ARG COMPLIANCE MANUAL - Rathi Online

GRIEVANCE REDRESSAL MECHANISMAll Exchange level grievances are being handled by Compliance Department. All Branch level Grievances arebeing handled by Branch Heads / Regional Heads and all telephonic grievances are being handled byCustomer support department, after going through the pros & cons of nature of the issues involved.All India Toll Free no. for Customer support : 1800 - 222 - 234Email ID for Grievance Redressal : grievance@rathi.comEmail ID for Customer support : customersupport@rathi.comIn the interest of justice, equity and good conscience, and as a organization,as we observe high standards ofcommercial honour of just and equitable commitment to business ethics,We are glad to announce that we are in the process of building a comprehensive investor grievancesmechanism to carry out the entire operations seamlessly at all levels towards a more systematic andprofessional service to customers.Kindly send us the copy of complaint register maintained at your ends alongwith pending grievances. Further,you are required to send this report on a bimonthly basis (as per format Attached) to ensure complete clientsatisfaction.Format for Grievance Register to be maintained by each BranchSR.NO.COMPLAINTDATERECEIPTDATESEGMENTCOMPLAINANT'SNAMENATURE OFGREVIANCEAMT OFCLAIMREPLYSENTREMARKS55