ARG COMPLIANCE MANUAL - Rathi Online

Sr.NoCustomerServiceStandardsMonthlyMeetingsHNIrecommendations should be madekeepingourselves in theclients shoesHave monthlymeetings withkey clients todiscussproceduralmattersMNIrecommendations should be madekeepingourselves in theclients shoesHave monthlymeetings withkey clients todiscussproceduralmattersRetail Investor -Smallrecommendations should be madekeepingourselves in theclients shoes-Retail Tradersrecommendations should be madekeepingourselves in theclients shoes-Other Customer Service parameters:All clients and prospectives to be offered water, tea or coffee in officeNo guest should be left unattended in officeEmployees should have high degree of courteousness while interacting with clientsOffice Ambience:Reception area and lady receptionistMain sign board (as per design enclosed)Office to be air conditioned or air cooledPhysical Appearances:Uniform to be provided to all office boysStaff to be dressed in formals, preferably in ties. Saturday – CasualsIdentity cards to be given to all employeesSEBI Registration Certificate should be displayed63