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6. How can UPS justify the cost of a program like CIP if competitors like FedEx, DHL, and the
U.S. Postal Service don’t offer such programs? Does the program increase costs or reduce UPS
profits?
Organizational Behavior
1. On reading the news about accession of China to WTO, your organization, an internationally
well-known name in manufacturing of bicycles, who had just two years ago started
operations in India, decided to relocate its manufacturing base to China, while retaining
other service and corporate support in India. Discuss what should be the likely structure of
your organization. (To help you understand the bicycle manufacturing and support services
of the company, a brief outline of the product and process oriented activities is given
below).
2. Explain the logic behind your suggested structure. What advantage can be reaped out of this
move? What are the likely problems your organization may encounter in such a move?
3. Where did things go wrong?
4. Who is responsible for this episode? Is Mr. Jain to be blamed?
5. Should the training manager have conceded to his demand for appropriate placement?
6. Study this case carefully. In India we have two major Korean consumer electronics
conglomerates. While both the companies have achieved tremendous market growth, they
have started encountering the problem of losing their key people. Track such reasons to the
typical Korean culture and suggest how such Korean companies can best adopt the theory Z
model.
7. Read the case and suggest as an organizational behavior professional, what type of managerial
interventions can ease the problem of customer service in a competitive, technologyintensive
market?
8. Related the TQM concept in this case with customer retention.
PERSONNEL MANAGEMENT
1. Briefly discuss the importance of motivation to organizations.
2. Study an organization, unit, or an individual employee and suggest ways and means to
motivate him to perform more effectively.
1. The number of consumers is projected to increase by 2000 every month. What would be the
requirement for the following categories:
1. bill distributors;
2. meter readers;