ARAVIND 09901366442 – 09902787224

3. Do you agree with the view that such abusive happenings on the telephone do not have any
impact on business? Justify.
Professional Communication
1. Comment on the appropriateness of the sender’s tone to a customer.
2. Point out the old – fashioned phrases and expressions.
3. Rewrite the reply according to the principles of effective writing in business.
1. What is non – verbal communication? Why do you suppose that this commercial relies primarily
on non-verbal communication between a young man and a gorgeous woman? What types of non –
verbal communication are being used in this case?
2. Would any of the non-verbal communications in this spot (ad) not work well in another culture?
3. What role does music play in this spot? Who is the target market?
4. Is the music at all distracting from the message?
5. How else are radio stations advertised on TV?
1. Do you find Mr. Sinha’s responses to various questions effective? Give reasons for your
view on each answer given by Mr. Sinha.
2. Rewrite the responses that you consider most effective to the above questions in a job
interview.
3. Mr. Sinha has observed the norm of respectful behavior and polite
conversation. But, do you think there is something gone wrong in his case? Account for your general
impression of Mr. Sinha’s performance at the interview.
1. Assume you are working as an operator at a call centre in India and are receiving irate calls
from Americans and Lodoners. How would you handle such calls? Conceive a short conversation
between you and your client, and put it on paper.
2. “Keep your cool.” What does this mean in term of conversation control?
3. Do you agree with the view that such abusive happenings on the telephone do not have any
impact on business? Justify.
Project Management