Misconduct Resistance Framework - Corruption and Crime ...

THE RIGHT COMMuNICATION
Your agency misconduct resistance strategies are consolidated into a documented
approach that is widely communicated.
FOCus QuEsTIONs
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Has your agency approach to misconduct resistance, with all its component parts and initiatives, been
consolidated and documented as an integrated, whole of agency strategy or plan?
Does your documented agency approach clearly articulate the strategies and initiatives adopted to
build integrity and misconduct resistance; how these will work together; the expected benefits to
performance; and the measures of success?
Does your agency have a strategy for ensuring that your misconduct resistance approach, its principles
and objectives are well known to all staff? Is the effectiveness of this strategy evaluated?
Does your agency have a customer and community awareness strategy that broadcasts your agency’s
no tolerance stand on misconduct, and the measures you have adopted to detect misconduct and
encourage suspected misconduct to be reported?
Do your agency’s annual report and other publications include reference to your misconduct resistance
approach?
Has the effectiveness of communication and awareness strategies been evaluated in terms of
the impact on the behaviour of your different stakeholder groups (e.g. the reporting of suspected
misconduct by your staff and customers, the incidence of externally instigated misconduct etc.)?
Is your agency’s documented misconduct resistance approach available to staff and do they know
how to access it?
Are contractors and suppliers given relevant information about your agency misconduct resistance
approach?
Does your agency survey or in any other way measure customer and/or contractor perceptions in
respect to its services and business practices/performance? Do these mechanisms include questions
about misconduct resistance issues?
Is performance data such as complaints statistics used in the evaluation of your agency’s
communication strategy?
SIgnS of SucceSS
Your agency’s misconduct resistance approach has been holistically planned, considers your agency’s
position against each of the 12 elements in the Misconduct Resistance Framework and has strategies
tailored to meet the needs and resources of your agency.
Your agency’s misconduct resistance approach has been documented, is promoted by management
and widely communicated both internally and externally.
There is widespread understanding and support for your agency’s stand on misconduct amongst your
staff, customers and other stakeholders that has resulted in measurable improvements in areas such
as business practices, customer confidence and misconduct reporting.
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