Misconduct Resistance Framework - Corruption and Crime ...

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IdeAs To buIld CApACITY
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Adopt and promote ethical decision making processes within your agency.
Include integrity issues in your agency induction, education and awareness
programmes.
Continually reinforce agency values and public interest principles – not just
during training programmes.
Include integrity issues in your agency discussions.
Establish leadership, management counselling or mentoring programmes
which focus on integrity issues.
Establish clear and reasonable behavioural expectations through codes of
conduct, performance measures and business processes.
Communicate your agency values and their importance to the performance of
your agency to key stakeholders through a targeted communication plan.
Consider public interest and misconduct resistance objectives when reviewing
your agency policies and procedures.
Assess whether your staff understand, accept and apply agency values to their
day-to-day work.
Implement a rolling integrity awareness programme through your agency
publications such as newsletters, websites, policy statements on misconduct
risk areas.
Publicise misconduct resistance and integrity themes using promotional
strategies such as campaigns, slogans, screen savers, online materials,
posters, etc.
Involve all employees in the development of your agency values.
Employ values and public interest principles in your recruitment, selection, and
performance management processes and criteria.
Set up an in-house process to decide on integrity issues and ethical dilemmas.
Develop a recognition and rewards programme for high integrity standards.
Use case studies and real life examples to promote the business benefits of
proper staff conduct and the costs of staff misconduct.
Use structured questionnaires to evaluate the current culture in your agency.
Measure the impact of culture on your agency performance indicators such
as productivity levels, staff morale, customer satisfaction, agency reputation,
appeals against agency decisions, complaints data, etc.
Establish a system for screening your potential employees, suppliers and
customers.
When required, provide copies of agency values, code of conduct, complaints
and disciplinary policies to your customers and/or contractors.