Misconduct Resistance Framework - Corruption and Crime ...

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IdEAs TO buILd CApACITY
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Establish misconduct resistance as a regular item at meetings of executive and/or
the corporate governance group.
Appoint a misconduct resistance committee, chaired by a senior member of executive,
to implement and monitor your agency’s misconduct resistance approach.
Include briefings on your agency’s misconduct resistance approach and related
issues at senior management meetings.
Use your staff and business unit meetings as a forum to actively promote and raise
awareness about your agency’s misconduct resistance approach and how it relates
to general performance.
Include misconduct objectives and performance measures in your operational and
corporate reporting processes.
Develop a model or template as a guide to the inclusion of misconduct resistance
objectives in your agency policies, processes and procedures etc. Use this guide
when policies and procedures are being reviewed.
Undertake business re-engineering processes aimed at incorporating your misconduct
resistance objectives into current business processes.
Include misconduct resistance responsibilities in job descriptions and performance
management systems.
Monitor the progress of your agency misconduct resistance approach through
data collection in respect of programme activities and outputs e.g. statistics on
complaints, investigations, referrals and outcomes.
Undertake comparative evaluations of performance between different business units
and over time etc.
Perform cost-benefit evaluations.
Use surveys and questionnaires to gather information from your staff, customers and
suppliers.
Use exit interviews to evaluate your agency’s approach to misconduct resistance,
and identify any areas for potential improvement.
Benchmark your agency’s approach and performance against other agencies
operating in the same business or industry sector.
Publicise your service standards, performance pledges, code of conduct and
complaints processes by making them readily available at service centres and on
websites.
Develop conditions of business dealings with external parties and include these in
‘requests for tender’ and other contracting processes.
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