for 10 seconds in order to update the battery status indicator.OperationSpeed Dial Sharing Available With G955 Handset:1. Press the DOWN key. The display shows the Central Directory menu.2. Enter the characters on which to search.3. Press OK. The display shows the search results. Up to 10 entries matching the search are viewable. Use the scroll key toview all the results. If the ABB search fails, the display returns to the Contacts view.IP DECT Terminal 3 - 157

Issue 1.0SV81004. Select the name to be dialed and press CALL.The call dials out.Placing an Outside Call with Pre-dial1. Dial 9.2. Press and hold the # key to insert a pause (–), if necessary.3. Dial the outside number.4. Press the & key (On-Hook/Off-Hook).For more information on the Wireless DECT (SIP) feature, refer to the NEC SIP DECT SolutionsManuals.3 - 158 IP DECT Terminal

SV8100 Issue 1.0Loop KeysSV8100 FeatureCall Appearance (CAP) KeysConditions Loop Keys can only be assigned/used if Program 20-02-23 is set to UX5000 (1).Loop Keys are only supported on UX terminals.OperationTo place a call on a loop key:1. Press outgoing or both ways loop key. You hear dial tone and the key lights green.2. Dial number.To answer a call on a loop key: Listen for ringing or look for a flashing loop key.1. Press loop key. The key lights green and you connect to the call. If there are additional calls waiting to be answered, your display shows:[WAITING - LOOP KEY]To program a loop key:1. Press the SPK key.2. Dial 752.3. Press the key you want to program as a loop key.4. Dial *05.Loop Keys 3 - 159

Issue 1.0SV81005. Dial the loop key type:0 = Incoming only1 = Outgoing only2 = Both ways (incoming and outgoing)6. Dial the loop key routing option for incoming, outgoing, or incoming and outgoing calls:000 = Trunk Group Routing or ARS (if installed)001-200 = Trunk GroupsIf you selected option 2 in step 5 above, enter the incoming Trunk Group followed by the outgoing Trunk Group.7. Press SPK to hang up.3 - 160 Loop Keys

SV8100 Issue 1.0MaintenanceSV8100 FeatureMaintenanceConditionsNoneOperationTo check your extension’s data (Keyset Only):1. Press CHECK.2. Press CALL1. Your display shows your terminal’s extension number, port number and extension/Department Group. You can also check any other extension numbers information by pressing CHECK + the extension number.3. Press CLEAR to return the normal time/date display.To perform an extension swap using Secure Set Relocation:1. From one of the terminals which is to be swapped, dial the Extension Data Swap service code(defined in Program 11-15-12). If the password is not set in Program 92-05, a warning tone is heard.2. Dial the 4 digit password. The password is displayed as * (asterisk). If an incorrect password is entered, a warning tone is heard.3. Dial the extension number which is to be swapped. If an incorrect number is dialed, a warning tone is heard.4. A confirmation tone is heard if the swap is completed.If it is not possible to swap the extension data, a warning tone is heard.Maintenance 3 - 161

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SV8100 Issue 1.0Meet Me ConferenceSV8100 FeatureMeet Me ConferenceConditionsNoneOperationMEET ME EXTERNAL CONFERENCETo make a Meet Me External Conference:Keyset1. While on a call, press Conference key (Program 15-07 or SC 751: 07).2. Dial 703 and the External Paging Zone code (1-8 or 0 for All Call).- OR -Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (forInternal/External All Call).- OR -Press Page key (Program 15-07 or SC 751: 19 + zone & 20).3. Announce the zone.4. When co-worker answers your page, press the Add key, then the Begin Key.5. Repeat steps 1-4 for each co-worker you want to add.Meet Me Conference 3 - 163

Issue 1.0SV8100Single Line Terminal1. While on a call, hookflash and dial #1.2. Dial 703 and the External Paging zone code (1-8 or 0 for All Call).- OR -Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call).3. Announce the zone.4. When co-worker answers your page, press the hookflash twice.5. Repeat steps 1-4 for each co-worker you want to add.To join a Meet Me External Conference:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 765.3. Dial the announced External Paging Zone code (0-8). You connect to the other parties.MEET ME INTERNAL CONFERENCETo make a Meet Me Internal Conference:Keyset1. While on a call, press Conference key (Program 15-07 or SC 751: 07).2. Dial 701 and the Internal Paging Zone code (0-9 or 00-64).- OR -Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (forInternal/External All Call).3. Announce the zone.4. When co-worker answers your page, press the Add key then the Begin key.5. Repeat steps 1-4 for each co-worker you want to add.3 - 164 Meet Me Conference

SV8100 Issue 1.0Single Line Terminal1. While on a call, hookflash and dial #1.2. Dial 701 and the Internal Paging Zone code (0-9 or 00-64).- OR -Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (forInternal/External All Call).3. Announce the zone.4. When co-worker answers your page, press the hookflash twice.5. Repeat steps 1-4 for each co-worker you want to add.To join a Meet Me Internal Conference:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 763 (if your extension is in the zone called).- OR -Dial 764 and the zone number (if your extension is not in the zone called).- OR -Press the Meet Me Conference/Paging Pickup key (Program 15-07 or SC 751: 23) if yourextension is in the zone called.Meet Me Conference 3 - 165

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SV8100 Issue 1.0Meet Me PagingSV8100 FeatureMeet Me PagingConditionsAn extension's access to internal and external page zones affects the Meet Me Paging feature.OperationMEET ME EXTERNAL PAGETo make a Meet Me External Page:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 703 and the External Paging Zone code (1-8 or 0 for All Call).- OR -Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (forInternal/External All Call).3. Announce the zone.- OR -1. At keyset, press the External Paging Zone key (Program 15-07 or SC 751: 19 + zone & 20).2. Announce the zone.To join a Meet Me External Page:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 765.Meet Me Paging 3 - 167

Issue 1.0SV81003. Dial the announced External Paging Zone (0-8). You connect to the other party.MEET ME INTERNAL PAGETo make a Meet Me Internal Page:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 701 and dial the Internal Paging Zone code (0-9, 00-32 or 00-64).- OR -Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (forInternal/External All Call).3. Announce the zone.- OR -1. At keyset, press the External Paging Zone key (Program 15-07 or SC 751: 19 + zone & 20).2. Announce the zone.To join a Meet Me Internal Page:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 763 (if your extension is in the zone called).- OR -Dial 764 and the zone number (if your extension is not in the zone called).- OR -Press the Meet Me Conference/Paging Pickup key (Program 15-07 or SC 751: 23) if yourextension is in the zone called.3 - 168 Meet Me Paging

SV8100 Issue 1.0Meet Me Paging TransferSV8100 FeatureMeet Me Paging TransferConditionsAn extension user can set up a conference with their current call and up to 31 other inside parties.OperationMEET ME EXTERNAL PAGING TRANSFERTo make a Meet Me External Paging Transfer:1. At keyset, while on a call, press HOLD.- OR -At single line terminal, while on a call, hookflash.2. Press the External Paging Zone key (Program 15-07 or SC 751: 19 + zone & 20).- OR -Dial 703 and the External Paging Zone code (1-8 or 0 for All Call).- OR -Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (forInternal/External All Call).3. Announce the call.4. When Paged party answers, hang up to Transfer the call to them.To join a Meet Me External Paging Transfer:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 765.Meet Me Paging Transfer 3 - 169

Issue 1.0SV81003. Dial the announced External Paging Zone (0-8). You connect to the Paging party.4. Stay on the line. After the Paging party hangs up, you connect to the transferred call.MEET ME INTERNAL PAGING TRANSFERTo make a Meet Me Internal Paging Transfer:1. At keyset, while on a call, press HOLD.- OR -At single line terminal, while on a call, hookflash.2. Press Internal Paging Zone key (Program 15-07 or SC 751: 20 + zone).- OR -Dial 701 and the Internal Paging Zone code (0-9 or 00-64).- OR -Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (forInternal/External All Call).3. Announce the call.4. When Paged party answers, hang up to Transfer the call to them. The answering party connects to the trunk call when you hang up.To join a Meet Me Internal Paging Transfer:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 763 (if your extension is in the zone called).- OR -Dial 764 and the zone number (if your extension is not in the zone called).- OR -Press the Meet Me Conference/Paging Pickup key (Program 15-07 or SC 751: 23) if yourextension is in the zone called.3. Stay on the line. After the Paging party hangs up, you connect to the transferred call.3 - 170 Meet Me Paging Transfer

SV8100 Issue 1.0Memo DialSV8100 FeatureMemo DialConditionsNoneOperationTo store a number while you are on a call:1. While on a call, press Memo Dial key (Program 15-07 or SC 751: 31).2. Dial number you want to store.3. Press Memo Dial key again and continue with conversation.To call a stored Memo Dial number:1. Do not lift the handset.2. Press Memo Dial key (Program 15-07 or SC 751: 31).3. Press idle CALL key. The stored number dials out only if you store a trunk access code before the number.- OR -Press line key. The stored number dials out.To check to see the stored Memo Dial number:1. Do not lift handset.2. Press Memo Dial key (Program 15-07 or SC 751: 31). The stored number displays.Memo Dial 3 - 171

Issue 1.0SV8100To cancel (erase) a stored Memo Dial number:1. Press idle CALL key.2. Press Memo Dial key (Program 15-07 or SC 751: 31).3. Press Speaker key to hang up.3 - 172 Memo Dial

SV8100 Issue 1.0Message WaitingSV8100 FeatureMessage WaitingConditionsNoneOperationTo leave a Message Waiting:1. Call busy or unanswered extension.2. Dial 0 or press Message Waiting key (Program 15-07 or SC 751: 38).3. Hang up. With keyset terminals, the MW LED lights.To answer a Message Waiting: When you have a message, your MW LED flashes fast for keysets.1. At a keyset, press idle CALL key and dial *0.- OR -Press Message Waiting key (Program 15-07 or SC 751: 38).- OR -At single line terminals, lift the handset and dial *0. If the called extension doesn’t answer, dial 0 or press your Message Waiting key to automatically leave them amessage. Normally, your MW LED goes out. If it continues to flash, you have new messages in your “Voice Mail” mailboxor a new “General Message”. Go to “To check your messages” below.Message Waiting 3 - 173

Issue 1.0SV8100To cancel all your Messages Waiting: This includes messages you have left for other extensions and messages other extension have left for you.1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 773.3. Hang up.To cancel the Messages Waiting you have left at a specific extension:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 771.3. Dial number of extension you don’t want to have your messages.4. Hang up.To check your messages:1. Press CHECK.2. Dial *0. You can have any combination of the message types in the table below on your terminal.If you see. . . You have. . .VOICE MESSAGEn MESSAGENew messages in your Voice MailmailboxCHECK MESSAGEVRS GENERAL MESSAGECHECK MESSAGE(name)A General message in Voice Mail that hasnot been heard.Message Waiting requests left at yourterminal by your co-workers.3. Press the Navigation Pad up or down to scroll through your display.4. When you find the message you want to answer, press CALL1. You’ll either:Go to your Voice Mail mailbox.Listen to the new General Message.Automatically call the extension that left you a Message Waiting.3 - 174 Message Waiting

SV8100 Issue 1.0Mobile ExtensionSV8100 FeatureMobile ExtensionConditionsNoneOperationWith any of the features, if the Mobile Extension user presses *, an existing call is placed in a held state.Pressing * a second time is used to access service code features which begin with * (such as CallForwarding, calling voice mail, etc). Pressing * a third time returns to the held call or the timeout of theinter-digit timer returns the call to conversation mode.USING ANALOG LINES WITH THE MOBILE EXTENSIONAnalog lines can be used for integration with the Mobile Extension using either DILs or VRS AutoAttendant to access the Mobile Extension Proxy Port. However, it must be noted that the *0 Hang Upcode must be used prior to terminating any call (e.g. transfer, hang up etc.) as analog trunks do notprovide Disconnect Supervision.Placing an Intercom Call to a Mobile Extension:1. Lift the handset or press SPK.2. Dial the extension number assigned to the Mobile Extension. If the Mobile Extension is turned off, incoming calls will hear a message indicating the user is not available. Thesetting in the DTMF Confirmation programming (15-22-02) determines how the call is handled.Program 15-22-02 set to 0 or 1 (DTMF Confirmation Required):The caller will be retrieved by the SV8100 and follows the no-answer programming (ring another extensions,forward to SV8100 voice mail, etc.)Program 15-22-02 set to 2 (No DTMF Confirmation Required):The caller will be forwarded to the external extension’s voice mail, if available.Mobile Extension 3 - 175

Issue 1.0SV8100Outside Party Dialing the Mobile Extension:1. Dial the DID or DIL telephone number for the Mobile Extension. SV8100 programming (DID=22-11-01 or DIL=22-07-01) must be defined. If the Mobile Extension is turned off, incoming calls will hear a message indicating the user is not available. Thesetting in the DTMF Confirmation programming (15-22-02) determines how the call is handled.Program 15-22-02 set to 0 or 1 (DTMF Confirmation Required):The caller will be retrieved by the SV8100 and follows the no-answer programming (ring another extension,forward to SV8100 voice mail, etc.)Program 15-22-02 set to 2 (No DTMF Confirmation Required):The caller will be forwarded to the external extension’s voice mail, if available.Placing a Call from the Mobile Extension:1. Dial the DID or DIL telephone number for the Mobile Extension.If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and 15-22), theninternal dial tone is heard by the Mobile Extension user.2. Dial the desired Intercom number or dial the trunk access code in order to place an outgoing call.Answering a Call on the Mobile Extension:1. Answer the ringing call.2. If Program 15-22-02 is set to 0 or 1, the Mobile Extension user will hear Music on Hold/ring tone.Press * (within 10 seconds) to answer the call.This step is required when using analog trunks for the Mobile Extension feature.Sending a Flash from the Mobile Extension:1. While on a conversation, a hookflash is returned by dialing *# from the Mobile Extension.Internal Dial Tone After Hang Up:1. When a call is finished, disconnect the call and receive internal dial tone by dialing *0.Placing/Retrieving a Call on Hold from the Mobile Extension:1. While on a call, press * #.2. To retrieve the held call, with system dial tone, press * #.Swapping Between Two Held Calls from the Mobile Extension:1. While on a call, press * #.The first call is placed on Hold.3 - 176 Mobile Extension

SV8100 Issue 1.02. Place second call, then place on Hold by pressing * #.The second call is placed on Hold and the first call is picked up.3. The Mobile Extension can connect the two held calls with Automatic On-Hook Transfer if Program20-11-11 is enabled by dialing * 0.Transferring a call from the Mobile Extension:1. With an active call, press * #.2. Dial the extension number to which the call is to be transferred.3. Dial * 0.4. Hang up.CALL FORWARDINGWhen setting Call Forwarding from the Mobile Extension, the service code(s) must be defined in Programs11-11-01 ~ 11-11-05 and 11-11-07.To activate or cancel Call Forwarding to/from the Mobile Extension:1. When activating Call Forwarding From the Mobile Extension:Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and 15-22), theninternal dial tone is heard by the Mobile Extension user.- OR -When activating Call Forwarding to the Mobile Extension:Press CALL key or lift the handset.2. Dial the service code defined in Programs 11-11-01~11-11-05.3. Dial Call Forwarding condition:1 = Set.0 = Cancel4. Dial the destination extension or Off-Premise number.5. Dial 0 (from Mobile Extension only).6. Hang up.Mobile Extension 3 - 177

Issue 1.0SV8100To activate Call Forward Follow Me:1. When activating Call Forwarding From the Mobile Extension:Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and 15-22), theninternal dial tone is heard by the Mobile Extension user.- OR -When activating Call Forwarding to the Mobile Extension:Press CALL key or lift the handset.2. Dial 746.3. Dial Call Forwarding condition:1 = Set0 = Cancel4. Dial the destination extension.5. Dial 0 (from Mobile Extension only).6. Hang up.To cancel Call Forward Follow Me:1. When activating Call Forwarding From the Mobile Extension:Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and 15-22), theninternal dial tone is heard by the Mobile Extension user.- OR -When activating Call Forwarding to the Mobile Extension:Press CALL key or lift the handset.2. Dial the service code defined in Program 11-11-07.3. Dial 0.4. Dial Destination Station to cancel Forward Follow Me extension or dial 0 to cancel all.5. Dial 0 (from Mobile Extension only).6. Hang up.3 - 178 Mobile Extension

SV8100 Issue 1.0Multiple Directory Numbers/Call CoverageSV8100 FeatureCall Arrival (CAR) KeysSecondary Incoming ExtensionVirtual ExtensionsConditionsNoneOperationTo answer a call ringing a Multiple Directory Number:1. Press flashing Multiple Directory Number key (Program 15-07 or SC 752: *03 + ext.).To place a call to a Multiple Directory Number (including a Call Coverage key):1. Press idle CALL key.2. Dial Multiple Directory Number number or press Multiple Directory Number key.To place a call from a Multiple Directory Number (including a Call Coverage key):1. Press the Multiple Directory Number key. ICM dial tone is heard.2. Place an intercom call or dial a trunk access code to seize an outside line and place your call.To set up a Call Coverage Key:1. Press idle CALL key or SPK key.2. Dial 752.3. Press the programmable key you want to program. The previously programmed entry displays.Multiple Directory Numbers/Call Coverage 3 - 179

Issue 1.0SV81004. Dial *03.5. Dial the number of the extension you want to cover.6. Press HOLD once for Immediate Ring To set for Delayed Ring, skip to Step 8.7. Dial the Mode number(s) in which the key will be used.1=Day 12=Night 13=Midnight 14=Rest 15=Day 26=Night 27=Midnight 28=Rest 28. Press HOLD to set up Delayed Ring.- OR -Skip to Step 10.9. Dial the Mode number(s) in which the key will be used.1=Day 12=Night 13=Midnight 14=Rest 15=Day 26=Night 27=Midnight 28=Rest 210. Press SPK to hang up.3 - 180 Multiple Directory Numbers/Call Coverage

SV8100 Issue 1.0Name StoringSV8100 FeatureName StoringConditionsNoneOperationTo program an extension’s name:1. Press idle CALL key.2. Dial 700.- OR -Press Extension Name Change key (Program 15-07 or SC 751: 55).3. Enter the extension number to be named.4. Enter name (see below). Your name can be up to 12 digits maximum.5. Press HOLD.6. Press SPK to hang up.Table 3-5 Keys for Entering NamesWhen entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.Use this keypad digit . . . When you want to. . .1 Enter characters:1 @ [ ¥ ] ^ _ ` { | } Á À Â Ã Æ Ç É Ê ì ó 02 Enter characters: A-C, a-c, 2.3 Enter characters: D-F, d-f, 3.4 Enter characters: G-I, g-i, 4.Name Storing 3 - 181

Issue 1.0SV8100Table 3-5 Keys for Entering NamesWhen entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.Use this keypad digit . . . When you want to. . .5 Enter characters: J-L, j-l, 5.6 Enter characters: M-O, m-o, 6.7 Enter characters: P-S, p-s, 7.8 Enter characters: T-V, t-v, 8.9 Enter characters: W-Z, w-z, 9.0 Enter characters:0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü Enter characters: + , - . / : ; < = > ? π ∑ Ω ∞ ¢ £# # = Accepts an entry (only required if two letters on the same key are needed- ex: TOM). Pressing # again = Space. (In SV8100 programming mode, usethe right arrow Softkey instead to accept and/or add a space.)CONFCLEARClear the character entry one character at a time.Clear all the entries from the point of the flashing cursor and to the right.3 - 182 Name Storing

SV8100 Issue 1.0Networking – AspireNetSV8100 FeatureNoneConditionsIf K-CCIS is enabled, AspireNet is disabled.Camp On: Not Supported across AspireNet.Call Forwarding, Off-Premise: Not Supported across AspireNet.Program 20-02-23 must be set to Loop Key mode. Only UX terminals are supported.OperationRefer to the Aspire Networking Guide (P/N 0893207).Networking – AspireNet 3 - 183

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SV8100 Issue 1.0Off Hook SignalingSV8100 FeatureOff-Hook SignalingConditionsAn extension user cannot Camp-On to a busy extension or leave a callback if Off-Hook Signalinghas already gone through. Off-Hook Signaling allows an extension to block a caller’s ability to dial# to camp-on.You cannot send off-hook signals to an extension busy on a Handsfree (Speakerphone) call. Thecalled extension large LED flashes fast, with no ringing.You cannot send off-hook signals to an extension that is already receiving a voice announcement. An extension set as Operator in Program 20-17-01 does not follow settings in Program 20-13-05,Program 20-13-06 or Program 20-09-07 and always receives Off-Hook Signaling.Program 20-09-07 and 20-13-06 must be set to 1 in Class of Service for a normal extension toreceive automatic Off-Hook Signaling.Off-Hook signaling is not supported for Wireless DECT (SIP) telephones.OperationTo send Off Hook Signals to an extension busy on a call: Your extension may send Off Hook Signals automatically.1. Dial 7.- OR -Press Off Hook Signaling key (Program 15-07 or SC 751: 33). You hear ringback.Off Hook Signaling 3 - 185

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SV8100 Issue 1.0One-Touch CallingSV8100 FeatureOne-Touch CallingConditionsNoneOperationTable 3-6 Keys for Entering NamesWhen entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.Use this keypad digit . . . When you want to. . .1 Enter characters:1 @ [ ¥ ] ^ _ ` { | } Á À Â Ã Æ Ç É Ê ì ó 02 Enter characters: A-C, a-c, 2.3 Enter characters: D-F, d-f, 3.4 Enter characters: G-I, g-i, 4.5 Enter characters: J-L, j-l, 5.6 Enter characters: M-O, m-o, 6.7 Enter characters: P-S, p-s, 7.8 Enter characters: T-V, t-v, 8.9 Enter characters: W-Z, w-z, 9.0 Enter characters:0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü Enter characters: + , - . / : ; < = > ? π ∑ Ω ∞ ¢ £One-Touch Calling 3 - 187

Issue 1.0SV8100Table 3-6 Keys for Entering NamesWhen entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.Use this keypad digit . . . When you want to. . .# # = Accepts an entry (only required if two letters on the same key are needed- ex: TOM). Pressing # again = Space. (In SV8100 programming mode, usethe right arrow Softkey instead to accept and/or add a space.)CONFCLEARClear the character entry one character at a time.Clear all the entries from the point of the flashing cursor and to the right.For one-touch operation to these functions, define a Programmable Function key. Refer to the operation onPROGRAMMABLE FUNCTION KEYS on page 3-191.DIRECT STATION SELECTION:To program a Bin for Direct Station Selection (extension) calling:1. Press idle CALL key and dial 755.2. Dial the bin number (1-9, 0) you want to program.3. Dial extension number you want assigned to that key.4. Press HOLD.5. Enter the name associated with the bin you are programming. If your terminal is a non-display terminal, simply press HOLD.6. Press HOLD.7. Press Speaker to hang up.PERSONAL SPEED DIALINGTo program a Bin for Personal Speed Dialing:1. Press idle CALL key or lift the handset and dial 755.2. Dial the bin number (1-9, 0) you want to program.3 - 188 One-Touch Calling

SV8100 Issue 1.03. Dial general trunk access code (9).- OR -Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005).- OR -Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1).4. Dial number you want to store. The total of the digits stored in steps 3 and 4 cannot exceed 24. Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH.5. Press HOLD.6. Enter the name associated with the key you are programming.7. Press HOLD.8. Press SPK or hang up.SPEED DIALINGTo program a bin for Speed Dialing:1. Press idle CALL key and dial 755.2. Dial the bin number (1-9, 0) you want to program.3. Dial #2 to store a Common Speed Dialing number.- OR -Dial #4 to store a Group Speed Dialing number.4. Dial Speed Dialing number storage code (e.g., 001).5. Press HOLD.6. Enter the name associated with the key you are programming.7. Press HOLD.8. Press SPK to hang up.CENTRAL OFFICE CALLS, PLACING (TRUNK CALLING)To program a bin for trunk calling:1. Press idle CALL key and dial 755.2. Dial the bin number (1-9, 0) you want to program.One-Touch Calling 3 - 189

Issue 1.0SV81003. Dial general trunk access code (9).- OR -Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005).- OR -Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1).4. Dial number you want to store. The total of the digits stored in steps 3 and 4 cannot exceed 24. Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH.5. Press HOLD.6. Enter the name associated with the key you are programming.7. Press HOLD.8. Press SPK to hang up.SERVICE CODESTo assign a Service Code to a bin: This lets you make your own set of one-touch feature keys.1. Press idle CALL key and dial 755.2. Dial the bin number (1-9, 0) you want to program.3. Dial Service Code you want stored. For example, if you want a One-Touch Key to automatically clear your Last Number Redial, enter 776.4. Press HOLD.5. Enter the name associated with the key you are programming.6. Press HOLD.7. Press SPK to hang up.USING A BIN NUMBERTo dial a One-Touch Key:1. Press the CALL key (or lift the handset).2. Dial #7 + bin number (1-9, 0). For one-touch operation to these functions, define a Programmable Function key. Refer to the operation onPROGRAMMABLE FUNCTION KEYS on page 3-191.3 - 190 One-Touch Calling

SV8100 Issue 1.0CLEARING A BIN NUMBERTo clear a programmed One-Touch Key:1. Dial 755.2. Enter the bin number to be cleared.3. Press CLEAR.CHAINING BIN NUMBERSTo chain One-Touch Keys: This option can only be used when Programmable Function Keys are defined for One-Touch operation (Program15-07 or SC 751: + 01). For programming, refer to PROGRAMMABLE FUNCTION KEYS (page 3-191).1. Press the first One-Touch Programmable Function Key. Let the stored function dial out.2. Press another One-Touch Programmable Function Key. The stored digits dial out.PROGRAMMABLE FUNCTION KEYS When using Programmable Function Keys, note that names cannot be stored with the key as with the bin numberoperation documented on the previous pages.To define a Programmable Function Key as a One-Touch Key:1. Dial 751.2. Press the key to be defined.3. Dial 01 (DSS/One-Touch Key Operation).4. For Direct Station Selection (Extension):a. Dial extension number you want assigned to that key.b. Press HOLD.c. Press SPK.One-Touch Calling 3 - 191

Issue 1.0SV8100For Personal Speed Dialing:a. Dial general trunk access code (9).- OR -Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005).- OR -Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1).b. Dial number you want to store. The total of the digits stored in steps 3 and 4 cannot exceed 24. Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH.c. Press HOLD.d. Press SPK.For Speed Dialing:a. Dial #2 to store a Common Speed Dialing number.- OR -Dial #4 to store a Group Speed Dialing number.b. Dial Speed Dialing number storage code (e.g., 001).c. Press HOLD.d. Press SPK.For Central Office Calls, Placing (Trunk Calling):a. Dial general trunk access code (9).- OR -Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005).- OR -Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1).b. Dial the telephone number to be stored.c. Press HOLD.d. Press SPK.For Service Codes:a. Dial Service Code you want stored. For example, if you want a One-Touch Key to automatically clear your Last Number Redial, enter 776.b. Press HOLD.c. Press SPK.3 - 192 One-Touch Calling

SV8100 Issue 1.0OPX (Off-Premise Extension)SV8100 Feature(OPX) Off-Premise ExtensionConditionsEach CD-4DIOPA provides four off-premise circuits.The maximum loop resistance between a CD-4DIOPA and an Off-Premise Extension Single LineTelephone is 1600ohms (including single line telephone set resistance).The CD-4DIOPA has a built-in ringer (RSG). This blade supports Synchronous Ringing and detectsDial Pulse/DTMF tones.The CD-4DIOPA does not support an interface to a Voice Mail unit.OperationRefer to the Single Line Terminals, Analog 500/2500 Sets on page 3-223 for information on this feature.OPX (Off-Premise Extension) 3 - 193

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SV8100 Issue 1.0Paging, ExternalSV8100 FeaturePaging, ExternalConditionsThe UNIVERGE SV8100 provides a common zone output provided by the chassis. For more thanone external page zone, External Paging requires PGD(2)-U10 ADPs and customer-providedpaging equipment.Talkback paging requires the use of a PGD(2)-U10 ADP. The UNIVERGE SV8100 common zoneoutput provided by the chassis does not allow talkback.A common zone output is provided by the chassis and is considered Zone 9 when programming.DID and DIL trunks do not ring external page speakers. Only trunks defined as normal in Program22-02-01 ring external page speakers.If a PGD(2)-U10 ADP circuit has a Door Box connected, you cannot use that circuit for ExternalPaging.The PGD(2)-U10 ADP can be connected only to a DLC.The maximum number of PGD(2)-U10 ADP is 56. Refer to the Hardware Manual for moreinformation which describes how many of the 56 can be for paging, door box or Music on Hold(MOH).Phones that have an APR/APA installed do not pass voice to a trunk used for paging until theinterdigit timer expires (Program 21-01-03).OperationTo Page into an external zone:1. Press External Paging key (Program 15-07 or SC 751: 19 + zone for External Paging zones or 20for External All Call Paging).Paging, External 3 - 195

Issue 1.0SV81002. Make Announcement.- OR -At keyset, press idle CALL key.- OR -At single line terminal, lift handset.3. Dial 703 and the External Paging Zone code (1-8 or 0 for All Call).- OR -Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call).Display indicates the Combined Paging as an External Page.If the Internal Page Zone is busy or if there are no extensions in a page group, the page may be announced as anExternal Page only.4. Make Announcement.5. Hang up.3 - 196 Paging, External

SV8100 Issue 1.0Paging, InternalSV8100 FeaturePaging, InternalConditionsInternal Paging does not require a PGD(2)-U10 ADP.You can assign up to 50 TDM extensions to an Internal or All Call Paging Group.You can assign up to 16 IP extensions to an Internal or All Call Paging Group.A system must have at least one extension port idle to make an Internal Page. If no extension portis idle, the extension performing the Page hears a busy signal.You must assign an extension to a two-digit zone in Program 31-02-01 before you can assign afunction key using the 751 service code as a two-digit Internal Group Paging Zone key.A single line telephone can initiate an Internal Zone page, but cannot receive an Internal ZonePage.If an internal paging group has only IP Multiline Stations, multicast is used for the page. IP multilineterminals must have a gateway programmed to accomplish a multicast transmission. When anactual gateway device does not exist on the network, a dummy gateway address on the samesubnet must be defined.When a paging group contains all IP phones, the page is sent via a multicast message from theinitiating IP phone. If a paging group has IP and TDM phones, when and IP phone initiates thepage, a message is sent to the CPU and the CPU sends the multicast message for the IP phones.OperationTo make an Internal Page announcement:Keyset1. Press the zone’s Internal Paging key (Program 15-07 or SC 751: 21 + 0 or 1-9 or 01-64 for zones(0 or 00 for All Call).- OR -Press idle CALL key.Paging, Internal 3 - 197

Issue 1.0SV81002. Dial 701 and the Paging Zone number (0-9 or 00-64). Dialing 0 or 00 calls All Call Internal Paging.- OR -Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call).Display indicates the Combined Paging as an External Page.If the Internal Page Zone is busy or if there are no extensions in a page group, the page will be announced as anExternal Page only.3. Make announcement.4. Hang up.Single Line Terminal1. Lift handset.2. Dial 701 and the Paging Zone number (0-9 or 00-64). Dialing 0 or 00 calls All Call Internal Paging.Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call).3. Make announcement.4. Hang up.3 - 198 Paging, Internal

SV8100 Issue 1.0ParkSV8100 FeatureParkConditionsAn extension user can park a call in any Park Orbit. However, an extension user can pick up only acall Parked by a member of their own Park group (see Program 24-03). When a 2-button telephone user parks a call, they must wait the Interdigit Time (normally 10seconds) before trying to retrieve it.An extension can have only one Personal Park key.When the terminal that has a call in Personal Park is unplugged, the Personal Park is released andthe held caller is placed on Non-Exclusive Hold.Personal Park at a co-worker’s extension is only available when in the Loop Key mode. A user can display the Caller ID of a call in Park if Caller ID is enabled (1) in Program 20-09-02.OperationTo Park a call in a system orbit: You can Park Intercom or trunk calls.1. Press Park key (Program 15-07 or SC 752: *04 + orbit). The Park key LED lights. If you hear busy tone, the orbit is busy. Try another orbit.2. Use Paging to announce call.3. Press SPK to hang up. If not picked up, the call will recall to you.- OR -1. At keyset, press HOLD.- OR -At a 500/2500 single line terminal, hookflash.Park 3 - 199

Issue 1.0SV81002. Dial #6 and the Park orbit (01-64).If you hear busy tone, the orbit is busy. Try another orbit.3. Use Paging to announce call.4. Press SPK to hang up. If not picked up, the call will recall to you. The parked call recalls after the Park Hold Time (Program 24-01-06). The call rings the extension to which itrecalled for the Hold Recall Callback Time (Program 24-01-02). The call then goes on Hold for the Park HoldTime - then recalls again for the Hold Recall Callback Time. The call continues to cycle between Hold and recalluntil the extension user answers the call or the outside party hangs up.To pick up a parked call:1. Lift handset.2. Press Park key (Program 15-07 or SC 752: *04 + orbit).- OR -1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial *6 and the Park orbit (01-64).To park a call at your extension:1. Do not hang up.2. Press the Personal Park key (Program 15-07 or SC 752: *07).- OR -Press HOLD and dial 757.- OR -Press HOLD + Press the Personal Park key (Program 15-07 or SC 752: *07). At a 500/2500 Single Line Telephone, hookflash instead of pressing HOLD. A confirmation tone is heard and the call is parked at your extension. If the extension has a Personal Park key,the key will flash. The Personal Park single-digit service code (Program 11-16-11) cannot be used in this operation.3. Page your co-worker to pick up the call.4. Press SPK to hang up (or hang up at Single Line Telephone). If not picked up, the call will recall to you.3 - 200 Park

SV8100 Issue 1.0To pick up a call parked at your extension:1. Press the Personal Park key (Program 15-07 or SC 752: *07).- OR -Press idle CALL key and dial 757.- OR -Use Directed Call Pickup (** + extension number). At an Single Line Telephone, skip pressing CALL. The Personal Park single-digit service code (Program 11-16-11) cannot be used in this operation. If it recalls the extension, pressing the Personal Park key or flashing CALL key will answer the call.To Park an outside call at your extension after trying to call a co-worker:1. While on a call, press HOLD.2. Dial a co-worker’s extension number. The co-worker does not answer.3. Press the Personal Park key (Program 15-07 or SC 752: *07).- OR -Dial the Personal Park single digit code (Program 11-16-11). The Intercom call to the co-worker is dropped. A confirmation tone is heard and the outside call is parked at yourextension. If the co-worker answers the call, the outside call will ring back once the intercom call is completed. The call canthen be placed in Personal park if desired.To Park an outside call at a co-worker’s extension after calling them: An extension’s Class of Service must allow the user to park the call at a co-worker’s extension (Program 20-11-26=1).1. While on a call, press HOLD.2. Dial a co-worker’s extension number.The co-worker does not answer.3. Press the Personal Park key (Program 15-07 or SC 752: *07).- OR -Press the StaP Soft Key. The Intercom call to the co-worker is dropped. A confirmation tone is heard and the outside call is parked at thecalled extension. If the called extension has Call Forwarding enabled, the outside call is parked at the originator’s extensioninstead. If the co-worker does not answer the call, it will recall to the originator’s extension.Park 3 - 201

Issue 1.0SV8100To answer a call parked at a co-worker’s extension:1. Press the CALL key, dial ** plus the co-worker’s extension number. At an Single Line Telephone, skip pressing CALL.To split between two parked calls (Keyset Only): You must have Park Orbit keys for the parked in calls. In addition, your keyset cannot have line keys defined for theparked calls.1. Press CALL1.2. Press Park Orbit key (Program 15-07 or SC 752: *04 + orbit) to retrieve first parked call. Call1 lights steadily. This moves the first parked call to your terminal.3. Press HOLD and press SPK. CALL1 flashes.4. Press another Park Orbit key (Program 15-07 or SC 752: *04 + orbit) to retrieve the second parkedcall. CALL2 lights steadily. This moves the second parked call to your terminal.5. To switch between the two parked calls, press HOLD then the flashing CALL key. You can only split between two active calls. To retrieve and split with a new call, you must first hang up one ofthe initial calls.To display Caller ID for a call in Park:1. With Program 15-02-08 set to “0” (pre-select): With a call in Park, press the PARK key. (Program15-07 or SC 752: *04 + orbit).- OR -With Program 15-02-08 set to “1” (one touch): With a call in Park, press FLASH then the PARK key(Program 15-07 or SC 752: *04 + orbit).To Use Automatic Park Search to Park a Call:1. With an active call, press HOLD.2. Dial #6 *.3 - 202 Park

SV8100 Issue 1.03. Before hanging up, check the terminal’s display. The display indicates the Park orbit in whichthe call was placed.When you hang up the handset or press SPK, the display will return to its idle display.If you keep the handset off-hook or do not press SPK after step 2, the display will continue to show the park orbit.If you have a Park key on your terminal (15-07-01 or SC 752, code *04) for the orbit used, the Park key will flashwhile the call remains in orbit.If all Park orbits are busy, the user will hear a busy signal and the call will not be parked.4. Answering an Automatic Park Search call, is the same as with any other Parked call. Simply dial *6+ 2-digit Park Orbit.Park 3 - 203

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SV8100 Issue 1.0PBX CompatibilitySV8100 FeaturePBX CompatibilityConditionsNoneOperationTo place a call over a PBX trunk:1. At keyset, press idle CALL key and dial 704.- OR -At single line terminal, lift handset and dial 704.2. Dial PBX trunk group number (1-9 or 001-100).3. Dial PBX access code and number- OR -1. (Keyset only) Press PBX trunk group key (Program 15-07 or SC 752: *02 + group).2. Dial PBX access code and number.- OR -1. At keyset, press Speaker key and dial 9.- OR -At single line terminal, lift handset and dial 9.2. Dial PBX access code and number.- OR -1. At keyset, press Speaker key.- OR -At single line terminal, Lift handset.2. Dial #9.PBX Compatibility 3 - 205

Issue 1.0SV81003. Dial PBX trunk number (e.g., 005 for line 5).4. Dial PBX access code and number.- OR -1. Press PBX trunk key (Program 15-07 or SC 751: 1 to 200).2. Dial PBX access code and number. In all cases above, Toll Restriction may prevent your call.3 - 206 PBX Compatibility

SV8100 Issue 1.0Programmable Function KeysSV8100 FeatureProgrammable Function KeysConditionsNoneOperationTo change the function of a General Function programmable key:1. Press idle CALL key.2. Dial 751.3. Press the key you want to program.4. Enter the 2-digit key function, any additional information needed for the key and press HOLD. Available functions are 00-99 (refer to the chart in Program 15-07) and line keys 001-200. To undefine a key, enter 00.To change the function of an Appearance Function programmable key:1. Press idle CALL key.2. Dial 752.3. Press the key you want to program.4. Enter the 3-digit key function and any additional information needed for the key. Available functions are *00-*99 (refer to chart) and line keys 001-200. To undefine a key, enter 000. When a key is programmed using service code 752, that key cannot be programmed with a function using the 751code until the key is undefined (000). For example with a Park Key programmed by dialing 752 + *04 must beundefined by dialing 752 + 000 before it can be programmed as a Voice Over key by dialing 751 + 48.Programmable Function Keys 3 - 207

Issue 1.0SV8100To check the function of a programmable key:1. Press CHECK.2. Press the programmable key. The programmed function displays.3 - 208 Programmable Function Keys

SV8100 Issue 1.0Repeat RedialSV8100 FeatureRepeat RedialConditionsNoneOperationTo use Repeat Redial (if the outside party you call is unavailable or busy):1. Place trunk call. Listen for busy tone or ring-no-answer.2. Press DIAL + LND.- OR -Press Repeat Redial Key (Program 15-07 or SC 751: 29). Your Repeat Redial key flashes while you wait for the SV8100 to redial.3. Press SPK to hang up. The SV8100 periodically redials the call.4. Lift handset when called party answers.To cancel Repeat Redial:1. Press DIAL.2. Press LND.- OR -1. Press Repeat Redial Key (Program 15-07 or SC 751: 29).Refer to Last Number Redial for more information on this feature.Repeat Redial 3 - 209

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SV8100 Issue 1.0Reverse Voice OverSV8100 FeatureReverse Voice OverConditionsNoneOperationWHEN YOU ARE ON A CALL . . .To place a Reverse Voice Over call:1. Press and hold your Reverse Voice Over key (Program 15-07 or SC 751: 47 + dest. ext.). Your Reverse Voice Over key lights steadily (green) and you can talk with the programmed Reverse Voice Overdestination.To return to your initial caller:1. Release the Reverse Voice Over key. If the co-worker you call hangs up, you return to the initial call automatically.WHEN YOUR TERMINAL IS IDLE . . .To place a call to your Reverse Voice Over destination:1. Press your Reverse Voice Over key (Program 15-07 or SC 751: 47 + dest. ext.). You can optionally lift handset after this step for privacy.Reverse Voice Over 3 - 211

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SV8100 Issue 1.0Room MonitorSV8100 FeatureRoom MonitorConditionsRoom Monitor is for listening only. It does not allow conversation between the monitoring andmonitored extensions.An extension user cannot monitor an Attendant.A multiline terminal user cannot monitor a single line telephone, and a single line telephone cannotmonitor a multiline terminals.Room Monitor for single line telephones can only be used with the Hotel/Motel feature.For a multiline terminal, Room Monitor requires uniquely programmed function keys.OperationYou must activate Room Monitor at the extension initiating the monitor and at the extension you want tomonitor. You can only listen to one extension at a time.KEYSETSTo activate Room Monitor (at the initiating extension):1. Do not lift handset or press SPK.2. Press Room Monitor key (Program 15-07 or SC 751: 39).3. Dial number of extension you want to monitor. You can place and answer other calls while Room Monitor is active.To activate Room Monitor (at the extension to be monitored):1. Go to the extension you want to monitor.2. Do not lift handset or press SPK.3. Press Room Monitor key (Program 15-07 or SC 751: 39).Room Monitor 3 - 213

Issue 1.0SV81004. Dial the number of the extension you are at. For example, if you are at extension 306, dial 306. You can place and answer other calls while Room Monitor is active.To cancel Room Monitor:1. Press Room Monitor key at both the initiating extension and the monitored extension.SINGLE LINE TERMINALSTo activate Room Monitor (at the extension to be monitored):1. Go to the extension you want to monitor.2. Lift handset at the terminal to be monitored.3. Dial 675.4. Dial 1.5. Dial number of extension number which will be monitoring the terminal.6. Place the handset on the desk, placing the handset’s transmitter towards the room. You cannot place or answer other calls while Room Monitor is active.To activate Room Monitor (at the initiating extension):1. Lift handset at the terminal which will be monitoring another terminal.2. Dial 675.3. Dial 2.4. Dial number of extension number which will be monitored. You cannot place or answer other calls while Room Monitor is active.To cancel Room Monitor:1. Hang up the handsets for both the monitored and the monitoring terminals.3 - 214 Room Monitor

SV8100 Issue 1.0Save Number DialedSV8100 FeatureSave Number DialedConditionsFor systems with Automatic Route Selection, ARS selects the trunk for the call unless the userpreselects.OperationTo save the outside number you just dialed (up to 24 digits): Use this feature before hanging up.Keyset1. Press Save Number Dialed key (Program 15-07 or SC 751: 30).500/2500 Single Line Terminal1. Hookflash.2. Dial 715.To redial a saved number:Keyset1. (Optional) Press line key. This selects a specific trunk for the call.2. Press Save Number Dialed key (Program 15-07 or SC 751: 30). The stored number dials out.- OR -1. Press idle CALL keySave Number Dialed 3 - 215

Issue 1.0SV81002. Dial 715.- OR -Press Save Number Dialed key (Program 15-07 or SC 751: 30).Save Number Dialed automatically selects a trunk from the same group as your original call.The stored number dials out.500/2500 Single Line Terminal1. Hookflash.2. Dial 715.To check to see the number you have saved:1. Press Save Number Dialed key (Program 15-07 or SC 751: 30). The stored number displays for ten seconds. The stored number dials out if you:- Lift the handset,- Press an idle line key,- Press an idle CALL key, or- Press SPK2. Press CLEAR.To clear your saved number:Keyset1. Press idle CALL key.2. Dial 785.3. Press SPK to hang up.Single Line Terminal1. Lift handset and dial 785.2. Hang up.3 - 216 Save Number Dialed

SV8100 Issue 1.0Selectable Display MessagingSV8100 FeatureSelectable Display MessagingConditionsNoneOperationTo select a message:1. Press idle CALL key + dial *4713.- OR -Press Call Forward (Device) key (Program 15-07 or SC 751: 17).- OR -Press idle CALL key + press Text Message key (Program 15-07 or SC 751: 18) + enter digits toappend, if needed + SPK to hang up. Skip the remaining steps.2. Dial 3 + Message number (01-20). Use VOL ▲ or VOL ▼ to scroll through the messages after entering any message number.3. (Optional for messages 1-8 and 10)Dial the digits you want to append to the message. You can append messages 1-8 and 10 with digits (e.g., the time when you will be back). You enter the time in24-hour format, but it displays in 12-hour format.4. Press SPK to hang up. Intercom calls to extensions with Selectable Display Messaging set will receive a DND signal and receive thedisplay message on their terminal’s display instead of ringing the extension based on the setting in Program20-01-02. To allow calls to ring through and have the message displayed on the calling extension’s display, cancel DND bypressing DND + 0.Selectable Display Messaging 3 - 217

Issue 1.0SV8100To cancel a message:1. Press idle CALL key + dial *4713.- OR -Press Call Forward (Device) key (Program 15-07 or SC 751: 17).- OR -Press idle CALL key + press Text Message key (Program 15-07 or SC 751: 18) + SPK to hang up.2. Dial 3.3. Press SPK to hang up.Using the Text Message Service Code to select a message:1. Press idle CALL key + dial the Text Message service code (Program 11-11-14).2. Dial the Selectable Display Message number to be used (01-20).3. Press SPK to hang up. To cancel, repeat Step 1 and hang up.3 - 218 Selectable Display Messaging

SV8100 Issue 1.0Selectable Ring TonesSV8100 FeatureSelectable Ring TonesConditionsNoneOperationTo change your extension’s incoming ring tones:1. Press idle CALL key.2. Dial 720.3. Dial 1 to set Intercom ring; 2 to set trunk ring.4. Dial code for the desired ring pattern (1-8).5. Press SPK to hang up.To listen to the incoming ring choices:1. Press idle CALL key.2. Dial 711.3. Dial 1 to listen to Intercom ring; 2 to listen to trunk ring. For trunk ring, enter the tone to which you want to listen.4. For Intercom Ring:Dial code for the ring pattern you want to hear (1-8).- OR -For Trunk Ring:Dial code for the ring pattern you want to hear (1-8) and then dial the tone for the ring pattern (1-4).5. Press SPK to hang up.Selectable Ring Tones 3 - 219

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SV8100 Issue 1.0Serial CallSV8100 FeatureSerial CallConditionsNoneOperationTo place a Serial Call to a co-worker:1. Place or answer a call.2. Press HOLD.3. Dial co-worker’s extension number. Co-worker must lift handset to respond to your announcement.4. Press Serial Call key (Program 15-07 or SC 751: 43) but do not hang up. When your co-worker hangs up the call, the SV8100 makes an automatic live transfer back to your extension.Serial Call 3 - 221

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SV8100 Issue 1.0Single Line Terminals, Analog 500/2500 SetsSV8100 FeatureSingle Line Telephones, Analog 500/2500 SetsConditionsNoneOperationRefer to the individual features listed in the Related Features section of the SV8100 Features andSpecifications Manual.Single Line Terminals, Analog 500/2500 Sets 3 - 223

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SV8100 Issue 1.0Station Message Detail RecordingSV8100 FeatureStation Message Detail RecordingConditionsNoneOperationOnce installed and programmed, SMDR operation is automatic.Station Message Detail Recording 3 - 225

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SV8100 Issue 1.0Tandem RingingSV8100 FeatureTandem RingingConditionsNoneOperationTo set up Tandem Ringing:1. Press the CALL key on the extension to be considered the master terminal.2. Press the Tandem Ringing key (Program 15-07 or SC 751: 80).3. Dial “1” to set the feature.4. Enter the extension number to be considered the slave terminal (the terminal that will ring when themaster extension rings). A confirmation tone will be heard.5. Press SPK to hang up. While the feature is active, if either the master or slave terminal has placed a call, the other terminal will only beable to answer incoming calls - no calls can be placed until the other extension has hung up. For keysets, thiswill be indicated by “TANDEM IN USE” displayed on the terminal - single line terminals will hear a busy signalwhen the handset is lifted.To cancel Tandem Ringing:1. Press the CALL key on the extension to be considered the master terminal.2. Press the Tandem Ringing key (Program 15-07 or SC 751: 80).3. Dial “0” to cancel the feature.Tandem Ringing 3 - 227

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SV8100 Issue 1.0Tandem Trunking (Unsupervised Conference)SV8100 FeatureTandem Trunking (Unsupervised Conference)ConditionsNoneOperationMETHOD A – TANDEM TRUNKING FROM CONFERENCETo set up a Tandem/Multiple Trunk Conference Call:1. Place or answer first trunk call.2. Press CONF key.3. Place or answer second trunk call. When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot beadded.4. With Multiple Trunk Conference, press CONF and place or answer a third trunk call. When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot beadded.5. To set up the tandem call, press CONF key twice. This sets up a Conference between you and the outside parties.6. Press HOLD and dial #8 and hang up.- OR -With Tandem Trunking (2 outside calls) Only: Press Transfer key (Program 15-07 orSC 751: 06). This sets up the conference between the outside parties and you drop out. The line keys for the trunks blink green as long as the Unsupervised Conference continues.Tandem Trunking (Unsupervised Conference) 3 - 229

Issue 1.0SV8100To end the Tandem Call:1. Press any of the flashing line keys. The line keys light steadily (green). You can listen (i.e., monitor) to the call or rejoin the conversation, based onthe setting in Program 20-13-10. Only trunk keys can be used for re-entering the call - trunk group keys and loop keys will not work.2. Press SPK or Hang up. If Program 20-13-10 is set to “0”, the Conference ends and the line keys go out. If Program 20-13-10 is set to “1”, to manually disconnect the Conference, Forced Trunk Disconnect (i.e., Pressthe line key + *3) must be used by an extension other than the originating extension.METHOD B – TANDEM TRUNKING WITH TRANSFER KEYTo set up a Tandem Trunking Call with only 2 outside lines:1. Place or answer first trunk call.2. Press HOLD to place the first trunk call on Hold.3. Place or answer second trunk call.4. Press Transfer key (Program 15-07 or SC 751: 06). This sets up an Unsupervised Conference with both outside parties. The line keys for the trunks are lit solid red. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + *3) must be used by anextension other than the originating extension.CONTINUE/DISCONNECT CODETo use the Continue code to extend a Tandem Trunk call:1. An external call connects to an external number.2. After the programmed time (Program 24-02-07), a warning tone is heard and the user dials theContinue code (Program 20-28-01) to extend the conversation.3. After the programmed time (Program 20-28-03), the warning tone is heard again. After theprogrammed time (Program 24-02-10), the call is disconnected.To set up a Multiple Trunk Conference Call (3 or more outside lines):1. Place or answer first trunk call.2. Press CONF key.3 - 230 Tandem Trunking (Unsupervised Conference)

SV8100 Issue 1.03. Place or answer second trunk call.When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot beadded.4. Press CONF key.5. Place or answer third trunk call. When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot beadded.6. To set up the conference call, press CONF key.7. Add additional calls by repeating steps 5 and 6. Before beginning the Conference, if you wish to drop one of the outside callers, press the flashing line key thenpress the RLS Soft Key.8. When all parties are contacted, press the CONF key again. This sets up a Conference between you and the outside parties. With a IP-CTS terminal, if you wish to drop one of the outside callers before creating the Tandem Trunk call,press the Soft Key for the line to be dropped. With a multibutton keyset, press HOLD to place all callers on Hold.Press the flashing line key of the call to be dropped then press the RLS Soft Key. Press the CONF key to reconnectthe other parties.9. Press Transfer key (Program 15-07 or SC 751: 06). This sets up the Multiple Trunk Conference between the outside parties. The line keys for the trunks stutter flash green. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + *3) must be used by anextension other than the originating extension.SINGLE LINE TERMINALTo set up a Tandem Call:1. Place or answer first trunk call.2. Press HOOKFLASH and dial #1.3. Place or answer second trunk call.4. To set up the tandem call, press HOOKFLASH and dial #8.5. Hang up. This sets up a Conference between both outside parties.Tandem Trunking (Unsupervised Conference) 3 - 231

Issue 1.0SV8100METHOD C – TANDEM TRUNKING ON HANG UPTo set up a Tandem Call (with only 2 outside lines):1. Place or answer first trunk call.2. Press HOLD to place the first trunk call on Hold.3. Place or answer second trunk call. The second call cannot be a ringing call. It must first be answered, placed on hold, then answer the other calland press HOLD, then hang up.4. Hang up. This sets up an Unsupervised Conference with both outside parties. The line keys for the trunks light solid red. To disconnect the Conference, use Forced Trunk Disconnect (i.e., Press line key + *3).SINGLE LINE TERMINALTo set up a Tandem Call (with only 2 outside lines):1. Place or answer first trunk call.2. Press HOOKFLASH.3. Place or answer second trunk call.4. To set up the tandem call, hang up. This sets up a Conference between both outside parties. To disconnect the Conference, use Forced Trunk Disconnect (i.e., Dial the trunk access code [#9 + trunknumber] + *3).METHOD D – AUTOMATIC TANDEM TRUNKING USING SPEED DIALINGTo set Automatic Tandem Trunking:1. Dial service code 733.2. Dial the desired trunk number (1-200).3. Hang up. The line key for the trunk will be solid red as long as the Unsupervised Conference continues. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key or #9 plus the trunknumber + *3).3 - 232 Tandem Trunking (Unsupervised Conference)

SV8100 Issue 1.0To cancel Automatic Tandem Trunking:1. Dial service code 734.2. Dial the desired trunk number (1-200).3. Hang up. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key or #9 plus the trunknumber + *3).To set and change the destination of the Automatic Tandem Trunk call:1. Dial service code 735.2. Dial the desired trunk number (1-200).3. Dial the desired time mode (1-8).4. Dial the new telephone number to be saved in the programmed Speed Dial bin.5. Press HOLD.6. Hang up. To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key or #9 plus the trunknumber + *3).Tandem Trunking (Unsupervised Conference) 3 - 233

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SV8100 Issue 1.0Tie LinesSV8100 FeatureNoneConditionsNoneOperationTo place a call over a tie line group:1. Press idle CALL key and dial 704.2. Dial tie line group number (1-100).3. Dial number.- OR -1. Press tie line group key (Program 15-07 or SC 752: *02 + group).2. Dial number.To place a tie line call using Trunk Group Routing:1. Press idle CALL key and dial 9.2. Dial number.To place a call over a specific tie line:1. Press idle CALL key and dial #9.2. Dial tie line number (e.g., 005 for line 5).Tie Lines 3 - 235

Issue 1.0SV81003. Dial number.- OR -1. Press tie line key (Program 15-07 or SC 752: *01 + 1-200).2. Dial number.To barge in after calling a busy extension: The call must be set up for about 10 seconds before you can barge in. Listen for busy/ring or busy tone.1. Call busy extension using tie line trunk.2. Press Barge In key (Program 15-07 or SC 751: 34).After calling the remote system, you may be able to:Dial 9 to place an outside call through the remote system.Dial Service Code #9 + a trunk number to place outside calls over a specific trunk.Use the remote system’s Common Speed Dialing.Call the remote system’s operator.Use the remote system’s Internal and/or External Paging.3 - 236 Tie Lines

SV8100 Issue 1.0Time and DateSV8100 FeatureClock/Calendar DisplayConditionsTime and Date are not converted and must be set manually.OperationTo set the SV8100 Time:1. Press idle CALL key.2. Dial 728.3. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM).4. Dial two digits for the minutes (00-59).5. Press SPK to hang up.To set the SV8100 Date:1. Press idle CALL key.2. Dial the service code defined in Program 11-10-41 (by default, there is no entry).3. Dial two digits for the year (00-99).4. Dial two digits for the month (01-12).5. Dial two digits for the day (01-31).6. Dial one digit for the day of the week (1-7: [Sunday = 1, Saturday = 7]).7. Press SPK to hang up.Time and Date 3 - 237

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SV8100 Issue 1.0Toll RestrictionSV8100 FeatureCode RestrictionConditionsNoneOperationTo place a trunk call if your SV8100 is Toll Restricted:1. Place call normally. If your Toll Restriction Class does not allow the number you dial, your call will be cut off.Toll Restriction 3 - 239

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SV8100 Issue 1.0Toll Restriction OverrideSV8100 FeatureCode Restriction OverrideConditionsNoneOperationTo temporarily override a restricted extension’s Toll Restriction: You can override restriction for only one call at a time.1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial the Temporary Toll Restriction Override service code (775).3. Dial the 4-digit Toll Restriction Override code. If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the servicecode, the display will indicate the override codes as they are being entered. As the last digit is entered, thedisplay is cleared and ICM dial tone is heard. You’ll hear error tone if you dial your code incorrectly.4. Press idle line key or dial trunk access code.5. Dial the number without any restriction.Toll Restriction Override 3 - 241

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SV8100 Issue 1.0Toll Restriction, Dial BlockSV8100 FeatureCode Restriction, Dial BlockConditionsNoneOperationTo set Dial Block at your extension:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 100 700.3. Dial the 4-digit Dial Block code.4. Dial 1. A confirmation tone is heard.5. Press SPK or replace the handset to hang up.To release Dial Block:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 100 700.3. Dial the 4-digit Dial Block code.4. Dial 0. A confirmation tone is heard.5. Press SPK or replace the handset to hang up.Toll Restriction, Dial Block 3 - 243

Issue 1.0SV8100To set Dial Block from another extension:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 101 701.3. Dial the 4-digit Dial Block code.4. Dial the extension number to be blocked.5. Dial 1. A confirmation tone is heard.6. Press SPK or replace the handset to hang up.To release Dial Block from another extension:1. At keyset, press idle CALL key.- OR - At single line terminal, lift handset.2. Dial 101 701.3. Dial the 4-digit Dial Block code.4. Dial the extension number to be released from Dial Block.5. Dial 0. A confirmation tone is heard.6. Press SPK or replace the handset to hang up.3 - 244 Toll Restriction, Dial Block

SV8100 Issue 1.0TransferSV8100 FeatureTransferConditionsProgram 20-11-11 needs to be set to on(1) to be able to transfer with UX5000 terminals.OperationTRANSFERRING TRUNK CALLSTo Transfer a trunk call to a co-worker’s extension:1. At keyset terminal, press HOLD or a defined Transfer key (Program 15-07 or SC 751: 06). If Program 15-03-14 is set to “1”, when transferring outside calls to an analog terminal, the Transfer key mustbe pressed instead of the Hold key if the outside Caller ID is to be displayed. If Hold is used, the extensionnumber of the transferring extension will be displayed.- OR -At 500/2500 single line terminal, hookflash. You hear Transfer dial tone.2. Dial co-worker’s extension number. If the extension is busy or doesn’t answer, you can dial another extension number or press the line key to returnto the call. In addition, you may be able to hang up and have the call Camp-On. Single Line Telephone users can retrieve the call by pressing hookflash. If a call has been transferred and the500/2500 user has hung up the handset, the call be can retrieved by dialing ** and the extension number towhich it had been transferred.3. Announce call and hang up. If you don’t have Automatic On Hook Transfer, you must press CONF (Program 15-02-24=1) or your TransferProgrammable Function Key to transfer the call. If your co-worker doesn’t want the call, press the flashing line key to return to the call. Single Line Telephone users can retrieve the call by pressing hookflash. If a call has been transferred and the500/2500 user has hung up the handset, the call be retrieved by dialing ** and the extension number to which ithad been transferred. If you don’t want to screen the call, hang up without making an announcement.Transfer 3 - 245

Issue 1.0SV8100To answer a call transferred to your extension:1. Lift the handset when a co-worker announces the call.TRANSFERRING WITHOUT HOLDINGTo Transfer without holding (keyset only):1. Lift handset.2. Press busy line key.3. When original caller hangs up, you are connected.TRANSFERRING INTERCOM CALLSTo Transfer your Intercom call:1. At keyset terminal, press HOLD or a defined Transfer key (Program 15-07 or SC 751: 06).- OR -At single line terminal, hookflash.2. Dial extension to receive your call. If the extension is busy, doesn’t answer or does not want the call, you can dial another extension number or pressthe lit CALL key to return to the call. In addition, you may be able to hang up and have the call Camp-On. Single Line Telephone users can retrieve the call by pressing hookflash. If a call has been transferred and the500/2500 user has hung up the handset, the call be can retrieved by dialing ** and the extension number towhich it had been transferred.3. Announce your call and press the Transfer key (Program 15-07 or SC 751: 06) or hang up. With Automatic On Hook Transfer:When you hang up, the call is automatically transferred. Without Automatic On Hook Transfer:You must press your Transfer Programmable Function Key to Transfer the call.To Transfer the call unscreened, press your Transfer Programmable Function Key and hang up without makingan announcement.Transferring a Call Into a Conference/Existing Call:1. While on a call, press HOLD and dial service code 624. The display shows "Transfer to Conf. ICM Dial".2. Enter the extension number of the co-worker currently on a Conference call to which the callshould be transferred. To cancel the transfer, press the flashing line or CALL key to retrieve the call. If an error tone is heard, Barge In is not enabled for the extension and the call will not go through. Retrieve thecall by pressing the flashing line or CALL key or hang up and the call will recall the extension.3 - 246 Transfer

SV8100 Issue 1.03. The transferred call is incorporated into the Conference call. The callers hear the Barge In tone if enabled in Program 20-13-17.4. Hang up.If a call is transferred into a Barge In Conference (an existing 2-party call into which an extension user has usedthe Barge In feature to join), the Conference becomes a regular 4-party Conference call.Transferring a Call to a Trunk Ring Group:1. While on a call, press HOLD.2. Dial the Transfer to Ring Group service code defined in 11-15-09. You will hear a confirmation tone.3. Hang up. The call is transferred to the trunk’s ring group defined in Program 22-05-01 and all assigned extensions in thegroup (Program 22-04-01) ring or it will ring the External Paging, enabling anyone to answer the call.Transfer 3 - 247

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SV8100 Issue 1.0Trunk Group RoutingSV8100 FeatureTrunk Group RoutingConditionsLoop keys will function only if Program 20-02-23 is set to 1 (UX5000 Special Operation Mode).DISA (Program 25-10) and Tie Lines (Program 34-03) have separate Trunk Group Routingprograms.The system uses Trunk Group Routing programming (Program 14-06) when setting up RingingLine Preference.Use trunk group programming to set the order in which users access trunks within a specific trunkgroup.Dialing 9 activates ARS, overriding trunk group routing if ARS service is turned on.Call Forwarding, Off-Premise is not supported when using Alternate Trunk Group Routing.OperationTo place a call using Trunk Group Routing:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 9.3. Dial number.- OR -1. At keyset, press Trunk Group Routing key (Program 15-07 or SC 752: *05). Also see the “Loop Keys” feature.2. Dial number.Trunk Group Routing 3 - 249

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SV8100 Issue 1.0Trunk GroupsSV8100 FeatureTrunk GroupsConditionsNoneOperationTo place a call over a trunk group:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 704.3. Dial trunk group number (1-9 or 001-100).4. Dial number.- OR -1. Press trunk group key (Program 15-07 or SC 752: *02 + group).2. Dial number.To answer an incoming trunk group call:1. Lift handset.2. Press flashing trunk group key.Trunk Groups 3 - 251

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SV8100 Issue 1.0Trunk Queuing/Camp-OnSV8100 FeatureTrunk Queuing/Camp-OnConditionsOther programmed options for outgoing calls can affect how a call is placed. Check or programthese options as needed (e.g., access line/Call Appearance (CAP) Keys, etc.).For the # dial access code to work Program 21-01-18 must be set to 0 (ON).OperationTo queue for a busy trunk:1. Try to access busy trunk.2. Dial # or press Trunk Queuing/Camp On key (Program 15-07 or SC 751: 35).3. Hang up to leave a Trunk Queuing request.- OR -Wait off hook to Camp On to the trunk.To answer when Trunk Queuing calls you back:1. Lift handset.To cancel a Trunk Queueing/Camp On request:1. At keyset, press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 770.3. At keyset, press SPK to hang up.- OR -ORAt single line terminal, hang up.Trunk Queuing/Camp-On 3 - 253

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SV8100 Issue 1.0Voice OverSV8100 FeatureVoice OverConditionsNoneOperationTo initiate a Voice Over to a busy extension: If you hear busy instead, you may be able to dial 7 and hear Voice Over (busy/ring) tone.1. Press Voice Over key (Program 15-07 or SC 751: 48).- OR -Dial 6.- OR -Dial 690. You hear an alert tone and the Voice Over key flashes. You can talk to the called party after the alert tone ends. In order to use Service Code 690 for Voice Over, Program 11-16-09 (Voice Mail Service Code) must beundefined.To respond to a Voice Over alert tone to your extension: You can only respond if you have a Voice Over key.1. Press and hold flashing Voice Over key. The Voice Over key lights steadily (green) and you can talk to the interrupting party. You cannot respond by dialing the Voice Over Service Code (6).To return to your original call:1. Release Voice Over key. Your Voice Over key flashes when you are talking to your original call. To switch between your original call and the interrupting party, just keep pressing the Voice Over key.Voice Over 3 - 255

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SV8100 Issue 1.0Voice Response System (VRS)SV8100 FeatureVoice Response System (VRS)ConditionsWith Version 4000 main software, if Program 40-10-01, VRS Fixed Messaging is enabled and noVMDB with VRS is installed, the DND tone will not be heard.OperationVRS MESSAGESTo record a VRS message:1. Press idle CALL key.- OR -At a Single Line Telephone, lift handset.2. Dial 616.3. Dial 7 (Record).4. Dial the VRS message number you want to record (001-100).5. When you hear, “Please start recording” followed by a beep, record your message. Normally, your message cannot exceed 120 seconds. If you hear, “Recording finished,” you have exceeded theallowed message length.6. Press # to end recording.- OR -Hang up to save the message.Voice Response System (VRS) 3 - 257

Issue 1.0SV8100To listen to a previously recorded VRS message:1. Press idle CALL key.- OR -At a single line terminal, lift handset.2. Dial 616.3. Dial 5 (Listen).4. Dial the VRS message number to which you want to listen (001-100). You’ll hear the previously recorded message. If you hear a fast busy instead, there is no previous messagerecorded.5. Press # to hear the message again.- OR -To hear another message, press 5 and then enter the message number (001-100).- OR -Hang up.To erase a previously recorded VRS message:1. Press idle CALL key.- OR -At a single line terminal, lift handset.2. Dial 616.3. Dial 3 (Erase).4. Dial the number of the VRS message you want to erase (001-100).5. Press HOLD (keyset only) to cancel the procedure without erasing (and return to step 3).- OR -Hang up to erase the message.To record, listen to or erase a VRS message if you call in using DISA:1. Place call to the SV8100.2. After the SV8100 answers, dial the DISA password (normally 000000).3. Dial 616 and the VRS password.3 - 258 Voice Response System (VRS)

SV8100 Issue 1.04. Dial the function you want.7 = Record5 = Listen3 = Erase5. Dial the message number (001-100), record the message and press # to end recording.CALL ATTENDANTIf you dialed 7 to record, you can dial # to listen to the message you just recorded.If you dialed 5 to listen, you can dial 5 and the message number to hear it again or if you want to Record, listento or erase another message, go back to step 4.Using Call Attendant When Busy - Defined for the SV8100: Program 40-10-08 must be defined with a message number (001-100).1. An incoming VRS/DISA trunk call rings the SV8100.2. The caller hears the main greeting message and dials an extension number.3. The dialed extension user is on a call and the outside caller hears the defined busy message.4. The caller can then dial one of the options provided (Program 25-06-01).For example, Program 25-06-01 can be set up as:Dial 1 = 0 (Program 25-06-02 is then checked for the destination)Dial 2 = 101 (leave a voice mail message for the called extension)Dial 3 = 105 (the caller can then dial another extension number)Dial 4 = 104 (the caller is transferred to the ring group defined in Program 25-04-01)Dial 5 = 01 (set up as the main VRS greeting - the outside caller will thenbe returned to the main greeting)Using Call Attendant When Busy - Defined for the Extension:Program 15-01-08 must be defined with a message number (001-100) and Program 40-10-08 must be set to "0". Theoption is then enabled using the Programmable Function Key (94) or Service Code.1. The user enables the Call Attendant feature by pressing the Call Attendant ProgrammableFunction key (Program 15-07 or SC 751: 94) or dials the service code for the Busy or No Answerfunction (Program 11-11-59 [busy] and 11-11-60 [no answer]) and dialing 1 to set (or 0 to cancel). Both service codes can be set to provide the Call Attendant for both Busy and No Answer calls.2. An incoming VRS/DISA trunk call rings the SV8100.3. The caller hears the main greeting message and dials an extension number.4. The dialed extension user is on a call and the outside caller hears the defined busy message.Voice Response System (VRS) 3 - 259

Issue 1.0SV81005. The caller can then dial one of the options provided (Program 25-06-01).For example, Program 25-06-01 can be set up as:Dial 1 = 0 (Program 25-06-02 is then checked for the destination)Dial 2 = 101 (leave a voice mail message for the called extension)Dial 3 = 105 (the caller can then dial another extension number)Dial 4 = 104 (the caller is transferred to the ring group defined in Program 25-04-01)Dial 5 = 01 (set up as the main VRS greeting - the outside caller will thenbe returned to the main greeting).Using Call Attendant When Not Answered - Defined for the SV8100: For the SV8100, Program 40-10-09 must be defined with a message number (001-100).1. An incoming VRS/DISA trunk call rings the SV8100.2. The caller hears the main greeting message and dials an extension number.3. The dialed extension user does not answer the call and the outside caller hears the defined busymessage.4. The caller can then dial one of the options provided (Program 25-06-01). For example, Program 25-06-01 can be set up as:Dial 1 = 0 (Program 25-06-02 is then checked for the destination)Dial 2 = 101 (leave a voice mail message for the called extension)Dial 3 = 105 (the caller can then dial another extension number)Dial 4 = 104 (the caller is transferred to the ring group defined in Program 25-04-01)Dial 5 = 01 (set up as the main VRS greeting - the outside caller will thenbe returned to the main greeting).Using Call Attendant When Not Answered - Defined for the Extension: For an extension, Program 15-01-09 must be defined with a message number (001-100) and Program 40-10-09 must beset to "0". The option is then enabled using the Programmable Function Key (94) or Service Code.1. The user enables the Call Attendant feature by pressing the Call Attendant ProgrammableFunction key (Program 15-07 or SC 751: 94) or dials the service code for the Busy or No Answerfunction (Program 11-11-59 [busy] and 11-11-60 [no answer]) and dialing 1 to set (or 0 to cancel). Both service codes can be set to provide the Call Attendant for both Busy and No Answer calls.2. An incoming VRS/DISA trunk call rings the SV8100.3. The caller hears the main greeting message and dials an extension number.4. The dialed extension user does not answer the call and the outside caller hears the defined busymessage.3 - 260 Voice Response System (VRS)

SV8100 Issue 1.05. The caller can then dial one of the options provided (Program 25-06-01).For example, Program 25-06-01 can be set up as:Dial 1 = 0 (Program 25-06-02 is then checked for the destination)Dial 2 = 101 (leave a voice mail message for the called extension)Dial 3 = 105 (the caller can then dial another extension number)Dial 4 = 104 (the caller is transferred to the ring group defined in Program 25-04-01)Dial 5 = 01 (set up as the main VRS greeting - the outside caller will thenbe returned to the main greeting).GENERAL MESSAGETo listen to the General Message:Keyset OnlyYour MW LED flashes when there is a new General Message. A voice message periodically reminds you.1. Do not lift the handset or press CALL.2. Dial 4 (General).- OR -1. At lift the handset and dial 611. You will hear the General Message. Normally, your MW LED goes out. If it continues to flash, you have unanswered “Message Waiting” requests ornew messages in your “Voice Mail” mailbox.To record, listen to or erase the General Message:1. Press idle CALL key.- OR -At single line terminal, lift handset.2. Dial 612.3. Dial the function you want.7 = Record5 = Listen3 = Erase If you dialed 7 to record, press # to end the recording. If you dialed 5 to listen, you can dial 5 to listen to the message again. To Record the General Message again, go back to step 1. If you dialed 3 to erase the General Message, you must go to step 4 (hang up). Tocancel without erasing on a keyset, press HOLD instead and go back to step 1.4. Hang up when you are done.Voice Response System (VRS) 3 - 261

Issue 1.0SV8100PERSONAL GREETINGTo enable a Personal Greeting:1. Press idle CALL key (or lift handset at Single Line Telephone) and dial 713.2. When you hear, “Start recording at the tone and press the # key when you are done.” Record yourPersonal Greeting. If you already have Personal Greeting or Park and Page set up, you can dial:7 to re-record5 to listen (then # to listen again)3 to erase (then optionally HOLD to cancel the erase)3. Dial # + Personal Greeting condition:2 = Busy or not answered4 = Immediate6 = Not answered4. Dial the destination to receive your calls. The destination can be:- A co-worker’s extension- Your Voice Mailbox (by dialing the Voice Mail master number)- Off-premise via Common Speed Dialing (by entering #2 + bin)- Greeting without forwarding so caller hears busy (by entering your extension number) You cannot forward to a Department Group pilot number.5. Dial Personal Greeting type:2 = All calls3 = Outside calls only6. Press SPK to hang up (or hang up at Single Line Telephone).Your DND or Call Forwarding (Device) Programmable Function Key flashes when Call Forwarding isactivated.To cancel your Personal Greeting:1. Press idle CALL key (or lift handset at Single Line Telephone).2. Dial 713 + 3.3. Press SPK to hang up (or hang up at Single Line Telephone).3 - 262 Voice Response System (VRS)

SV8100 Issue 1.0PARK AND PAGETo have the system Page you when you have a call:1. Press idle CALL key (or lift handset at Single Line Telephone) and dial 713.2. When you hear, “Start recording at the tone and press the # key when you are done.,” record yourPersonal Greeting. Then press #. If you already have Park and Page or Personal Greeting set up, you can dial:7 to re-record5 to listen (then # again to listen again)3 to erase (the optionally HOLD to cancel the erase)3. Press 7.4. When you hear, “Start recording at the tone and press the # key when you are done.,” record yourPage.5. Dial # + Dial the Page Zone that should broadcast your announcement. For example, for Internal Zone 1 dial 701 + 1. Or, for Combined Paging Zone 1 dial *1 + 1.6. Dial Park and Page type:2 = All calls3 = Outside calls only7. Press SPK to hang up (or hang up at Single Line Telephone). Your DND or Call Forwarding (Device) Programmable Function Key flashes when Call Forwarding isactivated.To pick up your Park and Page:1. Press idle CALL key (or lift handset at Single Line Telephone).2. Dial ** + your extension number.To cancel your Park and Page:1. Press idle CALL key (or lift handset at Single Line Telephone).2. Dial 713 + 3.3. Press SPK to hang up (or hang up at Single Line Telephone).Voice Response System (VRS) 3 - 263

Issue 1.0SV8100TIME, DATE AND STATION NUMBER CHECKTo check the extension number of any keyset:1. Do not lift the handset or press idle CALL key.2. Dial 6 for extension Number.To check the SV8100 time and date from any keyset extension:1. Do not lift the handset or press idle CALL key.2. Dial 8 for Time and date.900 PREAMBLETo answer a 900 Preamble call:1. Answer the ringing call. The line key turns solid red as the SV8100 plays the preamble to the caller.2. When you hear two beeps and the line key turns green, converse with the caller.3 - 264 Voice Response System (VRS)

SV8100 Issue 1.0Volume ControlsSV8100 FeatureVolume ControlsConditionsNoneOperationTo adjust the volume of incoming ringing and splash tone:1. If the terminal is idle, press the CALL key and dial 729. If the terminal is ringing, skip to Step 2.2. Press the Navigation Pad up or down to raise or lower the volume.To adjust the volume of ringing incoming Paging announcements, Handsfree, the handset orBackground Music:1. Press the Navigation Pad up or down to raise or lower the volume. The feature must be active to change the volume. Pressing the volume keys when the terminal is idle will adjustthe display’s contrast.Volume Controls 3 - 265

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SV8100 Issue 1.0Warning Tone for Long ConversationSV8100 FeatureWarning Tone for Long ConversationConditionsNoneOperationWARNING TONE FOR LONG CONVERSATION IS AUTOMATIC IF PROGRAMMED.Warning Tone for Long Conversation for DISA Callers:1. A DISA caller dials into the SV8100 and places a call.2. Once the Warning Tone is heard, if the trunk is set to disconnectTo continue the call, the DISA caller presses the programmed Continue Code.- OR -To disconnect the call, the DISA caller presses the programmed Disconnect Code.Warning Tone for Long Conversation 3 - 267

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®UX5000 TO SV8100 MIGRATION MANUALNEC Corporation of AmericaIssue 1.0(NDA-31101)