Misconduct Resistance Framework - Corruption and Crime ...

the right review
Review and evaluation processes ensure your agency’s misconduct resistance
approach remains relevant and effective in achieving stated objectives.
Focus Questions
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Is there a plan and mechanism in place for reviewing and assessing the effectiveness of your agency’s
misconduct resistance strategies against key milestones, stated objectives and expected outcomes
using standardised performance measures and indicators?
Do review and evaluation processes make use of internal and external feedback, and information
from misconduct complaints and investigations to improve business practices?
Do your agency’s review and evaluation processes attempt to measure the extent to which your
misconduct resistance approach has been integrated across different business activities?
Has your agency assessed whether the individual components of the misconduct resistance approach
(i.e. values, leadership, culture, treatment program, structures etc.) have increased or decreased the
incidence of misconduct and its concealment?
Has your agency assessed the impact of its misconduct resistance approach against general business
efficiency and effectiveness indicators, such as numbers of complaints/customer satisfaction levels,
staff turnover and morale, productivity figures, financial loss through theft and misuse of resources
etc.?
Have your agency’s misconduct resistance objectives been reviewed and confirmed or amended in
light of organisational, environmental, business condition or government policy changes, including the
results from updated risk assessments?
Is business unit and corporate performance data consistently collected and analysed to inform the
review and evaluation processes?
Does your agency use benchmarking as a means of evaluating performance across work units and
against wider sector and industry norms?
SignS of SucceSS
Your agency has an established and appropriately resourced review and evaluation mechanism to
assess whether misconduct resistance strategies are effective in achieving objectives. The review
and evaluation mechanism also ensures that the strategies remain relevant and appropriate to your
agency’s operations, and accommodate changes in the external operating environment.
The review mechanism has specified timelines, incorporates both internal and external review
processes, outlines key milestones and objectives to be achieved, and details the resources
required.
The results from review and evaluation processes are used to benchmark your agency’s performance
(over time and across business units) and to support continual improvement in your agency’s
misconduct resistance, business practices and service delivery, and general business efficiency and
effectiveness.
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